AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  susan kierbow
a week ago
yesterday i stopped at this auto zone after having tried to buy a battery and have it installed at griffin grease monkey AND the advance auto parts store on taylor street. advance said they could sell me the battery but i'd have to take it to a repair shop because they don't install batteries that they sell. similar problem at grease monkey. i went to auto zone and a young man named Brayden came outside, tested my battery and told me it was good and i didn't need a new one. he also told me that when i do need a battery, they will install it if i buy it there. this store is my go-to now for auto needs. no more grease monkey (dishonest) and no more advance auto (no customer service). thanks, Brayden!

  Tammy Parks
a month ago
I just left Auto Zone on the expressway in Griffin GA and I had the most awful experience. I took my things to the counter and noone was there so I said hello and no answer. There were two employees over on the commercial counter talking and one was eating yogurt his name is Patrick C according to his badge, so I walked over and asked if I could get checked out. Patrick C said I can get you checked out in a minute (and he held up his yogurt ) when I finish. So I said as the customer I have to wait until you finish eating before I can get checked out? So he said he works the commercial counter and there's a girl that works the other counter and she must be helping someone else. So I had a frown on my face because I was just done with his poor attitude and lack of customer service skills. He asked me what was the face for and I said it's because you are asking me to wait until you finish eating before I can get checked out. So I asked him what was the manager's name and what was the number to corporate. He said he was the commercial manager and he didn't know the number to corporate. I said ok Patrick C I got your number and I told him his customer service was awful and he needed to work on them. So I turned and I was leaving and he sarcastically said ma'am you have a nice day and I told him to have a nice day too. Needless to say I bought nothing and will never visit that store again.

  Chuck Croft
2 months ago
Fast n friendly staff. Very knowledgeable will go back

  Peggie L Ponder
3 months ago
I Love AutoZone because they are friendly and kind to females. This is the only auto parts place in Griffin that I will go to. I have been to O'Reilly and Advance and was disrespected at both after buying expensive parts. The employees at AutoZone take time with you, they will order the part if they don't have it, they will carry it to the car if it is too heavy, and they have pit my wipers on my car and tested my batteries. Female drive. Buy and own vehicles and the other part stores need to realize that and treat us with respect. I only like AutoZone and their associates, who go out thier way to satisfy thier customers.

  Ian Cox
9 months ago
Very bad service, a dark-haired girl always sitting down and you ask her for everything to do an oil change and only 2 liters are stupid?

  REBEKAH DUNCAN
7 months ago
I was in need for a battery but I needed it installed. I stopped by O'Reilly Auto Parts store and I was told they would not install my battery. I tried my luck with Auto Zone and Laila and Luke were more than happy to help and installed it. We need more people like them. I will be back!

  regina davis
11 months ago
Phillip customer service skills are outstanding and he went above and beyond what he did for me. He replaced my lightbulb and it took a minute but he figured it out for me. He s an example of what customer service should be more like.

  Shay
5 months ago
Great customer service but the wait time was a little long

  Maddison Montgomery
a year ago
I am extremely impressed with the knowledge and customer service that I have experienced at this store. I came in for a battery and was greeted immediately and then quickly taken care of.This store really went above and beyond my expectations. I will continue to come here for any future needs!

  Jorge Barriga
2 years ago
I broke down on griffingChristy and Darius came to the rescue swapped my battery across the streets and cleaned my terminals . And I was good to go great service from this team

  Zach Moore
4 months ago
Love this place. Always have what I need.

  Jennifer Meadows
a year ago
My husband called to make sure all parts he needed was in stock . Spoke with a lady around 5 pm on Tuesday . They stated they had the parts and would hold them for him got his name and number added to file . I show up not even an hour later to pick everything up . They had nothing ready and didn t even have him in the system . So I over look it and tell the lady (Emma) what we needed . She prints out the receipt and starts to pull the parts she mentioned was all in stock . Then turns out they needed to order a part . So she gathers the rest and I quote proceeds to tell me they would have not pulled that many parts bc people call all the time and say they are heading there and don t show up so the employees are left to put them all back away . it s retail go-backs is a real thing that s work !!! She was unprofessional with zero customer service experience . I call my husband back to inform him of the part they might need to order and he just informs me to leave and go else where for said parts. They sure lost out on that sale though . O Reilly is where it s at !!!

  Michael Blackburn
a year ago
BEST CUSTOMER SERVICE IN GRIFFIN YOU GUYS WERE AWESOMEI HAD A FRIEND SUPPORT ME WITH A CHAIN FOR MY BIKE AND IT WAS 6FT LONG SO I HAD CALLED THIS STORE EXPLAINED THE SITUATION AND THEY SAID COME ON IN THE EMPLOYERS STUCK WITH THE COMPANYS ADVERTISING OF FREE LOAN TOOLS> I SAY THIS ESPECIALLY BECAUSE I HAD RODE 2 THE WENDYS IN GRIFFIN TODAY AND AFTER OPENING HOURS I HAD 2 RIDE AROUND 2 THE WINDOW BECAUSE THEY EMPLOYERS SAID IDC ITS 10:46 amWELL I GOT EVERYTHING I NEEDED AND THAN MORE COMING 2 THIS STORE 2 DAY AND I RECOMMEND THESE GUYS THE EMPLOYERS WERE VERY POLITE AND HELPFUL

  Sabrina Estes
a year ago
Butch that works s there has always been a great help to me every time I go there. I believe his real name is Otis. He s the best they have and deserves a raise.

  Hope Thorpe
a month ago
Not very helpful after point of sale

  S Wolthuis
2 years ago
I arrived first thing in the morning to purchase a new battery for my truck. The young lady assisting me not only was extremely pleasant but installed my battery quickly and efficiently.I have always come to this store over the many here in town. The staff is always helpful and willing to go the extra mile to assist even the most difficult customer.I will continue to purchase my automotive parts here.

  Brittany Etheridge
a year ago
I needed windshield wipers for my vehicle and I stopped by this location. Unfortunately, during the process of the replacing the blades the young man cracked my windshield... I was devastated, but I was able to speak with the store manager and he completely took care of me! He stayed in contact with me every step of the way until my windshield was replaced at no cost to me. I am so grateful that Frank and his team were able to help me!

  Dorothy Taylor
a year ago
Love the staff very helpful

  Elvis B
a year ago
Staff was nice once I got to the counter even tho it was only 4 or 5 customers.. customer service goes a long way when you speak and at knowledge someone when you walk by them or ask a question..

  Stormy
2 years ago
Wonderful customer service. Friendly and sweet. Treated my grandmother well even though the prices are expensive. Fix your car to her battery right up. And didn't even charge her for it. They let me sit there and watch how it was done. Thanks to AutoZone I know how now to change my own grandmother's battery. Thank you AutoZone for being there for me and my family.

  Jaeda Zanders
4 years ago
Me and my boyfriend had the best experience today at this store! The customer service was great. Essence P. was phenomenal. She greeted us as soon as we walked in the door and helped us with everything we needed. Thank you so much for that.

  Connie L Smith
a year ago
They are always where I go to for help first before I go to a mechanic when engine lights comes on. They always are wonderful and knowledgeable about everything. Especially Paul in The Barnesville, Ga office. Thank you for always helping me with a smile on your face.

  Jennie Ryan
2 weeks ago
Always helpful and in stock

  Stephen Dervan
a year ago
Dropped by to get some help and after calling 2 other stores and Luke was awesome. Professional and knowledgeable about what the problem was and what I needed to get back on the road. I ll be back for my next automotive needs.

  Scot Reddy
a year ago
Marr went above and beyond even went in the back to help me find a portable car heater. Appreciate someone actually taking the time to look

  Isaac Carter
a year ago
Great store and even better workers! Helped with anything I needed and enthusiastic about fixing the problem I had. I d recommend this place to anybody

  Mika LaDoux
2 years ago
I was told I could order a part and pick it up when I could get back to the store in a week or so. When I showed up the part had been sent back. They ordered me another one and said I had to come back the same day to pick it up or it was going to get sent back. What kind of ridiculousness is that? You can't hold onto a part for a couple days for me to come pick it up? Especially after I paid for it already.

  Pablo Molina
2 years ago
2 years ago the service was excellent now everyone on the phone, the employees not paying attention to the costumers never go back there today I went there to buy a oil for my car everyone outside smoking nobody there to check out so I have to leave

  Christy Brown
2 years ago
Very dissatisfied! The customer service there was horrible. When I went in to exchange a battery the man I spoke with could hardly speak English and was very rude. When I thanked him for helping me he was very rude and didn't even acknowledge me and kept walking I think him twice. I'm very upset with this store the customer service is horrible.

  Jessica Just
2 years ago
Brett Mardis is an amazing commercial guy!! He goes above and beyond for our shop! Give this guy more vehicles and help to drive his commercial program! He has the best customer service!!