Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
David Hardy
a month ago
Super quality work/craftsmanship. Done a week ahead of initially projected time. Communication with detailed updates exceptional. Cooperation with insurance company through Caliber was great. Very friendly and customer focused. Should circumstances make such necessary, I would use again without question.
Keith Dailey
8 months ago
These days, you kind of expect for any repair work to take a while to happen. These guys got me in and out WAY sooner than I believed it was going to happen listening to other people that I know having repair work done and their horror stories about the process. Them also having to continuously call the repair facility to get updates was also an apprehension of mine - but neither one of those things happened to me with caliber collision. I was constantly either texted or called about the status of my vehicle and it was completed WELL before I was actually expecting it. I would DEFINITELY use them in the future. My vehicle was factory room fresh after the repairs, you could not tell that anything had happened and I really appreciate their craftsmanship and professionalism
Jimmy Mathews
2 weeks ago
Caliber Collision did a bang up job on my repair! They kept me informed throughout the entire repair process with texts and phone calls. My vehicle was ready over a week ahead of schedule.
Sol
2 months ago
I came around last November and didn t get my car until March.I understand they can t do anything about the issues with highly requested items. In my case it was a fender problem with the 2017 accord.I had a rental for about 2 months and after I had to pay about 300 a week or so They gave the vehicle back to me and everything liked okay but the damage wasn t really repaired. It was molded. After pressing them time and time again I gave up, then when it was March I decided to have family help me talk to them and see the car.Got the car 2 weeks later and there were issues that they claimed was not their fault.The passenger windshield was very slow to raise and put down compared to all my other windows.When I had to take the bumper apart to install a new aftermarket grille for my car, they had some screws missing and accidentally drilled a screw too deep and damaged it slightly, so I had everything in except one screw was a little off.They also did a poor job putting the bumper back on (they might ve thought I was some kid who doesn t check these kind of things or does any ins of service to my car).I would not take my car here if you have anxiety of something happening to it. The miles started when I turned the vehicle in versus when I brought it back was also different by about 1000 miles and I have photo evidence.You guys don t have to believe me but this is not a place that genuinely cares about other people and their belongings.
M Coye
a month ago
Great customer service, everyone was so kind. The repairs on my truck are beautiful. I am very pleased with Joseph my advisor.
C Procter
2 months ago
Absolutely loved doing business with caliber. They kept me abreast along the way with regular updates. My car looks great. The staff is friendly and customer service is amazing
Austin M
6 months ago
Loved working with Miranda at the front desk. They did an excellent job at getting my car completed in a timely matter and always kept me updated on the progress. Happy to recommend this group to any friend who needs work done on their car!Services: Painting, Body & TrimServices: Painting, Body & Trim
Shirley Tamplin
3 weeks ago
Caliber collision is second to none for repair work & customer satisfaction when car needs repair thru insurance company. Job well done. Tnx Mr Joseph
Jason Allwine
6 months ago
First off, my car was dropped off End of July and I didn't get it back until October.Secondly, when I got it back they had somehow broken the microphone to my car's Bluetooth. I am a very easygoing person and would totally understand if they accepted some responsibility and fixed it, but they decline to help at all as it wasn't "Accident Related" and they "Didn't Touch It." However, it worked perfectly fine before dropping it off at the shop- and now it doesn't. Not only did they deny any responsibility or help- I have had my car back for two weeks now and I still haven't heard from them. I have called multiple times to no avail and even being told "Tracy will call you back." Tracy has never called.Thirdly, I got my car back originally in September but it was given to me in unsafe condition- They didn't fix the bent axle, so I couldn't drive without it shaking. Where Caliber Collision did well was that they did come pick my car back up and not make me drive it back to the shop- I do appreciate that.With all that being said- unhelpful staff, poor communication, mishandling of repairs, and refusal to help issues that arose in their care make Caliber Collision in Lawrenceville worthy of my 1st 1 Star Review ever given out.DO NOT TAKE YOUR CAR HERE! SERIOUSLY!
Tarsheika West
3 months ago
I had Joseph to assist me with my car and he was absolutely fantastic in his availability and knowledgeable for the questions that I asked. Caliber Collision in Lawrenceville were swift with my repairs as well and definitely worked with me if I had any issues.
Charlene Smith
4 months ago
Phil, Miranda and the crew were so helpful and knowledgeable. They made the experience a very pleasant one. I would definitely recommend this location to anyone needing collision repairs.
Aubrey Neff
8 months ago
From the moment I dropped it off, to the moment I picked it up, they communicated every step of the repair on my truck. The repair looks great, and I am confident that it will last. The repair was completed quickly and on time. Everyone was very friendly and helpful. I hope I never need them again, but if I do, this is the only body shop I trust
Linda Tutt
6 months ago
Work looks fine and service with rental car exceptional. Only drawback was repairs took much longer than I originally was advised. I would go with Caliber again but use the Suwanee shop rather than the Lawrenceville one.
Son Dang
6 months ago
Tracy is the best. She helped us handle everything with supplies and insurances. We got our car as brand new. Thank you , Tracy. And thank Caliber.
Reinaldo Gonzalez
a month ago
Great please where to take your car the process is easy and the people who takes care of you the are really pending about your process. Thanks so much.
Tricia Rohde
a month ago
Amazing shop and even better staff. 100% the best experience I've had with a body shop.
Michelle Sanford
3 months ago
My vehicle looked brand new after being repaired. The customer service was extremely excellent!
Laura Friedman
6 months ago
I had the misfortune to have my car hit while I was at work. The staff was super helpful and informative. They were so nice, I am excited to rave about the work.
Mark Walker
8 months ago
The ideal professionals! They saved my car and I'm rolling with pride, again! They coordinated well with USAA; got me a rental; and got the job done right in a week's time!! Mr. Marcoi (sorry for the misspell), and staff were very good keeping me abreast of the entire process! Great job!!!
Mr. Stokes
11 months ago
Excellent customer service and communication during the entire process until my car was ready for pick-up. They communicated with USAA independently and even have an arrangement with Enterprise so I can leave the rental car there and drive my car straight home. You couldn't even tell where the damage was at. Looked practically brand new when they finished and my car is an 06'. Very impressed.Service: Painting
C.Hunter
a week ago
Excellent customer serviceVery happy with the repair
Joyceline Mccain
3 weeks ago
Overall l was pleased with the work that was done. They are all very polite and professional
Minoo Sayani
a year ago
The customer service at this location was wonderful! From the moment I walked it to drop my car off to when I went to pick it up- they made sure to make my experience phenomenal. The weekly updates were also so appreciated. If I need any work done on my car again, I will definitely go back to them!Service: Body & TrimService: Body & Trim
Sara Spigot
a year ago
The staff here is super. I was able to call and speak to a real person directly. She got me set for repairs around my schedule. The shop was unable to locate new parts for my car, but they put the work into repairs for the existing parts. My car has been discontinued and finding anyone to work on it is difficult. Between the great customer service and quality repair work, I would recommend this shop with confidence.Services: Painting, Body & Trim
Amanda Howard
11 months ago
I had a great experience with Calliber Collision in Lawrenceville. I brought my Equinox in on a Friday for repair estimate and was able to drop it off the following Monday to begin repairs. Phil kept me informed of any updates every few days and the repairs were completed way ahead of the initial estimated completion date. I was very happy and will definitely bring my vehicle there if I ever need repairs in the future.Service: Body & Trim
Susan LAURENT
8 months ago
I had such a great experience here. They fixed my vehicle very quickly unlike another place I've been to. Micor's customer service is outstanding and they were always touching base to update me during the process. I highly recommend and give my boy Micor a raise or bonus! Lol
Luis Velasquez
6 months ago
I was expecting better customer service from this place, we ll have our car fixed here because we have to but otherwise I wouldn t recommend it.Si te gusta que te traten mal este el lugar correcto.
Nicole Leak
9 months ago
Great customer service! Royce and Miranda are great! Quality work, no complaints! I received my vehicle sooner than expected as well!Service: Body & TrimService: Body & Trim
Ann Schuchmann
11 months ago
After a driver damaged my car, I brought my vehicle here to have repaired. The crew at this location is amazing! My car was fixed quickly and the repaired area looks great! I highly recommend this location of Caliber Collision.Services: Painting, Body & TrimServices: Painting, Body & Trim
Venus Reed
a year ago
I was in an accident and the Caliber Collision team were amazing! From start to finish, I knew everything that was going on with my vehicle from follow up phone calls, automated texts and emails. Great service and Great staff! I would use them anytime! Highly recommend.