Jim Tidwell Ford Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mike Hall
3 months ago
Bought my F150 here and have always used their service department. Two months ago I had them check a couple issues while there for other work. One they said resolved itself, the other they could not track down. The smell persisted along with the other issue. An oil change shop recently told me I had a leak. I called to get the F150 back in, was told they could not fit it in for 11 days, just for the diagnostic. Left a number of messages for the service manager that never got returned. I called Jim Ellis Ford. They saw me within 2 days and fixed both problems that Tidwell could not find. Got it back a full week before Tidwell would even look at it. Buying a new truck this fall, not going to be buying at Tidwell. Driving an extra 18 miles to buy from a dealer that deserves my business.

  Jennifer Getter
2 months ago
Good Afternoon, Josh and Billy,Seems you both forgot how to use a phone also, so maybe this review will get your attention.I am writing you since you, Josh failed to call me on Friday, 2/9/24 and Billy, you failed to call me on 2/5/24. I called you (Josh) today on your direct line at Ford and your personal number you wrote on the back of your card. I got the voicemails for both, and I left you a message on both with my name and phone number.Can you please give us an update as you were supposed to submit the paperwork on Thursday, 2/8/24 for the financial assistance to help with our transmission repair bill and then put the credit towards what we already paid getting the TCM fixed towards it also. You told us it would take 48 hours. We understand if you didn't hear anything yet on Friday but you told us you were working on Saturday so I figured maybe you would call then but no you didn't. It is now Monday afternoon and I still have yet to hear from you. WHAT THE HELL IS GOING ON???You people are making probably the nicest, most understanding person on this planet completely and totally enraged. I barely ever lose my cool, but I am so fed up with the lack of customer service we have experienced. I can see why this Ford only has a 3.1-star rating and everyone is saying the same thing. You people put on a good show when you want a sale but all that goes out the window when something goes wrong with that car. ALL I'M ASKING FOR IS COMMUNICATION AND TO LET ME KNOW WHAT IS GOING ON!!!! You also told us "A man's handshake is his word", well I'm guess your word mean absolutely nothing as you shook both mine and my husband's hand on Thursday and told us you were going to call between 6-8 on Friday evening and you never did.Please feel free to call me and let me know what the status of the paperwork is. I would like to have my car back sometime this year as you all have had it since December 26th, 2023. IF I DO NOT HEAR BACK FROM YOU, I WILL BE AT FORD TOMORROW AFTERNOON TO TALK TO YOU IN PERSON AGAIN!Sincerely,Jennifer GetterYou have my number!

  Hongxia Lei
4 months ago
I had a very great experience at this location. The staff were courteous, fast and responsive. They gave you estimate and explained the process clearly and kept their words. The service Dept Manager, I believe his name is Bill Sharp is the best I ever run into. When I called, the connection was dropped and he called back right away. He has a great clam demeanor and very professional. I like the way he keeps this shop running

  Chris Seeber
2 months ago
This place has to be the worst place for service. Do not take your car there! Made an appointment for Friday the 19th and I dropped off my truck on Thursday for oil change and have them fix the brakes on my new truck with only 12,000 miles on it. The brakes make a loud noise when driving slow. When I dropped it off the service writer moved the truck 10 feet and heard the noise and said thats not good. They called me Monday to tell me the mechanic could not find anything wrong and never heard noise. I go up there to get the service writer to ride with me and I got in the truck to drive it around and the noise started instantly. The mechanic was walking by and the service writer asked mechanic to listen and he said he was not going to look at it. Here it is Tuesday and still no word and nobody will return calls. Buyer Beware!!!

  Jon Wilhoit
4 months ago
Tried to give JTF a chance to earn my services biz. Service rep was nice, but WAY over priced and tried to get me to buy the standard wrip-offs like a new air filter and cabin filter. Had a better option for the service so they charged me $194 for the diagnostic! $75? Reasonable. $100 OK. $194? Will never go back there except for recall work.

  Jacqueline Morris
5 months ago
Terrible!! Terrible!! Terrible!! I should have read the reviews first! Sandy is totally unprofessional, mean spirited! We brought our F250 in for a diagnostic test and it took over 5 days for the results! 5 days and they didn't even test the transmission! They were suppose to also reset the door alarm and they didn't even do that properly! I have been calling the service manger for days! He has not returned my call!!!!!!!!! We paid for that service and it wasn't provided and he won't even call back! Finally spoke to Josh today and he resolved our issues in 3 minutes! Thank you Josh Bass!!!!!!!!!!

  Michael Krantz
3 months ago
They will NOT return my calls. I had to return my truck to the service department after a recall they performed caused a power train failure. It has been over a week and every time I call my service adviser it goes to voicemail and she won t call me back. All I want is an updated ETA. Absolutely terrible customer service.

  Angelia Balentine
2 years ago
Update: The Service Director called me up to address my concerns directly. He apologized that I wasn't happy and tried to make it right. I appreciate him making me feel like my voice and my concerns had been heard.I would not recommend them for service. We have taken our car there several times in the last 2 years for what seems like the same problem. If you pay $1200-$1600 to get an issue "fixed" and you have to go back for the same thing every 6 months, is it really fixed? We took our Ford Focus in for transmission service, paid $1279 to pick it up, leave the shop and the "check engine" light comes on less than 2 miles down the road. "Oh, that's a separate issue" they say. Really? I'm sorry, but I will NOT be back. You've lost my trust and my respect. The only good thing I can say about them was that Candace, in the service department, is very nice and courteous.

  Allison Hunter
7 months ago
Let me preface- I have been going to get service on my vehicle here ever since I ve started driving (8+ years). ONLY HERE. Nothing special, but usually is okay. Not today! I came in at 9:25AM, and was there for over 2 and a half hours. At 11:50 I inquired the status on my car and was told that they have not started on my car.I wish someone would have told me up front that it was going to be a long wait, or let me know an hour in it was going to take awhile. 2 and a half hours and NOTHING.Again- I ve been going here for over 8 years, and I will not be back.Don t come here if you don t want to waste your whole day!

  Robert Pavelka
9 months ago
On two separate occasions, I ve had my F250 in for service. Both times, it s taken 5+ days to just get a diagnostic report. They do not return my calls as they promise; they do not have an action plan or knowledge of part availability. During the 5 days I ve been waiting for them to tell me what is wrong with my truck, I am paying for a rental car despite me having made an appointment two weeks in advance. The customer service here is absolutely terrible. Do yourself a favor, save your time and money and visit a local repair shop.

  Joseph Wharton
a year ago
If you're thinking about coming to Jim Tidwell for anything, don't. It took three phone calls over three consecutive days to get my vehicle "checked in" after it broke down and I had it towed there. After calling again (day 4!) to check on the status of my repairs, I was informed that they lost it! They lost my vehicle on their own lot! No record of it being checked in for service! The sheer level of incompetence on display there is dumbfounding. Sandy was the ONLY professional, competent person I spoke to the entire time. Give her a raise, because only she was able to find my vehicle and set everything straight. I would not do business with Jim Tidwell again and I'd advise any potential customers to STAY AWAY!

  Gil Scorsim
8 months ago
ford has absolutely bad customer service with its customers. I bought a brand new van and my tires burst in the first two months. I had insurance so they gave me another one but it took them 4 weeks to finish the process, I was running with a spare tire, so another tire I got punctured as well. I had to go to another place and buy a new tire. when I went back to Ford to fix the tire on the van, they changed it but they didn't put the spare tire back in place and possibly anyone with a little bit of intelligence knows that the spare tire should go back to the place under the van and not thrown inside

  Danyell Morgan
a year ago
I should have read the reviews before using this service center. I have an electric car and there is a recall related to the module that pushes software updates to my car as well as another recall issue that I dropped off on a Monday to have fixed. I was told that it will take 72 hours to fix both. On Thursday, I inquired about the status to which I was told they are working on it and they will try to get it done by Friday. Friday comes around and it s still not fixed. They tell me they can have it fixed and ready the following Monday to which I say no, I ll just come pick up my vehicle and schedule for another time. I happened to ask if anything was fixed to which I was told nothing had been fixed at all. Absolutely nothing in the 4 days that they had my car had been fixed. The women I was working with kept saying 1 of the recalls takes at least 8-18 hours to fix but was having issues. Then she said that all together both would have taken 3-4 days to complete. If you were having problems with one recall, why not complete the second recall to at least have done something. Instead my car just sat there and they expected me to let them keep it for another 3 days.

  Benjamin Moss
2 years ago
Around a month ago I called around to 5-7 dealerships to get pricing on a rear seal repair. After many calls and messages, Jim Tidwell offered to replace for $750. The part is cheap but the labor required is extensive so I was happily surprised. We I asked when I could get on their schedule, it was not until the first week of November. The price made more sense to me then so I scheduled the repair. My truck was dropped off the night before the scheduled repair to make sure they had the truck early and respect their schedule. They never called on Monday, so I called in the afternoon on Monday. They then proceeded to tell me that they wouldn t even look at the truck until Tuesday or Wednesday at the earliest , with the tone of voice and attitude of someone that is offended that your asked. They finally call back on Wednesday and leave a message for me to call them back. I call back once I was out of a meeting and they don t answer, I leave a message and don t get a call back. I then call again and learn that the rear main seal repair will be $2,300 (it went from the lowest to highest price) and they recommend an $830 fix to ensure that rear seal is actually leaking.I understand things change when you inspect the vehicle, and I understand I may have received an incorrect quote the first time around. Those things impact rating, but that is not why it received a one-star.To make an appointment a month out, then hold the truck for two additional days, and give us attitude when enquirer is unacceptable. I feel like the low price up front, the scheduling nightmare, and then the high price at the end is a game that is being played and is manipulative.

  Jan Ellis
a year ago
My mechanics would not touch my car when it quit running because it is a hybrid and said I'd have to take it to a dealership. Dealerships are right up there with lawyers in my book and I don't trust either one! So I had it towed to Jim Tidwell Ford.I called to schedule an appointment and told the lady all of the particulars including the year of my car. She told me a day and time and I arranged a tow and had it there early. A service rep called me to say they had the vehicle, inquired if I had an appointment (?) and asked me everything that I had already told the first representative and then told me they don't work on cars that are as old as mine! I'm thinking that's nice, since I already had it towed there. I said give it a whirl and at least tell me what's wrong with ol' Bessie.She said she would call me the following Monday which she did. It was something that they could fix (whew!) so I said have at it.The car was ready when they said it would be and it didn't break the bank so I was thankful for that.I'm happy with the repair, they just need some congruency with their initial call center. Would go here again for service.Service: Auto engine diagnostic

  Jmac James
a year ago
(If the manager of this review sees this, please give Mr. Michael Guittar a raise. He s earned it!)I own a 2005 Ford Mustang V6. Needless to say, it s been through a lot. I brought it to the Jim Tidwell Service Center with a broken pair of windshield wipers and a completely trashed A/C system. I ve heard rumors of dealerships being untrustworthy or dishonest, so I decided to avoid the A/C system and just have the wipers fixed. Thankfully, the service was fantastic and the wipers repair went extremely well.That s not all though. The A/C system on my car had been broken for over 2 years and Georgia heat in a black car with no A/C is no fun. Michael Guittar, the service staff member who worked with me, told me that general inspections are free. I decided to have the A/C looked at, and to my surprise, the quote for the repair wasn t as bad as I thought it would be. (I needed to have my compressor replaced.) I had them fix the A/C along with the wipers and the quote was manageable.Once I had the car back and everything was paid for I wanted to give everything a test before driving off the lot. Unfortunately, the A/C was blowing hot. I went back inside the service center to explain and they happily took the car back in to have it looked at. More issues with the A/C we re found, and while I did have to pay a small amount more to have the remaining problems fixed, it was massively discounted thanks to the help of Mr. Guittar, who I highly recommend to anyone looking for excellent service. I had 3 additional issues fixed for the price of 1 and everything was working great.A week later, the A/C was blowing hot again. I gave Mr. Guittar a call and he told me to bring the car back so they could check it out. Three leaks were found in the A/C system and Mr. Guittar didn t charge me a thing for the leak repair. They had the leaks fixed in a day and, so far, everything is running perfectly! I even had enough time and car budget money left over to put in a new pair of headlights! (I installed those myself.)I will absolutely be coming back for the next issue that poor 17 year old car has. They did such a great job and the services of Mr. Guittar and the technicians of the service center have put me back on the road in a car that is both safer to drive and significantly more comfortable. I could not be happier with the help I received and the price I paid for it.Services: Auto A/C recharge, Vehicle Inspection, Auto A/C replacement, A/C installation & repair, Air conditioning, Wiper blade installation

  Stephen H
2 years ago
My ignition kept cutting off while driving, pretty dangerous. Waited 2 days for the electrical technician to diagnose it as needing a new steering column, $1600. I decided to try to fix myself. Went to disconnect the airbag fuse and saw another fuse protruding, barely even seated. It was the ignition fuse. I pushed it back in and did nothing else. Zero issues since.The electrical technician didn t even check the fuses, tried to charge $1600 in repairs. I wouldn t bring a lawn mower here.

  Jason Hart
6 months ago
Now they text and email you all this additional service that needs to be done. They didn't do that before. This is something that should be done in person by your tech advisor.

  Lindsay Martin
3 years ago
DO NOT USE THE SERVICE CENTER HERE! We wish we had read the reviews before we took our diesel truck here. Read this review and heed the warning. Jim Tidwell had our truck for THREE weeks for a water pump replacement and front brakes. We made the first available appointment on Saturday, 12/12 for a diagnostic for the water leak, to check alignment/popping noise on the left front side, and to check the brakes. Our service advisor Candace told us that no one would be able to look at our truck until Tuesday. We weren t sure why we were able to schedule a Saturday appointment when we wouldn t receive any service for two business days. At this point, we knew we would need a rental care which I had to ask about. She told us she would send us a service number for a discount on a rental car. She did not send this number and we weren t able to track her down to get it until Monday which led us to have major commuting issues Monday and my husband having to take a day off just to get a rental car Tuesday. Absolute fiasco.Results from the diagnostic weren t confirmed with us until Tuesday evening and we initiated work on Wednesday after a game of phone tag and looking for emails with estimates that weren t sent when we were told they would be. At this time (12/16), they told us it wouldn t be ready until after Christmas because they had to order the water pump. Fine, we said. We understood the holiday and that people would likely be on vacation.Fast forward to Saturday, 12/26, we expected to receive a call updating us about our car. No call. My husband finally called Monday, 12/28 in the afternoon and was told it wouldn t be ready until Thursday- New Years Eve. No one had even started on the vehicle. I called and asked foe a manager and was told twice he would call me back by the end of the business day. I called at 6:40PM because I had received no call (they close at 7) and finally spoke with Mike. He gave me a lot of excuses for why the car hasn t been started on and told me that at his previous dealership, it took 4-6 weeks to get a diesel fixed. WHAT? Who can be without a vehicle for 6 weeks? He did tell me that he would call me the next day. The next morning, he called an hour and a half later than he was supposed to and told me our mechanic was off that day and wouldn t be able to start until Wednesday (cue the eye roll). He promised he would touch base with me later Wednesday afternoon...he never did. He called Thursday morning and said they were doing everything in their power to get it done that day. I called at 1:30 to check (since it s New Year s Eve and I knew people would leave early) and was told they would check with the technician and call me right back. They didn t. I called at 3:00 and they told me it was done- but the brakes were not repaired. We were flabbergasted by this and confused but at this point, we didn t trust them to have our truck a second longer. We got the price over the phone (I even had the service advisor repeat it to me) and drove to pick it up.We arrive and are told the front brakes were indeed replaced and given a price that was $1000 more than we were on the phone (but to be fair, similar to our original quote). We asked for Mike and he was immediately defensive saying that he told me he would call me when it was done, clearly upset that I had already called twice and spoken to other people- because I was unable to reach his direct line. He insinuated that I was lying about the price I was given over the phone (e.g, no one would ve told you that. ). We were absolutely furious. He also acted like he was doing us a favor because he pushed us in front of a customer that just bought a truck from them in November. Clearly we weren t a priority because our truck was purchased at another dealership. He finally gave us a discount because we had already spent hundreds on a rental car, but truthfully there is no way we would EVER return here. It s 19 days later and we have our truck back. Go to another dealership that values your business, communicates well, and doesn t call you a liar.Services: General repairs & maintenance, Brakes

  Susan Cate
a year ago
Just picked up my Ford Fusion Hybrid from Jim Tidwell Ford this evening. I had an issue with their service dept a couple of months ago and they worked very hard to earn my business back. Very pleased with the results. Courteous employees. Thank you to everyone that helped!Service: Electrical repairService: Electrical repair

  Elizabeth Hammond
2 years ago
DO NOT TAKE YOUR VEHICLE HERE. The service department is upfront telling you that it can take up to 72 hours to diagnose your vehicle; I called at the 70 hour mark, not having heard a peep from anyone, only to find out my car had not been looked at and there did not seem to be any promise that it would be anytime soon. I just collected my vehicle and will be taking it elsewhere. It adds insult to injury that I have been paying for a rental car while my car sat on their lot.

  Darrion Woods
a year ago
I wont give them one star but In my heart I want to. They kept my vehicle for 4 weeks and weren t able to recreate the issue. Long story short within two days, guess what? They freaking issue appears. Just a mass waste. But I may give them one more chance, but it will be my last.

  Kirsten Palmer
3 years ago
The service department has had our 2017 Ford for 8 weeks and have yet to be able to fix the computer or electrical problem preventing the car from starting. They don t update us or return phone calls. We have involved Ford corporate and they are also having issues getting this resolved. We have used this service center for nearly 20 years for our Ford cars. I guess our loyalty for 20 years doesn t mean much to them.Service: Electrical

  Melinda Hayes
3 years ago
Today was my second time in to Jim Tidwell. I brought my car in for a battery issue and my service advisor, Ryan, checked my battery. He found that it wasn't working properly and that there was a good bit of corrosion on the battery (my car is barely 2 years old). The technician tried charging the battery and retesting it, but it failed. New battery was installed and corrosion cleaned. I came in as a "walk-in" and was in and out in about 1 1/2 hours. I've been very pleased with my service there and will continue to go back.

  C K
2 years ago
Unlike the avg/bad rewievs, we ve had a fine experience here recently. I ve scheduled a drop off appt online, got there an hour early. In and out was an hour and 25 mins for a periodic service for 2014 hybrid fusion. They gave attention and took care of additional requets i left on the form.Price is very much reasonable for me like all other authorised ford services nationwide.

  J Parr
3 years ago
Unethical business practices!! Highly suggest buying from a reputable dealer who conducts business in an ethical manner. I negotiated a sale and after GM saw the sales price they tried to tell me they could not wait for the check from my credit union at that price. They then agreed and then later called back to say the truck actually sold the night before. They claim the truck sold at 10:30pm when the dealership closes at 8pm. GM said the first call about not being able to hold the truck based on that price was a "mistake" by his Sales Manager. Bottom line, they did not want to sell the truck at the price negotiated by one of their Sales Managers. Please let everyone you know to stay away from Jim Tidwell Ford.

  Don Reece
2 years ago
Tidwell Ford Service is an excellent place to take your Ford vehicles. We have purchased 3 new Fords from them going back to 2008 and they have never been touched by any other service company.There have been lots of people come and go but the caring attitude and the expertise has always been there.

  John Murray
2 years ago
Had a 7:45 AM online appointment for a 45 minute oilchange , it took them 3 Hours to complete the oil change , also when I arrived at 7:45 AM they only had one service adviser working and checking people in , where was the service manager when all this was going on . 6 months ago I made an oil change appointment online and they called me on the morning of the appointment and told me they were overbooked and had to cancel my appointment , so I decided to give them a second chance today and you can see how that went , I will never use Jim Tidwell service center again , I will drive to Marietta and use Team Ford Autonation as I have for 20 years now .Service: Oil change

  Jacob Wyatt
4 years ago
Go somewhere else. Had to take it to them for several factory recalls. They kept it for 5 days without touching it and never called to let me know the status. I had to call back a few days later to check again and they told me it was done. When I arrived they couldn't find it and then told me it was still in pieces being worked on. I still don't have my car.

  DF0E
8 months ago
bring your car here if you want to not have a vechile for months on end and not get calls back from your service reps. Seriously never go to this service center.