AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kaye Richards
9 months ago
I d like to leave a review for Michelle at the Hiram auto zone #915. Michelle helped me with my garage door opener today. I needed a simple battery because it had died. Michelle was very polite, helpful, positive, professional, friendly and welcoming. You can tell that she s very genuine and sweet. I wanted to write a review because they just don t make people like Michelle anymore in retail. Thank you for great customer service and assistance this morning.

  Brigette McNealy
a week ago
This Auto Zone on Jimmy Lee Smith in Hiram is a true life saver! Love Ed H. Is an angel THANKS A LOT! Women and car maintenance is in need of honest people

  Hasan Lopez
4 days ago
A visit this location to use their code reader to check my engine light I asked an employee if I can use their code reader She told me they did not have one. I m not sure if she was being biased and didn t want me to use it one or if they just didn t have one but this was a huge inconvenience for me hopefully, they will have one in the future

  The Raging Hero
3 months ago
Autozone is such a friendly and extremely helpful store. They are friendly and willing to help you out with whatever car issues. Jason is also one of the best store managers I've ever met. He helped me with my truck and was super fast with what he did. If you go to this autozone, you will definitely be satisfied!!

  Jesus Suastegui
2 months ago
Went it today because I knew it was about time to get my battery swapped out and I met Jason who checked my battery, helped me decide which battery was best and then swapped my battery. Amazing customer service went above and beyond in every aspect.

  Bernard Mkorongo
a month ago
Let me start by saying that this has been my auto parts store since I moved in Hiram in 2014. So on Sunday the 3rd of march I called to check on Monroe shocks #65447 which the website shows auto zone stocks them. The gentleman on the phone acted like he could not hear me but I was on my way so I pulled into the parking lot, when I walked in they were standing around idle, the Caucasian gentleman that picked the phone was the one assisting me,he was acting irritated like I was bothering him, he made some rude comments about my call and my presence there. I ignored him because I needed the shock s desperately, I gave him the part numbers he showed the screen that they don t even have Monroe shocks which I quickly realized that he was trying to get rid of me so they can close the store. Bear in mind I am a stickler for service I was a General manager for many years for autozone competitor down the street but I chose to spend my money here, the least I could get was great service regardless of what time I showed up. His last comment was you got to get out cause we are closing . I left and got the 4 shocks from advance. Please retrain these young men service is the best part you can ever sell

  Jackson Crosling
2 months ago
Today my mom came back from auto-zone and told me all about a wonderful store manager named Jason Mc Calvin. He helped my mom with her broken fog lights out of the kindness in his heart. He truly is a blessing from god! amen.

  Katlyn Rawls
3 months ago
Everytime I come to this location Jason has such great customer service! He is so welcoming and nice! Thank you for bringing such a positive atmosphere into this location, your definitely an asset!

  Pamela Morris
2 months ago
My God! Mr Jason McCalvin was such a blessing to me! He was kind, knowledgeable and super helpful. He went above and beyond to help me. I thank God for him. He is the absolute BEST�!

  Jaime Maldonado
5 months ago
Very helpful getting me the parts for my Mini. Also the only store that had the parts I needed locally. Store was clean and the employees were pretty knowledgeable about where to find what I needed. I hope not to have to buy more parts anytime soon, but if I do then I will be back to this location

  shannon jennings
5 months ago
Very disappointed in service received today. I went in today with my husband to purchase an auto battery. I asked if I could use the restroom. A young male associate directed me to get the key from one of the other associates. I was denied access by a female employee. She stated, Sorry we don't have a public restroom." After I asked why the first associate told me something different the manager Jason proceeded to yell at us, stating "If you are buying something, we'll let you use it." Other employees interjected at this point, yelling and causing a scene all because they incorrectly assumed we were not paying customers. I fully believe this interaction was racially motivated.

  Jaz W
a month ago
Never have I ever been treated so horribly by staff at a retail business. Will never seen another hard earned dime of my money. Autozone is great, this location is terrible.

  Mimi Love
8 months ago
The salesperson who helped me today was Ed he is the best worker at the place... very friendly, he is knowledgeable and offers exceptional customer service. As a single woman, I often get taken advantage of or degrade, but today was very professional and courteous. Took time to switch my battery out in a timely manner and with a smile. He is a true part of having a successful company. Hats off to someone who enjoys working, which is hard to find these days

  Wil
2 months ago
had a maintenance required light on and I wanted to get it checked I'll spare you the details but from beginning to end it was the worst customer service experience I have ever had at a parts store. To the managerYou don't HAVE to work there

  Douglas Blackwell
3 months ago
Fast friendly staff and clean store. Only downside is it seems like they never have the part I am looking for. Now I will agree they can order the part and wait atleast 4 hours to get it.

  Boss Lady
5 months ago
Auto Zones legal needs to get on the return policy mumbo jumbo. I have NEVER had an issue returning anything at AutoZone! Used or un-used! I had bought some headlights for my husband s truck. We brought them home tried to put them in and they were the wrong size! NO we didn t turn them on, we didn t even hook them up to the wiring of the truck. Went back to AutoZone a few minutes later and JASON the MANAGER absolutely refused to return or even exchange them. Packaging was perfect, they were only tested for fit NOTHING ELSE. Now, my daughter works for Autozone, and in her training they said if the bring back a candy bar and it s not off, RETUN IT! This store absolutely has the worst attitude, customer service and store manager.

  Richard Daly
11 months ago
I had a Duralast Gold battery purchased from this AutoZone store. Recently, about halfway through its 3 year guaranteed replacement period, it failed. I won't go into needless detail, but my experience with my claim involved two trips to this store and an hour of labor for troubleshooting at the auto repair shop where I have work done. My story has two endings: a good one and an even better one. The good ending is that when my battery was ultimately determined to be toast, Jason, the store manager, quickly and expertly replaced my battery with a new one. He was professional and all about correcting the situation, despite my admittedly bad demeanor. When he was finished, I thanked him, apologized for my bad attitude, and asked if there was anything he could do about the shop labor that I had to pay for. He indicated that as the store manager, he had just done everything within his authority regarding the battery warranty. He indicated that I would need to contact his district manager. Now the even better ending: After I contacted AutoZone customer service, Jason's district manager reached out to me. He made what I consider to be a very fair offer to resolve the whole matter and I accepted it. Bottom line - There's an auto parts store on every street corner you pass by and they are all selling the same products. I'm going to buy my auto parts at the stores with good customer service like the Auto Zone in Hiram.

  Tamara Umphryes
7 months ago
5 Stars!!! What a great experience I needed a break light switch replaced when I couldn t get the clip off Jason the manager was so helpful and did not hesitate to help!!!!! I give this place 5 stars!!!! We need more managers and employees like Jason!!! He deserves a raise!!

  Ebony LaSalsera
7 months ago
Saturday evening, 9/2, I stopped at this Hiram store needing a head light for my Lexus. A gentleman by the name of Zhaire assisted me. He went above and beyond to help me and I can't even tell you all how grateful I am. The manager of the store, Jason, has also helped me in the past and clearly has passed on his willingness to help others unto his team. I am a fan of AutoZone and will remain so all thanks to Zhaire, Jason and the entire crew at the Hiram AutoZone . Thank you so much for all your hard work and dedication to assist others.Forever Grateful,Ebony H.

  Aisha Khalia Shahidi
a year ago
I had the most spectacular customer service experience with Ty and Z from this location in Hiram, GA I needed help with a fuse for my phone to charge so I wouldn t have to keep stopping at restaurants to charge my phone. They looked at every angle to help me and I m happy. I recommend all to come to this store everyone was friendly and knowledgeable. We need that kind of care nowadays. Thank you again and happy holidays

  Zakiya Lescott
10 months ago
What a wonderful staff! I came in to get a headlight for my jeep. Jason assisted even as the rain started to fall. He was very helpful and supportive in getting the job done. God bless him!

  Heather McGowan
9 months ago
Zhaire is awesome!We were visiting from out of town, and the automatic window wouldn t go up. My boyfriend started looking at the fuses trying to determine which one was out, and Zhaire came out with the fuse tester and was able to find the blown fuse and replace it with the correct part.Truly quality care and service!

  Cruz Family
a year ago
Great customer service and kind people.I took my dad to get a new starter for his 2001 Honda Accord and there were two nice ladies and two gentleman there that were so helpful. One of the gents tested the starter and helped me make the best decision, we determined that the car needed a new starter so he helped us get a replacement.Thank you to everyone that was working there tonight, I appreciate you all very much.

  Aetwa s
a year ago
Amazing customer service. I went in yesterday feeling defeated. Jason assisted me and went above and beyond to help me. I bought my daughter an electric Vespa and the batteries were dead. I called all around town to find the batteries and when I bought them they came with no wires. I was redirected to autozone and Jason literally saved the day. I can t thank him enough. Thank you for your kindness!! I truly appreciate you!

  Tshell Tobias
11 months ago
On 04-27-23, I was assisted by Tyshana to get the perfect windshield wiper. She was efficient & proficient. Her colleague installed it, right before a pour down took place. Thank you both.

  jeanette goodlow
7 months ago
Every time I have gone into this Autozone, everyone has been so helpful. They have gone above and beyond in helping me with my car issues. Thanks guys!

  Denise Lee
a year ago
They had what I needed but the service manager I worked with was a bit reserved. Plus, after I made my purchase of over $200 he neglected to ask me about becoming an autozone card member where I would had automatic credit for my purchase. It wasn't until my daughter made a purchase for wiper fluid that another kind young lady told her about it and I explained the manager that I purchased the battery from didn't give me that offer. She politely apologized and said there was nothing she could do about it to get me that credit but she did sign me up. And there was only one customer in the store that came after me, so there was no crowd. Other than the above they have some great prices.

  Margaret Arnold
a year ago
I needed a new battery last week, went by the Hiram location and the manager came out in the hot sun and installed it for me! He was so very nice and so were all the staff I met. Thank you so much for an "old lady from Hiram"!!

  heidi manning
5 months ago
Jason was so helpful and knowledgeable. Great staff!!

  John Hyden
9 months ago
Store opens at 8:30 on Sunday, your guy saw me standing outside at 8:10, he came out and tested my battery. His assistance is greatly appreciated.