German Motor Works

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daryl Walker
2 years ago
Steve's German Motor Works is an honest, professional, and personable shop! You will get honest recommendations at a fair price. We have been using GMW since 2013 and were fortunate to find the shop!Services: General repairs & maintenance, Brakes, Oil changeServices: General repairs & maintenance, Brakes, Oil change

  Brian Atchley
a year ago
Steve diagnosed our problem and had it repaired in no time. I couldn t be more happy with my experience here. We will definitely use GMW again for our maintenance needs. Thank you for being fair, honest and reasonable. Above and beyond in service and excellence.

  Peter Russell
2 years ago
I am have been using German Motor Works for about 5 years now. Today I have been really disappointed in the service. I dropped my car (BMW 535i) off on Thursday 20th Jan at 7:50am for a start up issue. Car would always startup, but took a long time to turn over. In addition, my engine light was on and I asked Steve to fix start up problem and to resolve engine light problem. I called Steve Thursday evening and was told the fuel injector, spark plugs and oil change were done and my car was running and being tested. He quoted me a figure of $2040 walking out the door for everything. Since, the car was not ready, I decided, I would pick the car up on 21st Jan. The next morning, I called and asked if my car was ready (Friday 21st Jan). I was told that there was a code appearing that they could not get rid of or resolve and they needed to keep my car over the weekend into Monday to continue diagnosing the issue (Please note: German Motor Works is not open on week days). On Monday afternoon at 5:00pm (to give German Motor Works more time) I called and asked if the car was ready and I was told No. The reason was, the code was still appearing. At this point, I was told that they tried a list of things to fix the car. They would change/replace an item on the car that they suspected was the issue and then remove it and send it back after it didn't work. In order to make a long story shorter, I got my car back today running rougher than when I took it in. I was told, the car was "running rich" and the problem could be anything! I paid $2080 for fuel injector change, labor and oil change. I was told to take it to the dealer, since they had tried all they could. I drove the car of the lot shaking noticeably, which it didn't do before. I was told that I was not changed for the labor of adding items to the car and taking them off for the past few days. However, I feel that some of that cost was concealed in the final price. The entire experience was not a good one and I would not recommend German Motor Works to anyone at this point. The quality of the service has gone down.Services: General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Oil change

  Neil Ullman
4 years ago
Steve and his crew have always been up front honest, polite , and fair with me. I was recommended to his shop ,after receiving an astronomical quote for my 2009 128i.He looked at the car, gave me an estimate which was half the dealers. Gave me a ride home and picked me up the day when the car was ready. He has done numerous jobs on my BMW and my wife s Benz. Never had a problem or bad experience. Don t pay extra for the repairs at dealer unless you have money to throw away or like the free coffee and snacks.This is my shop for ever. I only wish is that he does plumbing and electrical repairs at my house.

  Gerralyn Russell
5 years ago
I have been a customer at German Motor Works for over 25 years! They are ALWAYS most prompt, professional, efficient and knowledgeable of taking care of my vehicles. The prices are reasonable and the service is outstanding ! I cannot say enough great things about this company! They have always kept my cars in excellent condition!

  Zebun-Nissa Ghani
5 years ago
I am very happy with their service. They are very professional and efficient. Absolutely the fairest price and best place to bring your vehicles for repair. Steve is honest to a fault and always explains the repair and costs. I wouldn t take my car anywhere else.

  Ashley Saunders
5 years ago
Not very trustworthy, owner uses a lot of car terminology to convince customer of knowledge of foreign vehicles but actually after the "repair" only quick fix is provided. Owner is very persuasive with customer earning your trust but very easily lets you down. I have shamefully taken my car their on 2 occasions. On the first one, the owner tried to convince me the black dirt/grease was in my front seat when I initially dropped of the car. I quickly corrected him as he attempted to wipe out the seat. 2nd time the battery I purchased could only be purchased through BMW in order to have a warranty was 100$ overpriced (Price of battery with labor) vs actually purchasing directly through BMW dealership as well as Kaufman Tire. The owner wouldn't even give me the physical receipt nor a copy after requesting once the battery was installed. Please take caution before using this repair shop. Get quotes and do not get blind sited with the auto terminology thrown at you!

  Ms S
4 years ago
No wait, was able to get in easilyThis place is very expensive. I paid $35 to change a battery. I was referred here by a friend of mine. Used my own battery from Costco. The Costco salesman.said max to install is $15 -$20 if you are feeling generous. Called Firestone after the fact and they said $15. So buyer beware. Know your prices and ask beforehand.I called the owner and mentioned it. He said that he spent 15 mins and that is how much his labor cost is. My regular mechanic was closed for extended father's day so used this place.Think he is not familiar with Japanese cars i.e. Lexus as he had to look online couple of times to figure how to open the trunk of my car with a bad battery.

  James Clay Willis
4 years ago
I wrote down my mileage before and after the repair. Although they seemed nice and had fair prices, the guy at the front desk said he drove my car 20-25 miles, which is already a bit much. When I checked afterwards, he had put 40 miles on my car and gone through half a tank of gas. Got a little mad when I called him on it too, saying they do that to make sure everything works. So what was the 30 other miles for?? I also specifically remember the guy saying he took my car home over a call, which I don t think he meant to have said. In conclusion, write down your mileage.

  Marion Quaye
6 years ago
This is the second BMW that I've owned and have taken both to German Motor Works. Steve has already been upfront and honest with me, providing very detailed explanations and answering all my questions. Even when my daughter was in college out-of -state, I still preferred to bring the car to Steve, when possible, and when I was unable to he still helped me hold the other mechanic honest by refuting their diagnosis. Steve and German Motor Works have definitely earned my trust!!!

  bruce w
6 years ago
Quality. Honest. Fair. What more could you ask for? Steve was terrific to work with and their quality and pricing is best in class. I've found a new service home for my 2012 BMW.

  David Wittke
2 years ago
The team at GMW did a great job on my sons BMW. Had radiator hoses replaced and oil change. These guys are fantastic, especially the technician that worked on the car.Service: General repairs & maintenanceService: General repairs & maintenance

  Lee Forkin
9 years ago
Since I'm new in town, when my check engine light came on I went to my local dealership. They told me I needed a new battery and some type of control module that would cost $1800.00. I approved the job and the dealer called me 2 days later upon completion, only to find the check engine light was still on. They told me they couldn't get the light to turn off since the intake and exhaust have been modified. I had them reinstall my original parts and took the car to German Motor Works. Thankfully I landed at the right place! The owner, Steve took my car in that morning and called me back at lunch with the diagnosis and made the repairs that day for less than $500.00.Great Job German Motor Works!

  April Darty
6 years ago
I have taken my car to this shop several times for various work and they are always up front and clear on the work that needs to occur. They explain what I need and what I don't need and are cost conscious of what I can afford at the time of the work. There parts are cheaper than the dealership and I find the work to be excellent.

  TRLuu2
5 years ago
Great job, good price!What do you want more?I sent out 5 offer requests, I was either ignored (so BMW of Gwinnett Place!!!) or answered with a price incomprehensibly high!It was discouraging and then I found a recommendation of GMW (Steve) on Nextdoor and wrote to them. Steve replied to me the same day and the work done next day after a phone call to arrange a show up time!

  Jondra O'Bryant
5 years ago
Dealership wanted to charge triple. Found this place of a gem and he fixed my Volvo in 1 day for 2 times less than the dealership !!!! I wanted to cry when I saw my car fixed. Thank you so much ! May God continue to bless your business !

  Laura Clarke
7 years ago
This place sucks! The mechanic named Steve put an unnecessary part on my husbands vw only to say that the only place it can be fixed is at the dealership. Then why advertise that you can?? If you have a vw don't bring it here. Not only that when we "picked" it up my husband starts to try and drive and we get maybe 100 yards from the place because it was unable to be driven! He calls the man and he said that he thought we were having it towed?? We drove it there, why would we think that we needed to? So we took it there to pay for parts we didn't need and to make the car worse than it was....

  david doiron
a year ago
They have taken great care of my 2010 E350 for the last 8 years. Always a good and professional experience.Services: Air & cabin filter replacement, Auto power window repair, Brakes, Auto battery maintenance, Oil changeServices: Air & cabin filter replacement, Auto power window repair, Brakes, Auto battery maintenance, Oil change

  Brent VanFleet
6 years ago
I brought my 3 series in because I was told I needed an alternator by the dealer. After Steve looked at it, he found that a bad wire was causing the problem, which saved me a lot of money. I will not take my car anywhere else.

  Alexis Adams
4 years ago
Great service and prices as well! Steve was great and I will take my car there for any work I need done, and I'm VERY picky about anything to do with my car!

  David Stegall
7 years ago
I have been going to German Motor Works for years and trust these guys with my car. They have always provided great service at a reasonable price.

  Brian Lawson
3 years ago
A little pricey but that's expected for BMW service. This was my 4th time going and it seems like the prices go up each time. I guess all businesses are suffering from the pandemic.

  Alex Valiant
2 years ago
Got my M6 fixed quick as usual!!!! I only wish they took BTC as payment lol. Great team in Duluth.

  Neil Chakravartty
3 years ago
Brought my mercedes in for oil and transmission service and Steve was able to get it done same day at a reasonable price

  Neil ullman
2 years ago
Bmw or Mercedes repair done right ,fair price, excellent service with warranty. Can't beat it.

  Derald Alford
3 years ago
Steve now how to run a business. Great shop without the surprise pricing of other European repair shops. Would recommend to anyone.

  Scott Lesz
12 years ago
I have been to these guys a few times now. Friendly people who do a nice job at a fair price! Even better is that they turn it around quickly!

  Milan Lee
6 years ago
Great service with honest prices. Thank you for fixing my Mom's car. Steve was a lifesaver.

  bobby bang
a year ago
great shop, fair and honest upfront pricing. great customer service and highly recommendService: Auto maintenanceService: Auto maintenance

  Mark W
6 years ago
Steve was great , and prices were way better working on my 740li than anywhere else , will be back