Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cedric Porter
6 days ago
I felt discriminated against today 04/10/2024. Walked in and asked the manager if I could get my battery checked. He said yes, walk to the back of the store and I heard him ask a younger employee (white male) to check my battery. The younger male look disgusted, grab the battery tester and mumbled to a white female employee about having 30 other things to put up and not wanting to test my battery. To make a long story short I left feeling angry and discriminated on because I didn t get the battery tested. I will never shop with advance auto again. This is about the 3 rd time I ve seen this with this establishment.

  Becky Reed
a month ago
The employees were outstanding. Kayla and Shaun went above and beyond to help me

  VE Blessed
a year ago
Horrible service. One customer was at the counter when I walked in. After he left, the rep never greeted me when I walked in nor did he check on me after the only other customer left. I was in there struggling to find what I needed, it was obvious and he never came to check on me. After a couple of minutes, I decided to leave. He barely looked up at me and said have a good day ma'am. He did not ask if I needed help, just basically good bye. I said thanks for the no help and I will take my business elsewhere. No one should be treated with that kind of disrespect. I will never come here again. NEVER!

  Marco Garc�a
7 months ago
Terrible service, the man at the counter looked miserable when i asked for him to check on the engine light. After he was done, he looked at me with a blank face then gave an apathetic attitude and said to search up the code myself then bursted laughing telling me he's not able to help me no more and did not give me a printed report

  Dee Beaver
5 months ago
Was very pleased. They changed my battery and was very nice about it.

  Rachel Harris
a year ago
I ll never bring my business back here. I only came here because Auto Zone didn t have the 3rd windshield wiper size that I needed but the kid at the register was on the phone, didn t really know what he was talking about and had me standing at the register for 10 minutes to ring me up. And then didn t offer to help me put on the wiper which is fine, it s easy but Autozone down the street always helps me when I need assistance, I do t even have to ask there they just offer. Hey you live and you learn, I just won t be back to AAP. Take your business down the street.

  Michael Mckee II
a year ago
Terrible service here was forced to wait 23 mins on a manger to put in a code on the register guess it take 2 employees to approve a price check. The thing that really got me was CORY the manager this guy is by far a complete stomach churning display of a manager. Will never use any advance auto part location after the way i was talked to in front of a store full of people. 1 star is a over statement for rating my experience.

  BinkMoody
a year ago
When they have customers that come in after you and they get attended to first just because they are easier than your request to find a part, it just isnt how that is suppose to work. I needed a part and he immediately said they didnt have it without looking and asked if he could get the other customers because all they have to do is pay and he can go and get them out? Sure ill just go somewhere else since im such a challenge to work with.

  The Truth Nothing but the Truth
2 years ago
If you are black and a woman I wouldn't go to this location. This was my very first time at this location. I couldn't be more disappointed with the service I received. I walked in and inquired about battery connector pieces. The gentleman David stood at the counter and pointed to the wall and said, "The connectors are next to the batteries on the wall." I walked over and picked up a few different ones unsure of the one I needed if any. Well, I went back to the counter where David stood and asked him some questions. He stated he couldn't assist me because he didn't know what my battery connector looks like. My car was parked right outside the front door. Yet, I proceeded outside and took a picture. I went back in and showed him the picture at that time he stated he wasn't sure because he didn't have a side view. Once more I went outside and took another picture from the side. At this time, he made it a point to compliment on my head dressing. He still wasn't very helpful. He never asked me make or model of my vehicle. Which I know that's a practice I am familiar with at other locations. I decided to try and tighten the connector and add a Vehicle Battery Terminal Post Adaptor. At that time, I asked David if they had any loaner tools. Another amenity Advance Auto offers at other locations. He never responded. So, I bought a ratchet set and I couldn't get it opened so the manager opened it for me. I went outside and it couldn't fit due to a long screw. I went back inside the store to return the set he told me I couldn't because I opened it. Then said look on the bright side you now have a ratchet set while apologizing for all the money I was spending. I have been to several locations and never had an issue making a justified return. I have never been to a location where I felt less than human. I then bought a wrench that didn't fit. At that point feeling really defeated I sat in my car. I needed a moment. A customer who happened to be a Caucasian Male saw me sitting outside and asked if I was ok. I explained to him my issue. He went in the store bought a wrench set came outside and assisted me with my vehicle. He said he couldn't let me sit outside in the heat with my child in the car. Yes, there are still real gentlemen in the world. For sure not in that store I visited today. Once he finished helping me, he went back in the store and returned that very set he help me with. There were 3 employees in the store and all of them were too unbothered to help or care. It took a customer seeing me to get me back on the road. Can you explain why I shouldn't feel discriminated against? I sat outside that store for more than an hour. Thank God for the customer who decided to help. Until today Advance Auto has been my number 1 choice for all my Auto needs. I m even a reward member. This truly is a piss poor representation of the brand I once felt so worthy of being a customer.

  trevanna wallace
10 months ago
Thank you so much for all your hard work earlier Cary, you are awesome. If you are ever in the area and need auto service or supplies, check out advanced auto parts and ask for Cary!!!

  Rob Scheurer
3 years ago
I went there for a specific car care product that I had seen on their website. They actually had it in stock! Most of the stores around Hiram barely carry car care stuff...but, these guys have a mind boggling array of products! The place is clean and well stocked, the folks are friendly and helpful, and they're not afraid to order inventory. ... I found my new favorite auto parts store.

  Brandon Storm
3 years ago
These guys were very helpful. Had to buy new wiper blades yesterday in the rain. An associate named Seth put them on for me, without complaints, and even took the time to explain to me the differences between all the different types of wiper blades. (It s very confusing these days, there are many different styles). All this after I tried to go to a competitor and was turned away when I asked for installation.

  Chris Parker
7 years ago
I stopped by to find out why the check engine light came on in my car. Despite the rain, they were happy to connect their device and provide me with the codes. They were even honest in telling me that it would be best for the dealership to diagnose it rather than attempt to sell me products I didn't need.

  Cynthea Mealer
6 years ago
My engine light came on just as I passed this location yesterday around 5:30 p.m. I stopped in to ask if they would check for the cause of the light, also asking if they would help me buy a replacement for a burned out headlight. I wish I'd gotten the salesman's name because he was excellent. He quickly and cheerfully helped me buy the right headlight bulb for my car, went right out and checked the codes for the engine light, and even took the time to write down the information for my mechanic to refer to. That's service!

  Temperance Taylor
4 years ago
Waited in store 10 - 15 minutes on service. One on phone 2 workers outside.When phone rings and you have customers inside , properly said hold on please and deal with who is standing in front of you to make a purchase.Autozone is on next block. Maybe I'll go there. Then I wouldn't have to write this experience that has happened twice.Service is a 4 out of 10

  Sergio Ramirez
4 years ago
I do not understand the 1 star reviews here. The people are very good. Tony helped me a lot, and the manager Seth speaks Spanish and helped me find a part if Tony could not understand what I say. These guys are very nice and helpful always!

  Son Luong
a year ago
Ask for the supervisor for help because she goes out of her way to help you! The other desk people's customer service seem lukewarm at best.

  Drew
6 years ago
Sandi did a wonderful job helping me with my car battery. She is a very well spoken, professional lady who sincerely cares about the customers. Please go visit her and you will see what I mean. You will leave happy guaranteed. Sandi makes sure of that. Don't forget to say hello to Richard (in the pic). He deserves a raise too! I love both of them

  Kayla Cravens
6 years ago
I went to return something I bought from another location and I had my receipt as well. Terry was extremely rude through the whole process. He did argue with me weather or not I paid with a credit or debit card . I've never had an issue with returning something in the past at any other location. I definitely will not go back to the Hiram location.

  jeannie jolon
2 years ago
The have the free check engine in the window but don t do it..

  Misty Wiley
10 months ago
The Staff was very helpful and made me feel like they cared about my situation

  Rich Powell
6 years ago
Richard and Sandy are awesome. Helped find proper oil and filter for a car I've never worked on before. Offered help to carry out a large order. Great service.

  Morgan Judy
7 years ago
Went Inside with my boyfriend. Was assisted by an individual named Eric. Upon entering the store I told the guy what part I needed. Whenever he pulled the parts up to show us the prices, he said "which would you like, SIR". (Emphasizing that he was speaking to my boyfriend and not me.) this part was being paid for by me. It was my vehicle. When I answered the question instead of my boyfriend answering he looked at me and stated "I was talking to HIM". It was rude and sexist and very condescending. VERY disatisfied with the service.the other gentlemen seemed nice. But Eric was an asshat.

  Paulette Stepp
4 years ago
I didnt even want to give these guy a star period. Stopped in because I needed help putting on my tag, because the screws were too tight. The employees were rude and did not want to help. Eent down the to road to Autozoan who were more than willing to help.

  Amber Sams
5 years ago
They were having a sale where I practically got an oil filter for free and one of the sales ladies pointed it out to me!I went in today and one of the dudes working there was hella rude so I had to take away a star.

  Antonio Murph
2 years ago
I truck was starting up slow as of the battery was weak. They tested for me, and noticed that my Cold Cranking AMPS dropped from 750 to 200. I purchased a new battery, they installed it FREE of charge.

  Ms Boogie down
a year ago
Very helpful and patient gentleman at the counter, I went in for a cap on my engine so nothing major but very professional and personable

  toney collins
10 years ago
I just spoke to John at the Hiram store on 30 Enterprise Path. I have been to many auto parts store searching some shocks. Out 8 different auto part stores, John was the only one to ask what type of chassis i have for my BMW. There is a differences. This guy knows his job and know automotive. I would have been with the wrong shock if I would have bought from these other so call associates and most of these autostore do not allow returns...We need real knowledgeable people that knows automotive parts at the counter not just a warm body of sales reps. Thank you John

  Khatske
a year ago
I went to buy some black barrel valve stem caps for my car. Evidently, my car was missing some caps since "someone" out there HAD to steal my caps off my car while I wasn't looking.

  Howard West (West)
5 years ago
Spent enough to get the free washer fluid on promo, but online orders don't count. Third store I've been to today due to inventory errors online at the other stores showing a part was in stock when it wasn't. Get your act together.