Caliber Collision
4.4 (245)
211 Dekalb Industrial Way, Decatur, GA 30030
(404) 292-7705
caliber.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shanequa Randolph
4 weeks ago
They were absolutely phenomenal. I appreciate the time and responsiveness provided to me during my visit. Also, I appreciate the quality and care put into my vehicle. The front desk clerk was also very amazing and gave so much positive energy all with a great smile to brighten your day. I d definitely trust them with my repairs in the future, just hope it isn t another car accident that brings them my way.
sylvia walker
a month ago
Great customer service from start to finish. They communicated repair details with ease and professionalism. I am very satisfied with my repairs. They also went up and beyond... My car was returned, cleaned inside and out... truly appreciated! Thank you, team!
Kalysa H.
a month ago
I cannot recommend this place enough! My repairs were done super fast and my car looks good as new again. The staff at the office are wonderful and easy to talk to as well! I couldn t be happier!!! Thank you, and special thanks to Joe D.!
Rachel Campbell
2 months ago
Caliber took care of my car after an accident, and they were fantastic. The staff was nice and helpful. I got my car back I a reasonable amount of time and it was immaculate inside (which it was most definitely not when it went in)I can't thank them enough for their help!
Rasheeda
3 months ago
They repaired my car super quick! My car looks brand new again. They even washed my car for me! Only con is that it s hard to get an appointment but trust me it s worth the wait! The lady at the front desk is super sweet as well! I d give them 10 stars if i could.
Bernadine Reed
4 months ago
Service was Awesome from the front desk to the parking lot. My car looked and ran great!! Plus it was detailed and that was an added bonus!! They kept me informed on a regular basis and gave me the opportunity to ask questions if I chose to. I would highly recommend Caliber Collision.
Gerald B Frost
3 months ago
Ms. Bryson is sunshine of the office. Her warm and friendly greetings whether on the phone or in the person exemplifies excellent customer service. She is very knowledgeable and handles her job above the normal approach. Mr. Bernardo Kay is exceptional in his customer service skills as well. His attention to detail and willingness to satisfy the customer is refreshing in today's fast pace society. Both members are considered a valuable assets for any company to succeed, Caliber Collision be thankful you have two great employees.
Jaelyn Bray
4 months ago
My experience was wonderful, I dropped my car off on a Monday & 9 days later my repair was complete. Arlanda at the front desk was extremely helpful & kept me abreast on my car with daily updates. I definitely recommend caliber especially the Decatur location.
Kensloe Norrington
4 months ago
Amazing Service! Quick turn around! updates on point, got my vehicle way before promise date! would recommend! paint job so good you d think I got a brand new car
Jaymes Albert Property Investors
a month ago
These guys by far are one of (if not) the best collision shop in the Metro Atlanta area. The professionalism, timeliness and overall quality of work was exceptional. Joe and Arlanda were a pleasure to work.
Dane Uhelski
7 months ago
A highly questionable establishment. The way they handled my minor, cosmetic repair was a disgrace. Initial estimate was already way high, and then they did a supplemental estimate that nearly doubled the initial, resulting in my perfectly drivable vehicle being declared a total loss. Take your car somewhere else.August 2023 Update: Added picture of minor damage this place said rendered my vehicle a "total loss." Also, don't buy the fake response supposedly from ownership below. I politely reached out to the email address provided on two separate occasions, and unsurprisingly they utterly failed to even pretend to have a response. Gross.
Erin H
3 weeks ago
From the initial assessment, to the communication during the fix to the check out process, everything was beyond expectations. We never want a collision but if you need a company who return the car to new - this is the place.
Caira
5 months ago
My leather seats were damaged by the cleaning process. I was told I was the only individual to ever complain about such a matter but judging by the nonchalant attitude I highly doubt it. After repairing the exterior of my vehicle they preformed a complementary cleaning, I would ve preferred they not touch my car at all or they should ask prior to assuming. Now I see why they have you sign all these documents releasing them of liability for damage to your vehicle!! This is deplorable!!
Dorothy Solomon
6 months ago
I had car body repair done at 211 north dekalb industrial way excellent service Excellent job on my car .Front desk female very professional & Joe the service manager was very nice . Customer service 4 stars kept me updated on my car repair completed before expected day . I was very pleased and happy .My car had been wash and cleaned in side and outside. Excellent paint job done .Service: Body & Trim
Jada J
3 months ago
Arlanda, Joe & Bernardo K were EXCEPTIONAL! My car looks brand new! Repairs took much less time than estimated! 10/10 would recommend!
Lois J�Nett Reborn Nursery Campbell
a year ago
Hi! I had my car towed to Caliber Collision in Decatur after it was involved an accident. The personnel was very friendly and professional. They took great care of baby. It looks and drives great!Services: Painting, Body & TrimServices: Painting, Body & Trim
Omar
7 months ago
Had my rear bumper on a 2021 Subaru forester smashed by someone. Decided to have my car fixed up at this shop and I m very happy with the results. Couldn t ever tell it was in an accident. Also, Joe Donovan was the supervisor in charge of my repairs and made the whole process great by giving me the run down with my car before dropping it off and also called me every week to provide an update. I recommend this place to anyone needing car repairs.Be aware though, the total cost ended up being more than double of what the estimated cost was but it didn t matter to me since I was going through the insurance of the person at fault of the accidentService: Body & Trim
Rashad Harris
5 months ago
Bernardo & Joe have great communication. Kept me updated throughout the repair & answered any questions I had. Very respectful gentleman & I d bring my car or anybody s car I know up here just because I found some guys I can trust
Kayona Brown
a year ago
You guys did a great job on my car. The front receptionist was the sweetest and took care of my needs every time I called or came to office. Thank you so much for getting my love back to me.You are the best! Service: PaintingService: Painting
Steven Turner
a month ago
Repair looks wonderful and everyone I dealt with was just as nice as could be and make me feel like I was part of the family.
Lil Rxd
a year ago
Came for repairs ..for one they kept pushing the time back for me to receive my car with no communication I had to keep calling to see what the problem was. Barley had my car back and I m getting reports back saying there is a malfunction in the headlight they replaced . And now that I m calling trying to get in contact with someone about it nobody wants answer the phone ..I keep be put on hold and they keep hanging up on me . This is so unprofessional
Kayla Barron
2 months ago
Great experience, Car was fixed before expected date ! Also, Special thanks to Arlanda Bryson for her kind care !
L N
8 months ago
The work that was done to my SUV was exceptional, however, the pressure that is placed upon the sales representatives in the office by the sales manager Steve Ball is appalling!! I was called and told that my vehicle would be completed and ready for pick up on July 31st. In an attempt to make their end of month numbers the manager had the sales representative call me back to back 5 different times within an hour to insist that I come and pick my vehicle up before the end of day after I mentioned during the first conversation that it was possible I wouldn t be able to come until the next morning! This type of behavior and threats to a patron, is absolutely unacceptable, and unprofessional! The sales representatives job was threatened, therefore, he was pressured to call me multiple times so that they could make their numbers. I have been in sales my entire life and understand the importance of the end of the month numbers, however, this type of behavior was unbelievable.Service: Body & Trim
Mellison_38
3 years ago
I was amazed at how they brought my vehicle back to life. it drives like the day I drove it off the lot: clean, smooth, and powerful. Thank You Ms. "Tracy" Smith for the outstanding customer service.Services: Exhaust, Steering & suspension repair, Painting, Auto engine diagnostic, WeldingServices: Exhaust, Steering & suspension repair, Painting, Auto engine diagnostic, Welding
Joey Hannaford
6 months ago
These people are a nightmare to deal with. Very rude, uphelpful, and SHAMING of me that I didn't follow "their" procedures. Especially the manager! Went there three times and same thing every time. Going elsewhere and gleefully happy I didn't get further involved.
Linda Valleroy
10 months ago
In these times of hard-to-get car parts, I had terrific service and repairs from this Caliber Collision location on DeKalb Industrial Blvd in Decatur, Georgia. Joe and Orlanda were great to work with. My repaired car looks great and runs beautifully. I could not ask for better service and repairs.Services: Tires, Steering & suspension repair, Painting, Electrical, Body & TrimServices: Tires, Steering & suspension repair, Painting, Electrical, Body & Trim
Tony Phan
11 months ago
The work at this location is superb!! The person I worked with(Ali M)is so down to earth! She is so sweet, and very responsive at all of my request!!! Ali, made this painful accident, painless! Thank you, caliber and Ali M for all of your hard work to get me my car back!Services: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding
Aasiya Sharif
6 months ago
Wonderful service!!! Joe was amazing!!! My car was ready 2weeks earlier than expected.!!! They even cleaned the inside and outside!!!Service: Body & TrimService: Body & Trim
Carlos Ozuna
5 years ago
Had my windshield replaced at this shop and dropped the car early yesterday morning.The turn around time was fairly quick and picked the car up later that afternoon but unfortunately I found some disturbing things once I picked the car up.First, I found glass shards remains on the air vents which who s to say could ve turned into something hazardous if they would ve gotten into my eyes or someone else s.Second, I found what appears to be a rip on the driver s side front windshield seal.Miranda, the ABRA Recalibration Coordinator has been extremely prompt so I ll be reaching out to her soon.(Pictures have been included for reference)
Helen Boyd
5 months ago
Everybody was polite and excellent work done on the vehicle. I will return again if needed and I also will let others know about caliber.