INFINITI of Gwinnett

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lynda Rogers
a week ago
I want to thank Velislav Tsvetanov for his excellent customer service skills. He was very friendly and willing to show me everything I needed to know about my new QX60. I am very pleased!!!

  Margie Wohnsigl
5 months ago
Best experience buying a car, hands down! Devyn in service led us to our sales rep, Caleb. He was patient, knowledgeable and a breeze to work with! Caleb introduced us to Jana, the sales manager who made the pre finance and sale go so smoothly! She also let us know, this dealership is DOG FRIENDLY!Goran closed our deal in finance as if he d been doing this kinda stuff for years! HE HAS! The best team to work with! We found a gem in this crazy world, we live!

  Dreaming Big
3 days ago
Great experience from start to finish. Velko was a great salesman. This guy is fast, I mean on top of it. I couldn't wash the car as fast as he put this deal together. Found rebates we haven't even heard of. Worth the drive from N.C. Thank you guys, all of you!

  Byron Auguste
a week ago
Had the worse experience with the service of my QX60! I will never return to this location for service to my vehicle. I brought my vehicle in working condition and went in for the regular 60K maintenance. After about 2 hours while waiting , one of the service guys came to me and said that my car would not start and I would need a new alternator. I was bewildered and said I brought my car in working and starting ..it s never failed to start for the 4 years I ve owned, how come it s just not starting now? Then he gives me the price of a new alternator as $2750!! I kept my calm and said, I brought a working vehicle for you please give me my vehicle with the ability to start it and get out of here. Long story short, it seemed something went wrong with my battery while at this shop..not sure what happened but rather than doing a diagnosis on the battery they tried to upsell me an alternator instead. I went to another location, after a week of hell with my car failing to start more often than never experienced before, paid $195 for the mechanic who ran a diagnosis on the vehicle and told me all I needed was a new battery at $277. The alternator was fine and doing its job with the right electrical output to the battery. My car is now 100%. I really don t know what my original battery looked like, before taking it to this Gwinnett Service center..but one thing is for sure, I will not be back there. You be the judge. This was my honest experience.

  wanda holliday
2 weeks ago
Gwinnett Infiniti is a great place to shop and purchase a great car. I was involved in a crash a couple weeks ago and everything was handled expeditiously. Grateful for the craftsmanship of Infiniti. It saved my life and grateful to my husband and our saleswoman Nasira, I m in my new Infiniti QX 50 Lux

  Derek Payne
3 months ago
Had a issue with my infiniti's transmission. Was still covered under warranty. Andrea from the service department did a fantastic job with getting everything fixed and getting my vehicle back in working order. She made the process very easy and kept me updated throughout the whole process. They treated me fairly and offered some other services for preventive maintenance at a very fair price. Would highly recommend.

  Joe Parker
3 months ago
This dealership is absolutely great. They make sure to take care of their clients. Mark Prston was our salesman and he was superb!

  Joe Yusupov
a month ago
I ve been to Infiniti of Gwinnett multiple times to service my car and for warranty repairs. The customer service is always outstanding. My service advisor Gulliani is a true professional and very knowledgeable. Always communicating about the status of the repairs and responding to questions I might have. Everyone there is very courteous and friendly.

  Darcy Pucciarello
a month ago
I went to Infinite of Gwinnett because my red car light was beeping and draining my battery. They told me it was because the convertible top was not functioning. I explained that it had not been functioning for over a year but the beeping sound just started. They assured me it was the problem.They replaced a plastic piece on both sides. The new parts were $50 each, so total cost was $100. My total bill was 2,688.92 after two hours of labor.When I got home the beeping continued and so did the draining of my battery.I brought it back a few days later, and they told me they found 15 amps still present once the vehicle goes to sleep. This will cost 5557.92 to fix the beeping and draining of the battery.Then they tried to say they did fix the problem originally and that the draining of the battery was a new problem that happened to occur a few hours after they "fixed" the old one.

  Nomis Cisic
2 months ago
Been shopping for a new car for a while and had been in touch with this dealership on what I wanted from models, accessories, price, etc. they were super diligent and helpful finding me the perfect used car for the price I wanted! Goran was super helpful with the whole process and made sure everything was in order!

  Q Lew
6 months ago
Had a great experience purchasing my new 2023 QX50! Mirnes...Jana...and Benson were great throughout throughout the process! My anxiety was on a 100 and they went the extra step to address all of my questions and eased my mind in this decision! Glad to apart of the Infinity fam!

  Zlatko Kerken
3 weeks ago
Jana was very knowledgeable and professional. With the experience that I had, I am definitely coming Back and recommending her to everybody. Great job and thank you.

  Juni Hsieh
a week ago
I have always had great experience with Infiniti of Gwinnett, this is the 6th vehicle I've purchased/leased with them.Highly recommended, I've referred many of my clients to purchase vehicles from Infiniti of Gwinnett, and they all have express supreme satisfaction!

  Chris Smith
10 months ago
Awesome dealership with exceptional selection of new and late model vehicles in excellent condition. My salesman Velko went above and beyond eraser I expected during my purchase. His knowledge and Goran (manager) made the entire process an absolute pleasure. I would highly recommend this dealership.

  emirbasic53
4 months ago
Mirnes was great to work with. Made the process easy and stress free. Buying a car is difficult and a big purchase but he really made the entire process smooth and kept me informed the whole way. Also checked in on me a week later. Overall great experience and great service.

  Laura thompson
3 months ago
Its a sweet car they sell, all kinds, but all will need service of some kind sometime. They have a pretty good service dept. Elvis being my go to man. He will break details down to me as I know D means drive and P means park E well u get it...

  Michelle Kinnear
a week ago
Very professional and personable. Enjoyed our time buying our car. Great price and great people!

  Rikky Huskanovic
4 months ago
Been planning on a buying myself a new car for a while and thankfully I ran into Mirnes Sinotic when I came to this dealership. He made the whole purchasing process so much easier than I've known it to be. Positive, knows what's he's taking about, and genuinely wants to make things as quick as possible! Big thank you to both him and Jana, 100% recommend coming here and asking for them if possible!

  Amar Basic
4 months ago
Had a great experience working with Mirnes Sinotic in the sales department. He was very knowledgeable and was able to answer all my questions. His positive attitude really made a difference while making an important decision. If you are in the market for a vehicle, I would highly recommend his services.

  Tina James
a month ago
Infinity of Gwinnett sales and service are excellent. I have been working with them for years. I intentionally bought my second Infinity from them because of the service department. I have moved to Florida but still get major service done at Infinity of Gwinnett because of the service team Guiliany and Harvey.

  Katie Lee
4 weeks ago
I brought my car in bc my check engine light was on. Guiliany contacted my extended warranty company after they found I needed a valve body. He coordinated it all and my repair was approved. I was even able to use a loaner for a few days while my car was being worked on. Top notch service from Infiniti of Gwinnett service!

  Sean Lee
2 months ago
Shopping a new car is always an exciting experience. Today, I had the worst experience at this location. Goran, represented himself as a big boss at the location had a worst communication skill to treat his buyer. I ve never heard from any dealership You buy it, or leave before. It was a very unpleasant experience and will never go back. Yes it was racism. Good luck!

  Ibrahim H.
4 months ago
Mirnes really impressed me with his professionalism and extensive knowledge. The buying process was smooth, and he addressed all my questions with clarity. His approach was collaborative, ensuring my preferences were met without any pressure. Mirnes's excellent communication made the experience enjoyable, and I highly recommend him for a positive and stress-free car-buying experience.

  Phillip Connor
5 months ago
Is is standard practice for the promise of delivering a car since the service manager lives in the same city as I work and then not calling and not showing up with the car? Thanks Greg for not calling me or picking up the phone the 3 times I called to see if you were still coming and avoiding me while I waited to talk to you the next day when it was a known inconvenience to come pick up the car on Saturday. I say "known inconvenience" since you VOLUNTEERED to bring me the car since you live in Jefferson. And thanks for cancelling my oil filter order that I needed so I can pay and do the "free" oil changes that are supposed to be included. I would rather spend the money on my own oil and filter than have to come back to your customer no service

  Tina Sylve
2 months ago
Velislav, Jana and Gancor made my buying experience seamless They were honest and extremely knowledgeable . I got a fair amount for my trade-in and a good deal on my new vehicle. I would definitely recommend family and friends to Infiniti of Gwinnett.

  thatsgeegee_15 Newby
3 weeks ago
Andrea W. in Service is the BEST!!!! she took care of me and my husband's QX60, I felt like she really cared, she took her time explaining things to use. She was very professional, very Knowledgable . She also showed empathy . Because of Andrea Gwinnett Infiniti has a new customer as long as we own a Infiniti. THANKS!!!! Andrea W.

  Kandice Render
4 months ago
Mirnes is an absolute gem and wonderful salesperson to work with. He followed up with us even after the sale was complete and took the time out to check and make sure everything was to our liking. He is definitely someone I would buy another vehicle from.

  Travis Anderson
4 months ago
I have purchased 3 cars from here and the service is always A+! Nasira and Jana in sales are phenomenal! Goran in Finance is amazing! And Andrea is always super pleasant in the Service department!

  Sarah Garrett
3 months ago
Nice & friendly upfront but deceiving of vehicle quality. I just bought a 2019 QX80 from here on Monday, Nov. 20th. Darryl was my salesperson. He was great with all the time he spent helping me, sending me pictures and being available for questions before I could make it to the dealership. When I arrived, I test drove the vehicle and looked it over. The actual buying process was fairly quick and easy. HOWEVER, as soon as I left (my fianc� was in front of me in his vehicle) he called and said the grill seemed to be moving. I pulled over and sure enough, the entire silver piece around the grill was coming off. I did not see this on the test drive as of course I was inside the vehicle. I immediately called the dealership to let them know and see if they could help. Darryl said "Sorry, you purchased it that way and it's your problem now". This is super discouraging as I had just spent a lot of money & drove 2 hours to buy this vehicle. I was then told to "Call Cam". I did this twice and left two voicemails and have yet to hear back. Its been a week. I'm now having to pay over $2500 to get a new grill at another Infiniti dealership. ALSO, they gave me a spare key that isn t even a match to my vehicle so I m having to spend $550 for another key & clicker. Needless to say I will not be purchasing another vehicle from Infiniti of Gwinnett.

  Adela Dzaferovic
4 months ago
A big Thank You to Mirnes! We were in and out very professional and made the process go smoother than expected. Our daughter is very happy with her new car!!