Accessibility
- Wheelchair accessible parking lot
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ferris Fick
6 months ago
Was sent this company from a AAA call. They did not call us to let us know they were on the way, or to confirm what battery we needed as that was noted on our AAA service request. Just showed up with no advance warning and just started helping himself to the inside of my wife's car before she could walk out of the house. Then proceeded to say he didn't have a battery for the vehicle, which I figured since he couldn't be bothered to call us ahead of time to confirm. Also apparently couldn't figure out how to pop the hood on a 2016 Ford escape, which is not difficult, nor an uncommon vehicle around here. I would never choose this business on my own, and will make sure AAA never sends them to us for a call again.Terrible customer service and absolutely ridiculous he just opened my wife's car on his own without even making contact with someone while on our private property.
Leo Martinez
7 months ago
We used Purcell s Auto Service when my son s vehicle had a blow out off of Jesup. The wait was brief and the service was very professional and pleasant. I want to say the driver was Travis, who gave great advice. Purcells Auto Service is worth keeping in my address book.
Mary
a year ago
allstate road assistance called purcells for a jump or tow yesterday. it was supposed to be 3 hours. when they didnt come i waited an extra hour and then called. the guy didnt know who i was. he asked me some questions that he should have known. then he said that he had been by my house and tried calling several times. i had been sitting outside with my phone. and there are no records of him calling. also the allstate app that you monitor never showed any progress. i called allstate. they called him and he would not answer their call. they had to find another towing company, but that is a whole other story. i would never use nor recommend them to anyone.
Ray Davis
5 years ago
My fiancee and our 3 year old and 3 month old boys were stuck on Tank Plant Rd after the ball joint and tie rod snapped in our truck. Mr. Purcell came by and asked if we were ok and we explained our issue. He already had a vehicle on the back of his roll back but said he would drop them off and come back with his snatch truck to at least get us off the road until we could get the funds to be towed home. He gave us a great rate on our tow. I rrealize he didn't have to come back but I'm grateful that he did. Thank you Mr. Purcell! Stay Blessed
Keith Brown
3 years ago
I have used Purcell's in the past as well as recently and they have done good work and had fair prices. They also get your vehicle fixed fairly quickly also. Nice people...
JoAnne Lewis
3 years ago
Mike came to our rescue when we were stuck at Poppell farms!! What an amazing young man. Thank you for all you did for my family. Again we are so sorry you had to leave your family on the 4th!! He went above and beyond...we were stuck an hour from home!!
Monique Bedard
5 years ago
I have AAA and purcell's is the only in network provider for AAA. Fast and friendly and on the ball. I love that they were able to respond quickly and help get me back on the road.
jimmy Teppenpaw
4 years ago
It's a family owned & operated facility ! Every one is treated with respect & understanding. Even if you're financially strapped ! There's always a way to get you home. I'll never go anywhere else. Ty & God Bless.
REGGIE OWENS
6 months ago
Mr. Ricky and his employees will take care you and your wheels!
James Thomas
2 years ago
Due to the high volume of service that day he was a few minutes late but I'm very satisfied with his service.
Dennis D
7 months ago
Broke down on 95 North. Knowledgeable driver.
Donald D. Trumpet
6 years ago
The worst they charged me almost 500 to destroy my alternator they stole a couple of my wires and spark plugs and distributor cap I had to spend at least 300 to fix what they did it was double the price estimate and triple the length of time he said,no one should ever go to them and I have no idea how or why they are still in business 3 months of waiting to get screwed
L Chan
4 years ago
Very nice people they go out of their way to help you, and they are very affordable.
Ann Wasdin
4 years ago
Having to be towed can be stressful, but he was very pleasant.
George Anderson
a year ago
My experience was great would recommend to anybody
Brooke Tyre
5 years ago
My car needed to be towed and Mr Purcell towed it to my home within a few hours, on a Saturday.
Eric Mathis (Yogi/Diablo)
a year ago
Professional and reliable. Price is good..
Shannon Roberts
5 years ago
Professional Service at a reasonable price
Bret Brooker
3 years ago
Above & beyond exceptional service!