Jonesboro Auto Salvage

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zhenbang Chen
a month ago
I am recently helping one of my buddy to fix his 2012 ford edge. We bought some plastic body parts, like bumper cover, radiator support and headlights. He charged us ahead of removing the parts. Well after we see the parts, all of them are broken ones. The owner said he welded all the broken places and they should work as new ones. Well those welded places all broke when we install them because they just cheating. just welded the surface and easy to drop off even before you install them.

  Elon Bomani
2 years ago
Jonesboro Auto Salvage Saved Me $490 bucks for parts I needed to fix my Nissan.Moreover, they gave me the entire section for only $75 bucks.They were very knowledgeable about what I needed, they found the part, and they are very Professional and courteous throughout the entire process.Moreover, this is the second time they came to the rescue for cheap parts for my foreign luxury cars.This is my go to spot for all parts I need for my car business.I highly recommend them because they save me time money energy and stress

  Kali Snyder
4 months ago
Heed every bad review here as a warning. They advertised having a part I needed on a website that searches the ENTIRE USA for parts. My partner and I called numerous times to double check that they had it, Dan even claimed to go look inside the vehicle and confirmed the part was there, before ultimately having to drive 140mi round trip to pay for it due to issues with their system. Only to get a call this morning, as we were headed to pick up the part, they searched their entire lot for it yesterday, and it seems it had been previously sold . So not only have we gone 280mi all together for a nonexistent part, I am also currently awaiting a refund of over $400. Someone lied somewhere, and again, this was a website that searches the entire USA, how had that not been updated before this morning as well? Dan was condescending, pushy and rude throughout the entirety of the process. 10/10 I would not recommend.

  Esau Vasquez
10 months ago
If I could give this place a ZERO star rating I would. I came from 2 hours away because I was told that they had a part I was looking for just to get here and be told that they didn t have it. What a JOKE. Would NOT recommend this place.

  Lovella Lynch
a month ago
They are always friendly , knowledgeable (the women too!)and best of all FAST!!!Thanks y'all I hope I don't have to see you soon but when stuff goes wrong, this my first stop!

  Joe'l Christian
6 months ago
Big guy that seats behind desk is extremely rude. I m a young female and literally needed assistance with getting parts. I bought an alternator from them and they said it had been tested and was good. Put the alternator in after returns from a week bday trip and car cut off after 2 miles. I was 3 days pass my warranty and they wouldn t even try to work with me. Tried to receive store credit for a cheaper part, that they priced for the same amount as alternator and rude big guy behind counter said , Have a nice day! The disrespect and attitude from a grown man was completely unnecessary.They discriminate and would definitely not recommend this place to anyone.

  Jessie Calmes
5 months ago
I had a great experience. They had the part I needed at a fraction of the price for a new one at the dealership.

  Mohammad Tani
3 months ago
Great customer service I recommend to other who need use parts for their cars

  IKR_ATL Custom Fan Gear
2 years ago
can a salvage yard be a friendly place to visit? Jonesboro Salvage is my local go-to for used parts Brian, Courtney, Dan, Rod and the crew have helped me rebuild my '02 Mustang from a lump of coal (left) to a diamond in the rough (3 pics on right) the convertible top, seats, straight back exhaust pipes and countless other parts I can't recall on all my familycars.From day one they have never once made me feel like the know-nothing-about-cars-girl I really am...

  JEFF MCNEESE
4 months ago
This is my first experience with him. All the contact on the phone was first right. When I got there the staff was first rate.

  Ameer Avery
10 months ago
I purchased a rear end for a 2007 Chevy suburban, I was sold a rear end for a 2002 Tahoe completely the wrong part I called them back and explain to them that the speed sensors was not the same. He told me that I told him that the truck was a 2002 so I had to pay my mechanic to uninstall the rear end so I could take it back when I got back to the savage yard they had another rear end which was already damage I refuse to take the damage rear end so they told me they had another one in the yard which took them 4 days to pull it was a nightmare I wanted my money back but they told me it would be a restocking fee for their mistake. They told me that they were professionals, and that it was my fault because I told them that it was a 2002 truck on a vehicle that I drive every day and that they were specialist do not depend on them to be your part specialist they will sell you what they have available in the yard

  Empress Kim
a year ago
I visited this place about a month ago I called needed a window for rear window on Mercury mountaineer they said they had one I said would be there next day when they opened. Arrived when they opened said it would be an hour or so to get window I said ok. Went to get breakfast returned about an hour lady said you right on time they had my window loaded in my vehicle quoted price from day b4 and was the same price I did have to return to get some screws and they gave them to me no problem. This salvage is top notch I appreciate their professionalism and customer service . I definitely will visit again when I'm in need of parts. I didn't get names but thanks so much for your help

  Meagan Parker
a year ago
Awesome, Loved it!! Family oriented, reasonable prices, and I got just what I needed reasonably quick. I will make sure I keep spreading the word and keep on referring everyone I know or anyone who might need there services. Blessed to finally be able to part and never have to go back to Pull-a-Part ever again.. Keep Up the Awesome Work.. Thanks again..

  Kenny Davis
10 months ago
Ive been going here since2004 and i have not ever left empty handed. If you need a part theres a 95% chance they will have it. And no tools necessary because they pull it for you and no worries about price because they competetive and more than likely cheaper than everyone else. My advice try them like i did and youll find yourself being a happy repeat customer. Hats off to this family owned business.

  The Important Nobody
2 years ago
Only good thing about this place: They might have your part.Everything else is terrible. They have you waiting forever while they re getting your parts with no updates. They just walk by, smoking their cigarettes, doing whatever they re doing. The customer service is absolutely terrible. And they re not even rude, it s just lazy and move with no sense of urgency.Over a 2 day period, I waited for 2 hours for a rim I called ahead about twice. They re excuse I d always that they have 1 picker. They have like 5 people out back and 4 people inside, looks like some training needs to happen.Update: their inventory was wrong so I ended up not getting my part.

  LaToya Prather
a year ago
I would give no star if I could. My mechanic bought a used transmission back in June for my mustang. I noticed a tapping noise once he repaired the car. He took the transmission back out the car and returned it to Jonesboro Auto Salvage. They informed him that the transmission was good and it could be the Fly Wheel. My mechanic put the transmission back in my car and told me everything was fine. I got my car back mid August and on September 23rd my car start acting up again. I had my car towed back to my mechanic and he told me on 10/10 that the transmission was bad and Jonesboro Salvage says it's nothing can do about it. I don't think that's fair to me as a customer. I paid over $1500 for the transmission and $1000 for labor. Jonesboro Salvage gives a 30 day warranty on transmissions. I just spoke with the manager and he said his technicians thoroughly checked the transmission. How????? I know the transmission is used and I'm taking a chance but I returned the transmission for the noise. The Technicians couldn't have thoroughly checked the transmission. I'm not sure what to do but I'm going to seek legal advise. This isn't right at all......

  Isaac Sheffield
8 months ago
Starter was no good they sold me. They didn't even do a test before they sold me the starter. That would have shown that the starter wasn't any good from the beginning.

  Charg�s d'Affaires
a year ago
We have 4 cars worked on at home over the last ten years and I have NEVER had a bad experience with the sales departmenr in person or on the phone even when I didn't know what I was talking about. Service pulled me the right part at a reasonable price or gave me the logical solution.When I don't need new I go to Jonesboro Auto Salvage first and every time

  Donya Dorsey
a year ago
Wish I could give 0 stars. Call Jonesboro Auto Salvage about a part. They said they had it. Drove 30 minutes to the location when I got there they said they had it. Waited an hour on them to get the part to find out they don't have it.

  CP30
2 years ago
I visited this place for a passenger side mirror for my pickup truck and luckily the part was in stock.The only issue I had was the wait time. I had to wait 30 minutes before I got the part.I would plan ahead and be prepared to wait 20+ minutes for your part while visiting.Other than that, everything worked out.

  Kayla Chastain
5 years ago
Called ahead to have the part pulled and ready when I got there with my small children and waited two hours, get there and I get " oh I thought he got" "-no I told you to get it" and had to wait another hour after they pulled the wrong part the day before, being the reason I called ahead in the first place.The ladies that worked there were nice but the guys....they all looked like they had better things to do. Including the office manager.But over all. I got what I needed, at a good price. Thank you guys.

  Brian Mason
5 months ago
Great customer service and great prices!

  Chris Currul
3 years ago
My customer purchased an engine for his Cherokee. We were told the engine came out of the same vehicle my customer owns. I was told once the engine was removed that they needed to swap some things over & they needed to do it in order to keep the warranty. No problem. We pick the engine up & it has the wrong flex plate/shim. After we return to get the correct plate we then return to the job & continue the install. Still not correct, Mike did come out & take care of the issue (awesome guy with a lot of knowledge) which we did appreciate them coming to fix their mistake. Overall I felt like we were lied to from the beginning purchase all the way to the end of the job. They would rather argue over a situation instead of of resolving the issue. I hate leaving a negative review, especially when it s in the auto repair field but you guys earned it! Hopefully they can improve in the future but for now I will not take my business to Jonesboro Auto Salvage.

  Bidemi Badejo
3 years ago
This place has a very poor customer service! They will keep you outside for almost 2hrs claiming they are getting your part pulled. They move very sloppy and the big dude in the front is a very rude person. Always has something smart to say. I won t be coming here anymore even if it s the last place to get parts from. They should do better with treating customers with utmost respect.

  Phil G
3 years ago
I should have listened to the other reviews. I went ahead and ordered a steering column for one of my Ford work trucks. Saod they would ship it out right away....but had to call day after day after day to get these people to ship it. Finally got it from UPS ground about a week later. It was just thrown into a oversized box with no protection and proper packing materials. And of course it came broken.Called them up and said I received it broken. They said send us pictures. They really didn't want to refund me for the part. They said ship the part back to us and we will refund you. Cost me $55 to ship UPS ground back to them. Which obviously I had to eat. They didn't offer to pay for shipping. I don't know what good a broken steering column will do them.Overall dealing with them was a pain in the neck. I would never recommend them. Big-time disappointment!

  Rucelle Tranquille
2 years ago
Honestly 0 star ! They sold us a motor and it has a hole in the block so we ask for a refund back and they refuse to give it to us instead they swap it with a different one but worse. It also has the same problem and many metal shavings in the oil pan. This junk yard shop is a whole finesse and not to mention they sold the first motor to someone else knowing that the product isn t working. Now that we came back the third time they took 20% off of the amount that we paid. I do not recommend this junk yard shop to anyone because they are junky and all they want is your money.Today is February 2nd and I wrote the first post 2 weeks ago. Mind you my mechanic returned the motor and he inform us that they are doubling the 20% lol this is ridiculous. These people are mad because they couldn t get the whole thing now they are trying to find a way to get more money from us. It seem that the shop isn t making enough for you to be this desperate and be greedy when the product was returned. Where are the generosity? Lol I attach the photo of the guy that were trying to finesse us.

  Joseph Warren
a year ago
I come here frequently to get used parts for minor repairs needed on my 2004 Ford Explorer. They always are very respectful, knowledgeable, and time efficient when getting my parts. And I can honestly say that they've never given me a used part that didn't work just as well as a brand new part would have worked.

  Nathan Hall
2 years ago
I called in and was told that they have the part and was quoted a price. I was told that they can't pull the part until I get there and that they close at 5:30. I drove over an hour, got ther at 10 minutes after 5 to be told that they can't pull the part until tomorrow and that I could call ahead to make sure that they have it...It's not worth the agrevation, buy from carpartz.com

  Brother Tremaine
2 years ago
I wouldn't even give them a star but Google only let's you write a post if you check at least one star. These people are a joke. They do deceitful business. They don't honor their warranties. They have nasty attitudes and talk to you any kind of way and then when talk back nasty to them they want to call the police. I will never do business with them ever again. Buyer beware because you get what you pay for and worser.

  Johnson Johnson
10 months ago
Went there for a part on my significant other behalf and the two men Dan and Brian were rude customer service wise they give off racist vibes and literally had me waiting on them 2-3 minutes I refuse to make anybody rich who really don't care for black people and I hope the public especially black people catch on to their madness