Calavan CDJR Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Roberts
3 days ago
I was able to make appointment and drop off vehicle for repair. Was kept informed on progress and when vehicle was ready for pick up. I was offered shuttle services if needed. All work was done. There is a charge for each diagnostic they do, but at other places I have gone to; if they do the work the diagnostic charge is put towards repairs. This is not the case. I also took exception to the fact that they charge 3% if you pay with a card; even though it wasn't mentioned when I set up the service. I was ready to go get cash and come back, but my service representative took care of it for me. All in all it was a good experience

  Jamaal Reed
2 weeks ago
Great customer experience. Service Advisor Hooper was the best. He kept me updated throughout the entire process and provided a rental car free of charge. I ll continue to use Calavan to service my Wrangler.

  NATASHA LUMIERE
2 weeks ago
Initially, I was apprehensive about visiting this location because of a past experience.Let me tell ya, I m so glad I decided to take my vehicle in. I was greeted with smiling faces when I arrived; the service and professionalism I received from YaYa and Richid made a great experience even more memorable.

  aaron jackson
a week ago
Staff was polite and very detailed assisting me,solving my repairs issues. Kept me informed and providing me with prompt transportation..BEST SERVICE EXPERIENCE THAT DAY I HAD EXPERIENCE DOING BUSINESS THERE..THANKSThe week of the 7th of April..some time near itI had made an appointment. Brittany was my service representative..she greeted me with a friendly attitude and got my 30,000 miles check up checked in and I was checked out before the day ended...I was driven home and picked up by the transportation driver who was very professional..I really feel like the service that their staff gives is top notch.. I been going to this dealership for a long time...the past 2 years they have become very customer service oriented. THANKS..Caravan CDRJR ServiceServices: Tires, Steering & suspension repair

  murat ozgul
6 months ago
I recently had my oil changed and I couldn't be happier with the experience. The staff was friendly and efficient, and the service was quick. My truck is running smoothly, and I appreciate the professional service. I'll definitely be back for my next oil change!"Service: TiresService: Tires

  Tynisha Foster
5 months ago
The service was good but the prices are ridiculous. To get a diagnosis cost $190 per and was quoted $2200 for engine mount replacement which they said was on backorder, couldn't give me a date for service and had to put a $725 deposit to place and order. When shopped around I found a great suggestion from pay repair, was quoted $900 for parts and service with warranty, immediately scheduled for service and with the parts available. I understand dealerships are often more but that's just robbery. I wish I would have found Christian Brother automotive prior to going to the dealership and would have saved on the diagnosis test and tune up I paid over $700 for.

  Hollywood Slim
6 months ago
The service manager was amazing Tony not only took care of me but was extremely knowledgeable and supportive towards my concerns and about my car at first I was nervous about dealing with them but after our first initial conversation I felt right at home. Great Job the staff was even friendly to deal with. They really gain a costumer for life. Thank you again!Services: General repairs & maintenance, Engine repair

  Larry Rucker
2 weeks ago
I got an oil change and tires rotated and balanced. Brittany Nelson was very friendly and nice from start to finish.

  Teralynn Houndeton
6 months ago
I came in on a Saturday when they mostly do oil changes. My check engine light was on and they still took me and fixed my car. The customer service was excellent and they kept updating me on progress. Hooper is the BEST!!!!Services: Auto engine diagnostic, Auto engine tuning, Engine repairServices: Auto engine diagnostic, Auto engine tuning, Engine repair

  Breaunna Styles
6 months ago
Everyone was so friendly during my oil change process. They actually engaged in conversation. We shared many laughs and I m grateful to feel like I m valued there for not just buying a car but for something as an oil change as well .Service: Oil changeService: Oil change

  Michelle Rosier
6 months ago
I ve got my oil changed at many different places over the years and I will say this I have never been treated so nicely at any facility before the service advisor was very informative. He kept me informed during the whole time I waited also went over any issues that they found with my car gave me the bill let me know when it was finished parked my car conveniently for me to get into it and everybody there was very friendly. I will definitely come back.

  asia braddy
5 months ago
Car had to be towed back to me. Took my car in for a transmission diagnostic, and told them I needed brakes. They diagnosed the brakes, and said they couldn t do the transmission. I feel cheated. On top of that they sent my car to me with a flat tire. If I paid for service, why send the car back with a flat tire. In the text message, when asked if they check the tire pressure before releasing the vehicle, the agent said, we do, but i guess this one didnt get checked . Guess that s what I get for thinking the dealership would do the right thingServices: Transmission, Tires

  Sandra Griffin
6 months ago
I came in for an oil change free on a completion of a survey on my service tech, mind you I never received an email for this so called survey, and they had to honor it anyway. I really wish they would get it together concerning this email survey situation, but other than that they are to high for any other service besides an oil change. Service: Oil change

  tammy alford
7 months ago
I took my car here after a horrible experience at another dealership. My mind was put at ease from the time I walked in. Brittney was my service advisor and she did an outstanding job keeping me informed on everything. They informed me upfront before they started fixing on my vehicle about my insurance covered and it off pocket expense. Thanks to my service advisor, my technician Moose, Cassandra, and (can't think of the woman who just came off maternity leave but she was awesome too!). I dont write reviews often but when a company WOW's me, I tell the world!Sincerely, Tammy WattsServices: Steering & suspension repair, Auto engine diagnostic

  Ansley Dutton
6 months ago
Britt was amazing! She made sure to take care of me and my car when it left me stranded with an unrepairable flat. Had to have all four tires replaced!!Service: TiresService: Tires

  Dana M. Smith
7 months ago
This was a very bad experience, and I hope to never take my car there again. The manager finally provided loaner after my car has been there for 2 months so I appreciate that.1) They had my car an additional two weeks while I was paying for a rental car.2) They stop providing loaner cars, but will rent you a car for 50-60 buck a day, WHILE they are charging you $195 an hour for labor and over charge also for psrts.3) 125 miles are put on my car while in the shop.4) A part was taken off and not put back on.5) My new door mat that I purchased was taken out of my trunk.Lastly, I STILL HAVE THE PROBLEM THEY WERE SUPPOSED TO DIAGNOSE AND REPAIR.

  Bo Clark
7 months ago
Great communication from my service advisor Jasen Tubbs and the service technician did a perfect job. All fluids were correct and the work was super clean. Keep up the good work.

  JoAnn Campbell
7 months ago
I stopped in for the no appointment oil change service. The representative was very professional and friendly . An estimated timeline was provided , updates regarding timeline were provided. From this customers perspective , all communications were spot on, it very important to keep your customers informed.Service: Oil changeService: Oil change

  Indi Daj
6 months ago
The service department was amazing ! I dropped my car off during my lunch at work and it was done less than an hour later ! They also put air in my tires as the light was on . Wonderful service .Service: Oil changeService: Oil change

  Tiffanie Broussard
6 months ago
Terrible service. Do not go here. Service rep was very arrogant and spoke to me like I was stupid when I asked him to explain the things I was being charged with. Paper work had someone else s name on it. They also did a diagnosis on my engine, toke the cover of the engine off and put in it my back seat covering my interior with mud and left it there.Services: General repairs & maintenance, Auto engine diagnostic

  Michael Noyes
5 months ago
Starter died in the Voyager, they fixed it. Covered by Fidelity warranty. No problems. Good communication.

  Keisha Clarke Gray
7 months ago
What an awesome business this is!! As I walk in the door, I m greeted with Hello Mrs. Gray. How can we help you? And then the environment is so welcoming. Clean facility. Snacks and tv, magazines. And they always check in with you and let you know how everything is going. Lovely service! I highly recommend Calavan CDJR West service center.Service: Oil change

  Jason Summers
7 months ago
Very professional service manger and advisors! Was in and out with a lift kit squeak. The team was an ale to identify the problem, provide a solution and repair within 45 min! Great team work at Calavan Service departmentService: Steering & suspension repairService: Steering & suspension repair

  Requan Jackson
10 months ago
Reason for visit: I was going because my car is under warranty still and the ABS , check engine and traction control lights came on my dashboard . Needless to say I will never go back and it s bittersweet considering I purchased my 2022 Dodge Charger from them. James is the reason. His communication is poor and he didn t give me the option to pay for my repairs though my insurance claim that is open already after finding out that the warranty wouldn t cover my repairs. Also I asked to speak with the manager and James said the manager wasn t available and had been in a meeting for 45mins prior to me asking for him. Hopefully other customers get a better experience than I.Service: Auto engine diagnostic

  S W
6 months ago
Justiss, was our salesman and I m giving him 5 stars because he deserves it. He did an excellent job and very professional.

  Stephanie Allen
7 months ago
My second bad experience, I received a recall on my 2023 Jeep Compass and was intentionallyhung up on by the service rep who did not give her name. When I did reach someone instead of addressing the situation they ignored my concerns I would never come to this facility as for any service, I don't trust that they will take care of my needs I also would not recommend this facility as they are very unprofessional!

  Michael Patterson
7 months ago
Brittany Nelson (my Service Advisor) is AWESOME ! She got me scheduled, had my vehicle evaluated by the "Tech", and got back to me with the results in just a couple of days.Services: Transmission, Auto engine diagnosticServices: Transmission, Auto engine diagnostic

  Errikka
8 months ago
Per usual I received exceptional service at Calavan CDJR West Service Center! I won t take my Jeep anywhere else. My service rep on my last visit was Brittany and she is professional, competent and courteous! Way to go Brittany!!!!

  Jeff Sasser
10 months ago
I brought in my 2020 Gladiator, that I purchased elsewhere, that was still under factory warranty, for some warranty related work. They gave me a nice loaner vehicle & had my repair completed and ready for me to pick up in about 48 hours. Great service.Services: Electrical repair, ElectricalServices: Electrical repair, Electrical

  Jeffrey Monroe
9 months ago
R. Mardeni was a GREAT service advisor. He was friendly, knowledgeable, and supportive to me. He was not overly aggressive with suggestions but took my no and offered a listening ear when I am ready for the services. My service time was less than two hours great experience!Kudos to J Otoo and C Swann!!!Caravan - Thornton RoadService: Tires