Tires Plus

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Barnett
a month ago
I recently had the pleasure of visiting tires plus in Duluth, Georgia, and I must say that my experience was nothing short of outstanding all thanks to Sean. From the moment I walked in Sean greeted me with a warm and friendly Demeter instantly putting me at ease. Not only with Sean incredibly knowledgeable about autumn mechanic services, but he also took the time to listen to all my concerns and thoroughly explain all my options. He is patience and willingness to go above and beyond to ensure all I had all the information I needed to make an informed decision truly impressed me. What such apart is his genuine desire to help customers. He didn t try to upsell me on products or services. I didn t need instead, he focused on finding the best solution for my specific needs and budget. His professionalism and attention to detail were evident throughout my entire visit. Thanks to Sean and his exceptional customer service I left tires plus feeling confident in my purchase and grateful for the positive experience. I highly recommend Sean to anyone in need of automotive existence in the Duluth area. He is a true asset to the team at tires plus.

  Anna Andreyenka
2 weeks ago
I came yesterday for new tires and alignment for one car and oil change for another one. The manager was very friendly and helpful, he recommended the right services and was clear about the cost. They finished the work on both cars on the same day, in relatively short period of time. Definitely recommend them for the future

  J Terry
3 months ago
They are friendly, courteous and can be trusted to do what your vehicle needs. They contact you if they find things that were not on your original request list that really need to be taken care of before doing the work! Have gone to the Duluth store for many many years of confident and reliable care for our aging vehicle. Can always count on them to do whatever is needed and get it done correctly!

  Genie Bolt
2 months ago
Have been coming here for the last 6 years. It is like going to a trusted friend, the hometown mechanic - You can trust them to give you the right advice and do a great job on your car. See Javier - he is the best!

  Lisa Naccarato
3 months ago
Though I moved further away, I came back to the Buford Hwy store because of the staff and the quality service. It is easy to make an appointment online, the staff is friendly and helpful, and the car service was completed with no issues.

  Bill Magyar
4 months ago
Sean and company were very receptive and helpful. Got my van in and out same day. This was similar to the treatment I have gotten before at this location. Definitely recommend.

  Des
3 months ago
Jacob is literally the best! I was in a crisis I showed up last minute and he was still able to help me. I m just a girl ! He s the best makes y feel like good people are still out here !

  Chris Roth
2 months ago
This is the place to go for your repairs! I have been using them for at least 15 years. John the manager is awesome always takes great care and pride in their work!!

  Christopher Carleton
3 months ago
These guys are Awesome. Made my life completely Easier and i only come to them for any Tire issues i may have. They know their stuff. I am Highly Appreciative.

  David Manley
2 weeks ago
Shaun, the shop manager was very helpful, Courteous and friendly made me feel at ease, and I felt like I was getting good value

  Greg Wikle
3 months ago
I took my car to this location to have the tires (which I purchased at another Tires Plus locn) rotated and balanced. I was told by the employee that tire rotation was free but there would be a charge for balancing. I pointed out that on numerous previous occasions I had my tires both rotated and balanced at other Tires Plus locns and never had to pay for those services. I noticed before I left the store that the rear tire on the passenger side had the cap missing from the stem. An hour or so later the same employee called me and said my car was ready to be picked up. Upopn arrival I noticed that the rear tire on the passenger side still had the cap missing from the stem. If they had actually rotated my tires, it seems the missing cap would be on a front tire. What's more they moved my car to another locn in the parking lot in effort to deceive me.

  Rod Parris
a month ago
Technicians spent quality time on the vehicle. Javier and Jacob were easy to work with, and they communicated very well with me.

  Rashad Amin
6 months ago
Ordered my tire for me but decided to purchase a used one for a fraction of the price. I paid $85 for the same used tire I would have payed $260 for. The only time I would recommend buying new tires is when you are replacing a complete set of 4 other than that by used to get by.Times is hard.

  Anna Huthmaker
10 months ago
I have used this Tires Plus location for years, and I ve always had fabulous service. But this time, the service was extra wonderful!! I was in a bind, with a tire going flat, and they had zero availability. They are so popular that they stay full much of the time. But the owner himself said he would do everything in his power to get my tire fixed so I could go out of town tomorrow. They literally finished it 10 minutes before they were closing, and I cannot believe they were so awesome! They really went out of their way to take care of me. I was already a loyal customer but they just showed me why, yet again Service: Tires

  Jake Ryan
5 months ago
Thank you to the two young gentlemen who didn t hesitate to stay a little past close to get the job done! I feel like I didn t thank them enough since I was rushing out but I do appreciate it and will def recommend and be back.

  James Park
6 months ago
After purchasing four new Pirelli tires from here, I experienced severe vibration and handling issues with the vehicle. I took the car to the dealership, Mercedes-Benz of Atlanta Northeast to assess the problem. Upon examination, they concluded that I was sold defective tires that had to be replaced.All four tires were out of round and testing indicated more than 100lbs of road force. They noted the tires could not be properly balanced because they were defective and should be replaced to avoid further damage to the vehicle.It has been nearly 3 months since I raised the issue with Tires Plus and they have not taken any accountability. Each call with the store simply results in an empty promise to look into it. A large part of the problem is the store is terribly understaffed and the employees do not have adequate time for customer service. The management does not appear to provide their employees with sufficient resources to really provide customer service. Explains the poor BBB rating.Meanwhile my car continues to have safety issues.Services: Tires, Brake service & repair

  Ashana S
3 months ago
I received great care from Shawn at this location! He gave me recommendations on the spot to help expand the lifetime of my vehicle out on the open roads .

  Jock Barnes
2 weeks ago
Javier was very accommodating to my circumstances. He was very helpful and informative with the info that I needed.

  Jenny Anderson
3 months ago
Wonderful service definitely feel like home when walking in to get my car serviced very knowledgeable about what my car needs every time

  Deontray George
8 months ago
Where should I start I went there because I ve received good service not for my car, but for a family member a year ago. I was under the impression I ll receive the same for my car, I was completely wrong. I had gotten some brakes and rotors from this other place and it was an issue. Not the issue this business gave me but something that wasn t really bad. I talked to them about it and they stated they gave you some cheap brakes and rotors that s why, we give our customers the best hardware. They put on new brakes and rotors for my rear it was fine, but when they put new brakes and rotors on my front horrible. I started to have an rubbing sound when I would come to a stop from pushing my brake pedal to stop my car. I called they stated they was booked can I come in tomorrow, I did. Me and the GM went on a test run and he heard the noise, he stated he ll have his mechanic look at it. He did and his mechanic stated he didn t hear any noise and everything looks fine, how didn t you hear anything but your boss did? FYI you can t hear anything wrong with your brakes if it s cold. The GM stated if I hear it again bring it back, I did and I told him. The next day his master mechanic had test driven it and heard the noise, he stated I need more expensive brakes and rotors to stop the noise. He also said it s not a safety issue, but I drive for Uber and Lyft and can get reported on the issue which can lead to deactivation. I felt theEntire time the master mechanic was giving my an attitude. Mind you I hadn t made any money for 3 days because of this issue, but I didn t have an attitude. They redid everything and the master mechanic said take it easy for a few days. Here I am now and it s still the same. I don t recommend anyone getting front brakes or rotors from here until they get better people that actually know what they re doing. I will not return for services, thank you for wasting my time and allowing me to lose moneyService: Brake service & repair

  Sarah Argenton
5 months ago
WARNING! STAY AWAY FROM THIS COMPANY! SCAMMERS!I purchased tires from them and I called them when I got a nail in my tire , I was told they were under warranty when I purchased them, however when I called about the nail in my tire they said since the guy gave me a discount when I purchased them, then the warranty was taken off. I will NEVER give this company my business again.

  Jonathan Carmona
7 months ago
We scheduled to drip off 1 of our cars at 11 am Sunday and when we drive to the location 2709 Buford the doors are locked and nobody is there. Call the number and someone puts me on hold for over 10 min. Needless to say I drove away. Very unsatisfied. What if I had dropped it off yesterday and nobody would be here working on it today and we need the car to go to work Monday.Service: Tires

  Vel Hodge
a month ago
The Manager, who has outstanding Customers service and very helpful about my car. Sorry I forgot his name.

  Ma'at Venus (Brittni)
a year ago
It was 6:30pm when I arrived and the business was preparing to close. My tire was losing pressure fast and I was speeding to get here or else I would be stranded.They were awesome!!! They took me even though they were leaving. I am so grateful. They have me a good price on a new tire, then zip zip zip, I am back on the road again.Thank You

  Courtney Kress
a year ago
Javier is AMAZING. I used to come to this location all the time before I moved and between him and the previous store manager, I have to say he is one of the most amazing, honest, helpful, caring people I know. I have been moved out of the state for over a year and when I called on 12/31/22 to ask if they had room for an oil change, Javier remembered me and was excited to have me come by! Between listening to him on the phones with customers and in the bay with the guys, he is exactly what that store needs. 10/10 will ALWAYS recommend Javier and his team!!

  Jeremy Johnson
4 months ago
I ordered the tire, but could not return for a few weeks. They still had the tire and got me in last minute to mount the tire with complete courtesy and customer service!

  Brenda Burel
3 months ago
Came a day early for my appt (oops), took me in right away anyway. Very friendly and helpful.

  Drew Strickland
2 months ago
Jacob did a great job getting me in and out on short notice. Thanks!

  Joe Carlson
a year ago
I have used Tires Plus for all my cars over last 15 years. I normally use a different location but I want to give a Huge shout out to Javier at this location! Such great customer service and stand up guy. Tires Plus, it s folks like Javier that keep me coming back no matter the location. Till next time!

  Jeannette Grant
7 months ago
Horrible!! We've been going to this location for years with no issues. It's gone downhill. Went in today a Monday & had the worst customer experience!! As soon as we walked in, the worker with name tag on (Mohammed) first ignored us. Finally, after a few minutes of staring at him, he asked what we were there for. Told him we had an appointment for 10 for an alignment. He then, in a louder voice, said they were short staffed & didn't go by appointments made online. I told him I had called last week & made the appointment with someone directly at the shop. He then kept coming up with various excuses on why we needed to think twice about getting our car done today. He was super rude & it was obvious that he didn't want our business! We left to the Tires Plus location in Norcross & were in & out quickly with GREAT customer service. Mohammed should go to the Norcross location to be trained