Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Vocol
a week ago
I had my car at this shop for 2 YEARS with an idiling, electiecal and over heating issue So no contact for months at a time, until I showed up to clean my car to get my things out of it because I counted it as a lose. I had to break down and get another vehicle. But he says it makes fault for not following up. His wife says don't call him all the time because he can't take every call So he does well with shift blaming and puts it on me to be chasing him and my tail. Customer service is out the window when his wife is at the front desk! Wife arguing with customers that's the first no no. Shop owner takes the side of the wife and tells me that I'm making up stories about my own vehicle to twist my words. Upon the blow up. He then tells me that he put 2 engines in my car. Did I get a phone call... NOPE. That was new news to me! Communication is HORRIBLE! I got a call early Saturday morning and then a follow up just to know that I still needed things done to my vehicle. They wanted me GONE! She rung me up without saying a word and just put the square payment in frontnof me not knowing what I was about to do because of the bitterness and unprofessionalisnm of the arguing in front of another shop patron. Who stepped outside and said, she thought she was the only one to deal with this type of treatment. Upon being called to say that my car is ready this time...shop owner was on the phone. Didn't speak to me as I've been a customer for 4 years! He and his wife closes the shop with laughing and cackling like nothing ever happened. I finally pick up my car after supposedly replacement of an engine and spark plugs and other parts that I wasn't genoursounly charged for...just to come home with my car still idiling, oil on my spark plugs (2 years ago issues) and payed $2886. My wires look the same to me....After being charged another $100 plus dollars... And on top of that I had to break down and buy a battery for my car that still doesn't run right. No empathy...Just to be like oh well. But I'm sure when I go back Monday to ask why after paying all of this money is there oil on my spark plugs, he will conjure up an answer and say it's something that I didn't ask for or what did I do to it? And then the final kicker after wanting my check engine light off... the classic "THREE DAY RESET" rule. It came back on after taking it to another shop this morning not even 2 miles and only driven max 47 miles after picking the car up Saturday up until today 04/11/24 my check engine light is back on! Go to this shop at your own discretion people. 04/06/24
ngie bae
3 weeks ago
I was here last year to fix my timing chain for a Nissan juke. The owner, Mr. Al, was very pleasant and took his time to explain the technicalities and why the price was a little high. Replacement was done, although the vehicle kept tripping with timing chain errors. I came back and he worked with me on it. Fast forward to today. I bring in my toyota camry 2020 Se for a hub bearing/wheel bearing Replacement. Tell him, am bringing my parts since his quote was a little high for parts. He agrees, tells me it's a 3hr labor job. He starts the repair at 11am. An hour later his wife calls that car is ready. I get there and try to do less than a minute test drive. Her attitude is very unprofessional and non-customer friendly, seeming like I would run off without paying, I Even offered to drop my driver's license and the fact that I have done business here before, but oh no, her treatment was very poor, seeming like am a thief that would run off without paying. Patronizing black owned businesses in these parts is just a waste of time because you will surely get the worst treatment. They make me pay for 3hrs labor for a 1hr job and a $15 hazard fee for both worn hubs which I took back. The noise stopped, but I requested for picture evidence of the Replacement, Hopefully that is real. I withdrew my previous 5-star, because clearly customer service is zero. I would only recommend if you have to deal directly with Mr. Al. The so-called manager wife, clearly needs to employ someone who won't suspect every female that comes in as a thief with a great customer friendly attitude.
Rhonda Dawson
5 months ago
Al and Tommy were very Professional at their job, the building is clean, the bathroom is clean, excellent service, I would recommendServices: Electrical repair, Computer diagnostics, Vehicle maintenanceServices: Electrical repair, Computer diagnostics, Vehicle maintenance
Howard Smith
2 months ago
Had two vehicles repaired with no issues. Would recommend.
Prince Judah
a year ago
My Range Rover was sick. Fixed in about a week for a reasonable price. Haven t had any issues from it since then. Another mechanism was trying to charge triple for the same job.
Janay
2 years ago
I'm new to the state and I had a go-to mechanic back home. It worried me a little that I would have to find a new mechanic because trustworthiness and quality work is important to me. However, I believe that I've found my mechanic! These guys are honest mechanics, provide quality work and are fast. I'll take my cars to no one but these guys.
Lathaddues Walker
6 months ago
Al is the best, only allow him to work on my vehicles. He went on vacation and I waited until he got back.Services: Auto engine tuning, Computer diagnostics, Vehicle maintenanceServices: Auto engine tuning, Computer diagnostics, Vehicle maintenance
tavianna webb
4 months ago
quick and easy fixed my a/c .. :))highly recommend.
Pamela SealesMathieson
2 years ago
I have been a customer for many years. Very pleased with Al's expert knowledge and service. Recommended all of my family and friends to Choice Auto Service and they were also impressed.
eDyson Vassell
3 years ago
Excellent service! From my initial call, I was impressed with the fast quote. Once in the shop, the quote remained the same; no bait and switch! I have to say that they provide quality service at a reasonable price.Service: Vehicle maintenanceService: Vehicle maintenance
Nicole Fyffe
3 years ago
Called them for an estimate for sway bar links and got a fast response and same day turn around for the job. No complaints, nice shop! Honest work. Car drives good again.Service: Wheel alignmentService: Wheel alignment
Pamela Hardy
3 years ago
Probably one of the worst mechanics in Atlanta and surrounding areas..Lies about service, lies about what he does to vehicle. There are hundreds of cars around the shop and I definitely understand why after dealing with them for almost a year and my car is still not fixed with issues I did not have BEFORE I gave it to him!! Awful service..If I could give it less than a 1...I would!!!
Shannon McCoy
4 years ago
Consistent excellent auto service spanning over a decade and 4 cars! Great advice on car purchases and preventative maintenance services. I now live over 28 mile away and STILL take my cars to Choice Auto. THANKS, AL WILSON!
Kayla Buena
3 years ago
If you want it done right and with care. This is the place! Does the very best to meet all your needs and exceeds expectations. Plus, really nice and professional.Knowledgeable, helpful and experienced!! Five stars is not enough stars.
Ron Cod
2 years ago
Al is a great mechanic very reasonably priced, and great personality. You won t want to go anywhere else after working with him!!
Antonia Jackson
a year ago
I was referred to Al and he has been great! Very knowledgeable and friendly! I highly recommend Choice Auto!Services: Brake service & repair, Electrical system service & repair, Vehicle maintenanceServices: Brake service & repair, Electrical system service & repair, Vehicle maintenance
Danielle McMullen
4 years ago
I took my car here last minute on a weekend and they had it fixed same day! Great work, trustworthy, and competitive pricing! Thanks so much!
TripleThreat Lynette
3 years ago
I love this shop!!! Al always does great work on my truck, and I was recommended by a great woman, and I recommend him to any good person in need of quality service.
Nikia Vassell
3 years ago
I appreciate going to an auto repair shop that's very transparent about the turn around time on fixing your vehicle and the price. Excellent customer service!Service: Engine repairService: Engine repair
Laterrerica Walton
3 years ago
I have a Chevy equinox always on time I had my transmission repaired along with my breaks turn around time was unbelievable. Thank you for your service very satisfied !!!!
Roman Belik
a year ago
I had emergency situation with my car. Gas was dripping from under it. This place helped me a lot. Made it to work on time.
Simone N. Avery
9 months ago
Very professional service. I highly recommend this service center.
demiqua fletcher
2 years ago
Changed my bmw starter quickly and did electrical diagnosis and the lowest prices
Robert Staley
3 years ago
Very nice to customers in the first place. Every detail on your car is checked, and explained to you.
Jesus Oneal
3 months ago
Ok
betty wallace
4 years ago
I will only take my car to Choice Auto. Professional , knowledgeable and kind.
Just JavielRicketts Javiel
4 years ago
Great people. Very friendly and down to earth.There's no one better
Heather Jellesma
3 years ago
Al was very communicative and their work was quick and affordable
rasta swiss
2 years ago
Good customer service neat and clean waiting and working area
Hector Stout
3 years ago
No pressure, great staff and a clean friendly atmosphere.