Performance Auto Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel McEachern
10 months ago
I can't say enough good things about Chris Wellborn and Performance Auto Care!!I was travelling through Georgia on vacation and started having problems with the locking hub on the drivers side of my 1985 CJ-7. What should have been a 5 1/2 hour trip turned into an 8 hour trip ordeal with me nursing my ride.Once I finally arrived at my destination, Performance Auto Care was recommended to me. I went over to see them the very next morning when they opened and told them my story. Chris was able to work me into his already busy schedule, found the problem to be the locking hub and replaced both of them. For good measure he pulled the axle and checked all of the roller bearings and helped me get back on the road that afternoon.You hear horror stories of being out of town with car trouble and getting raw dogged by auto shops just because they can. Performance Auto Care is just the opposite!!Chris took care of me honestly and showed me the problems as he found them. His daughter Ali was sweet enough and picked up lunch for me while I was waiting for the repairs to be completed. By the time everything was said and done they had made me feel as if I was a member of their family.If you are anywhere near Gainesville, Georgia and need a top notch mechanic go see the Wellborn's at Performance Auto Care!!

  kristopher hooks
a year ago
Been paranoid since my last mechanic experience, but this shop was great! Respectable,good communication, professional, fixed my wheel bearing fast,No issues here, car is driving good. Would definitely return for future services

  Erick Guardado
7 months ago
I had one simple question and the dude that answered the called cussed me out under his breath and hung up. All I wanted was a brake pad change. What kind of service was that

  Michael Trejo
a year ago
No rides, no loaner cars.It's clear they are not customer focused or market driven. Example: had to pay over $50 to Uber for a ride ride home and back to the shop. Did not even offer to offset the cost. The owner was rude and abrupt. His daughter was even worse. "This is the way we run business. If you don't like it go elsewhere."Example 2: Performance wanted me to pay 4.9% interest just for using my credit card. l refused to pay this amount and the credit card company said it was up to the business to charge this. Since I travel a lot NEVER SEEN THIS COST SHIFT TO THE CUSTOMER. They do and if you don't like too bad!I discussed this with the owner about raising his shop rate but his demeanor was the same.Example 3. When I came back and gave the daughter the cash no one had $5 which was owed to me. I told myself just leave and I did.They appear competent to fix automobiles an the tech suggested I get 4 new rims as the others were bad too. I will never go back and certainly NEVER RECOMMEND THEM. They have no customer based business. Do not go unless it is an emergency.

  Billy Chasteen
a year ago
So first and foremost I want to start by saying this is one of the most reliable mechanics you will find. I speak with experience cuz myself am somewhat of a mechanic so I know how some mechanics can be very shady but I speak from the heart when I say these guys are not shady pricey maybe but that's the price we pay to know that we will be taken care of and not by no shade tree mechanic someone who we can trust.

  Ryan Coleman
4 years ago
I have had a few things done at this shop. They do decent work but are way over priced. Recently had to just go get my Tahoe to keep them from way over charging me for brakes and a water pump. Would never do business again. Owner is arrogant and could care less if he does business with you. Actually charged me $105 once I told him that I couldnt pay 2K for brakes and a water pump. Will never do business with them again and would never recommend them to any of my customers.

  Christine Marie Pappas
6 years ago
Honest Reliable and fast - they always take care of their customers like family. Family run business that will not take your money as most auto care places do in fact they do the opposite. I had a credit with them as i over paid a bill and they kept my credit with them for a year or so I forgot about the credit but they did not. Honest and Reliable/dependable. Highly recommend them for all your Import or domestic car repairs.

  CopperMiata
8 months ago
Only bought some materials through them, but incredibly helpful and friendly. Only thing to me was price, but that is ok since u went through with the transaction anyways.

  Olivia Head
2 years ago
they worked to quickly diagnose and repair my vehicle even though it was a Mercedes and they re certified for bmw. worked with my 3rd party warranty as well. no hassles. very professional and courteous. thanks y allService: Engine repairService: Engine repair

  dami andrade
2 years ago
They did a hell of a job, only problem was the different prices that were thrown at me and thats where i can only give 3 stars. I understand that they re still learning the new systems in the cars coming out nowadays but i had to come up with money twice because i was told different prices.

  Bryan Polanski
2 years ago
Felt compelled to leave a review to warn other customers about this shop. Brought my car in to have my brakes and rotors looked at to get an estimate. They put my car on the rack and took a look and quoted me $1000+ dollars for just the brakes and rotors. From personal experience I know that's extremely over priced and I've never had to pay that much for this service so I told them I wanted a second opinion. He then tells me he was going to charge me $50 bucks just for putting the car on the rack to look at it because it took his time and I needed to pay for that. I have never been to a shop where I've been charged to have them give me an estimate. He ends ups charging me $54+ dollars after he took my card and typed in a higher price in his card reader. To clarify, I never was told or signed anything that stated I was going to have to pay $50 bucks to have them put my car on the rack for an estimate or I never would have gone here in the first place. Wanted to warn other customers of not only the high repair prices but also to be careful before letting them see your car because they will charge you for no service at all.Updated after response - This is the estimate I received. As you can see with the axle shaft the price was over $1400 not including taxes or the 3.99% fee. Again, for just the brakes and rotors the price was over $1000 not including the taxes and your extra fees. Also, on the estimate as you can see there is no where to be found anything about paying $50+ dollars to have you look at the vehicle for an estimate so that makes your fee irrelevant because again I should not have been responsible for paying anything I didn't agree to prior.

  Tena Moore
10 years ago
Great experience! Chris was very knowledgeable and helpful. He was prompt in getting a quote. I highly recommend Performance Auto Care.

  Connie Cash
5 years ago
Took my Mercedes here and they were great. Found the problem and did not overcharge me. Will be doing more business here. Thanks..

  E.M. Makins
4 years ago
Poor service...they were ready to leave to go on memorial day weekend so bad, they didnt want to complete my appt i had set, made up excuses...so i left work early for nothing, they already know what i needed done b4 i got there, and stated they had done it b4, so they knew how ling it would take from the get go...

  Michael Wideman
a year ago
Very knowledgeable and helpful folks!

  Diane Denniston
6 years ago
Fantastic place and staff. Very caring

  Janet Denton-Bennett
3 years ago
Service was quick and efficient!

  Brett Shanks
4 years ago
Great service!

  Janni Arena
6 years ago
Honest and efficient!