AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ian Martin
a month ago
AutoZone floored me with its customer care, particularly because of an employee named Erick. On a day I needed a new car battery and trekked to AutoZone on foot, Erick was the beacon of support I didn't know I needed. His approach to service wasn't just professional; it was personal.After selecting the best battery for my car, I faced the daunting task of carrying it home. Realizing my situation, Erick didn t just sympathize he gave me a lift. This act of kindness transformed my day and my view of customer service.AutoZone, with team members like Erick, not only talks about top-tier service; they deliver it literally in my case. Huge thanks to Erick for going out of his way and ensuring I'm a customer for life. AutoZone isn t just a store for car parts; it's a place where the staff genuinely cares for you.

  Carlosrocks 36
2 weeks ago
Today on 3-29-24 I went in to get some parts I had no idea what I was doing but there was this one employee who made my experience amazing! Her name was Yennifer not only did she have great customer service but she was very friendly and helpful she has amazing energy and made my experience GREAT! she also speaks Spanish which is a PLUS! Yennifer is the best will forsure be coming back!!

  Adan Huerta
2 months ago
I recently had the pleasure of being served by Noelia at autozone, and I must say, the experience was exceptional!Noelia was incredibly friendly, courteous, and efficient throughout my entire transaction. From greeting me with a warm smile to efficiently processing my purchase, she made the entire checkout process a breeze.Not only was Noelia proficient in using the register software, but she also demonstrated excellent product knowledge, answering all my questions with ease and making helpful recommendations.What truly stood out to me was her attention to detail and dedication to ensuring my satisfaction as a customer. She double-checked my items to ensure accuracy, and she friendly demeanor made the entire experience enjoyable. Overall, I couldn't have asked for better service. Noelia is a true asset , and herexceptional customer service ras earned my loyalty as a customer. IlI definitely be returning to autozone for all my future shopping needs, thanks to Noelia s outstanding service!

  Jordy Amaya
2 weeks ago
A worker named Yennifer helped me out to look for a part for my car she was very nice and sweet the whole conversation we had and I got what I was looking for pretty quickly!

  Joshua Rojas
2 months ago
Noelia the cashier attendant gave me a great cool service, so nice when I was with my friend Francis bolay!

  Kristian
a month ago
The girl working the commercial department Maria was really helpful in getting all the parts I needed.

  Lipi Murad
8 months ago
This AutoZone location is amazing! Their staff is incredibly helpful, and the store is always well stocked. I want to give a special shout out to Spencer for providing outstanding customer service. She went above and beyond to help me with my car problems, and I really appreciate her knowledge and friendliness. Whether I need advice or parts, Spencer is my go-to! I trust AutoZone and its amazing team with all my automotive needs. Highly recommended!

  Francis Bolay
2 months ago
Noelia was very nice and welcoming I m going to come to this auto zone more often very nice place.

  Sam McCullough IV
3 months ago
I guess you have ask for assistance I literally walked around the store and didn't get any everyone was in the back only came out when I left out didn't find what I was looking for either

  nai ryyen
a year ago
Yenifer was so kind and professional! She helped me change my headlights, and was very informative, along with very pleasant to speak with. A great example of what an employee here should look like!

  Jalana Bowles
3 months ago
Some days the service is great.... other days it's bad.

  A J
a year ago
I came to the Autozone 2440 Lawrenceville HWY in Lawrenceville, GA. I was having difficulty finding a specific tool to do work on my vehicle. An employee by the name of Amat T. came to my rescue. He was extremely dedicated to making sure I was well taken care of. He was polite and attentive. This was by far the best experience & customer service I ve ever received from any Autozone I ve ever done business with. THANK YOU!!!!!

  Ashley Dorris
11 months ago
Amar was such a big help!! He went above and beyond with helping me get my new battery for my truck. I couldn t have asked for a better associate to assist me!!

  phil boyer
2 years ago
Came in for locking gas caps with rising gas prices never had a wait time so short or had so much help. I was in and out in 15 minutes and got some phenomenal help. Even some pointers on how to properly install it so I wouldn't have to come back thinking it didn't work.

  Nathan Demas
a year ago
Great service!! Had trouble with my windshield wiper but the staff was excellent and fast! I was assisted by Yenifer and she made sure I got everything I needed.

  Lucy Ku
2 years ago
I went to go get my battery changed today and had an incredible experience! I think his name was Mr. Ortega, but he went above and beyond for me while trying to get me in and out. My battery wouldn t come out and he was so patient with my situation. He made sure to tell me everything he was doing and made sure I was able to leave the parking lot safely after he installed my battery! I will be coming back here!

  Scott Latiff
7 months ago
I would like to complement Erick Lott at the Lawrenceville location for his professionalism and outstanding customer service... thanks for going above and beyond ...

  Jaqueline Bucio
11 months ago
amazing customer service and very well organized ! Yenifer is very kind and professional and makes sure i leave the store with everything i need !

  John Doe
a year ago
Thank you to Javier Flores for helping me get the parts I needed in a mannerly time and going the extra step to provide superb customer service . He went the extra step to make sure all my needs were met. Thank you for a great experience!

  Carol Rutherford
a year ago
I walked in to have someone check my car to see what the fix finder report would say and I was greeted immediately by Javier and he walked me out and got the print out in less than 5 minutes...oh my gosh! Sweet and courteous service...loved it!!! Great asset to Auto Zone!!!

  Albanif Al
11 months ago
No one helps like Ammar. He has helped me every time I've been there. Thank you sir, you're the best.

  Consumer 3
3 years ago
I recently experienced stellar service at the AutoZone on the corner of Huff Drive and Lawrenceville Hwy. I needed the bulb of one of my headlights replaced. I called first and spoke with Carlos, who demonstrated exemplary telephone etiquette, offered to check my battery to ensure there wasn't a short and install the bulb if need be. Upon my arrival I was greeted with an inviting "welcome to AutoZone" and a smile. I had trouble locating the correct bulb for my vehicle in the aisles so it was all hands on deck. The manager on duty kindly jumped in on the search. Once found, as promised, Carlos quickly installed the bulb and put me at ease with friendly conversation. I can tell he cares about customer satisfaction. They treated me like family and the price was right too! This is, by far, my favorite auto parts store to patronize. Treat yourself to great service at this location!

  Marius Tudor Atlanta, Georgia USA
a year ago
IMy Baby E150 has been by ,with me , faithfully committed to a great and successful relationship.Decided to go out shopping , treward her with new Shoes and Castrol cocktails .tAuto Zone has always been a good choice, No exceptions this time around. Exceptional communication and and informative solutions.from Amar, . Clean cut, service oriented with quick selections promoted,,Auto Zone is about selling tools and parts, People are about connecting and enhancing the experience and learning a little bit more each day: Weather ,that's technical, personal socially or a different culture or new word...l the energy iof connecting is life .Amar Te ekkurler( Thank you-- iin Turkish )Mr M

  Genevieve Munoz
11 months ago
Amazing experience at my local autozone, yennifer was the sweetest helping me out with questions I had as a first time car buyer. Amazing customer service overall !

  Sharon Skellie
7 months ago
Very helpful and got what I needed off the store shelf.

  Noel Espinosa
4 years ago
Me and my dad have been coming here for years and normally had a decent experience. However in the past year or so the service her has gone quickly downhill. It seems that they have been hiring/transferring lazy, unmotivated employees. If you want to do a warranty be careful because they may or may not come up with a way not to honor it. There has also been times where i have been straight up ignored by the staff there. Which is why If i do need a part from here I always try to go to a different store because i was tired of having the hassle of not knowing if i was going to have a pleasant or unpleasant experience.

  Ciro Santacruz
4 years ago
. I have been a long time customer and it doesn't seem like customer service is where it needs to be, I went in for a brake hose and one of the cashiers left as there still customers waiting in line to check out. I decided to shop somewhere else but when I went outside I saw that same employee talking about cars and joking & giggling instead of helping the customers inside. He wasn't providing any service or instructions for the customer, he was just socializing . In the end something that was supposed to take a few minutes took 30 minutes as I had to buy my part somewhere else. There was another occurrence when I asked one of the managers if they sell windshield adhesive, he quickly said NO as if he didn't want to help me so I looked again in the adhesives section and found it .We pay for convenience and service at this store but I just don't feel that this store delivers.

  Jennifer Rios
a year ago
When I came here I didn t know exactly where to find what I was looking for but Javier helped me get what I needed. (It was in the back) he was very nice and understanding and didn t make me feel dumb like some other men like to do.

  Darryl Foreman
3 years ago
No help ... I asked for specific help and the associate just pointed to the aisle. At first, I gave them the benefit of doubt, and considered covid-19 for the lack of customer service. But, went back to give a them a second chance. Wouldn't you know it ... the same service. I guess, if you're not looking for something major or pricey, you don't receive the same service. Because, others seemed to be attended to.

  Ezshopebay
a year ago
Mohammed helped me a lot he's awesome kid he needs a very good raise thank you Mohammed for helping me out and thank you autoZone for hiring such great employees