Car Doctor

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keena Baker
5 years ago
If I could give zero stars I would. I have never personally used them all I wanted was some information on a vehicle they have done repairs on. We purchased a vehicle from Milton Martin Honda, which is joke of a dealership, a whole other review I will be submitting. This body company has been left several messages from me with all the information they have asked for, but I cannot get anybody to call me back. Every time I call I get some lady who barely speaks English and says the owner is not in the shop today. My owner is not in my company either but, yet I can find any information needed to give to the homeowners. They could not find the repair work even after giving them my ENTIRE VIN NUMBER via text message. Then I called back with an exact date of the repairs and the invoice number that Milton Martin Honda had on file and here I am 6 days later still waiting to hear back from "the owner" since he is the only one that knows stuff. Horrible horrible horrible horrible company and will make sure that everybody knows this. I will find every page that they are connected to and leave a review about the laziness of this company and the lack of intelligence from the phone staff. If they cannot do anything without the owner why do they work there.***Oh I finally gave up and asked the place that has been so wonderful waiting for the parts number to let me have vehicle back even though it is not closed all the way, and they got it to close, just not close pushed down and they never charged me a dime for the labor it took, Gwinnett Place Ford is the place to go for all service work.

  Brandon Mealer
6 years ago
Short Version: Mediocre work, long wait, took 3 times to finally fix what I went in for and terrible service. Felt like a scam (Lines up with several other reviewers experiences)Just got through the trouble of getting my car fixed through them, spending around $600 over three visits. Originally was recommended by a friend when I moved to Gainesville. I am not in a great financial spot currently, so this has been extremely hard on me.I went in about engine problems, and my car losing power. I was told an oil leak was the problem, and paid $200 to have it fixed. The leak persisted, and my car continued to lose power, but of course, when I brought it in the next time it was "a different leak" and wouldn't be considered a warranty. This red flag should have immediately prompted me to leave and find a better mechanic, but the initial recommendation came from someone who has known the owner for quite a long time, so I continued to give the benefit of the doubtThey held on to my car for OVER A WEEK. Despite having made an appointment to bring it in at a specified time, they clearly did not touch it for many days, as I wasn't even given an estimate for 5 days. I paid another 250 to have this fixed, and they couldn't even be bothered to put more oil in it after. I had now dropped ~$450 to have my car fixed, but as I drove home I quickly realized they had not fixed the engine at all.I called to complain and the owner told me that they hadn't worked on the engine because they hadn't been informed it was an issue (And remember, it's why I had initially taken it in), and he told me he would fix it, to just bring it in on my next off day. I decided I would give them one last chance, as the receptionist in the front has consistently seemed somewhat incompetent, perhaps she just did not tell him.After nearly getting stuck multiple times with a barely functioning car (0-60 in around a minute, assuming you were on a flat surface, dont even dream of going uphill at more than 10 mph), I took it in today. I told them I couldn't have it take another week this time, heard the same receptionist go to the back and lie, saying I had said it must be done today (Wasn't going to correct it given how long the last time had taken) and luckily received a call near the end of day saying the repairs were complete.Over 50% of the $135 bill I received was labor costs. I was under the impression after speaking to the owner that I would not be paying for anything other than parts given the trouble they had put me through, and the amount of money I had already spent on NOT having my car run. Regardless, I sucked it up, paid them, and decided to cut my lossesAs for the work, it seems to run ok in the 10 minute drive home, I know little about cars, but it seems substantially worse than the mechanic I typically used in Athens (Masters Garage; I'd give them 5* easily).I have a lot of issues with the way they handle business and will not be using them again, and neither will a friend of mine who had a similar experience. You essentially have to harass them to receive even an estimate, or get the work done in a timely manner. I feel scammed over the oil leak situation, and just generally am not pleased with what I paid for. I'm out $600. which is honestly more than what the car is probably worth, but that is the last they will get from me.

  Marco Centeno
2 years ago
Didnt know wat they were doin guy suppose to fix my truck ended up breaking my bass knob that cost $40 and denied it the whole time and kept a. Alast for my light which i had to buy again dnt recommend them at all

  Mo Morales
8 years ago
I originally went in for a diagnostic to determine an issue with my car. Edwin didnt charge me for it and I was grateful at the time however I realise now it's easier to scam if you dont have evidence of what the issue is. He told me it was an alignment and i needed other parts replaced before the alignment. I pick up my car and the mechanic mentioned it wont make that noise bc he put liquid in my power steering BC OF A LEAK . THAT was what needed to be fixed. I drive the car home and the steering wheel is slanted to the right! IT WASNT EVEN THAT BAD WHEN I LEFT IT.. I was irate that it was NEVER MENTIONED by Edwin that there was a leak, which was obviously the real reason for the sounds i was hearing...when I told him what the mechanic told me he walked outside and flipped on the mechanic. He was charging me a total of $755 . I gave $460 cash and left a postdated check for $295 that i DEMANDED back. And he gave my check back. DO NOT TRUST THEM WITH YOUR CAR.

  Brandon Cross
7 years ago
Took it in to bleed the abs system, they said it was bad and needed to replace. Paid for the part but the old one is still on it. Plus I am having electrical problems. Worst experience ever. I feel lied to and robbed. Stay away

  Diana Camila Cardenas
11 years ago
They are very very honest and reliable. They explain everything and will not charge you until they have a complete and accurate diagnostic. I recommend Car Doctor 100%!!

  Rod Bell
10 years ago
Very grateful for Car Doctor, they do excellent work!! They pick up my car, service it and return it always with a smile.Thank you!!

  Trey Pinson
7 years ago
I've always taken my car to Edwin and will continue to. If dealerships around the area trust him, so do I.

  Apostle Kevin Jones
a year ago
Very courteous and knowledgeable I will refer all family and friends to this business and pricing is fair totally satisfied

  Tomas Lagunas
2 years ago
Good mechanis and good quotes for repair jobs

  Eric McMahon
a year ago
They were very helpful

  Darci Williams
3 years ago
GREAT customer service . GOOD people .