Lexus Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mary Vo
a week ago
Melvin was so nice helping me with my service and needs of my car. Melvin told me everything that I needed done with my vehicle and he made sure that I understand every part that I wasn t understanding. Love it how quickly everyone gets things done with each other!My wait time was 2 hrs for my service but things were done before. Thank you so much and I will be back

  Rhonda Kennedy
a month ago
Very nice place, very busy at any given time. They handle it very well. Very nice waiting area to hang out while you wait, which makes it a lot easier. I have been with Hennessy Lexus Gwinnett for two years now and I have been pretty happy with my service every time that I have been there. With my sales person on both vehicles (Jeremy) and all the service techs are extremely nice and as helpful as they can be. This time was Don Park and he was the nicest and friendliest and this always makes the wait easier. They have a lot of cars coming in and out so you can tell they are at times a little hurried. But they do get it done. I love that they also clean my car every time I take it in to have something done. That hands down is awesome. That little perk always makes it worth while. Thanks Hennessy Lexus Gwinnett.

  Fiona Cornick
2 weeks ago
Kristen (Service Advisor) was friendly, helpful and kept me advised on the progress. The Service Manager was also helpful and friendly. Everyone I encountered was polite and friendly and everyone was smiling.

  G. Effio
a day ago
Terrible experience, those people need more training, they are cold as ice, my car is almost new, only a year and a half old, and they wanted to charge me for the tire rotation service and to put a new battery in the car remote control. It is incredible. They wanted to charge me almost $400. .

  A S
2 weeks ago
Had to get some work done at first I was told it would cost $13,000 but after a few days they called and told me it was covered under some kind of warranty and I paid $0. Thanks to everyone that worked on my car and to make sure that I didn t have to Pay this insane amount!

  Tabitha Riley
a week ago
Hennessey Lexus service department goes above and beyond. From greeting you at drop off to pick up, everyone is pleasant and helpful!Danon was so great at keeping us informed as to our repair!

  Kate Cranor
2 weeks ago
Great service within a reasonable time. Extremely nice waiting area! Trustworthy assessment of the car no unnecessary pressure or up-charges like other places.

  shaan Noorani
2 months ago
Excellent service advisor don is taking care of my GX460 like his own. place is so clean you can spend all day in the lobby but they done the job so quick and fast. So keep it up guys five star.

  Sabrina Porter
2 weeks ago
Hennessy Lexus of Gwinnett has excellent service. My rep, Devin Carter was top notch! He provided me with the updates I needed in a timely fashion with no interruptions due to my work schedule. I didn t miss a beat!! My car is running like new! Thank you!!!

  Vinesta Anderson
2 weeks ago
I always have a pleasant experience when getting my vehicle serviced at Hennessy Lexus of Gwinnett. The moment I enter the service area, everyone I come in contact with is always eager to assist. My Service Consultant, Devin Carter, does an excellent job communicating with me regarding my vehicle.

  Tim MacBain
2 weeks ago
I took my 2018 ES 350 in for a combo 75,000 - 80,000 miles service. Maceo put together a visit that covered both scheduled services; but that did not duplicate services. I was in and out in about 90 minutes. He also let me know that I may need a brake job at the 85,000 mile service. That means I would have put 45,000 miles on the current set of pads.

  Marguerite Blassingame
a month ago
I brought my car in for service because it was making a noise in the rear. Danon, my Service Advisor took care of the problem, and provided me with a loaner. Within less than 24 hours I was back in my vehicle. Danon provided fantastic service and really cared about getting the job done. Thanks again Danon, superb customer's service!!

  Ajhana Stiggons
a week ago
My service advisor was awesome every informative and knowledgeable i love the experience i had with him i differently will be coming back and hope he be my service advisor again

  K.J. Salas
a week ago
In and out quickly and kept up to date on the status of my car the whole time. Great service!

  Doomin Paek
3 months ago
I made an appointment online two weeks ahead of time. I bring my car in for service ahead of the appointment time. Nobody comes to speak with me for over an hour. When I ask what's going on, they hassle me about if I made an appointment or not. I saw multiple people arrive later than me receive service before I do. The only reason someone ended up speaking with me at all is because I had to inquire on what was going on with my vehicle. These guys plain forgot about me. Service advisor forgot about me.I admit, I'm use to this type of service in fast food restaurants, but now it's permeated to auto repair service. I left without getting any work done. When someone treats me this way, I take it as "go find someone else". I have been to several different Lexus dealerships, in different states, and never received service like this. I can't ever see myself coming back here again for anything.

  Dez Davis
a month ago
No matter when I arrive or who I speak with I am always treated with courtesy and respect. My gas tank cover was missing and they replaced it without me asking. Thank you so much

  Arthur Brown
a month ago
My experience at the Lexus service center was very friendly and professional. The person who attended to ensuring that my cars service needs were met was personable and reassuring that my car would get the ultimate attention so it would be able to continue to get me from point A to B.

  Deborah Potter
a week ago
Customer service very nice! The car was done in a timely manner for it being so busy.

  Lisa Beck
a week ago
Great experience they just put to much air in my tires where the gage didn't register the tires due to over inflation.

  Aftab Alam
2 months ago
I scheduled for a diagnostics about 10 days ago. I was told that a service advisor will call and explain and process and loaner car. Nobody called so I called them yesterday. The person at service told me he is going to put this on high priority and someone will certainly call today which was yesterday. I did not receive no phone calls. Today on February 1st I have scheduled to drop my car 1pm. I called the service today and was told that i am scheduled for a diagnostic which takes about two hours and for two hours they don t provide a loaner car. My question was why I was not told this on the day they scheduled this appointment. They didn t even tell me anything when I called yesterday. Now I am thinking how to arrange a ride back home since it is too late to arrange a ride. I have left a voice message to the service manager of Hennessy Lexus Gwinnett and waiting for him to call back.

  Raynard Sterling
3 months ago
Hennesy Lexus has lost their stellar customer service. I am extremely disappointed as a return customer who has spent thousands of dollars at this very dealership. Was informed that they are booking 2 weeks out. Ridiculous! Then I was told if I come another day early in the morning I could get my vehicle serviced. I showed up on 2 separate occasions before 10am and was told they are not accepting walk-ins. That s what happened to me.

  Sam
a month ago
We generally had a good experience, but unfortunately, no one informed us that we would not have Lexus Enform on our vehicle because it was a recent year, but the 3G computer was still in the car. This meant that none of the features including the navigation system, and the safety systems did not work. It is very disturbing that these limitations were not shared with us at the time.we will trade the car back in as soon as we possibly can afford to do so and probably will go to the Honda CRV which is very nice and very competitive.

  Mahesh Sabnani
a month ago
Car door was scratched in service. I notified the customer service rep who called me to check on satisfaction. She advised that the issue would be surfaced to management. I never received any follow up.

  Jewel Bowman
a month ago
I ve been a Lexus owner since 2009. I love their look and reliability! I ve had a 2004 GX470, a 2014 GX460, and now a 2023 GX460. They have never done me wrong. The service department is thorough and accommodating. I will never let go of a Lexus :)

  John Panaseny
3 weeks ago
My experience with this Lexus service department is excellent. They are always on time and professional. One of the reasons I continue to purchase new Lexus vehicles is because the service is amazing.

  Carol Chichester
2 weeks ago
I always have a great experience at Gwinnett Hennessey Lexus. Great service advisor is Brandon Thompson. He is very knowledgeable and respectful.

  Patrice Aryee
a month ago
Very easy to get service! Overall, great service! The only downside is the wait since they service so many people.

  Nikki Hawkins
a month ago
I have had several services and I have always gotten wonderful experience. Drew is amazing and very knowledgeable.

  Louis J
2 months ago
I had the pleasure of having danon henton being my service advisor very attentive to the situation at hand, keeps you up to date how things are going with your vehicle I m happy to have Danon as my service advisor thank you and god bless ..

  Carole Crighton
a month ago
The service department at Hennessy Lexus of Gwinnett is one of the main reasons I purchase my cars there. They are always professional, friendly and knowledgeable.