Moon's Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  S G Richie
4 days ago
Went in to get my clutch repaired in my Challenger. While it was there I want them to repair my tire sensor and an emissions exam. They kept it for 5 days then called and quoted me a price of $4700. That was extremely high considering this was my third clutch and the previous 2 didn't cost more than $2,000. Needless to say, I went back to get my car, settling on just the tire sensor and emissions. They charged me $182. I was shocked. Yet, I paid it without complaint. I know that inflation is pretty bad. However, I feel taken advantage of.

  marcia krieser
3 weeks ago
Chris was so accommodating with our broken down camper. He made a nightmare situation into an enjoyable situation in Atlanta. So personable and would definitely recommend this shop 100%!

  Angel Marie
3 months ago
Will and his team are fantastic! I've had work done on my car today and another time prior. They always get the job done in a timely manner and with great customer service. Thank you!

  Doris Ann Burke
5 months ago
The best customer service. They were efficient and I will always entrust my vehicle with them. Thank you for all that you do.

  terrance harris
6 months ago
Will is absolutely amazing, he is professional, efficient, knowledgeable, and dedicated to duty. I can go on and on. The entire staff is amazing. Will makes the process easy!

  Robert Pittman
a year ago
An absolute top notch repair shop. Chris, the front office manager on the fleet side is an absolute professional and the techs are extremely knowledgeable. Everyone at Moon's communicates well through the process and will get you back on the road in very short order. Thanks, Moon's, for a great experience!!Services: General repairs & maintenance, Auto brake repair, Auto maintenanceServices: General repairs & maintenance, Auto brake repair, Auto maintenance

  Richard Murphy
11 months ago
The company I work for had me take our company vehicle 5 times for the same issue. Everytime we picked the truck up from this establishment, the truck repeatedly broke down with the same issue. Currently they have this truck again for the same issue.

  Taylor Oliver
a year ago
Exceptional customer service! Every employee is friendly and eager to help. I was a stranded away from home and they helped me get back on the road safely. I m very thankful for the crew at Moons!!Service: Auto engine diagnosticService: Auto engine diagnostic

  Kim Seeley
4 years ago
I received great customer service from Moon s. I had a tight deadline and asked them to repair/replace both an alternator and the power steering hose the same day as I was leaving on a trip and needed my car repaired quickly. They accommodated my request (despite having to order the parts) and had my car ready in time. The car has run perfectly since they did the repairs and I had no problems on my road trip. I would definately recommend Moon s to my family/friends.

  Jean Margaret Preston
4 years ago
I totally TRUST Moon's Service Center. I am extremely impressed with their manager, Will. I gave them an impossible task--an ancient Mercedes that had been neglected. They now have it running like a race car!! They are extremely knowledgeable, efficient and courteous. Their prices are great and their service is awesome!!!!! I would NOT take my car anyplace else but MOON'S SERVICE CENTER and to their manager, Will! They are the very best!!!!!!!!!!!!!!!!!!!!!!!!

  Vince Adams
6 years ago
Fuel pump went out on truck. Had it towed to Moon's. They charge a diagnostic fee, and wouldn't apply it to the repair. I was stuck because I had it towed there. Their price was going to be a couple hundred dollars higher than a couple of other shops I checked with afterwards, so I told them that and tried to negotiate. They said they couldn't lower their price. So I said okay, I'll just have it towed to the other shop and still save over $100. Then they said they could lower the price. They took the bed off, which is an easy way to do the job. Initially he was telling me why the job was going to be so difficult. I think they like customers who don't know anything about auto mechanics.

  WHD
4 years ago
Went in for an oil change and the possibility that my wife's vehicle was in need of a tune up. I worked with Will. He was super accommodating to my needs and time constraints. I'm extremely pleased with the work that was performed on my wife's vehicle. While the vehicle was there, Will showed me where a piece of the underside of the vehicle (protective shield) was left off (probably by this Napa shop I used to go to). We actually found that the previous techs working on my wife car snuck it in the back (she's got lots of our kids stuff back there). Will fixed a couple of tabs that were broken and a few missing screws and had it back to Factory specs. I'm super impressed by this level of Customer Service! I'm not used to people going the extra mile and looking out for my vehicle. I'm definitely now a customer for life. Thanks Will!

  Hans Louidor
7 months ago
Awesome customer service!! Repaired my tire quickly! I will be returning!

  Ginger Page
4 years ago
Car was overheating, was told it was a radiator, replaced that, car still overheating, towed back was told water pump, replaced that, timing belt, thermostat, Rad fan, etc, picked car up again broke down on I-20 towed back to shop, they kept it another week... We're on WK 5 now, said they did diagnostic but couldn't find a leak was going to ck a few more things & get back to me. OK we are at 26 Jun at this point called 27 Jun said they were test driving, still no leaks, Thursday evening I called back he says they pressure test car & found BLOWN HEAD GASKET..... $ 2000.00 & 5 WKS later & you JUST found a blown head!!! Horrible service & in competent service!!!!! Good customer service, if only the MAINTENANCE was as good!!!

  Tom Mclain
6 years ago
We get alot of work done here on our very small fleet of gas trucks. The key to any successful mechanic shop is the experience of it's crew. Not afraid to tell you they don't handle something that deep in the engine. We have had more success here than anywhere else.

  Shannon Barber
5 years ago
After my car stalled out, I used AAA service to tow my car to the nearest AAA-registered service shop (Moon's Service Center). While riding with the tow truck driver, the driver alerted me that most cars that he tows to this facility are eventually turned down and told that the repairs cannot be done there. He shared his theory of why he thinks this happens but since that is opinion, I will leave that out of the review. A few business days later, sure enough, the manager advised that they were not in position to handle my repairs (timing belt replacement). Also, the diagnostic fee ($90) seems to be high. Most diagnostic fees I have been subject to pay in the past did not exceed $75. I am not sure if it is a trend or not, that this facility turns AAA customers away, then charges diagnostic fees for their trouble, but I thought I would log my concern here if in fact there is something more going on here...

  LaToya Butts
a year ago
Great Service! If you want things done right with your vehicles, take it to Moon's Service Center. Thank Me Later.Services: General repairs & maintenance, Auto maintenanceServices: General repairs & maintenance, Auto maintenance

  Brett Solomano
6 years ago
Went to Moon's and spoke with Wesley on the phoneDealt with him through the whole process. He was really upfront about everything and I never felt like he was pulling the wool over my eyes or trying to sell me on solutions to half-problems that I only kind of had. As a driving instructor and commercial driver of ten years, a five star review is not something many mechanics get from me!

  Veronica Bramlett
8 years ago
They only get 1 star because I can't get them none. I thought they would be good because they were on my AAA list. I took my car to get my breaks replaced early December 2014. After that my horn didn't work and the under section of my car fell down and was scraping he road. I toiok my car back to them and explained the issue and they claimed there was nothing that they could have done on either of those issues. Now just over a year later in December of 2015 I took my car to my usual mechanic(60 miles away from where I currently live) and it turns out the caliber was not reinstalled property and I need new breaks again. I probably do 15k-20k miles a year on my car, and the breaks should have lasted much longer than that.

  Timothy
6 years ago
My wife and daughter were traveling to FL from IL when their car broke down. Moon Auto adjusted their schedule to prioritize work on my daughters car. Moon spent several hrs between diagnosis, repair and test drive to make sure the car was in working order. While waiting, one of the mechanics brought in breakfast for my wife and daughter. Will took both my calls to discuss the situation and what they were doing to correct the problems. In the end they didn't charge us or take any compensation for their efforts. I greatly appreciate their outstanding customer service.

  Caroline Lyle
2 years ago
They are the best around. I have been using them for years and will continue to return. Great customer service and always complete work on time. For sure will be going back and would highly recommend.Services: Tires, General repairs & maintenance, BrakesServices: Tires, General repairs & maintenance, Brakes

  UniqueB12
5 years ago
The worst place I've visited that mess up my truck. They didn't even know how to rekey my ignition cylinder after replacing it and my truck wouldn't start back up. The truck sat for a month of them just doing nothing so I ended up towing my truck back home. The key y'all gave me was the incorrect key dumb slow people. I believe they mess up my truck on purpose because I came down there almost everyday because they wouldn't call me to tell me nothing. I should just sue y'all for bad service , not knowledgeable of even after diagnosing my truck couldn't get it to start up, not calling the customer to make them aware of the findings and over charging me when I noticed it was over billed and told them they say "ooops it was over charging her". It was starting before you got it now its still sitting.

  Roderick Middleton
8 years ago
Started off as a great service but crooks once they see you have money. Tried to charge me $850 for a $450 part then Gary on the commercial truck side say the part is no where in Georgia. Say he called Rush parts and it will take 7days for the part to come in or pay $200 to have it in over night.I called Rush personal and the part was on the shelf in Smyrna, ga. So I pick it up then picked my truck up.They will over charge you and hold your vehicale longer than needed to make it seem like they did a lot more work.Be careful they will try to get something for nothing.

  Ryan McDowell
5 years ago
AAA recommended my truck be towed here. They only work on vehicles they want to work on, no diesels. Tow truck driver warned me about shop but I assumed AAA would weed out the bad shops. Owner was not helpful. My next call will be with AAA.

  brannon helton
7 years ago
Took my car in to have alternator checked and coolant leak. I was told the alternator was good and my radiator was cracked. I bought a battery only to find out the alternator wasn't no good and the cracked radiator turned out to be a leaky hose. Smh. Never again

  Rob Shorts
a year ago
My go to repair shop. Always dependable, quality work, great customer service, and definitely a service center you can trust.Service: Engine repairService: Engine repair

  Melissa Carlson
4 years ago
Great place! I took my car there for some repairs and the Sexy guy at the counter named Will took care of it at a great price! This is me new spot for sure!

  Miguel A Medina
a year ago
Just doing good job the people song the shop working on the computer and on my car and then fix a really good I m so happy with them

  Dontavius Hurston
a year ago
Outstanding mechanics. Front office associate on the semi truck side is a great guy and knowledgeable about semi

  Neidy Martinez
a year ago
Great experience and I they were able to get me out on timeService: Auto emissions testingService: Auto emissions testing