Jenkins Hyundai of Lithia Springs Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  vicki s.
3 months ago
Had an up happy experience and very low time at this dealership. First Deon was very helpful, like a cool lil nephew.. He was a very attentive associate, he knew his job perfectly and I couldn't wait to purchase another vehicle with him until in 2024..........We purchase an SUV and received one ( count it 1) key.!.!.!!!!Anytime, and there have been many that we purchased used cars, we'll get 2 - 3 keys . We've Not heard from the Dealership... The dealership could've made an extra key to please a, once happy Buyer..I'm still waiting!!!!!

  Erica Larsh
2 weeks ago
Can I give zero stars? All I can say is Buyer Beware. When the tow truck driver arrived, he asked, Are you certain you want it towed there, because us drivers have the worst experience with them. I should have listened to him.We have had nothing but trouble with this dealership and service department since we bought the car in late December 2023. My car had been in the service department for a whopping 7 weeks for an issue that should have taken less than a week to diagnose and fix. There is ZERO communication. I guess since they provided a loaner car, they felt that they did not need to really do anything else. But we had to fight to get that loaner car and then we couldn t get any timeframe as to when the repair would be complete. No one will pick up the phone, no one will return calls, no one will respond to email. Honestly, I don t know how the place stays in business.

  Joshua Adams
a month ago
I have had nothing but trouble getting good service from the dealership i bought my Santa Fe from or the one on Lithia Springs. I started going to Lithia Springs location thinking it might be better or different and it's not ours in fact just as bad of not worse.If there's anything I'm unhappy with it's the lack of costumer service when I'm trying to service done on my car. My engine and transmission are starting to worry me because I'm smelling antifreeze when I get out of the car after driving it and my transmission has hiccups regularly. I know those things are covered under warranty especially with less then 27,000 miles on them, but getting quality service from your dealership or the one closest to me doesn't seem to be a viable option. I've had major issues with EVERY SERVICE I'VE HAD AT THIS DEALERSHIP OR ANY OTHER HYUNDAI DEALERSHIP and those were just oil changes. If y'all can't handle oil changes how can I rely on you to handle major issues. So, no, I'm not happy with my Hyundai and so far I'm deterred from ever buying another one because service has been abysmal at best. And yes I have told someone and no one cares. SERIOUSLY, no one cares.

  Diane Sciremammano
a month ago
I had an amazing wonderful experience at Jenkins, Hyundai of Lithia Springs. The staff was professional, kind considerate and loving, needed a vehicle, lend a vehicle, because my back window wouldn t go up, and the part was not easy to get I was offered a loaner Vehicle immediately, I will definitely by my next vehicle through Jenkins Hyundai very kind, very caring, and they kept me updated on when the part was going to come in and assuring me. It was fine for me to keep the car the loaner car for the length of time that I had it almost 4 1/2 weeks, give them a try very very different from the Hyundai people that were there before the staff there now knows what they re doing they re doing from their hearts they really care about their customers and they care about one another. It was just an amazing experience, and I recommend them highly , don t buy At any other Hyundai dealer no dealership has the compassion, love and caring respect for you as the staff there be smart shop and go back to them you will not be disappointed. Israel Azaria and Roshashans. KUDOS to you all!!

  Dee Howard
5 months ago
The Service department rock's! It's been years since my last visit, and the new staff did not disappoint, with the highest standards that I've ever experienced at any Hyundai dealership. If you want excellent customer care to match your vehicle services, this is the place to visit. Jameel and Alex are the best when it comes to questions and responses, they handle it all. While you wait say hello to Tony the service manager. Great team guy's. I'll definitely be a return customer. I recommend!

  Craig Anthony
3 months ago
They did a pretty good job on two recalls being fairly quick. On the 3rd recall they had to order parts but NEVER called when the parts came in. I had to hunt them down on a recall that is already inconveniencing and then I got the snottiest girl to deal with. You do not talk to customers as if it's a bother, talking to customers is part of your job! The place forgets about you, drops the ball, then you complain about it you get an attitude?? NO!! NOT ACCEPTABLE!! GET A GRIP ON WHAT CUSTOMER SEVICE IS!!

  Elizabeth Copeland
2 months ago
It you want good service, you will have to go in because their phone operators are rude and unprofessional but when you show up you get a different response which is weird. Finally got my car back after having the engine replaced(they tried to charge me for a oil change) only to find that my car had been vandalized while being on their property. DO NOT USE THIS LOCATION!!!!

  Beautiful Face
3 months ago
I purchased a brand new 2023 Palisade from this dealership and I was lied to every step of the way. The tales began with when my car would arrive... I was given several dates over the months. At the time, they had a 10k markup over MSRP....10k can you believe that? I was told several times by my salesman that the 10k included a 5-year exterior paint and interior leather protection. However, when I went to use this protection three months later, they pulled a bait and switch by telling me I didn't pay for this protection. Are you kidding me? What are they charging almost 10k for?! I was told I'd have to pay an additional $800 for the protection. When I say "they" I mean Jay, the financial director. It's a meat market of men who are all crooks looking to make a quick sale. Plus they are doing renovations and it's a mess up there literally and figuratively. On redo, I'd go elsewhere. I'm looking into my options to get the protection in writing that I was promised. As smart as I am and as thorough as I tried to be, these wolves still took advantage of me. I regret my decision to purchase at this location. Learn from me and NEVER EVER PAY over MSRP and skip the ADD-ONS. Walk if the dealership insists!!! There are dealerships selling at MSRP only, just check out the palisade forums on Google and Reddit.Sadly, I rushed this purchase due to a pressing circumstance. Also, get EVERYTHING in writing every step of the way. Finally, don't do business at this particular location.

  Kimmie D
7 months ago
This place is absolute trash! I scheduled an appointment online to have my car repaired. I had it towed to the location, It s been a week and no one has called me to let me know the status of my vehicle. Every time I call I am being transferred around and eventually hung up on. I am potentially spending thousands of dollars for horrible customer service. Do better!!

  Tracy Stoddard
7 months ago
Awesome customer service, worked with Kelly and Matt..they found me the perfect car, VERY happy

  Leah Inthavong
a year ago
I've had maintenance done here before, but my last visit was a last-minute urgent issue. They were able to squeeze me in for an appointment and were so helpful and nice. The lady (at the desk in garage), explained everything to me and seemed very genuine. She didn't make me feel pressured and made sure I was happy with everything that needed to be done. Dealing with her made a stressful situation feel so much better. A guy named Blue greeted me when I got there and sent me on my way at the end, and he was wonderful too. Good vibes all around. I will continue coming back here.

  DrSheirra Marci
10 months ago
I must say, I was filled with anxiety returning to another Hyundai dealership! My experience at Hyundai dealerships in the last three years of purchasing my vehicle has been really poor. I honestly did not know what to expect. When I arrived, there was a line of cars waiting to be checked in. Maybe 5 minutes after waiting, an individual came out to start checking in cars. He greeted me, asked all pertinent questions, and walked me to a service advisor. Jameel greeted me with a smile & was very, very professional. He asked my information, which I gladly provided & I shared with him why I was there. He printed my paperwork, I signed off on the work, & he walked me to the waiting area. Not even an hour later, he came back to get me advising my car was ready. I was ecstatic. He walked me to the cashier who had stepped away but came back right away. She gave me my total, I tapped my card, and I was on my way. Jameel walked me to my car, opened the door, & gave me my paperwork. I was blown away & happy to do business with this dealership!! I also received a cookie, which added a nice touch!! I look forward to my next service visit!! You all were amazing! High-level, friendly, & professional service!! Thank you

  Carol Morris
7 months ago
The staff here is great! I came here in May and recently in August. The customer service was excellent each time . They took care of me and my car! Kudos to Raegan and Daniel!Services: Engine repair, Oil changeServices: Engine repair, Oil change

  Brett Charap
8 months ago
Customer service is in need of a revamp. Everyone is a solid average. Not overly friendly or communicative. I only went for an oil change so far, hopefully if I go back they will be done with all their construction and their customer care team will be more focused on customer relations and satisfaction.

  Johnathan Ball
5 months ago
This is the worst place to get any services done! Don t buy any extra warranty cause they dont fix anything cause they can t get to it or they just don t EVER call you back to get it in. Worst customer service and even worse temp fixes. I have pali that is new and they won t even fix recall issues due to not having parts . Stay away for this dearership and its service department. Not a trustworthy or ethical place to do business with

  Rayne
6 months ago
For a car dealership, they weren't too bad. They didn't push too hard, were friendly, and I formative. I enjoyed the test drive and staff.

  Shanice Jewell
a year ago
Had a morning service appointment. Greeted immediately upon arrival. Viewed a few cars with Maurice as I waited. Offered refreshments. Everyone actually looked like they was happy to be at work (everyone except the cashiers) Took about 3 hours for service then waited 20 minutes for the cashier to take my payment when it was only me in line at the time then a line started to form1 cashier was still on the phone didn't place caller on hold for 1 sec. The other cashier in the booth was doing paperwork like it was no consideration for people's time at all.

  Maggie Cole
9 months ago
If I could give zero stars, I would. My car has been in the service department since November of 2021 needing a new engine. As far as I know, an engine was sourced LAST SUMMER. My car still isn t fixed and it s like pulling teeth trying to get anyone to answer the phone or call me back. I ve been hung up on several times and no one seems to know what s going on with my car anymore. I ve sent emails, left voicemails, and no one has bothered to call back. My car fax report says an oil change was done in September of 2022 but that makes no sense since it doesn t have an engine. Someone is lying and I m getting legal council now.

  jill knestaut
8 months ago
towed into your service department on Tuesday night. We sent it over there because we have used your service department for all of the services with the exception of a few oil changes when my daughter�was living in another part of Metro Atlanta. We also bought this car as well as our 2017 Sante Fe. My older daughter has a Kona that you all serviced and my mother had an Accent that you all serviced as well. All this should show that we have been a Hyundai family as well as a family who WAS a fan of your dealership.Wednesday morning I received a call from a young lady who has asked me questions as to what happened with the car. I told her that I was driving it on I 20 and the car was losing power like I had knocked it into neutral.� I told her that I thought it was a fuel filter or a CO sensor or something of that nature based on conversations with my husband and brother.� Approximately 30 minutes�later I received a call from Blue who told me that because we had done an oil change elsewhere, that your service department would not look at the car. I was shocked to say the least.� I didn't understand the decisions as no one had popped the hood.� He told me that it was Tony's decision.� I asked to speak to Tony, he got on the phone and was immediately condescending and rude.� He assured me that it was an oil issue and that you all will not be looking at the car because you were just too busy.� �This is the same person who told us to sell our Sante Fe because we would never get a new engine.We paid $150.00 to tow the car literally across the street and the issues with a catalytic converter were diagnosed immediately and repaired the next day for $2200.00.It seems that Tony is overwhelmed with his job and doesn't seem to know much about cars either. How much business has he refused ?� I feel bad for your customers who may have also had this same experience. I reached out to GM and Operations Manager and heard nothing. Beware of using this service department. At minimum, call before you take your car. The phone diagnosis should not be the reason for not servicing a car that was purchased here.

  Larry Goines
10 months ago
My motor went out on Hyundai and I still have the warranty for another year and 3 months. They refused to fix it saying that I neglected the motor. I ve gotten an oil change every time I needed to. Then I done some more research and found that the car already had problems with the engine before. I ll never by another car from Jenkins Hyundai and I hope they go bankrupt and close down for good. Do not use them or buy a car from them. They are the worst and especially the lady in the service department. I really hope she has bad luck for the next 10 years. God bless them and I hope nothing good comes from that EVIL business again.Service: Auto maintenance

  Tamika Crawford
a year ago
My experience here both times were great. First, the customer service is Amazing, tgr building is clean, they provided hot drinks and snacks, and they got me out fairly quickly. This time I was greeted by Emari, he was wonderful in listening to my needs and getting me to the person that can resolve my issue which was Ari. She was also very understanding and super duper helpful. I really appreciate all of them and will be back for all of my service needs.. even though they're nowhere near me

  Nancy Lim Rothman
2 years ago
I made a service appointment a couple weeks in advance. When I arrived, I was told they were backed up and it was going to be 3 hours or so. I asked if I should reschedule and was told that I could just drop it off instead of waiting. So, I paid for an Uber to take me home. 4 hours pass and it s almost closing time- I was on hold for 45 minutes for someone to give me an update on my car. When someone finally answered- he was extremely rude as if it were my fault somehow. He asked if this was a complementary service- no, it was a service package I paid for as If that should change the level of service I received. I can respect being understaffed or being backed up- but manage expectations better. Don t book appointments if you can t take them- or reschedule if you know you re backed up. Not even an apology for the delay or being on hold for almost an hour.

  Molly
2 years ago
Needed my steering coupling repaired and everyone was wonderfully helpful. I was able to get an appointment in just 2 weeks, they kept me updated throughout the repair and arranged a courtesy shuttle when things were taking a little longer than expected. No issues with the repairs being covered by warranty. People were so kind. Would return here for future services.

  Ms. Happy
a year ago
Very different experience this time. The service was excellent and everyone was attentive and friendly. I HAD to go here and I was anxious & very apprehensive; however, I was pleasantly surprised with great service. I hope it's the beginning of a long, productive, positive auto maintenance relationship

  Sue Prysi
3 months ago
I ve never run into anyone at Jenkins that wasn t willing to help me with anything I needed!

  Terry Jackson
8 months ago
(-) minus (0) zero !!!!!!! You got work to do. You may change the outer appearance of your business, but your inner personnel needs scrutinizing. Starting with Ms Williams, displays an attitude that she owns the company

  Adam Meeks
a year ago
I scheduled a service appointment with this place. Received my confirmation email, and showed up to my appointment only to be told that they were closed. Not only did I waste my time driving there, but also wasted time arranging for someone to meet me there since I was dropping my car off, along with the time wasted by my friend.Whoever runs the scheduling department for this place should be fired! Absolutely no concern for their customer's time.

  Wanda Brown
2 years ago
It took 3 weeks for them to fix my car. They hanged up on me and had me on hold for long period of time. They charged me before to fix the problem but it wasnt fix. I brought 3 cars from them and this will be the last. Stay far away from them. They only care about money not there customers.Service: Steering & suspension repairService: Steering & suspension repair

  Dawn Jackson
2 years ago
I call every day to never ever speak with my advisor or Service manager. Someone l�es everyday about taking a message and getting a call back. Todd last contacted me about my car on April 30th and it was just to tell me mistakenkly about someone else's car. Any time he spoke to me, I was begging the whole dealership for an update. The service manager promised me a loaner car and told me that I would not have to remind her but that they would reach out and three weeks, 30 messages and several phone calls later absolutely no call back or response. This dealership has me so stressed out that my blood pressure is at it's highest with no relief.

  Chicole Honey
10 months ago
I cannot say enough about the staff at this place. They are amazing each and every time! Also, Ms. Williams is a gem!!!