Comcast Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dmitri K. Rigas
a year ago
Always packed and unless you make an appointment you will have to wait at least a half hour or two! Very busy but the staff is patient and kind.Not all of us are computer literate or internet savvy, but the staff seemed to know what I needed help with so for that alone, Thank You!

  B. Smith
5 years ago
Service was good. However, there continues to be an ongoing issue that has not been resolved. The cable box lid does not stay on. Cable sticking outside between base and lid. Cable box began sinking due to sink hole that Columbia County called themselves fixing. The issue with the box has gone on for 10 years and Comcast has been notified to fix, but never goes. They make big promises, but never carry it out. Talk is cheap. Staff at payment center are nice, but service us pathetic. It is apparent Comcast does NOT care about the outside equipment and to call is a waste of their time.

  Russell Harris
6 years ago
I've been a customer of Comcast for many years, but recently Services provided have really gone down. I've been having problems for the last week and a half. The technicians encounter people are nice and hard working however I can't seem to get over my service not being interrupted every day and a half.

  Robert Miller
5 years ago
Comcast is pretty much the worst to deal with. We actually cut our cable and only have internet now. The lady who helped us was very nice. However, based on prior experience here, I am certain I will be back again next month when my bill is all screwed up. They should have it cleared up just in time for them to raise my bill $40 next year.

  jeff gilliam
5 years ago
I was stood up for cable installation today. After speaking to a representative they told me that technician would be here later today. I was stood up for the 2nd time.This same thing happened in August 2015, stood up twice then as well. I went with Direct TV , no issues.It seems each Comcast employee has different information as to what another representative may have communicated not even an hour prior.By far Comcast is the worst service provider that I have ever did business with, definitely a zero in customer satisfaction .

  Christie Glisson
2 years ago
Worst costumer service possible. They continue to put us on paperless billing and then my log in information never works to get the bill. Each month I request to be put on paper billing. Here we are another month and I can't log in to get the bill and when I call every single phone number they have listed it just sounds like someone is typing and their chat option is turned off!

  Crystal Kaczmarczyk
4 years ago
The only reason it has a star is because I had no choice. Comcast has the worst service when it comes to having a quoted price versus what is on a bill. I've went there as well as called to get services straight and never got a resolution. Just no I'm sorry you were told that. I will NEVER have them again now will I ever live in a place that requires them as service. I have WOW and they are great not only with resolving issues but also super customer service. And no I don't work or nor am I affiliated with them at all.

  clarence mitchum
2 years ago
Incompetent staff. I received in the mail a deal combining cable and internet. Saying I was qualified. The discount had my name and address on it. She looked up name and address. Couldn't find me.Gave her my phone number..Then she offered me a deal higher than the one I stopped.

  Debra Akins
7 years ago
I've been trying to get service installed for 2 weeks. It's almost as if everyone you speak to when you call customer service s gets a kick out of making you angry and then hanging up on you. Don't bother asking for a supervisor, they'll just put you on hold until you disconnect. I finally gave up and drove to this location. LaShawna deserves a shout out because she was so sweet and understanding with how frustrated I was. She took care of what I needed and had me out within 10 minutes. She made the entire experience better.

  Tina Peel
6 years ago
Horribly over priced monopoly of services. Double charged for packages with fees that should not be fees. 159.00 package is 213.99.....64.00 fees???Why do I have voice charged for no phone? Why did it take a week to move my service & the previous address is still in my name?Why did you " hard disconnect" a customer that has been on your service for years because of new job, late hours & travel, I missed a payment. Nevermind I've forked out over 1200.00 to Comcast since December. Paid up account 2 Days ago & still no service because when i arrive home, it's too late to fix. A damn shame! Cruel & unecessary service & no one can explain my continued affiliation with my prior address & growing balance!!!!So disappointed in this service. Do not recommend at all. Will be so glad to turn in this ratchet equipment...& have our

  A Parrish
4 years ago
This location on River Shoals took away the roped off area however they have managed to go from 4 to 6 customer service windows now BUT they NEED a "pull a ticket" so it's customers can sit in those comfy seats while WE WAIT Forever!! Your best bet is go to the location on Robert C. Daniel...you're in & out so much faster and at least you can sit while you wait and NOT stand in a long line!! They're open usually till 7pm and not 6:00 either!!

  Scott Findley
10 years ago
Have received 2 notices in 3 months that I'm going to be charged for using a Comcast modem, and that they've done me the "favor" of adding the modem to my account. This will be the second time that I've been forced to prove that I own my router or pay ~$15 extra a month.The service number is less-than useless, its only purpose is to set up "appointments" at the local center (which aren't honored most of the time) & try to up-sell irate customers.As a working professional, their hours are nowhere near convenient; 8-1630 M-F & 9-13 S. I made a trip up here at 1400, per my "appointment", and will have to come back next week to try this song and dance again.I fully expect another router to be charged to my account in the coming months & will be terminating this mistake when it does.Save your money & time; don't waste either on this shameful display of "service".

  Gary Harris
7 years ago
I don't even where to start this review. I called with a questions about my bill. It took 30 min for this person, Jay, to figure out why there was a change. then, at the end of conversation, congratulations, now your bill will be $144. My previous bill is $107. WFT? They are definitely smoking something over there.

  Jason Swygert
9 years ago
There service is terrible and they lied about the price. I was told they will give me 50mbps for $29.99. Every bill we have had was way more. We had to call them several times and explain to them what was promised. After several phone calls and several hours they fixed it. The second month was the same way. The third month they said sorry that promotion is not in our system and you have to pay the normal price $59.99. Then they lowered our internet speed to 12mbps and still charged us $59.99 a month. 2 Weeks after taking back the modem and cancelling I received a call from collections stating that Comcast sent our bill to collections 10 days ago. I never received a bill and 2 days after we cancelled they sent it to collections? Our normal billing cycle was not even due yet. Just a heads up if you cancel it will go strait to collections.

  Robert
5 years ago
Great service. Good location. Right next to Costco. Ease of access with exchange and if any issues with items. Can sometimes get crowded but doable waiting times.Service staff generally knowledgeable. Good to see a human sometimes for service instead of being on the phone or the net.This review only pertains to the location and not specifics about the products, overall company image or service. Look for those somewhere else on the internet.

  Derrick Rogers
6 years ago
An improper installation led to a line falling just above our vehicles. It has been over two weeks and four no-show scheduled repair dates. What happened to caring about your customers?Update: 04/05/18 Another missed service call by Xfinity........ This makes FOUR no show appointments.

  Jon L
6 years ago
On the bad side > This Comcast office has to get it together. They seem to have good days and bad days. The last two times I was there things were running a bit better. One window actually called for drop off items only. Sometimes it is hard to tell whether the customer is the issue or the clerk is.

  Laura Carter
9 years ago
I cancelled my service with Comcast after experiencing terrible service. I was issued a check from Comcast for a credit balance for the partial month after I cancelled. I actually never cashed the check and it expired. A few months laster Comcast turned my account over to a debt collection agency stating that I owed the same amount that was issued to me as a refund check. I cleared it up with the debt collection agency and Comcast, I thought. 1 year later it has now been turned over again by Comcast to another debt collection agency. This is the absolute WORST company I have ever done business with. It has been 2 years since I have had service, and I still cannot get done with them.

  Barbara Hoogervorst
5 years ago
After getting the run around on the phone I went into the office. Ugh... I was not given a receipt for equipment I returned. Starting getting calls about being charged. Ugh another trip to the office. They confirmed my equipment was returned. Yet they don't understand why I would like it in writing. Calls are still coming.

  Ramona Karow
8 years ago
The service person ,Sam, was knowledgeable and set 3 boxes to upgrade my service. However, one box seems to have a sound as I it is on.i was left no information about how to work the remote to run or turn off the box.What happened to the 24/7 service call line where someone could answer inter questions?

  Tortelliniello
8 years ago
The only reason I am giving them one star is because the internet service is decent. They do not have an organized and caring customer service team. I have only talked to a few helpful customer service representatives which were helpful and kind, the other 50 that I've had the displeasure of talking to were rude, and they would just pass me on to another rep so I would have to tell my issues to them from the start. In one conversation, I was passed on 4 times to someone that was not aware, nor did they care to solve my problem. Now, I've moved and I need service in my new place, I just spoke to someone who was so sweet and helpful, her name was Latrice, and she set up my account for me. Now I go to set up my account and they say they can't even find me in the system. I have been chatting and calling for an hour and a half, oh and I was just transferred to a 4th rep. It is not really worth it to have their service if they don't know how to fix things or if they don't want to fix things.

  J J
9 years ago
I have been trying for two months to get my bill straightened out. My first bill was literally 300% more than it was supposed to be, and I still cannot get anyone at Comcast to fix this. I've only had this service for 45 days, and I have already spent at least 4 hours on the phone with this company, trying to get the billing corrected. Half the time, the "phone tree" at Comcast won't let me get past "press 1 if this is your phone number" thing. It just sits there and repeats the same thing over and over. When I finally get someone on the line, it's an offshore person who barely speaks English. The sales representative who came to my house and sold me this service told me that she would be my "contact person", and that I could direct any problems with billing/service to her. That would be great, if she would actually return my calls! I am so angry and frustrated!

  Sam Rollins
6 years ago
I turned in my TV box, kept internet. When I went back to my local office (Newberry, SC) it had been closed. I went online with a chat, that was a waste. I was transferred to a "customer service rep" and repeated my story yet again. Again, I was sent to another person, the story was again told. Finally, they said they found a record of my returning the box. I have not gotten my bill this month. It will interesting to see if it is correct. I do not look forward to another session with Comcast that lasts hours.

  Mike Blyth
9 years ago
This is for Comcast service in Augusta GA, not necessarily for this service center itself. We have had Comcast for 6 months and have been quite satisfied. I did all setup myself (in an apt already cable-ready). When at one point our internet speed was quite slow for a few days, I called Comcast and the rep determined the problem and did something to fix it. It took 1/2 hour on the phone, but working and not waiting. We only use the internet and not TV (though it's included in our package), so can't comment on TV.

  Jeff McKee
8 years ago
Two days in a row we have come to no cable. After hours on the phone, I decided to walk out to the box. The cable to my house was disconnected. My cable is paid up to date. They couldn't tell us why it was disconnected. I was talking to people from other countries. I live the U.S.A. I want to talk to people in the U.S.A. They didn't want to connect me with someone in America. I am real close to cancelling my service of 20 plus years. The customer service stinks.

  Dominic Pearson
5 years ago
I am so very sick and tired of Comcast and their bull.They gave me an installation day for June 12, 2018 and then they called today to tell me that they couldn t do an installation until June 17, 2018. The issue with that is that I have already paid my deposit, and will be out of town unable to receive the installation. Therefore, I have wait even longer to receive my cable and internet. Do not do business here if you do not have to. I see that it did not take them an extra 5 days to take my deposit.

  Thomas Wilburn
8 years ago
Lesson Learned, your experience may vary depending on your situation and the channel used to resolve it. I've been battling an issue using the service chat and phoning in for over a month before going to the local office as a last ditch effort before involving a third party. I was flabbergasted at how awesome the situation was handled. I would have saved a lot of headache going there first. My customer service rep who's name starts with a V resolved my issue in 5 minutes. Ask yourself if it can be resolved locally first before contacting higher level customer support if it has anything to do with billing and you may be surprised.

  Rob The-Prez Milhous
14 years ago
We have been using Comcast Business class for about a year now and I have been very disappointed. I have the Comcast Business Class and it is indeed low class. So far we have lost four business days of service while being with them. The business class center doesn't seem to understand, or care for that matter, that it cost me money. They should learn to service their lines and nodes at a time other than in the morning or afternoon. Not a rocket scientist, but I was able to figure that out.

  LaKisha Johnson
8 years ago
I drove to this location right after work, it is a 20 minute drive from there. Only to be sent home with a cable box that not only doesn't work and I paid for BUT the back of the box said the word BAD written largely and in black ink. Was hoping to have cable tonight and was not planning to make another trip with weekend because of my long work hours. Now I have to go out again Saturday to hopefully get a cable box that will actually work. I called the help number and the gentlemen told me that the box is probably bad which I understand, but giving a customer a box knowing it is bad and I know this because she checked the numbers on the back side of all the units and then still giving it to me was unacceptable and a waste of time. Not impressed.

  Ienjelicdelites
5 years ago
I had had my internet for literally 28 days (when my service started in July) before they cut off and then disabled my account. The first lie they told was that my name didn't match and my God did I cuss.I have 2 first names and since it is long I know that it will get cut off and I understand that.The second lie was that they contacted me to tell me. Lord knows I called again, cussed them out and then went to Twitter to lay into them some more.I was then told I was audited and I needed to show my I.D. I went there stood in line and showed my I.D to an airhead clerk who didn't even look at the damn thing she just held it in her hand and typed in something on her computer and gave it back to me.Then the icing on the cake was when they called me a day or so later asking me why did I have my service disabled, for a survey I suppose. Whoever been taking my calls got laid tf out. And once again I went to Twitter and called them out again.If there were any other internet providers I would run to them with open arms. I have never had this many problems with comcast until I moved to GA. I do everything in power to not to have to deal with customer service. It is ignorance at its finest