Five Forks Automotive, INC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Allen Gadzekpo
a month ago
This type of business is why you should support your local business.I had wanted to change my wheel bearings, but I had no time to do it myself. Calling the dealership, I was given a hefty bill (Before taxes) and decided to try an independent shop. I had a ignition coil changed by Five Forks Automotive before, but this repair job was going to be a bigger test.The setup of the appointment was very professional. Unlike the dealership, which would frequently ignore my calls and never call back, Five Forks Automotive was always available to answer my questions. Sadie, the person that setup the appointment was very professional, giving me all the quotes I needed and answering all the questions I asked (I can ask a lot of questions when a pretty penny!).The actual repair job was relatively quick and high quality. When I asked them to use OEM wheel bearings, it wasn't a problem for them to get them. The job was relatively quick, and the car's issue has actually been resolved. One thing I will praise about them is the honesty: Sadie informed me that quote I gotten was wrong and gave the right/affordable price for the OEM wheel bearings. A lot of shadier shops would have kept that quiet and take the increase profits, but it shows that this is a local business you can trust. Overall, I saved about 10-20% going to Five Forks Automotive while still getting quality work!TL;DR: If your looking for a local shop to do quality work on your vehicle, you can't go wrong going to Five Forks Automotive.

  Cypher
4 months ago
Great people, very friendly, honest, and great service. Great to finally have a place to take all of my cars with a mechanic you can trust! Amy and Bryan made me feel like family and took care of my unique situation explaining exactly what the problem was (even showing me), and what was needed to fix my Jeep. Great prices on parts and excellent quality work. Five Forks Automotive is a place you can trust and has my business for life! Thank you Bryan and Amy!

  Chris Horton
a month ago
As long as I live within driving distance of Five Forks Automotive, I will take all of my family's vehicles here. Not only do they give honest assessment when you have a problem, they also go above and beyond to help you find the most effective and least expensive way to resolve the problems EVEN if that involves looking outside of their garage. They have always treated me like family, so I'm locked in. You'll get the same treatment.

  Brian Urso
2 months ago
Dropped my truck off to replace front rotors after ford told me they did the rears. They called and told me they believe it s the rear not the front. Long story short their expertise saved me from having to pay twice and now the truck drives great. Thank you Five Forks team!

  Melissa
5 months ago
Absolutely stellar people! My husband had to have his truck worked on, and they were honest and did a great job. The part they ordered for him came in used, it was a returned part. They called him and told him it was a used part and they were getting a new one. They had it ready by close of business today and everything. We will definitely go back if we need ANYTHING fixed on his truck again!

  Madison Beene
a month ago
1000000/10 every time! They do honest & efficient quality work. The desk staff are friendly & always on point. The mechanics are phenomenal. I always recommend Five Forks Automotive!!

  Cheri Robinson
8 months ago
Highly recommend - can't say enough good things about my experience with this shop. Was visiting from out of town and they fit me in and repaired my car in 2 days. The computer was giving a code that could have resulted in a new transmission, but turned out to just need a transmission fluid flush - so impressed with their honesty and integrity. And Sadie is amazing - very meticulous and kept me informed the whole time. Fantastic experience from start to finish - thanks y'all.

  Brian Wheeler
2 months ago
Great customer service and very knowledgeable mechanics. They always call to let you know the cost and any other issues with the vehicle. Very reasonable pricing on repairs.

  Robbie Thompson
a month ago
Five Forks Automotive does not stand behind their warranty specifications. They felt that my car was shaking and told my husband a rotor was warped but yet refused to fix it. We have been long time customers of theirs and this was so disappointing. They flat out refused!

  Pat Pat
7 months ago
I bring my car here to do large work everything because they are genuine and do not overcharge me for unseen "shop" fees. They are good about honoring their time.Ms. Aimee is super helpful And will putl you at ease even if you become stressed. I would give my money to mom/pop shops before corporate companies that do not care about me, my car, my return service, or my money.

  Beth Blakely
7 months ago
We've brought all our cars here for years. They are friendly, knowledgeable and honest and stand behind their work. They never do more than agreed upon without your consent. Love having such a great garage nearby.Services: Steering & suspension repair, General repairs & maintenance, Air conditioningServices: Steering & suspension repair, General repairs & maintenance, Air conditioning

  Gregory Arthur
3 months ago
LOVE LOVE LOVE! My family's go to mechanic for all of our cars. We had been looking for a new mechanic and found ours here. Incredibly nice, professional, honest and fair pricing. No pressure in upselling. Would strongly recommend!!01/04/2024Still our favorite mechanics several years later. All the above comments still apply - and on top of this they are all just really nice folks!! If you are in the greater Lilburn area - you definitely need to visit them for any of your auto needs!Services: General repairs & maintenance, Electrical, Oil change

  Daryl Thompson
a year ago
Absolutely outstanding group of people to work with. They are honest, precise and reasonably priced. They will not perform work on your vehicle if it's not needed. I have been dealing with Brian and his crew for the past 10yrs and would recommend them to anyone hands down. They diagnose, call with the estimate and repair with your consent. I could go on and on. Absolutely outstanding....

  Jon Leslie
a year ago
Three visits with parts replaced that I did not approve of and had to pay for. The issue is still not resolved. A/C condenser was cracked, which I knew, but after two leak tests with no leak found, twice it was "fixed" Schrader valves were replaced without my permission and without any indication they were failing, but I was still charged. I understand some things are difficult to find an issue with, but this shouldn't result in replacing parts until they think they have a fix. We weren't in a hurry to get the vehicle back, which I indicated more than once, but they want them out so they can get their backlog in - fixed or not, I suppose. They are nice people and that is what I gave a second star for, but I won't go back and it looks like I will have to turn to a dealership to get this resolved.Service: Air conditioning

  Paul King
11 months ago
Never felt more comfortable in a mechanic shop . They really went to bat for me after a bad job at a different shop. My family loves these guys too . My work truck is my lifeline and I really feel like they understood and valued that . Price was great tooServices: General repairs & maintenance, Auto engine diagnostic, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Oil change

  ALFORD C MCKENZIE II
a year ago
Several weeks ago, based upon the services offered on to their website, I decided to take my older model ('86 Nissan 300ZX) vehicle to them for diagnostics and ultimately, repair. I explained up front that there was no urgency/rush for the repairs, I just wanted to know the overall condition of my vehicle and what repairs were immediate vs those that could wait. This expectation was discussed verbally and via email -- once I knew the issues and repair costs (parts & labor), we would decide on a timeline for tackling the repairs. My vehicle was dropped off, 4/6/2022.On Thursday, 5/12, I stopped by the shop to find out that they were waiting for me to either bring in the parts to be installed OR pick up my car and bring it back with the parts and have them install them.A few days prior to this, I had emailed them a quote from ParksGeek.com reflecting the parts that they said they could not find . Aimee never acknowledged the quote, instead she proceeded to share that they had used a "customer-provided parts arrangement with another one of their customers and it had worked.I reminded Aimee that from day 1, OUR arrangement was that they would provide a comprehensive list of repairs necessary, then we would decide on what and when they would do the complete repairs. She acknowledged our original conversations. At this point, they had had my vehicle for approx. 1 month.I decided to cut ties and paid $110 for the diagnostics . I told Aimee that I would pick up my car by close of business or the following morning. About 3 hrs. later, I returned and picked up my car. There were internal covers removed to perform the "diagnostics" and those covers were left removed. The receipt was a 1-page generic document with basic diagnostic verbiage. Aimee attempted to take blame and apologized for any misunderstandings that "may" have happened.I work for the most customer focused/customer centered company currently on the planet and what happened to me with Five Forks Automotive, ranks up there as one of the most epic failures, I ve experienced, with regards to customer satisfaction and service. The company I work for is not perfect and will probably continue to make some mistakes. However, they are going to ultimately do right by our customers...which keeps our customers loyal, keeps them happily purchasing more, and keeps them sharing their positive experiences, hence attracting more customers!At least (3) three of my companies' (15) business principals were pertinent to this situation, but were clearly missing in my interaction with Five Forks Automotive; those principles are: Customer Obsession, Ownership, and Earn Trust...I completely understand that every day small businesses are at risk of not getting paid for their services, however strategies can and should be implemented to mitigate that risk JUST disclose and explain those strategies to your customers up front - not promise one thing, then switch gears down the road.Based on the other reviews, it appears that Five Forks Automotive has done some good work, however that was not my experience.Service: Auto engine diagnostic

  Stephanie Hinnant
5 years ago
Our family has been taking our cars here for 10+ years. They have always been honest, reliable, and tell you what you need without throwing in extras. Most recently my transmission went out Tuesday, they had it replaced and I was able to get back on the road by Friday. They told me an almost exact estimate of what everything would cost, adhered to the time frame, and kept me updated throughout. I d highly recommend them to everyone!

  Daniel K
a year ago
Great local shop. I brought in my vehicle for a major timing belt job. The price was very fair and the car runs great now. I will be bringing all my vehicles to them now.

  Carolyn Johnson
4 months ago
They're very professional and friendly with reasonable prices. Highly recommend.

  Dr. Ubirathan Miranda
2 years ago
The folks at Five Forks Automotive are extremly professional, friendly and very honest. They have been taking good care of our vehicles since 2018. This is the only shop I take my vehicles in for repairs. They have an excellent track record and have established great trust.Service: General repairs & maintenanceService: General repairs & maintenance

  Fajar
3 years ago
I was having emission related issues for a month and couldn't figure it out after switching out multiple sensors which lead to an endless amount of new OBD2 codes showing up one after another. Amy and Steve were super helpful, willing to take a look into the issues the day I dropped it off. They were able to diagnose the issue quickly and help me out! Steve kept in contact with me with what was needed to be fixed. Very reliable and friendly people. I definitely will be coming back!

  Jacob Diama
9 months ago
These guys are the best in town! They always take care of me, keep it 100% honest, and look out for the best interests of my vehicle.

  Lisa Petmecky
2 years ago
We had used Five Forks Auto for about 10 years. We then moved about 25 minutes away. Because of that, we stopped using them. However, after not being happy with our new repair place, we decided it was worth the 25 minute drive. They have always given us good, fair work on our cars. If something does not have to be done right then, they tell you. Five Forks Auto will be my auto repair place for years to come.Services: General repairs & maintenance, Auto engine diagnostic

  Bob K
8 years ago
A great experience overall, and I highly recommended them! I brought my car in due to a check engine light, and was very impressed by the friendly and professional service I received. Though it was my first time doing business there, I felt like a long-term customer. Brian gave me a thorough explanation of what could be causing the problem, and, because I live nearby, even gave me a ride home. Sharon let me know later that day what the specific problem was, the status of obtaining the part I needed, and an estimate of the (very reasonable) cost that was right on the money when I picked the car up the next day. Thanks!

  Lisa
2 years ago
I can't say enough good things! They are always honest & professional and Amy at the front desk is amazing. With most auto shops I feel like I can't trust what they tell me about what is wrong with my car and the price but with Five Forks Automotive I know they are doing me right. Go see them!Service: General repairs & maintenanceService: General repairs & maintenance

  Lily Taylor
4 years ago
Took my 2004 Jeep Wrangler in for a new clutch kit and fly wheel. The staff was extremely friendly and informative. My first time there but they treated me like I was a regular. The work was done very well and was done in an extremely timely manner and at a very fair price. I ll be back the next time I need auto work for sure.

  Kristen Kaste
2 years ago
Got a trip check down before going to Fla. Had the horn looked at. It was just unplugged. Another place I trusted had told me it have to be replaced. Was saved $300 not including labor. The guys there always helpful. They discuss the issues and options and don't do more than you can get done at the time. But honest to let prioritize what needs to he done and when. They're great. Wont go anywhere else unless they tell me too.

  Maggie Nielsen
4 years ago
Trustworthy and friendly, I wouldn't take our cars anywhere else. I have never felt take advantage of, and they are consistent with great work every time. They make you feel like family, and take care of your car the same way. Highly recommend!!!

  nicholas borus
2 years ago
I first brought my car to them because other shops could not get my car on the lift, they took my car in as soon as possible and did a full diagnostic and inspection, and were extremely honest and reliable. they also have reasonable and fair prices. Staff was very friendly and knowledgeable. I will be taking my car to them from now on. Gained a customer for life Service: General repairs & maintenance

  Kristy Cooley
3 years ago
My truck had broke down while I was on my way to work. After looking for a mechanic being new to the area; I am so glad I chose Five Forks Automotive! Amy was very straightforward and informative to us, and thinking it was a crank sensor because of the codes that were ran. It was actually the starter. They fixed my truck in no time, and it was affordable! I thank you so much again for getting my truck back on the road.Service: General repairs & maintenance