Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Khamel Carter
6 months ago
My car was at the shop over a month, in which I had a rental, they started repairs September 7 and did not complete them until October 10. I ultimately had start paying my rental out of pocket meanwhile my completion date kept being piches back every time I called to check. It was hard for me to even plan my rental ahead of time due to the shop being behind schedule. I talked to Steve the manager a few times in which he informed me it was only supposed to be an 18 day repair, in which I should have gotten my car October 3, but 7 days later I continued to get the run around. Eventually when I call for the manager I would either get no call back at all or a call close to closing time. As a customer I was treated with a That s your problem not mine attitude from the point I had to pay out of pocket for my rental.Services: Painting, General repairs & maintenance, Body & Trim

  M Dominguez
a week ago
Absolutely amazing establishment! The customer service, communication,transparency, and timeliness of service was wonderful! Highly recommend!

  Tiara Johnson
7 months ago
Sheesh! The customer service at this location is beyond AMAZING! I had a little hiccup with my vehicle right after getting it back and they didn t hesitate to fix it. When I returned the rental they took care of the drop off for me. I am lost for words because good service like this is hard to find. 10 out of 10 HIGHLY RECOMMEND! The black lady at the counter is OUTSTANDING with her customers and you can tell she s extremely dedicated to providing the best service possible .

  JT Hall
2 months ago
Repair was done and in a timely manner. Dropped my vehicle off on Tuesday, it was ready Friday.

  Tatiana Rolles
8 months ago
If you need repairs this is the place to go! Thomas was my guy and let me tell you service was 11 out of 10! He was very respectful and kind. When I had questions he was super knowledgeable and made me feel very comfortable. Not only is he competent in what he does, you can tell he is very passionate about his work! Thank you Thomas for your updates, time and attentiveness to my needs!Services: Painting, General repairs & maintenance

  Cornelius Wright Jr.
10 months ago
I have used Gerber for estimate and/or repair in three separate incidents within the past 5 years. Every single time has been excellent service.In my recent experience, my car bumper was hit while parked. Gerber was prompt, informative, and professional at every step from estimate to pick up. They had great communication to let me know what was happening and what I should expect at all times. The repair was done within 4 days.Hopefully I won t have to, but I know exactly where I ll be going for any future needs.Service: General repairs & maintenance

  Ernest Jones
2 weeks ago
Gerber Collision & Glass staff is friendly and professional. Keep up the great work!

  calli culbert
10 months ago
I recently had my Jeep repaired here and i was beyond impressed! the communication, the office staff, text updates, down to the complete repair of vehicle. Everyone was very helpful! Breanna was so helpful and kind!

  Carlos Burgess
a year ago
My name is Carlos Burgess and I had an exceptional experience there. Naomi and Ashley are absolute Rock Stars!!!! The whole staff there were amazing. Naomi and Ashley are true blessings and Professionals that will help you each step of the way. If you ever need any repairs and or maintenance, PLEASE GO HERE!!! You will receive top level Customer Service and Support. I LOVE THIS PLACE!!!!Services: General repairs & maintenance, Body & Trim

  Jennifer Allen
6 years ago
I have had the BEST experience with this Gerber Collision location! Ashley was SUPER nice, helpful and kept me informed of all steps that were being taken with my vehicle. One of the best front desk people I have ever encountered! After getting a quote, I was able to schedule my repair the next morning, and my car was completed the next day! Brandon was amazing and very thorough from the start to finish. He called to also let me know the status of my vehicle, which was much appreciated. My car repair looks flawless, and got a wash and inside cleanup too, which was a very nice touch!I can t say enough how much of a wonderful experience I ve had with this location! I would definitely come back should I ever have a need, and I would recommend to anyone needing a repair without hesitation. When you are a little sad that your interaction with a company is ending because of the high rate of service? That says A LOT. Thank you! A+ Service all around.

  Showanna Ferguson
a year ago
I went to Gerber to get my car repaired using my insurance. Naomi made everything so easy. She helped me coordinate all the drop off and pick up and the rental car. She stayed in contact with the rental car company, letting them know the time frame of my car being ready meaning less calls I had to deal with. Gerber was good but Naomi made the experience great!Service: Body & Trim

  chris durant II
a year ago
I had accident April 15 my insurance referred me to them for the quote. They explain that they lifetime warranty there work and that they are nationwide so I figured they were good so I set up appointment which they Saud they was push out to Jun 21 there call me for anything earlier, they didn't. So finally June 21 came and dropped of for a new bumper, new hood new grill and accessories behind it ...... it took 3 to 4 weeks to get done and when it was done they half a putting it together and so I let them know and here it is August 28 and still haven't had any results I've followed the chain of command and they told me this and that and then they don't call I have to run behind them they playing games because along with me getting work done they didn't take the battery a loose like I told them and blew my amp crossover and speaker and so they dodging me enter at your own risk for work and repairs you might be good but I know I definitely wasn't the front staff are friendly and respectful in front of you but i don't know about those workers in the back they over worked and booked and it shows

  Tammy Clark
2 years ago
I had my bumper replaced after being rear ended. Naomi did a great job making sure the work was done right. My car was clean, looked great, and the work was completed in less than one day! Thank you so much for the great job!Service: Body & TrimService: Body & Trim

  Mark Pereschuk
7 months ago
Always a a pleasure working with Gerber and we have had the privilege of working with Bre 3 times, she is always professional and courteous, always fast to call you back and keeps you informed throughout the process, Gerber is very lucky to have such a great employee, i woukdnt want to work with anyone else, thank you Bre, your OUTSTANDING

  Tee Turner
a year ago
From the time my car entered Gerber, I knew I chose the right place. Naomi and Ashley kept me aware of the process weekly. I so appreciate the professionalism at all times. After I got my car back they even checked on how it was driving. Thanks you guys rock !Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jessica Rehmann
9 years ago
After I got into an accident, it only took them a week to finish my car. Friday to Saturday and with the holiday in the middle of the week, I was so impressed. Cynthia the receptionist is very understanding and thoughtful. Leo the general manager is very personable. After my car was finished, I wanted to do a test drive, and Leo came with me. I am very satisfied and highly impressed. They took care of everything from day one, to the rental to understanding my urgency to complete my car in a timely manner. Please use this company.

  Kat Drewnkat Andrews
7 years ago
Our vehicle was damaged in a fender-bender, the other driver's insurance covered the repairs. After hearing horror stories about dealing with repairs after a collision, I was dreading this. Imagine my surprise to have everything go completely smoothly.The insurance agent on site worked up the quote, we set up the repair appointment and a rental reservation. When I dropped off the vehicle, the repair shop did a once-over with me to note existing unrelated scratches, and the areas to be repaired. The guy was kind and humorous, which helped make a stressful situation less tense.The repairs ended up taking longer than initially estimated, due to finding damage that wasn't visible at the outset, and parts delays. That's completely understandable, and beyond their control. They kept us updated frequently, and clearly explained what was going on.I picked up the vehicle, and it looked like the collision never happened. I am completely satisfied with the work, and the level of service we received. I was even able to return the rental vehicle right there at the front desk instead of having to drive it back to the rental office. I would most definitely recommend this shop.

  Marilyn Cannon
3 years ago
So far, it has truly been an easy and welcoming experience. The Receptionist whose names escapes me for the moment said she had worked at the Douglasville location for about 3 years. She exudes a courteous, friendly and professional self confidence. First of all, she made me feel that she knew exactly what to do and directed me precisely on what I needed to do. My Rep, Thomas made me feel as if we had been knowing each other for years. He didn't burden me with a lot of unnecessary info and he too was very courteous and professional. I haven't gotten my car back but so far I am truly impressed with Gerber Paint and Body Shop.

  Natalie Christine
4 years ago
A great place with excellent customer service. I was greeted with a huge smile by Ashley at the front desk. She guided me through the process of having my car repaired and eased all my worries. Would recommend to anyone looking for a trustworthy place to have a vehicle repaired.

  Anh Do
a year ago
Great service. My car came back looking so nice and they cleaned the inside as well before handing back to me. The associate, Carl is amazing and has great customer service!! Will be back if needed.Services: Painting, Auto glass repair, General repairs & maintenanceServices: Painting, Auto glass repair, General repairs & maintenance

  Dray Glass
2 years ago
I was trying to wait until this ordeal was over before I opened my mouth and shared my thoughts. I picked this place to repair my truck only to be handle like a duck. I bear the responsibility because I didn't do my homework. They are ruff and I would not recommend them to anyone that had a choice in the matter. At the age of 56 I found myself in a wreck, my first one and totally trusted this place only to be shafted in grand fashion.Services: Tires, Steering & suspension repair, Painting, General repairs & maintenance, Body & Trim, Brakes

  Tracie Kilpatrick
3 years ago
Gerber Collision and Glass is a great place to get your vehicle fixed up. We have used them multiple times and the staff has always been so amazing. I would recommend them to anyone. Great customer service and they do a outstanding job!

  Amy Lund
2 years ago
Naomi was Fantastic! I was kept informed when each step was completed and when my car was ready. I am already planning to have them fix a minor repair in a few weeks!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Janita Young
4 years ago
My car was damaged in an accident and I was referred here by the insured's insurance company. Got an estimate and was told I would be contacted when it was time to bring my vehicle in. After almost 3 weeks and hearing nothing from the Gerber or the insurance company, I called for an update as to what was going on. I was told that I could bring my car in any day now as they had already been paid in full by the insurance company. So I scheduled to take my car in on Monday night for it to be checked in on Tuesday morning. I was called Wednesday morning and told due to a shortage of parts as a result if the GM strike, I would need to pick up my car and just wait until parts came in. No problem with that, not anyone's fault, however, when I go to pick up my car and get out of it at work, I notice all of the emblems and lettering had been stripped off of the back. So not only do I have still have the dent from the accident but now I have ugly sticky messes where the make and model letters/symbol have been snatched off. I called to see if they could at least put them back on and they say they can only go on the new part that of course they don't know when will come. I just don't understand why they would start to disassemble parts from my vehicle before getting the new parts in. Now, not only am I still riding around with the dent, that I had come to terms with, but now I am also riding around with a vehicle that essentially looks like a kid came and snatched all of the lettering off. Only 2 common sense questions need to be answered...why start disassembling a vehicle without new parts on hand and why not start ordering parts as soon as you received payment in full from the insurance company? That way you would have known the parts needed were unavailable before I paid deposit on a rental and before you started to remove other parts of the vehicle.The icing on the cake....I will be paying another deposit on another rental once the part comes in. I'm definitely not one to write reviews but felt it was necessary that Gerber is aware of the situation that I believe could have been handled much better. Thank you for listening.

  anthony brown
7 years ago
I took my car in for a minor repair to the hood after several days went by I went to pick it up and it looked just as it did when I brought it in. After much discussion they brought the car back better but the hood was still not flush with the fender but I was assured the car was safe to drive .Well while driving on the expressway the hood flew off only to be held by the driver s side hinge, the side they worked on, the side they assured me was fixed is the one that failed.I contacted the General Manager and sent him photos of the damage and the bolt they installed.His response was to tell me the service supervisor (no longer employed there) who handled my car left a note in their file saying he told me I needed another hood. I never received that statement verbally or written. Needless to say they did not stand behind their work .I would not recommend this shop to anyone .

  Douglas Mitchell
2 years ago
Just wanted to take a moment and give a BIG thank you for the professional and informative service I received from the Douglasville location. The young lady was very diligent in surmising my issues and the steps needed to remedy them. Even though her name escapes me at this moment.. I'm hopeful she receives her props for being so professional....

  Michelle Whelchel
5 years ago
Very dissatisfied and disappointed with how my friend has had to wait for 2 days and no phone call updates, she has had to call only to hear them say "your car should be ready this afternoon", for 2 days it's supposedly been ready. The front desk girl was extremely rude and just kept repeating herself saying the car will be ready and the time of 430. This being told to my friend after she was also told they would call her at noon, no calls no updates no car to get things she has to do and feels they should at least contact her with any sort of update so she doesn't feel inconvenienced to others to keep taking her up there and waste her time or gas. Not sure why this place feels they can just do what they want and think they have better things to do. (It's the way she feels for that's how their actions are being taken) The only reason she is using this place is cause her insurance company for she sure would have picked her car up and taken elsewhere for she has wasted 2 days waiting on a call or anything and even believes it's probably not even been looked at since they have yet to contact any updates to a customer that needs to be taken care of. Even if it needs to take a week at least give update stating so, that way other plans can be made accordingly. But I know this place doesn't cares of others time or life for it shows.Just reading over the other reviews and see this seems to be a problimatic to your business and after months of bad reviews or slightly different criticism, I suppose you don't feel like this needs to be addressed or go to a customer service class and feel secure about your title and job or company you work at. Those things can and should change or you won't make it in the business. Folks go by word of mouth and car places are a dime a dozen everywhere. I'd rather travel hour before having to leave my car here, sad part is that a call takes 1min to make to someone. Yet losing a customer is for life.

  Ken Moebs
2 months ago
Efficient repair time and great communication throughout the process.

  Beth Noble
8 years ago
Absolutely horrible, horrible service. We went to them because we thought things would be done right, because there was an Allstate agent on site. We were rear ended and our job was estimated to be a 17 hour (2 day) job. Gerber said 4-5 days. Lots of us calling them, tracking THEM down, many broken promises and 4 WEEKS later, our van was "ready". We got the van and realized that the labeling on our van was completely messed up. Out of ALL of the checks, inspections etc, they completely missed one of the most obvious repairs. It would have damaged our value of our car and lowered the value tremendously. I called corporate after calling this location (and no answer). We left a message for the manager and corporate sent them an email. IMHO after all of the missteps and mishaps, the manager should have called us. Actually, NO ONE called us. We, once again, had to track them down and call them. We got the assistant, Ashley, to the manager. Never heard from the manager. Horrible customer service & lame excuses. We almost always use Peach State, and we will go back to PS again......we will never EVER use Gerber again. I've warned my hundreds of friends throughout social media and now I am warning you all............

  Lalina Blount
a year ago
Best decision I made when my vehicle needed repairs. The Receptionist was amazing and helpful. Noaomi kept me informed and up to date with all repairs. I would definitely recommend this shopServices: General repairs & maintenance, Body & TrimServices: General repairs & maintenance, Body & Trim