Discount Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Savant Stinson
3 months ago
LONG REVIEW ALERT!!!My tire pressure light blinked after one of GA's wild temperature swings, so I headed to my trusted spot, Discount Tire, expecting a routine air check. Turns out, I had a partial flat not the news I wanted when two tires are customary. So I went to go shop around for tires because tires are no small expense. Of course, I ended up back here. I could leave the review just as is and it would still be worthy of the 5 stars...but there's more to this review!I actually needed to get all 4 of my tires changed because the tread on them was in the red! I knew this, but tires aren't cheap, especially getting 4 of them in one go. Faced with the reality of needing all four tires changed due to worn treads, I had to balance safety with my budget. So now is the choice of which tires? Well I am no expert, but I know well enough that the most expensive doesn't always mean the best, so I asked Sam T. what his professional opinion of what I should get that wasn't the cheapest, but what would keep me safe being that I am a Wedding & Private Events DJ and I am on the road all the time. We talk some more, and he gives me my options and reiterates one more time how much I need to get new tires. I confirm that I fully intend to do it because I need to be safe on the road, but I absolutely could not afford it after the year that I had. I needed to be safe because I made a lot of big changes in my life to reflect what's best for my family and to give to the world what is needed from my talents. It was just some honest small talk, but giving the picture of the situation I'm looking at. He recommends the 2 tires I need, I pay, and I wait.After the service, he gave me the routine post-service talk, but he also pulled me outside for a side chat. "Oh Boy." I think, just ready for Life to life again like it has been all year...and sure enough...he states one more time how bad my tires were...but he could not in good conscience send me out into the world to continue doing what I needed to do without making sure I was safe to come back home to my family. So they changed all 4 tires at no additional cost.This gesture transcended the seasonal spirit; it felt like a genuine, possibly life-saving act. Beyond the realm of client retention, it was a deed that might have ensured not just the longevity of my tires but the safety of my journeys.I write these words with tears of joy falling down my face because it feels like fate responding to a call for help a true blessing precisely when it was needed the most.Sam, your exceptional customer service is etched in my heart. Thank you doesn't seem enough, but thank you on behalf of the Stinson's and 1800 Media Group!

  Jenna Brooks
2 months ago
Ryne was really thoughtful and honest. I he explained everything very well to me as someone who doesn t really know much about cars. His customer service was also amazing! Highly recommend him and i ll be coming back just for his customer care.

  Megan Burley
6 days ago
Excellent customer service. I was in and out. Great pricing. Highly recommend recommend this discount tire.

  Stephen Johnson
2 months ago
My experience at the Snellville location, where Fleix is the store manager. This manager needs to learn customer service and understand guidelines of there policies. I brought in a advertised price on some Bridgestone tires to be price matched. He refused to acknowledge there wasn't any reason UNDER THE PRICE MATCH guarantee that he could show me for the denial, but he refused. I requested to speak with upper management he then stated he didn't have any contact info he could give me. He went into the office making some calls, after sometime he directed me to file a dispute. Which I did, I called while I was still on location. The following day I called the dispute line to follow up again. That same day Darrell the Regional Manger called and I explained to him the situation in full, Darrell agree there weren't any terms to not honor the price match. He asked if I felt ok with taking the car there again? I told him I didn't feel comfortable bringing my car to this location again. Darrell put me in contact with another store manager Chris at the hwy 120 location. Chris was exceptional at understanding my issues and assured it would be handled. I've been buying Tires from Disscount Tires for 20yrs, and only because of Darrell and Chris I will continue using them for my Tire needs. Felix needs to be retained and his whole staff needs to be trained as well, cause clearly if the Store Manager doesn't know there policy?? How can his staff? I will return to this location. Stephen j

  Yvette Stewart
3 months ago
I will continue to recommend Discount Tire. The representatives are professional and polite. There is no waiting hours for service. My tire was still under warranty; which saved me a lot of money.

  Saif Issani
2 months ago
The representative in the front, named Samuel, treated my father and I very unprofessionally when we came to purchase a tire. Ending your sentence with Ok whatever dude whilst being told something in a snarky way, and then saying you didn t want to hear about this warranty but anyways but xyz . We said we weren t interested in a warranty, we kindly said we had to rush home due to a car emergency and we were talked to like we had two heads. I will not be returning to this location, and individuals such as Samuel should learn how to speak to customers, he seemed to sound fine with other customers who didn t look like us. I wonder why.

  Jeff Martin
a month ago
This location has provided me with great service and products on multiple occasions over the last several years. I don t hesitate to recommend them to friends.

  Jacob Montano
3 months ago
Very friendly staff. Repaired my flat tire for no charge, no upselling or pressure. Made an appointment and was in and out in 30 minutes. I highly recommend this place.

  Backyard Trail Builders
a month ago
The guys were great. Had the tires in stock. Got me setup and back on the road in a short amount of time.

  P S
3 months ago
Horrible service. I waited 25 minutes to get some courtesy air for my tire and no one, not even the store manager came out to acknowledge me. I will not visit this store again PERIODT! Sugarloaf Mills location, the service and the technicians are top notch and the store manager at Sugarloaf Mills is the absolute best! I SHOULD HAVE KNOWN BETTER!!!!!!!!!! Wish I could give them zero stars!!!!!!!!!!

  The Real McCoy
2 months ago
Been getting tires here for my family for 10+ years. New policy changes drove me to competition, very sad, loved this company. Was about to order 33"s for the truck too, smh.

  Kemi S
5 months ago
Great staff. Very friendly and helpful. Disappointed that I was initially told my tire could be fixed but then blindsided into buying a new tire. Oh well. At least price was somewhat reasonable... I guess. Still going to give 5 stars because a manager gave me a free balancing a few months ago.

  Shala Jones
2 months ago
The gentleman here are always so kind and helpful, the service was fast and my tires look great!

  Matthew Songer
5 months ago
Incredible service from Samuel #156. Came in with a flat but he went above & beyond to help us find solutions & get back on the road safely. Seriously, Thank You!

  Cliff Robinson III
a year ago
Great customer service. You're hard-pressed to find a better experience.Only negative was leaving with permanent damage to my rim. The nick was deep enough the surrounding was starting to flake at the touch. My wheels weren't perfect to begin with, but I'd prefer them not be damaged during mounting.Nothing you can really do, no use in going inside and arguing it. It's just a thing that can happen.

  Wes Lim
2 weeks ago
These guys are great. Helped me with a flat repair and were quick in doing so.Update: got a new set of tires and install was very quick. They ordered the tires and it arrived in just a few days.

  IPetGhost
7 months ago
Went to get my tires replaced. I picked out what tires I would like and told me the price. About an hour later and after walking past me five times told me that they finished, but there was an issue that they put on the wrong tires tires that are $50 more expensive. This is a common tactic of unethical of selling that many tire places do, I have a one strike policy so I would tell anyone to avoid this place. I ll try Costco next time. They could ve easily disclosed to me that there was an issue say that the tires were out of stock but no. Work is good but cannot recommend!

  David Au
6 months ago
This review is not of this location but Discount Tire's price match policies in general. I was able to get a tire discounted via an eBay seller's offer. I sent the screenshot to DTire. I needed two tires. The eBay offer was for one tire. DT said one tire would be price matched but the other would be full price, which was twice the cost.Moral of the story: Buy your tires from eBay and have them installed at an independent tire shop for $15.

  Tramaine Thomas
7 months ago
Let me just say I've purchased tires from DT some years ago. I've always returned for tire rotation, a service offered with a tire purchase. Lastly I really appreciate the free air tire service ! I travel a distance just for this service. You have know how many people you are helping when it comes to this service alone! Thank you !

  Highlyflavored Treats
8 months ago
Today I went to discount tire to get my tires rotated. This is a free service. I buy tires there all the time and normally only get my tires serviced there. Took about 20 min. before they were able to call me up to the desk to see what service I needed. They told me that it would take about 45 min. Came back and found that the people behind me were being service and my car was still sitting. This was at approximately 38 min in. So I fussed about it. They said that the others had appointments. The Mgr came over to apologize. However while explaining, he asked why am I giving him this look. My husband said, she's just trying to hear you out. I told him it's because, I know everyone behind me did not have an appointment. And it's known that if you don't sit with the car that you get put on the back burner. He seemed to not like that and walked off. I truly didn't appreciate that nor him. And if he can't take rightfully disgruntled customers, then he should not be in management. Period! Instead, it would have been nice for him to just offer the apology, hear me & not take it personal, then give the status.

  S. Sharpe
a year ago
Jace and Fitz were awesome and the crew did great work! I most say the hospitality was on point. Thanks again I will be bk

  Dr. Bernetha Mouzon
7 months ago
I have gone there several times bc my tire had a slow leak and they put air in and reminded me they repair tires at nocharge. I finally took my car in and they fixed the tire at no charge and balanced it.The best thing is when you walk in the door you are acknowledged. Went in at , 9am and my car was done at 10am as promised. I suggest making an appointment.Excellent customer service.

  Erica Daniell
5 months ago
Today I just went to get my tires filled with air. But I am most always buy my tires there and they have really good deals and are reliable.

  Marie W.
7 months ago
This specific location has untrained workers. My husband went to have my tired patched up and as we were driving the next day I noticed a noise that I never heard before . The more we drove it the noise got worse so I was forced to not drive it. Come to find out , they did NOT fasten the bolts to the tire they patched. Not 1 single bolt was tightened. I can t imagine how this could ve caused us to wreck and possibly lose our lives all due to the negligence of this shop. This specific location at least.

  Stephen Clark
8 months ago
Made an appointment for a rotation. Man there seemed more interested in selling me new lug nuts than anything else. After the rotation (which I waited almost 2 hours for) they didn t fill up the air in the tires- I noticed this right away and went back. I asked him about it and he said they did and the computers needed to reset but when I got home and checked with a gauge it confirmed they hadn t.

  Stefanie Davis
11 months ago
What an amazing staff! I was a few minutes behind and when I got there, Ryne was waiting to assist me. He was informative and attentive to my concerns. The gentlemen at the desk were also greeting which reduced any apprehension I had. I will be returning to this location!!

  Patrick Hedger
a month ago
Great experience, price matched tires! Felix is great!

  chelsea Gammage
a year ago
Best customer service ever !!!!! I came in 10 minutes before close.. I was greeted with smiles & professionalism! I was able to get both of my tires repaired and they even Check my car for other issues. Without making me feel obligated to get it repaired by them or on that same day.

  Marky Markz
2 years ago
Loved my experience here. Joe was really helpful and cool. I bought these wheels and tires elsewhere and this discount tire location installed them

  Amit
3 years ago
Lee is the greatest honestly, always treats me respectfully and gets me serviced promptly despite being a younger guy. Employees at this location are really well mannered and chill.