O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Greg Russell
a year ago
Just got back from Jersey, and had a big problem heading in .. The disk breaks went out on me on the Highway...luckily I was able to control the Van, and used the E.B. on the floor... O'Reilly got me the stuff I needed... but I had to work on it myself..

  Daniel Alers
a month ago
Assistant manager did O'Reilly good. He is professional, kind and very helpful. Hands on helper.

  Justin Vanek
a month ago
Got some parts here the other day. Definitely way better than AutoZone

  Jeremy Fricke
a month ago
Usually the best quality parts and decent service

  Kay Rich
9 months ago
So I recently was at this particular store and was told. Something that I was found quite interesting . I had two young men that I m sure would know anything that they did have to google when it came to cars I had just changed the light bulb on my Chevy Silverado truck on the passenger side and the check engine light came on so here where things get interesting after a asked the young man to read the code. And realized that it came on because I took lose the a couple of things to get to the light. I asked him to reset the check engine light I was told you all have a policy to not reset the check engine light that they would have to be a certified mechanic to do so. In all my years of patronizing O Reilly s I have never heard of this. I also made sure I asked what is his policy and the young man with glasses stated that this is your policy please follow up with me out of curiosity.

  Anthony Dixon
2 years ago
Very good customer service! I visited this place on New Years Eve after driving from Macon and back to Alabama. My check engine light came on and thankfully this place was open. The one guy at the desk seemed more than willing to help me and did the diagnostic check for me and gave me the result. He assured me that i would make it the two hrs back to Alabama, saying that his car had the same problems as mine in the past. He also recommended gas treatment and stuff. It means a lot when you have staff that want to be at work and who are really sincere and genuine. I wish i had the receipt with his name. He is a slim white guy with glasses. I appreciate his kindness. I made it back like he said I would!

  Dawn Smith
8 months ago
I purchased a brake light and Brandon changed it for me. Professional and great customer service!! Will definitely be back there!

  kenneth wadsworth
a year ago
Just want to say thanks for the help.Kim you are wonderful thanks a millon wish I could give you a 10 star.We had a headlight that was not working we try everything and Kim had it working under 5 minutes thanks kim.

  Hershell Fuller
8 months ago
The customer service don't have any knowledge of parts whatsoever. Hands on knowledge. They just look up the parts and give them to you.

  Denver Gordon
5 months ago
Staff at this location is always friendly and helpful.

  Godfrey ashcroft
a year ago
Went in the store to purchase meguias gold glass car wash that was signed for $8.99. Had eight products behind the sign.when l took the product to the register chris said that it was $13.99.I I took him to the product and showed him the price. He refused to honor the price. I will not be back and will not be using their commercial account anymore.

  ALFA X
4 months ago
This location on HWY 92 in Douglasville gave no customer service at all!!!!!!

  Brandon Shores
5 years ago
I had to run over there and get some oil for my car in my father's car right before he went to work so I walked in and walked out.However I used the website to match my oil before I left and it told me the wrong one so I get back and it's not the right one.I then called the store and talk to them eventually about it try call customer service they didn't mention any hours so I call the store back to find out the customer service hours and in the middle of me trying to ask what the customer service phone number was to make sure I had the right number he hung up. I called right back and then he was talking about how he had a customer and wanted to put me on hold. I just wanted to confirm the number because customer service only says this extension cannot be reached.So anyways I called back and said hey man you hung up on me I'm trying to confirm that customer service number and he's like Oh I thought you was done and he's like you hung up on me numerous times today and I'm like no I asked you a question you ain't gave me the answers I needed I didn't hang up on you in the middle of you talking like you did me.Then he claims that I came into the store being hostile which is a complete fabrication.I came in he asked me how I was doing I said all right and I went and got what I needed, paid, and I left.II did not have any time for him to look things up or anything. I barely had enough time to look it up online myself.So now I'm sitting here having anxiety because somebody is completely manufacturing something that did not happen.The store manager is Jason and that's who it was.The old management team was great but this new management team just seems off.I'm an autistic individual I haven't been able to sleep well all night on the way to the store using my dad's vehicle somebody cut me off and went in front of me, then the guy wants to hang up on me in the middle of me talking, then he wants to fabricate a story and somebody is supposed to keep their cool when they have a Developmental and disability and other mental health issues?You think it's okay to be confrontational with that customer and fabricate stories and be rude to that customer because you assume the customer was being rude to you?No that's not how costumer service works.I have had customers throw groceries at me because the store wouldn't price match, I've had a customer throw his Canadian currency at me whenever my manager told me I wasn't allowed to accept it. I remain professional and polite even though I have behavioral health issues and developmental disabilities.You can ask anybody else that works there and they won't have anything bad to say about me.The customer service phone line needs to mention their operation hours instead of just saying this extension cannot be reached.It made me think I had the wrong number.

  Haley Cobbalini
2 years ago
Great stock of tools when u cant finish without a certain socket or extension. Knowledgeable staff and a system that can quickly order any part they dont have in stock by next day in many cases. No charge untill u come to pick up ordered parts

  Andrew Kacos
2 years ago
This store has some of the most helpful employees. Everytime I'm having trouble finding something, and employee is always there willing to help! Asst manager amber is definitely the hardest working employee at the store. Prices are great and services is beyond amazing!.

  Darrion
2 years ago
I was told that I could not simply replace a burned out bulb in the taillight of my car, but that a whole assembly replacement was required. Manager of the store huffed and puffed as I requested she confirm the failed light on the car parked outside. I started the car, and pressed the brakes. She confirmed the left brake light was out, and that it requires full assembly replacement. After consultation with more knowledgeable sources than those employed here, I learned that this was not required. I cancelled the order for the assembly and purchased the 7440 bulb. They tried to withhold the freight charge, despite the purchase being predicated on their bad consultation. Contacted HQ to get a refund of the freight charge. First option was a gift card, which is not actually a refund, but a further insult, as the store loses no money on their mistake. Second option was a cash refund, which is the only true refund. This was not the first incident at this location, but it will be my last. The managers of the store invariably have bad attitudes, berate employees, express contempt for customers, are loathe to do their jobs, and are of such low character that they will take advantage of you so far as to construe a $10 problem as a $200 problem. A grand garbage dump of a parts store. Avoid at all costs.

  Charity Glass
4 years ago
Went July 5 to return an item that wasn't working. The manager, Jason, was rude and stated the item worked but we just didn't need it. As a manager and working in customer service, he should not have made a statement like that. I've always gotten great service at O'Reilly's before so I was stunned when this happened. I was humiliated simply because I told the truth.

  Daniel Crain
5 years ago
Had to stop to pick up a funnel for my oil. After driving all the way from Charleston, SC on my way to Phoenix Arizona... one of the employees cheered me up after my brutal journey through Atlanta. He was friendly and very helpful, wish I checked his name! Thanks for the good customer service!

  Greg Ridgeway
a year ago
I always find the staff friendly and professional. They lost a star because the last time I went there they didn't have the part I need and couldn't get it without a hassle.

  Dustin Reed
5 years ago
The Team at O'Reilly's has been a tremendous help with my small business. I was drawn in by them remembering me as a person and not a number. The pricing and service has always been good and I feel I get treated equally even though I don't spend 100k a year. Jessica Lewis is my commercial account manager and she has always went above and beyond to make sure that we are well taken care of. Along with Jason the Store Manager and Wayne who will also go out of their way to ask if we are ok or need anything. Really great people and would highly recommend.

  Odean Horne III
9 months ago
I know it's a holiday, but at least act like you care or just close. Wow. Samanta was great.

  Brandon Naramore
6 years ago
Great place to shop for auto parts, courteous and knowledgeable staff and always go above and beyond to get what you need the same day if possible. Chris the assistant manager is great at what he does and I've never been left to go hunt for a part at another store or business.

  Kevin Johnson
3 years ago
Check engine light on??? O'Reilly will let you borrow their machine to find out what's the problem ....just leave your driver's license to make sure you bring it back.... mechanic in the store told me how to fix the problem ....very friendly atmosphere

  pmich77
6 years ago
Just had an awesome experience at this location. The staff were very professional and Michael went far over and beyond in installing my headlight bulb. This was my first time here but they have earned my business.

  Thomas Kelly
11 months ago
Good auto store got my towbar there.Very nice customer service lady.

  Cassandra Terry
4 years ago
Customer Service was great. The guy came out and looked up the code on my truck and gave me pricing and offer to place an order if they didn't have it in stock...

  J. L.
5 years ago
I stopped here to pick up a tail light. I was greeted politely when I entered, asked whether or not I needed assistance, and not pressured to purchase anything additional. I'll be shopping here for my car care needs in the future.

  B L
5 years ago
Look for Mike. He has been a great help and conversationist about cars and car parts. He has assisted me in getting parts for my car at a good price. If he doesnt have it he takes the time to look up an alternative. Thanks Mike!

  Keith Cross
2 years ago
Amazing and helpful staff. Dedicated to assisting got a great recommendation from Amber one of staff on windshield wipers will come back again.

  Cici Taylor
3 years ago
Many thanks to Ronnie and Wayne!!@ Fairburn rd location in Douglasville.These guys absolutely saved the day and our truck with their knowledge of parts and exactly what we needed to do.