AAMCO Transmissions & Total Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Curtis Walker
a month ago
I recently had my vehicle serviced at AAMCO for the second time, and I must say that they have solidified their place as my go-to mechanic shop. The professionalism and efficiency displayed by their team are truly commendable.On both occasions, the staff at AAMCO addressed my car's issues promptly. They provided a thorough explanation of the necessary repairs, ensuring that I understood the scope of the work needed.

  John Sadler
2 months ago
The transmission went out in my 2018 Lincoln navigator after 93,000 miles. I was surprised that there was a problem with the car since it had been maintained to all of Lincoln s recommendations. Fortunately I found AAMCO in Macon Georgia and was able to connect with them and deliver the car to the shop. They called me the next day and told me that the transmission needed to be replaced and while I was disappoint I gave them permission to go ahead and do the work. About a week later I got a call saying the car was ready. back to Macon picked up the car but on the way home the transmission started leaking fluid again. I called AAMCO. They told me to bring it right back and they would take care of it. Boy did they a week later I got a call saying the car was ready and I drove over there today to pick it up and the drive home was like driving it home from the dealer on the day that I got it. It was a big relief to have this problem resolved. Turns out Ford has a class action lawsuit against it on this particular transmission. I will use this business again and recommend them to anybody that is looking for a professional, courteous repair shop!

  Jillian Price
3 months ago
Very rude and not reliable. My car is older but there was no reason for this poor level of customer service. They had my car for over 3 weeks, it sat for 2 weeks before they even looked at it. They don t at all communicate. I had to call for updates and when I did I was always given an attitude. I was in a bind and had no choice but to use this company and payed a hefty price for the repairs. When I finally got the call that my car was ready, I let Ken know I was paying cash and he said there was a cash discount. When I picked up my car and asked about the cash discount I was told that the discount is you not having to pay our 3.5% credit card fee why would you lie about a discount when really it s not? Felt like immature behavior for adults. Also ironically I saw no cars actively being worked on while picking up my car which I find interesting when they are so behind on services.

  Anna Fant
3 months ago
Fantastic shop - friendly and prompt service. They didn't charge me after diagnosing an engine problem and suggesting I take it to the dealer. Printed off all necessary documents for it to be covered under warranty. 11/10 recommend!

  Joel Callins
5 months ago
My review of this business is mixed. Bottom line the repair was completed to my satisfaction. The price seemed a little on the high sideI, but in their defense, I don t fully understand the repair needed and don t have other estimates to compare my repair cost to. I decided to take my car in last month because of an unknown transmission issue. I called for an estimate and was told, I needed to drop it off, they d inspect it, and let me know if they could help and the cost to fix it. I rented a car, and dropped my car off on a Monday morning at 8am. Several days went by with no update, and no repair estimate. When the estimate was provided, the options were $900+ for a transmission fluid/filter replacement or $7000+ for a new transmission. I chose the less expensive option. At the end of the day, they performed the service needed and for that I m very thankful. However, they could improve on: (1) as soon as they know, estimating for customers how long the repair will take, and (2) without customers having to call, actively communicating with customers on updates. For my repair, every update I received, was a result of me (or my wife) calling the shop, including to my surprise the day the repair was complete 2 weeks later. For people who have to rent a car during the repair, I recommend securing a longer term car rental just to be safe. With this shop, you may not know how long you ll need it. In addition, you should incorporate the cost of a rental into the overall repair cost. The 2 week car rental added an unanticipated $1100 cost to the repair budget. I may not have dropped the car off at the time I did, had I known it was going to require 2 weeks of car rental. No business is perfect. But this business could improve on being more sensitive to the challenges customers face while their primary vehicle is being repaired. An accurate estimate of repair time even a worst case scenario would really help customers budget and save money. I would certainly take my car back for repairs, based on proximity to my house and a limited number of service providers in our area.

  Justina Bailey
3 months ago
My car was towed to them on the 18th of November. Was told if I paid half down on the 20th, my car would be ready in @1 week. I was told this 4 times after putting $4000 down. I finally got my car back on the 22nd of December. Had to pay $120 more than quote for "credit card fee". Spoke to the "manager" 3 of the times I called and was told he couldn't tell me how long other than "should be about a week". The only good service was from the lady I spoke with who followed up with me. She deserved a star. The interior was also covered in grease. Would not recommend & sure hope this warrantied transmission lasts because I will drive 100 miles to find another Aamco to not have to take it back to this shop!

  Renee Tu
8 months ago
My husband brought his Truck here to be worked on and really liked them. So when my SUV was having issues they were our first place to contact. Great customer service and honest. Everyone I spoke to were nice and informative.

  Hailey Dalton
6 months ago
the lady jennifer haley up front was super sweet I think her husband Zack was the one who did the work on my car. Will definitely be seeing them again for my future car troubles. Great place for sure

  Justin Gee
6 months ago
I cannot say enough good things about this place! They are the absolute best at what they do! Huge thank you to Jennifer Haley for all your help! I will be recommending all of my family and friends.Services: Transmission, Air & cabin filter replacementServices: Transmission, Air & cabin filter replacement

  Wilson Taylor
9 months ago
Some miscommunication the first time I brought it in and had to take it back for a noise/rattle after clutch install. Stated there must have been a minor shift in parts under the car to cause the steering column to hit the header on drivers side. They were super nice and we going to tweak a few things to make the parts not touch anymore. However, upon further inspection, they found that they installed the crossmember backwards. Reinstalled the crossmember the correct way and noise is gone.

  alex alexx
6 months ago
Terrible service and price, 2 weeks waiting for simple job and not was necessary exchange 2 cvt axels because 1 was new sure need charge more money from customers

  Ricky Hunt
7 months ago
Some time back when my ram transit van broke down the help key out everything that was wrong, of course it was no hope for it, but they is a really nice group of folks, spend weeks with them til I was able to get towed back to NC, Love them, Love and Blessings

  Kimberley Edwards
a year ago
When I receive good customer service i want everyone to know about it. My poor little Mazda was towed there this morning. They are working diligently to sort out my car problems so I do not have to get a rental car. Amy is such a nice, friendly, helpful, and professional person. If I ever need any further work done on my car I already know where I will be taking it.Services: Electrical repair, Auto engine diagnostic

  Blueprint Design Build
a year ago
I had an issue with a used truck I purchased recently and they were very helpful with working through the warranty company to get my claim taken care of. They knew we were going on vacation soon and worked to get he truck ready on time. Great service, friendly people and nice shop, office and waiting room. I am a business owner and I am proud to see another company deliver exceptional service in our community. I would highly recommend this company for your repair needs.Service: General repairs & maintenance

  Latayea Cut
a year ago
I was getting off exit 2 on 75 and the road destroyed my Drive shaft at 5:27pm. Nothing was open and I was stuck on the road. I took a chance and called Amacco and Gary answered and said drop it on by and they would check it out for me in the am. Long story short a few extra things was wrong with my truck, that I couldn t afford to get done at once. He was so professional and kind and explained about how for safety he wouldn t be able to do half the job. Now, normally ppl would be mad but I think safety comes first. I think it s a honorable company that would say they rather make no money then some money and put someone life in danger. So, even tho I didn t get the work done here; I am pleased with my service. I thank them for caring about a life over money.

  Auntie M
a year ago
Our vehicle developed a leak in the coolant hose while we were visiting the Warner Robins area during the super hot 2022 summer. Gary did a great job of fitting us into their busy shop schedule and making the repairs needed. Amy made sure to keep us informed on the progress that was being made on the repair. We have been very happy with their work and were especially happy to have this work completed before hitting the highway again in the heat. We would definitely go back to AAMCO Macon for service.Service: General repairs & maintenance

  one namillion
a year ago
Called to inquire if were able to do a certain repair on a vehicle in which said yes. Then asked for an estimate of what cost would be & said could not give one nor offered in any way to help with the situation. All other repair shops that were called were able to give an estimate promptly with no issues. AMMCO in Macon, Georgia lost a potential customer new to the area. Contacted a reputable, willing repair business that had no problem handling the repair. In response to your response - I did not ask for a patch job I inquired about replacing an Alternator on my vehicle & had nothing to do with wholesale of my vehicle. Also you did not discuss anything with me regarding your response so you must have me confused with someone else. I simply asked for a ballpark estimate as to what cost may be. Don't try to justify your poor attitude regarding the conversation you had with me when you all but refused in any way to help with the repair I needed done on my vehicle. It has been taken care by a more apt business who handled the repair professionally as they did an estimate beforehand.

  Brandi White
10 months ago
Everyone that we've talked to so far has had EXCELLENT CUSTOMER SERVICE. They haven't serviced our car yet, (it's only been there since late yesterday) but we have confidence in their ability and expertise.

  Heidi Aselton
a year ago
I was really in a mess when my transmission started to go out in my vehicle. I took it to AAMCO in Macon, GA. They were very helpful, professional and kept me updated on the prognosis of my transmission. The customer service rep Amy is fabulous and walked me through several financing options, and made it a comfortable and confident process. Thank you Macon, AAMCO.Service: Transmission

  Kendall S
a year ago
I ve been here twice now for transmission issues, and even though I hadn t been able to have the extra cash to get them fixed just yet, everyone here has been amazing and so helpful. I plan to always return to this AAMCO for any issues that may arise, because I know that they will take care to do everything that they can.Service: TransmissionService: Transmission

  Stephen Chirico
2 years ago
I have had 2 transmissions rebuilt by this shop over the past several years, both times the work has been excellent, and very reasonably priced. The staff are friendly and knowledgeable. On one vehicle the transmission builder even called me to see how I would be using my truck to be sure he built the transmission to suit the purpose. I doubt you ll get that kind of service from anyplace else.Service: Transmission

  Dan Johnston
2 years ago
My daughter was having transmission issues with her college car so I dropped it off for a diagnosis. They told me they would call me in 2 days, but two weeks went by without a word until I called and got on their case. Then I was informed that they were unable to replicate the issue but I probably needed a $6200 transmission based on the car s mileage.I went to pick the car up and they would not give me a copy of the inspection report I paid $149.99 for. They explained it to me and gave me the bill. I managed to take a photo of at least the code readout.I own a construction company and have quite a lot of vehicles and equipment which I have had different mechanics work on over the years.If I ran my company like this I would, quite rightfully, be bankrupt within a year.Services: Transmission, Auto engine diagnostic

  Rashaan Grove
6 months ago
Jennifer Haley is the absolute BEST!! Very respectful very professional. Great place to be! Great pricing!!

  Mark Frick
a year ago
I Drove 870 miles rented a trailer to pick up a car these Jack wagons repaired! Coolant light was coming on intermittently and I was told it will do that! Don t get ripped off like I did! DO NOT DEAL WITH THIS HACK SHOP!!!! BEWARE SAVE YOURSELF SOME GRIEF AND DON T USE THIS RIPOFF BUSINESS!!!!!

  Thomas The Saint
a year ago
We were stranded in Macon, Ga and Aamco really did a great job on our truck to get us back on the road. Very competent mechanics and a super helpfull and friendly staff. Very sympathetic to travelers. I'm a very satisfied customer.

  Brandon Wells
a year ago
I had a really rough weekend when my car unexpectedly broke down on me in an unfamiliar place. This location made a bad time a little better. Super friendly staff and the whole process was easy to navigate.

  Christopher Repcik
3 years ago
Received a recommendation from an Auto Service Tech at another shop in Warner Robins. Tech had his Jeep transmission rebuilt here and some other complicated issues resolved here for about $2000.I had a minor leak in the sealed transmission of my 2010 Mustang that had been rebuilt 2.5 years prior. The staff was friendly and professional. We had some headaches locating some parts but whenever I would call for updates they would put me on with the actually tech who was working my repair. Both very unusual and very much appreciated.Had a full diagnostic inspection, opened the transmission and replaced seals and gaskets, replaced transmission fluid for about $450. Just a transmission fluid flush would run me about $200 some where else. Very happy so far and will likely be a repeat customer despite the twenty five minute drive. Thank you, Amy, Gary, and Ken...Service: Transmission

  Rollie Pollie
2 years ago
I am posting under a different name as the owner of this location is doxxing individuals who leave bad reviews. This is not only on professional but also immoral. I had horrible service while here, I was unable to get my car back when I was promised it within 3 days it took over 2 weeks. And I was charged more than they initially said and anytime I asked about my car and when I'd be able to have it back I was treated rudely and unprofessionally. When I voiced my concerns I was treated even worse, and the owner would not stop calling my personal cell phone to yell at me after I asked him to stop contacting me. Do not go here unless you have an extra month to leave your car and do not mind being harassed.Your response tells everything that is needed to know. If you knew who I was I bet you would be posting my address and phone number as well. Which is unbelievably unprofessional. It's funny that you think I'm double posting when you've just treated so many of your customers so poorly you can't keep up with them all.Service: General repairs & maintenance

  Victor Grady
4 years ago
I called this location to ask a few questions in regards to issues I was experiencing with my car. The lady I spoke with, I believe her name was Leslie, was very rude. She could not answer any of my questions & seemed to not know anything I was calling in regards to. She told me It would be $100 just to have my vehicle checked for issues. I asked to speak with someone else & she hung up the phone. I later called back & spoke with a Terrence & he was the complete opposite. Very knowledgeable & professional. He even let me know to have the vehicle checked with their system that it was FREE & they would perform the check at no charge. I would have to pay for the repairs if they found any issues that they could fix. This is the same check Leslie tried to charge $100 for. When I arrived on Friday Terrence was no longer at the branch & Leslie was working. She then tried to charge me $89.95 for the check, I left & tried another location due to her poor customer service. I would not recommend this location & judging by the other reviews they seem to try to overcharge & get over on people.

  Bonnie Sonderegger
2 years ago
It was a crazy scary time for my 18 year old daughter. She was with her college roommate on her way home from Ga Southern when the car yanked to the right and could not stay on the road. She called me in a panic where I looked up a service online. I got so lucky to find this Aamco. They helped us way beyond the norm. They got a tow truck and then gave us excellent care. The car was fixed and back on the road in no time. My daughter and her roommate made it home safely and there has not been any more issues. Truly a life SaverService: Steering & suspension repair