Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Justin Brannon
a week ago
Shout out to Steve GerberThis company is amazing. I would recommend them to any and everyone. They kept me updated every step of the way, and answered all my questions immediately. Just picked up my car today not only with the repairs done, but they wash the interior an extra in my car making for an easy transition.

  katherine mohr
a month ago
they did a great job on our car after i had a collision with a deer! they were super communicative and got the car done four days earlier than estimated! highly recommend!

  Patricia Dixon
2 months ago
I had an accident in my SUV, John and Zoey were great with their customer service they really put me at ease. Most Appreciated the service.

  Elayne Vowell
3 weeks ago
They handled everything! They even turned my rental in for me. Great experience!!

  Chantay Chapman
8 months ago
I recently had to take my vehicle to Gerber in Grovetown for bumper repair . I was pleasantly greeted the minute I walked into your establishment by Emily Brooks and Stephen Athearn. Every time I talked with them, they were professional and friendly. I was informed about the status of my vehicle daily and the work was completed in a timely manner. I also appreciate the cleanliness of your site. Thank you!

  Jason Beckles
7 months ago
Outstanding service, both Zoe and Steve were very helpful coordinating with my insurance provider and the rental car company and keeping me updated on the repair process.

  Diane Edenfield
11 months ago
I hit a deer and the front end was damaged pretty bad along with some scratches, etc. on the passenger side. Once they got into it the air conditioner unit was damaged and couldn t get it to stop leaking- had it sent to a specialty shop for them to check the problem.I am so impressed with their concern and work they did. And also fixed the system that shows warning issues on my dash. They also called me on a regular basis letting me know what they were doing to the car..I will recommend Gerber-Grovetown to all my family and friends.AWESOME Job guys ..And, I also want to thank the Ladies at the front desk. They were so nice and helpful and courteous.Services: Electrical, Body & Trim, Air conditioning

  Tammy Lynn
2 weeks ago
Great staff & service. Professional work. Will recommend

  Neke Williams
9 months ago
Great customer service. Disappointed that I had to come here of no fault of my own!

  Valarie Clements
a year ago
Very professional and polite. Answered allMy questions no matter how many times I called. Unfortunately when they started to work on my vehicle the damage was more extensive then the estimated repair. If I have another vehicle issue of this nature I will go back too Gerber.

  r s
11 months ago
My vehicle is there now. So far it is going okay. Hope that continues. Will do a full review when I pick up my vehicle in a few days. Hoping for a five-star review after work is complete.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael S
3 years ago
The body work (front fender and side trim) was covered by insurance, so we did not compare prices; however, everyone was very open, polite, and communicated regularly. We had one minor issue that didn't even need management help (random accident), but the manager stood ready to help out on behalf of the staff, the business, and the customer. If that engagement is representative of the culture of the shop, they are extremely well run. And yes, the van also looks terrific!

  Kristin Fillingim
8 months ago
Unfortunately the Camero was totaled out due to damages, B & Z were always so nice and helpful with information. Would return if needed. 20 stars!!Service: Auto engine diagnosticService: Auto engine diagnostic

  Luke Gamblin
4 years ago
If you are looking for a body shop in the area, this is the one. We tried them out a few months ago and couldn't have been more pleased. We had a short timeline and they were able to meet it without a problem. Jay-Ann is the lady to go to. She is wonderful to work with and very capable. She arranged for our vehicle to be repaired and professionally cleaned quickly. Trust these guys and you won't be disappointed

  Syk Cicada
3 years ago
Absolutely top-notch customer service and work performance. Not only do these guys repair cars but they must have an artistic to sure that every scene is lined up to the millimeter... I have to counter the one customer service complaint that another user posted. You must ve asked for something impossible or out of traditional norms for car repair service. I have visited this place three times and I have always been respected and they listen to my concerns/complaints. I completely felt valued as a customer and would highly recommend this location. This is a great example of a What in American business should be here in the Augusta area. These folks are great it will take care of your car even if it s 10 years old or one hour oldService: Painting

  Ldm Moss
a year ago
Brett and RC are the best, most honest people around. They keep you informed and they don t play any games. I wish I had 4 hands. So o could give four more thumbs up.

  Steven Harris
4 years ago
The work done by their staff was perfect. I have had John Harris do work for me in the past and they were always perfect. I would like to thank the staff that's worked on my truck. They treated it as if it was their own. Jan your the best on having the knowledge of what your customer wants, expect and keeping everything running smooth. The shop crew Robert Maddox the painter,Jose Ramos the painter's helper and he prepped it. Sean Keller,Doug Hyde did tear down and body work. All of this team made it all come together well beyond my expectations.ALSO AS A FOOT NOTE I WANT TO LET EVERYONE KNOW I'M NOT RELATED TO ANYONE AT JOHN HARRIS BODY SHOP, WE JUST HAVE THE SAME LAST NAME.

  George D
2 years ago
Communication was horrible. Tried several times to get my car repaired here through USAA but the lady at the front desk never contacted me with updates or gave me any information about when to drop off the vehicle for an estimate or even if they would take the car. I had to call several times to of the course of 2 weeks until I just gave up and went with Performance Collision Centers in Grovetown. They wasted my time and slowed my claim down.Service: Body & Trim

  Jason Kampmeyer
2 years ago
Cons: 1) the estimate was very far off from what was actually done. I am not happy with the end cost to repairs done ratio. 2) a "2-3" week job took 5 weeks. 3) Communication of delays and time to completion was poor.Pros: the quality of the work done was very good and the ladies at the front are very nice.Services: Painting, Body & Trim

  Julie Garrison
3 years ago
They got my car in and fixed on time. The front desk were amazing and I love the text message updates as my car was going through the repair process. Won't take my car anywhere else! And they worked really well with USAA.

  Raquel J
a year ago
Gerber's name came up when filing a claim through my insurance USAA during an accident I was involved in earlier this year. I called them to get an inspection, and considering this location was fairly close to my home I thought I'd give them a try, and explained that the claim was open and would request that USAA assign it to them. So when I arrived someone named Victoria "inspected" the damage, and was so busy attempting to refute my military service by asking if the veteran's license plate on my vehicle belonged to me. Wow, you guys that far behind??? Yes I am the veteran, that was MY license plate, MY car, and I'm also the daughter of a career-retired Korea-Vietnam veteran who gave the military 30 years of service, if you can relate to that.So in the midst of the "inspection" I was given a range of dates to select an appointment to drop off my car, and was told to call first before arrival. SMH, appointments are for what exactly again?? And considering all of this I don't know why I did what I said I'd do by asking USAA to assign the claim to them, in spite of the bum-a$$ ignorance encountered during this visit. Needless to say ample time passed, and no record of this inspection nor repair estimate was be found, and when inquiring via USAA, all that Gerber could say was "we have it." Making a long story short I had USAA pull the repair request immediately and send me to another network collision center, and was very glad I did. An excellent job was done from start to finish with another provider and nothing was held up. It would be most accurate if Gerber received zero stars considering this experience.

  Kristy
3 years ago
They were very professional and friendly at every exchange. Communication was open every step of the way. The texted updates on the work being made. And they even had the vehicle done and ready early over the holiday season during this covid crisis. I was very pleased with them through the whole experience.Service: Body & TrimService: Body & Trim

  Crystal Gowdy
4 years ago
Beware of this shop!!! I took my van to this shop to get repairs from a accident and I noticed upon picking up my vehicle I could not see the digital display for my mileage and my gas gauge. I informed the shop of this the day I picked up my vehicle. They gave me the run around for a month and a half and I was given promised of a manager call back and no call. I finally said to myself I need to go there in person. I was told that my car is old and this sort of thing happen all the time. They said they would not assume responsibility of a feature that was working before I dropped my car off even though the manager clearly can see the mileage was showing and was documented when the vehicle was brought in thus indicating there was no problem before their incompetent technicians touched my vehicle. The is the worse body shop I have ever went to. They also don't have enough front desk help. They make promises of call back that are never fulfilled. Beware!!! If you vehicle is messed up in their care they will assume no responsibility.

  Jeffery Patten
2 years ago
Outstanding establishment! They put new headlights in my truck when the other collisions places here in Grovetown would not do it unless they had ordered them.Great customer service .Did 25 years in Military and would suggest them to anybody in the Military or not.

  E
2 years ago
Had my door repaired. Another company just up the road said they couldn't do the work. Jokes on you bud. Someone else did and they're named Gerber Collision and glass. They not only did the work it looks almost new again.

  Sarah Ann
3 years ago
Wherever you go, DON'T go to John Harris Body Shop ESPECIALLY the one in Grovetown, GA! After spending over $2,300.00 with them (out of pocket) and having to take my vehicle back THREE times they still haven't gotten it right. Today I received a voicemail from the manger saying that after he had spoken to his manager, they will no longer be working on my vehicle. Needless to say, all they care about is your money and once they get it their quality of work and your satisfaction is of NO importance. Save yourself the trouble and take your vehicle elsewhere.

  Hannah McCoy
3 years ago
I ve never met an unpleasant person here. Everyone is so personable & willing to help. Front desk knows what they re doing & everything is always as promised! Felt good to have my car back & the fact it was so clean was icing on the cake!

  Steve Tippetts
3 years ago
The team at John Harris body shop in Grovetown did a phenomenal job repairing our vehicle and had it done a few days early. I would recommend them to anyone.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Maurice Barnes
10 months ago
Fantastic job!!! Looks like showroom new. Very happy with the results.

  Linda Gutzmore
a year ago
I never had anything fixed here yet but my grandson Octavion, is impressed with the management team always teaching him new technology on how to fix things.