NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Griffin
a month ago
If they don't have the part I need, they will always find it. Very knowledgable staff. The Legend battery is the only one I'm buying from now on, because it's Extremely reliable

  Mary Elizabeth Enrile
2 years ago
The phone number is wrong. I had to wait over 40 mins for someone to pick up the phone. When someone did, I was redirected to Conyers NAPA location. My phone call was dropped twice. The person on the phone wasn t helpful at all. On my way to the store, I ended up at an Auto parts that wasn t NAPA. When I finally arrived at the right NAPA retail store, the guy at the register was very helpful, even though the store didn t have the item I needed in stock. He went ahead & placed the order anyways. I drove all the way to the Norcross location to pick up the item. Customer service over the phone is a mess, like always. Locations & phone numbers on google map & iPhone map needs to be updated. It ll save anyone plenty of time and travel.

  Lisa
11 months ago
Excellent customer service at this location. Moises (or Moses) was kind and genuine in helping us out when we needed to replace a part for our car. He went above and beyond to make sure that we get the right part, and we felt very appreciative of his service. We'll be back!

  Reconnia Brown
10 months ago
Visited this store today and I must say the gentlemen that assisted me were awesome. Give them a raise. They gave great customer service

  Teekler Lee
8 months ago
the Hispanic guy gave me an attitude for even a simple battery drop off. He couldn't even pull up my information given that I'm an established member.

  Ben Hill
6 years ago
I needed trailer bearings and seals for a pair of Dexter axles. They only had 2 inner bearings only and 2 seals, I needed 8 bearings and 4 seals. Went to TowPro on Buford highway. I got 12 bearings, 6 seals and 6 tang washers for and for $210. I was charged $105 for just 2 bearings and 2 seals at napa. Needless to say I took back all the parts to napa for a refund.

  Sita Duncan
5 years ago
Odd mixture of charming and incredibly rude/untrained staff members. Charged me 30% more than the estimate, charged me twice for a service (The double service charge was at least fixed with a phone call). They did call/pay for an uber to take me home since my car was staying overnight.The final straw was, while getting an oil change, when I asked what $40 of the $100 was, the fellow didn't reply, muttered to his buddy who then removed the charge with no explanation.In the end I just didn't feel that I could trust them. Not bad work but it does feel like they'll try to charge you extra if you don't keep an eye on them

  gary sagarese
a year ago
Napa legend battery not even 2 years old they wanted 52.00 dollars pro rate on battery will never buy anything from. Lilburn Napa again manager would not even talk to me

  Randy Derrell
5 years ago
Good customer service. Really good at their ability to get parts other stores caring. They actually got a part for me the same day, though it was in their warehouse. Professional and courteous. But they are on the pricier side.

  Matt R.
2 years ago
Hispanic guy on the front was too busy talking on the phone to help correctly. He incorrectly told me they had a part and I drove 30 minutes to find out they didn t have it. Please put someone up front that understands English.

  Arturo Vegas
4 years ago
I dont come here often, but I can say that my past experiences with this location has been positive. They have very friendly and helpful staff and you usually can get affordable parts here. I wish it was located closer to me. There is ample parking.

  BRANDIE HILL
4 years ago
Don't buy batteries from here! Bought one less than 2 years later it was dead, which they replaced for free which was great however less than two years later it's dead again.... I decided not to take it back to get a free battery I'll just get a battery that's reliable!! I don't like to be stranded

  J C (Dad D)
a year ago
I made a special order and these guys had it ready for pick up in less than 48 hours. Very satisfied

  Jerry Barrett
a year ago
the staff here actually takes the time to assist you in fixing your vehicle & finding the parts you need & at an affordable price!

  Greg Strom
6 months ago
Friendly knowledgeable staff

  Louie Toback
4 years ago
I got a great deal on synthetic oil and a filter. Can't beat the price. My car told me, thank you. I always need to use the high mileage synthetic oil in my car.

  Joe Selmser
6 years ago
Very helpful and friendly staff, and I just wanted to say thank you to the guy working there that bought my 3 year old a Hot Wheels car out of his own wallet. We'll be back for sure.

  Sola Gratia
2 years ago
Like many places they do have a shortage of staff. Never came to this location before so I don't know if is normal to wait that long. Also they didn't have the part I was looking for. Even when the website says they do.

  G C
5 years ago
All NAPA stores will deliver if you take the time to set up an account. If their store is out of stock they'll go get it from another location. The Lilburn store works hard to get the job done and they do.

  Donald Turner
3 years ago
The man at the counter was really helpfull and he secured my phone whrn I left it. Great customer service.

  Mari Mar
2 years ago
Gentlemen by name of Jorge went above an beyond to help me ! Ty your customer service was one of the best .

  Kent Huffman
6 years ago
Why are the Napa employees parking in the Leslie pools parking lot. Maybe the fleet of Napa Chevy metros should be parked in a storage lot! I won't ever use Napa auto parts, they are inconsiderate and care more about being on their cell phones than helping their customers.

  Danny Kennedy
4 years ago
I took back a fan mother for a return and used my debit card over a week ago and they would not give me my money back it had to be put back on my card and l needed the money now not on my card . It will take 2 to 3 days if this is the way it's going to be l will go somewhere else.

  Sidney P
5 years ago
Great place to buy auto parts. Talk to Maverick. He knows his stuff. They are patience, professional, and knowledgeable.

  J C
a year ago
Great store and guys who work there. I'll be back!

  Chandler Quintin
3 years ago
Great service ! Had exactly what i needed. No bad attitudes from staff

  Luis Veliz
7 years ago
Very clean and well organized store. The staff has always been really helpful.

  Danecia Patt
3 years ago
Prices are more expensive then there competitors will not shop here will stay with O reillys an autozone for my purchases !

  Vex
2 years ago
They actually have a knowledgeable staff unlike most parts places these days

  Gus Kike El Huasteco
4 years ago
I just spoke to a guy and gave me a price and I just said "wow, its expensive" and he said thank you sir and hung up and just found out he is the manager his names is Pete