AutoNation Honda Thornton Road Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Natalie Bonner
2 days ago
I have been coming to get my oil changed for a while. I absolutely trust AutoNation with my car. Ashley is the Most helpful with Exceptional customer service. She is one of the reasons that I keep bringing my car. Ashley makes sure that she explains everything that I need to know during my entire appointment. She is very informative. Thanks for all your hard work. Thanks to a Great Team. Natalie

  Melanie Carlisle
a week ago
Autumn was an awesome service specialist! She has a lovely personality. Hopefully, you'll be able to hire more service staff as the waiting time for oil changes are too long. We were there for a battery check recently. Thankfully, it wasn't a more serious problem.

  Brandon Gambrell
2 weeks ago
I had the wonderful opportunity to visit AutoNation Honda Thornton Rd and had the most amazing customer service experience with Autumn! From the time I pulled up and opened my door with her Greeting to the time I left I felt welcomed and treated with care and friendly service. I have not had a customer service experience with any other Honda dealership like I experienced at this one. Thank you Autumn for being so down to earth and thorough with discussing the matters of my car. I hope to be back very soon and I pray you re still there!

  Kim Howard
5 days ago
AutoNation s service department team are top notch! The staff is very knowledgeable, friendly and personable. I like the way they walk out to the car with you and tell you what was done. And how they go over the checklist and ask if you have any questions.

  NaturalandLocinIt AC
a month ago
I had a great experience at Honda. I had to go for some long overdue service to my car. Ram was my service advisor and he was really great. He and I discussed what my car needed and he did not pressure me to get any unessasary service that I wasn't in alignment with getting. My car drives better and it was nice and clean when I got it back. Thank you!

  Jaela Norman
4 days ago
I ve had good experiences the past three times I ve gone to Honda on Thornton Rd. The customer service was helpful and the technicians and mechanics did exactly what they were supposed to do. Ram helped me two out of the three times I went and was kind and helpful!

  Shayla shayla0529 Ahava
2 weeks ago
My service visit went well. I was assigned to Autumn. She was polite and very helpful. She gave good feedback and the whole process went smoothly. No complaints... Great customer service and follow-up! Autumn gets 5

  Pj Jones
3 weeks ago
I am not sure about Honda products anymore. Maybe the ones that are made in Japan is a better Quality. I found carpet that wasn't tucked away securely and spaces in the body that aren't properly installed. Not sure why they have the idle off and on switch with ECO installed. Both aren't needed. My service advisor was exceptional but my experience purchasing my 2023 was nothing exceptional. I know the dealership have to make some earning but price gouging is unacceptable. Carlos financial manager was so crooked with my itemized items. I requested him to remove two of them because I didn't need or wanted the dealer's extra services. This is where I have to give the dealership a one star. Even though, I've purchased over 4 Honda's my next purchase will be a Toyota, but the service department can keep up the great work.

  Yolanda Lee
3 months ago
First time at the dealership, my experience was a little frustrating due to the RESPONSE TIME. I dropped my car off around 7:30 am on 12/28/2023, which was my appointment time. I received a call from Mr. Ram, the next morning around 11: 40 am stating I needed a catalytic converter (which can be expensive) along with other maintenance issues. Also, had a conversation about pricing and payment options. I advised him to go ahead start with the maintenance work and I will call back about the CC. I called back around 12:10 pm, got a voicemail and I left a message to get started with the CC. I called back around 3:50 pm to get a status, got a voicemail, left a message and no response for the remainder of the evening. On Saturday 12/30/2023, I called around 8:10 am and got a voicemail again. I ended up going to the dealership, arrived around 9:30 am and met with Mr. Ram. I mentioned that we already had a conversation about the issues and I advised him I called back and left several messages checking on the status. I waited at the dealership to receive some updates. Around 10 am, I was told that there was a CC available for someone else but, mine would not be available until another week and he was also waiting for a phone call to see if he could use the one that's there. About 11 am, I was told he was able to use the CC that was there and my car would be ready around 3 pm. I know things can can busy and time flies, but thank you Mr. Ram for making things happen at the last minute.

  Faye Ochoa
3 weeks ago
Autumn and Vinnie were amazing, they were able to get my car back up in tip top shape and ready for a road trip. Started recommending this location to friends with how great the level of communication was.

  Kimberly Phan
6 days ago
Autumn was so helpful and kind! She kept me updated throughout my wait and honestly her energy was amazing!

  Kenia Boone
a month ago
Ram my service advisor is the best. He's always attentive and provide exceptional customer service. I would describe him as Top Notch.

  kenny hefner
3 months ago
Your Service Center Customer Rep, Ram is the consummate professional. He displays an amazing work ethic and is accurate, fair, and kind. That kind of service is why I will continue to bring my vehicle to AutoNation Thornton Road. Thanks!

  Nick Crocker
a day ago
I had my Accord serviced, it was fast and efficient. The staff were great and I will be happy to use again.

  Cortneelove C
a month ago
I just love the Honda on Thornton Rd. The representatives are friendly and they are considerate of your time, while waiting for your vehicle. They do a thorough job of assessing your vehicle. Good customer service.

  Susan Adams
3 months ago
I went in for a normal oil change and thankfully they check tires as part of the service. I had a nail in a part of the tire that can t just be plugged so I had to order a tire. They knew I was concerned about driving home and back the next day because I drive a very busy interstate and you don t want that tire blowing at 70 mph, so they gave me a loaner to use. I can t imagine what would have happened if they hadn t checked something I hadn t even asked them to.

  Kareemah Hanifa
3 months ago
The leaders at AUTONATION on Thornton Road greeted me and my vehicle with hospitality and respect as soon as I arrived for my appointment. I received excellent service. Thank you for your due diligence. 5 STARS!!!!

  Eesa Al Jamaiky
a week ago
This is the third car I m buying from Autonation Honda Thorton Road. They always go above and beyond for me and my family when we go. That s definitely my spot for all things Honda!!!!

  Sharica Ward
a month ago
My visit was Great! Very convenient & I loved my service agent Joseph he was very informative & very attentive to my needs & got me in & out! Love it, will be returning!

  J Smith
a month ago
Professional, prompt service. Easy to get an appointment. But, the actual cost exceeded the pre-service estimate and they didn t ask me if I wanted to proceed.

  Richard hung
a month ago
I always feel taken care of at AutoNation Honda. I get a peace of mind knowing that my car is being worked on by professionals. I drive away knowing my car is in good hands.

  Ken McCoy
3 months ago
It took longer than it should have, for an oil change, tire rotation, and quick check for a potential recall. I was there for 3 hours, even though I had scheduled an appointment ahead of time.

  Tiffany Kidd
5 days ago
Our rep Ram provided excellent service! He is always helpful and has a great attitude!

  Andre Mays
3 months ago
Very nice service advisors.The service advisors kept me up to speed on the work being done to my car and also gave me tips and tricks on what to look out for on my vehicle .

  Ahmed Al-Khafaji
a month ago
Respectful staff, easy communication, and uncomplicated sale. Ask to work with Virgie (sales) and Jon (manager), and get the Costco discount.

  Ashley Lucas
4 months ago
Went In For An Oil Change even though they were busy our services was done in a timely fashion. Wonderful Customer Service.

  LORI SIMMONS
2 months ago
I'm very pleased with the service I received. My service person Joseph was very attentive and informative. I was in and out in a reasonable time.

  Reginald Huffman
a month ago
Really good people. Customer service in the parts department was awesome. She was very pleasant and knowledgeable.

  Michelle J
5 days ago
Great service. Love the prompt service and my service advisor Joseph was awesome

  Angie Logan
2 weeks ago
Always great customer service at this location. They got me in & out in record time when I've had my car serviced.