O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Samy Aguilar
4 months ago
All representatives are amazing but TJ is the go to person... She goes above and beyond for her customers.

  Kara J. Gryzinski
3 months ago
Came here to get oil cap cause the techs who changed my oil forgot to put my cap back on.. Nnaji helped me out and went above and beyond with his costumer service!!!

  Daniel
5 months ago
The morning cashier is very rude and unprofessional AND NEEDS TO BE FIRED SHE TOLD ME A POTENTIAL CUSTOMER TRYING TO BROWSE AND POSSIBLY BUY SOMETHING IF I SAW SOMETHING THAT I WANTED. THAT IF I WASNT GUARANTEED GOING TO BUY SOMETHING THST I NEEDED TO LEAVE AND GO NEXT DOOR TO MCDONALD'S THAT SHE WAS TOO BUSY FOR ME TO BE ABLE TO BROWSE THROUGH THE STORE

  Michael Hines
10 months ago
I wish the clerk was more knowledgeable on the question I had regarding condensation on the inside of my headlight because I left with it unanswered and unresolved.

  Casey Hartnett
8 months ago
I always end here because they always have my parts and tools even though I pass two other options on the way. Thank you for stocking your tool section. Nothing worse than being stuck and not being able to find the tool you need

  J Brame
2 months ago
Clean courteous and importantly had the part i needed..

  JCB JCB
10 months ago
OReillys Auto parts store associate Andya at the store located at3509 Covingtonhighway Decatur GA.Has renewed my faith that customer service is not lost. This young lady went above and beyond to help me with getting my product. In todays world to work with an associates who truly represents taking care of the customer was truly wonderful. Thank you Andya the O Reilly organization should consider itself lucky to have such a dedicated employee. Please continue the outstanding work and thank you again for all your help.Happy and satisfied customerJCB

  April Landers
6 months ago
Just like anywhere key word is welcome How can I help you?they also should tell about there special if any

  Demarco Wicks
a year ago
Called this location earlier this day for a Starter for my vehicle ..I spoke with a associate Andia she stated that they did have the part. I gave my name and told her that someone will be there to pick up the part. The person arrive at 8:25pm the store was closed. I was on the phone at the same time with a associate Dave who put me on hold pretending to get the total price for me. He did Not state that the store was closed. Again..it wasn't even 9 pm. I called back to the store Andia answered I reminded her who I was. She said ...Do you know how many hours many that was (it was around 5 pm)...yea we're Closed. I said it's not 9pm . She hung up.. Sad!!!!!!!!!!

  Young Pitt
2 years ago
They really close whenever they feel like. Today they closed before 4:30pm. You knew how much they paid before you took the job, if you don't want to work then quit. Transfer all your parts orders somewhere else and save the hassle. Fire everyone on afternoon shift and restaff, problem solved sales will drastically increase because people will be able to get in the store during operating hours.

  Mashell Glass
4 years ago
There is a young lady name Angel. Her name speaks for itself. She assisted me with replacing my car battery. Once we had the right tools it went smooth. Excellent customer service. She is an asset to this company and this store location

  Chasielle Curry
a year ago
This was my first time here and they were AMAZING, Andya and Mark helped me with everything concerning my replacement battery and gave me a discount, I m never going back to Auto Parts or Auto Zone ever again, Only this O rileys location! Thank y all again truly brightened my day

  Chico White
3 years ago
Best place to buy parts they do delivery all day to the store, I order a camshaft oil seal for a 87 Supra MK3! I call around 10am by 12pm they already had the part in the store all the others auto parts Places they were telling me "it will be here around 1 or 2 days , Now I understand why they have the most and best commercials lol

  Kimberly Dewberry
11 months ago
They will help you with whatever you need for you vehicle. Andiya had great customer service!

  Juan Rodriguez
5 years ago
My car died in the parking lot across from this O'Reilly. I went in asking for help and within 10m someone came out with start box. Bought a new battery the same day there. Excellent!

  Handybeez Codner
a year ago
I ordered some part online they said it would arrive before 12pm so 1:30 I went to check if on it .I saw a manager Lt or what ever her name is,i said to her did my part come in as yet she said did you receive a email,i said no she said then no sir then it s not here with an attitude I said do you have any idea when it will get in no sir I don t I don t work for logistics is there any way you can check no sir your not hearing me when it gets in you will know in an annoyed tone.that not how you deal with customers I spent $500 with orileys just this month but never again will I return.

  Marsha Moye
2 years ago
Replaced my battery! Nathan was very polite and professional! He removed old battery, cleaned post, and installed the new battery! I would highly recommend this O Reilly Auto Parts!

  Jeancarlo Gomez
3 years ago
Most organized and clean O'Reilly's I have ever been to In My Life. The carpet mats were very clean and the floors gloss like if they were recently polished. Mark was helping me with a battery and he was very honest and helpful. I purchase the battery and later came back to purchase spark plug cables. He help me the second time as well and was always helpful. I think the most admirable action I saw was when I arrive to O' Reily and it was pouring rain Mark was out there helping a hopeless women install wipers on her camero. Service like this is diffcult to see in many auto shops.

  Jess Bradstreet
6 years ago
appalled at the way they handled business, very disappointed!! customer service is TERRIBLE!!!! we purchased a part from Javi who told us we could bring it back if needed, (claims he never said that..of course). we went into the parking lot to work on the car and realized we didnt actually need that part so we went in to return it as it never even came out of the box and they REFUSED to give us our money back, pete got very hostile, came around the counter to approach us. then proceeded to call the cops and cause a big or deal. i guess customer satisfaction is not a priority here. dont plan on them helping you because their concern is not the customer.

  Ethel Broadnax-Smith
a year ago
My AAA road service & Auto Zone confirmed that I had bad battery, but O'Reilly staff refused to give me a refund or get a replacement on my warrantied battery. They will hear more from the BBB.

  Eunice English
5 years ago
This 5 star is for the men in this parts store. They are knowledge and not gone send u off until you get everything you need. The women dont know nothing. If u in a parts store u need to know a lil something bout cars. All they can do is get yo parts from computer. My husband feels the same. I thought he was over reacting until i experienced it myself

  Swazetta Riley
a year ago
Tty was very nice and attentive. He provided excellent customer service.

  G. Hunter
a year ago
The staff really tried to give me what I needed but the store was out of stock on many products.

  Darius Cache
2 years ago
The employees, Ashley and TJ, were cool! They definitely deserve a bonus to show appreciation

  Rosa Walker
5 years ago
I visited this parts store to purchase New wiper blades for my SUV. The window sign stated that the old blades would be replaced 'free of charge'. The elderly gentleman replaced 3 blades and bent two of them. I will not be returning to this store. The other attendant checked and found that they did not have in stock the 'Rain-X' blades I normally use. {attitude to boot}.

  James Matiatos
7 years ago
Excellent!! I needed serpentine belts for a 1997 Infinity I-30 got me the right parts in minutes. Prices were great and customer service excellent!

  Nicole Williams
a year ago
Great Customer service and guys were very helpful.

  Stella Herring
3 years ago
They were not that terrified of covid-19 and was willing to come from behind the counter and help you while still keeping social justice

  Pamela Graves
a year ago
Nice clean store. Lots of stock a f very helpful staff.

  Lala Santiago
a year ago
These ppl close the store 5 to 10 mins before store hrs over they was mad they didn't wannahelp us