Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Sinnott
2 months ago
Called about a part was told it had to be ordered he never told me I had to pay for it first so I never got my part but orioles had the part in stock and matched the price then I got 10 percent off that

  Macon Connections LLC
10 months ago
I was broke down having a rough day. Whitney stopped me and asked me some thorough questions about the job I was performing on my company vehicle. In turn this lead too one less trip because she reminded me that I needed a part I was forgetting that made my day.

  Faheem Rucker
10 months ago
Great experience, from ordering online to store pickup. Everyone here treated me with great professionalism and personable. Definitely my go to store for future visit.

  Erin Czerwiak
10 months ago
Outstanding customer service from Cynthia. I did not find what I needed at the store, but she pointed me in the right direction when she did not have to.

  Todd Daniels
2 years ago
Very good service from parts clerks. Decent inventory despite covid supply chain in these tough times. Store was clean and organized. They didn't have exactly what I needed but they had some alternatives that worked. Folks in the parking lot are often interesting

  Lakeisha Carter
a year ago
Ronquise Veal is by far the best part man there. Very informative, knowledgeable, helpful, as well as very easy on the eyes. I will say I will be back only for car parts .On a more serious note:Thanks Ronquise you really went above and beyond to help me feel at peace that I was buying the correct part for my car and the fact that your a mechanic just further more made it easy to trust your judgment. I am up and running thanks to you....

  Russell Dodd
2 years ago
I like this auto parts store. It's only three blocks away from home which is good because when I work on an auto or truck I know that I'll have to go back to the store at least two or three times. The staff are friendly and capable of helping with your automotive parts and chemicals.

  Christopher Williams
2 years ago
Cynthia is an absolute God Send. This woman brighten my day with a greeting and helped me find what I needed and gave me the upmost respect. I really appreciate service like that. Of course I'll return my business to this establishment.

  Ricardo Pagan
2 years ago
I am a mobile mechanic my customer was in a bad situation your Mercer store in Macon Georgina literally stayed open long enough to help me help my customet. I am grateful for that. I don't know their names but I know it was a older white lady and a younger black lady. Thus corporation would not he successful if it w err text not for employees like the ones you have at the macon gallery Mercer location. I am grateful for their professionalism and their knowledge

  A J
2 years ago
This review is hopefully a wakeup call for someone! Downgraded to 1 star September 2021:I had a problem with my starter. I knew that, so I went to the the nearest Advance and the lady at this location is friendly and helpful. I had gotten there after physically banging on the starter itself; and unfortunately, it froze completely in the parking lot.The helpful lady remembered me from prior visits and advised the starter was not in stock at this store. I asked her to check the other stores, and went outside to attempt to revive, and ultimately remove the starter.About 30 minutes passed, and I went inside to ask again. Unfortunately, I was advised by an older gentlemen that she got off of her shift. Another man had replaced her. And so I asked again.More time passed, and my battery grew weak from repeated attempts. I go inside to ask for a socket wrench and battery jump cables or a jump box.Of the 3, they had none in working order, nor did they ever check on getting a starter. I called work, got a ride, went and got tools and cables, and make all arrangements. I found a starter at the Advance Auto "hub" on Pio Nono Ave. I ordered it, and picked it up READY IN 30 minutes. Finally, with my own tools and labor, I installed the starter in the parking lot of Advance on Mercer University Dr.The older man was kind enough to put the battery on charge, (it was a gold battery fr Advance Auto and under warranty). I did not see that employee when I completed the install. Incidentally, he also helped a lady install her battery at the beginning of this horrible day..So, greasy and tired, I go in the store with black soot and dirt on my face and oil on my shirt, hands, and arms. (oil was from valve cover gaskets). The man was kind enough to retrieve the battery, and let me use the restroom. I was careful not to get it dirty.So, I request him to install the battery or at least turn the bolts bc I was nearing dehydration. Noting his apathy, I grabbed it from the counter where he had put it, and said, "Please bring out a battery wrench at least." He never even did that. What a guy! Rather, he said " Are you sure it will crank?"It started like a champ. I quickly secured the tools and headed to get a ride back.I ultimately retrieved the second vehicle, which I had left parked in the parking lot, at about 8:45 p.m. and arrived home after 9 p.m.I was thankful for my air conditioning and water. A very long difficult day, filled with apathetic attitudes and very little assistance. I would do more for a stranger on the side of the road, and I am an elite speed perks customer.May 5, 2021Great experience today, upgraded from 3 to 4 stars!WOW,the reply alone from management ups my rating from 2 stars to 3. HOPEFULLY, at 4 and then 5 soon!Original post:Individuals in store appear to lack ambition as if on site merely to kill time. Very few customers in store. Masks optional. No restroom for public use.

  Shaun Molton
7 years ago
I have received the best customer service ever in my life from one of the employees at this Advance Auto Parts. She was amazing! I will always come back to this Advance Auto whenever I need anything for my car.

  Lee Lee
a year ago
Nice clean store and the lady who helped us was very friendly and she really was helpful.

  Kelly Wittenberg (skooma78)
a year ago
Customer service: A++Cynthia and Willie were very helpful and such a pleasure to talk to!

  Patsy Prince
6 years ago
I love shopping at Advance Auto because they always have what I need in stock, the staff is very knowledgeable and friendly, and it's in a great location not too far from my home.

  Veka Buttafli Harris
5 years ago
Every time I was in the store I found what i needed. The staff is very helpful and respectful also.

  Janice Waters
2 years ago
Teller did a great job of getting us what we needed. Would recommend this place

  jimmy darling
5 years ago
Best all around. They offer price match but the most liked quality by me is they have knowledge of what they are selling and even offer advice ...

  Eddie Robinson
3 years ago
Always friendly staff. Very helpful with whatever you need

  Patrick Etienne
8 months ago
My go to diy parts store.

  Val Evans
5 years ago
Check for a part for my car online the store showing instock got to the store they can't find it. So the employee ask mgmt and he said they move things around he don't know so they suggested for me to go to another store. Will not be going back .

  Dwight Pennyman
5 years ago
Great service friendly people they came out to my car help me

  Berry Ford
11 months ago
Great service bought a battery for ATV

  Distance Man
4 years ago
Great service. Helped me match up a thermostat for a boat. Thanks for going the extra mile!

  Donald Hill
4 years ago
Perlite courteous and friendly u really don't have to look for anything there. Help they will do 7 days of weeks

  Chris Hansford
6 years ago
They was professional with helping me out. The workers gave good advice and good Solutions.

  Andrea Mathis
3 years ago
Great service and great atmosphere. I would recommend them to anyone.

  K Loco
4 years ago
Well organized on every merchandise. Makes easy to find items I am looking for.

  Ms. D
2 years ago
Bought the part with ease. Just waiting for the mechanic to put it on. Will see what happens.

  Jane Berlin
a year ago
Good food. Not much vegetable options though.

  Poppa Phill Stoffer
6 years ago
Great knowledgeable staff friendly and courteous. Ben shopping there for many years