Jaguar Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Karen Hall
2 months ago
Evan did a great job at keeping me up to date on with the progress on my car

  Jacqueline Copenny
a year ago
I have a great service professional. Elwin is always pleasant and makes sure more pairs are completed to my satisfaction. If he anticipates a loaner us needed because I travel around 2.5 hours to get there, one is provided. Great Service!!Service: General repairs & maintenanceService: General repairs & maintenance

  Honesty Harris
a year ago
Had to take my car in for service. Absolutely dreaded having to do so as we all know this can sometimes be a nightmare. However, soon as I pulled in to the service center I was met with a very warm welcome. The young lady that checked me in was warm and inviting. Great positive attitude. She got my information and then introduced me to my service advisor Austin. Austin was equally as positive and helpful. He asked if I had a ride or if I needed shuttle service. He advised it may take awhile to get a diagnostic on my car. So off I went. Austin followed up in a few hours and told me my car was ready. This was an overall great experience. Thanks guys!Service: Auto maintenance

  Elaine Friday
10 months ago
Tom, the service foreman was very attentive and patient with my auto stop issue. Several attempts was made to duplicate the issue I was having with no success. He offered to run a diagnostic which did not show any problems. He offered to reset the vehicle and explained what that would do.Service: Auto engine diagnosticService: Auto engine diagnostic

  William Moody
a year ago
Austin was very professional. He made me feel appreciated by remembering me and things we discussed from my previous visit. He took time to understand my issues and concerns. I did not feel like he was there only to take as much money from as could like how majority mechanics operate. He was very effective in communicating with about the steps and details of my repair. Austin is outstanding and he is one of the reason why I take my vehicle to Hennessy of Gwinnett.

  Veronica Collins
7 months ago
I had my oil changed and requested they check out a knocking sound on mydrivers side . I was informed it would take about 4 HOURS! I don't live in Atlanta so I had to drive 2 1/2 hours to get there. 7 hours is too long to wait for an oil change and test driving my car. I will take my car to another Jaguar dealership.Service: Oil changeService: Oil change

  Jonathan Mathes
11 months ago
Currently they are going thru new management and it was timely to get my car diagnosed. It was hard to get anyone on the phone or to return a call. After several attemps I ended up stopping by the dealership. Thats when i met the new service manager who gave me his number and he delivered on his promise after he got a good understanding of the issues i was dealing with.Looking forward to a much better experience in the future.Service: Auto maintenance

  Janet Davis
5 months ago
My rep was great, Austin.I think warranty should have applied in this csse.Services: Engine repair, Vehicle InspectionServices: Engine repair, Vehicle Inspection

  Carol Bartolo
a year ago
Level of service is mediocre. The prices charged is not on par with the service. The service representative is difficult to reach for status updates. The app used is not user-friendly. We have had service issues in the past and have provided feedback with no follow-up. I have left messages. Unfortunately, this is the only dealer with a convenient location so we just deal with it until we can find another Jaguar auto repair company.Services: Auto water leak repair, Tire rotations, Auto tire replacement

  CW Pitts
a year ago
Great service advisor, nice waiting area, almost perfect. But a luxury car dealership that offers no loaner vehicle for customers w/ extenuating circumstances is disappointing to say the least. Totally surprised & upset by that info.Service: Auto maintenanceService: Auto maintenance

  Jessica smith
a year ago
They are AMAZING! I appreciate them because they always attempt to do what they can to make their customers happy. They are good at helping to solve whatever issues the customer may experience and communicating with their customers. Although I have another one closer to where I live, I always go to this one because the service and professionalism is so much better!Services: Brakes, Battery

  Susan Delaney
a year ago
Have high praise for Dylan and the Jaguar service team. They kept me apprised of the parts delay and provided me with a loaner vehicle as soon as one became available. Any time that I attempted to communicate with Dylan he was very prompt in responding to me. I was treated fairly & respectfully.

  Kameshia Jones
a year ago
Greetings, from the scheduling of the appointment with Channing to the very helpful gentleman that check me in, I will continue to make this hour drive for service on our jaguar F-Pace. They are professional, courteous and efficient. Job well done team! The Satterfield sService: Oil changeService: Oil change

  Frenchell Chanel
a year ago
I had my 25,000 mile service with the company. I waited for 8 hrs to get my car serviced. The Gwinnett Jaguar didn t have a loner car.I leaves so far away from the place I couldn t go home.But I wasn t offered an incentive for the wait because they didn t have a loner.Service: Auto maintenance

  Julieta Zapata
a year ago
I had my 2018 Jaguar XF (34k miles) towed into jaguar on Friday September 16, 2022 due to a failure with my power steering. To say my experience with Jaguar Gwinnett was unsatisfactory would be an understatement. I have visited this location previously approximately 2 or so months ago for a warranty repair. I waited a couple of days, which I was able to thankfully do so as I had a vacation planned. I returned from vacation without hearing from Jaguar 5 days later. I finally called to get an update and heard back from my service advisor Elwin Palma. I spent the next week and a half being misled and playing cat and mouse to find out what was wrong with my, respectively new, car. I hear back from Elwin that a steering angle sensor must be replaced. Worrisome, I call my boyfriend who is a diesel mechanic technician to get some information. As a young woman I am often misled by people like Elwin, as I was this time. I don t get a call for a week even after attempting to contact Elwin and leaving many messages, many times. I hear back from Elwin finally that my car will be ready soon and that the part came in, now there s a courtesy vehicle available for me. I pick up the rental and hopefully await a call for my car to be ready. No call. Nothing. I finally get a call days later saying that the technician looked at my car for 5 hours only to find out it is salvage title. My car, now at the shop for two weeks. I was asked to immediately come tow it and bring the rental back. Elwin knew the car was salvage title from the beginning and did nothing for me. Misled and lied. No help, no guidance. I adamantly tell Elwin that there is no way an angle shaft sensor is the problem and that a salvage title will not prevent the car from being programmed. To say I was misled and lied to is a misstatement. I willfully tow my car to my boyfriends shop that night and my car is running 3 hours later. It happened to be a faulty steering rack which you could see if you had even taken a look at the SHREDDED belt. Thank you God for parts cars and boyfriend diesel technicians! Thank you for nothing Elwin, this is unbelievable and I would never, ever recommend Jaguar Gwinnett to ANYONE. Actually, I will post letting people know NOT to go here. Ridiculous.Services: Steering & suspension replacement, Auto engine diagnostic

  Monica S.
2 years ago
Every time I ve taken my car in, my car is never returned the same day. It s usually kept several days. The last time they couldn t provide a loaner. I dropped it off Monday night for an 8a Tues. appt. the next morning. I called that Tuesday, since I hadn t been given any updates & was told the car wouldn t be looked at until the Wednesday. I got it back finally on Thursday. The only updates they give me were via text. No personal calls, which I d expect considering how long they had my car. There were other issues with the recommendations they gave for add l repairs. These were partly the same recs they gave at my last service. I choose not to have them done there because it was over priced. I had my alignment done elsewhere recently, so the fact that they were telling i needed to do that tells me that no one actually looked at my car for this. I find they re service very frustrating.

  Sheila Butler
10 months ago
Had brakes repaired and an oil change. Always an excellent experience with this auto service. I would advise anyone that needs this service to go hereService: BrakesService: Brakes

  Steve Jennings
a year ago
First time at Gwinnett Jaguar and Austin took care of everything as expected. Easy to work with and the service and brake repairs were done perfectly.Services: Brakes, Auto maintenanceServices: Brakes, Auto maintenance

  JEB
a year ago
Under Elwin's supervision, servicing my car was excellent. And they were able to identify another area that I had noticed that something did feel right.Service: Auto maintenanceService: Auto maintenance

  Tremaine Johnson
3 years ago
Igor my service advisor is the absolute BEST! Saying that he went above and beyond would be an understatement! I ve never had a dealership experience like the one he provided - not even during previous visits to the same dealership. I would absolutely recommend Hennessy Jaguar to anyone owning a Jag/Land/Range Rover but Igor is definitely the secret ingredient!! On a scale of 1-10 I d give him a 20 any day!!Services: Air & cabin filter replacement, Steering & suspension repair, General repairs & maintenance, Wheel alignment, Brakes, Oil change

  Rodney LaShawn Rainey
10 months ago
Great group of guys and gals in service department. I ve dealt with them for years. Always courteous and professional!Service: Auto water leak repairService: Auto water leak repair

  Sanford Fried
a year ago
Job well done, but took a week to obtain parts for my 2004 XJ-8. Cost ran $1000 over estimate. Not pleased with the latter issue.Services: Brakes, Auto maintenanceServices: Brakes, Auto maintenance

  James Hill
a year ago
Dylan was my service associate and he ensured I was aware of the status of repair throughout the process. He was knowledgeable, courteous, and made the experience simple and easy.Services: Auto engine tuning, Tire rotations, Vehicle Inspection, Wiper blade installation, Auto maintenance, Battery, Oil changeServices: Auto engine tuning, Tire rotations, Vehicle Inspection, Wiper blade installation, Auto maintenance, Battery, Oil change

  Jon Johnson
a year ago
Service was faster than expected. Explained all items in detail and didn t try to sell me something I didn t need. Waiting room is comfortable with snacks, coffee, and drinks.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Tae Kang
a year ago
Worst experience, I will not bring my business there anymore, the car advisors are a joke , car advisors talked backed with me disrespectfully. Hennessey Jaguar I know all your workers work off commission but the way the car advisor treated me. I wish I could give 0 starsService: Auto engine diagnosticService: Auto engine diagnostic

  Richard Harvey
2 years ago
Christian was super helpful, knowledgeable, and courteous. He clearly did his research on the repairs and was able to offer anecdotes and comparisons to other vehicles he d experienced with similar issues.Service: General repairs & maintenanceService: General repairs & maintenance

  Cicely McCall
a year ago
They did an amazing job and the General Manager, RJ is amazing and a man of his word. I will definitely continue to take my car to this location.Service: Auto maintenanceService: Auto maintenance

  Bryant Banks
11 months ago
Austin was very pleasant to work with. My experience at Hennesy Jaguar is always very pleasant.Service: Auto maintenanceService: Auto maintenance

  T J
2 years ago
I bought a 2017 Jaguar XF mid June. Before I took ownership I asked and it was agreed to that the scratches and the paint transfer would be buffed out or cleaned up so you couldn't see the white and green paint on a black car.When I went to pick the car up the same exact scratches and paint transfer marks were still on the car.I was in a rush that day or else I would have left the car there.But then again, we are talking about car dealerships. They don't have the best reputation for customer satisfaction.

  Andrea Romaine
2 years ago
I had a 9:30 appt. I was on time, I asked to have caliber covers installed along with some routine issues under warranty. I was asked if I wanted to wait or request an Uber to nearby mall, I chose Uber. Jaguar paid there ,I paid back.??? I wasted a whole day because when I returned I had most of the same issues, caliber covers not installed, I was charged and as of today have not been refunded.First time visitor and not encouraged.Services: Tires, General repairs & maintenance, Air conditioning