Tower Auto Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  TERRY D. COOKSEY
3 months ago
I always receive prompt & professional service at Tower Automotive!I went to get gas for our 2004 Jeep Grand Cherokee Straight- 6, to Post a For Sale ad on Facebook Market Place. The Jeep has been setting for a month & the check Engine light came on, (GREAT?!?!). Tower got me right in an analyzed & texted me a quote and asked to proceed with the repairs. It was a couple oxygen censors for the Heater. Got it fixed and just put it on the Market!Thank you, Terry Cooksey

  Evelyn Apple
a month ago
We came in mid-morning and Tower said they could likely look at the brakes that afternoon. They were actually able to replace the rotors and pads that afternoon, as well as diagnose a separate issue. They communicated with us by text along the way, and gave a clear explanation of the other issue. We appreciate Tower!

  Jessica Keys
4 months ago
I dropped my car off because it would make a humming noise and shut off. The shop called and said all they did was replace the spark plugs for $380 and said I could pick up the car. It was after hrs before I could get there. And then couldn't even make it out of the parking lot. My gears for drive and reverse no longer works. My transmission is only 3 years old and I had ZERO issues with My gears before dropping the car off. Now I am a single mom stuck for 3 hrs the night before Thanksgiving just trying to get home to my kids with no car and no ride home. Uber was under staffed as it is a holiday not their fault. If they fix what ever they did to my gears I will edit this post with a update. 2014 ford escape and now my kids and I will be stuck with no transportation all weekend after they said I could drive the car.

  R Ludlow
3 months ago
Update: we referred a business associate to tower. They diagnosed and fixed the wrong thing. Then they wanted over $1000 to fix the issue my business associate said was the problem. They never test drove it and admitted they made a mistake. We told my business associate Brent would make it right. Well he refused to do anything. Also said well I m sorry, but not sure what for . We WILL NOT continue to take our 4 other cars here. Very disappointing that a small business owner does this. As a small business owner, when a problem arises and something fails, we fix it.Prior review. We have all 4 of our cars serviced here. Some foreign some not and they have allways been honest and straightforward with us. Prices are fair. We will keep coming back.

  Kevin Wells
5 months ago
Went to get an oil change and brake light change a Valvoline. They told me that the brake lights had more of a problem than just out and told me to go to a mechanic. Let it be known that they just looked at it and no further inspection. So I went to Tower to get it check out (for $90) knowing my car has had electrical problems with the power windows and steering wheel buttons, so there could potentially be a problem electrically and not just the brake lights out. After waiting 3 hours, Tower ran diagnostics and said they weren t getting signals to the brake lights and that a part potentially needed to be replaced that would be $500 but they needed to order it. They couldn t fully do an analysis because they would have to tear out the stereo so they would wait to do that when I came back. So I left and waited for them to call with when I should come back. Turns out, they didn t not write my phone number down correctly so a week goes by and I call them and they have me come in. They do a further dive into what the problem could be by and check the device they thought would need to be replaced. So after an additional 2 hours of waiting, it turns out that part was fine and they advised that I needed to go a Kia specialist because they didn t know what the problem was without having to tear my seats and carpet to check wiring and that they would know better. So I went to a Kia specialist and in 15 mins, they told me that my car just needed new brake lights. Now when I go to a mechanic, I would expect them to know whether or not brake lights would need to be changed by simply changing out the lights and testing. Since I m not a car person and two places (Valvoline who just eyed it up being one) said that it was more than that, I believed them and spent even more money for a third place to tell me it was the problem I thought it was in the first place. The only reason I gave them a two star is because they were nice and did not charge me an inspection fee the second time I went. But I wouldn t trust them to tell me what was wrong with my car for anything else if they couldn t determine that just my brake lights needed to be changed. Thank you for reading my book.

  Jr Struck
4 days ago
Always appreciate the honesty and professionalism from Tower Auto Repair. Quick repair and, as always, a very fair price. I would recommend Tower to everyone who owns a car!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Jim Bauer
3 years ago
Tower Auto is the place to go for vehicle repair and maintenance. They also do a great job tackling any modification jobs. They have exceeded my expectations installing front splitters, under glow lights and performance modifications to my families vehicles.Service: ElectricalService: Electrical

  Randal Watts
8 months ago
I was so impressed with how fast they were able to fix my car. I walk in there on a busy Friday afternoon 8/11,23, and within a little over an hour, they fixed my A/C. This is the third time I have brought my car here for repairs, and everything they have fixed the problem within a short time and were very reasonable on what they charged me. They are also very informative of what the problem is and what is needed to fix the problem. They also have a nice waiting room.Service: Air conditioning

  Christopher Beccue
a year ago
They were fair, honest, and quick. My high mileage truck needed a new engine. Instead of stringing me along for more money, they were upfront in their recommendation to scrap the truck and start looking for a new car. Due to their honesty and timeliness, I was able to find a new car and solve the entire matter in a matter of days. I d highly recommend them for your auto needs.Services: Electrical, Auto engine diagnostic

  FRITZ WILSON
a year ago
First time using Tower Auto Repair but will not be the last time. Not only were they great for my repair, what rwas even more impressive was what they did for another customer who came in while i was there. An gentleman probably in his late 70s came in with what really was something very small and was outside of normal car repair service but he clearly needed help. The Tower Team, stopped and made time to assist him and resolve the issue. It said a lot about their commitment to helping people.Service: Oil change

  Google Account Holder
a year ago
Tower was fast, extremely friendly, and communicated very well. While rotating my tires, they noticed the rear brakes were worn down to 5%. They called right away then effected the repair in a very timely manner and for a fair price. We were very pleased.Services: Tires, Tire rotations, BrakesServices: Tires, Tire rotations, Brakes

  Justin Andrews
11 months ago
Wasted my time and money. They said they would work on my truck but when I got it towed there they refused to start the job because they were scared that the truck is a duel fuel system even though the issue was not related to the fuel at all, and instead just tried to sell me a battery. Maybe they do good work but it seems like they just want easy jobs.

  Michael Barnes
a year ago
Good service, fast,friendly, too.Honest and reasonable charge for parts and labor. The good folks here stand by their work. I keep coming back. I trust the people here.Needed head light. Thought I might make an appointment, but instead,they took time to check car out ,do a little very quick and good repair. And I am very pleased and thank God for the great service and good people at Tower Auto Repair. God bless them.Services: Air & cabin filter replacement, Auto water leak repair, General repairs & maintenance, Engine repair

  Ted P
4 months ago
Not trustworthy, do not know what they're doing.Check my took my car in and it came out worse. Not happy at all.

  Eric Jonathan Landress
2 years ago
I went to Tower Auto because my daughter had used them before. The experience there was more than I expected. Most times when I go to the repair shop the bill is at least $400. I went because the heat in my Expedition wasn't working correctly. When they called the next day and said it was completed and the price was less than $150 and it was working better than ever, I was very happy.I will use them again and recommend every should give them a try.Service: A/C system repair

  paul behrmann
a year ago
I have used Tower Auto for many years. I recently had my radiator replaced and it was under warranty. They only charged me for the labor. Over the years they have shown themselves to be efficient, thorough, courteous and fair- the whole team. PaulService: General repairs & maintenanceService: General repairs & maintenance

  Hannah Daniels
a year ago
Towers is the BEST. They come in clutch every single time and I m never disappointed with the price nor service. Adam is the MAN if you have no idea what you are talking about when talking about car maintenance/automotive needs! I m a college student and very far away from home so it s nice to know Towers is there when I need them! Thanks again guys!Services: Tires, General repairs & maintenance

  Jeff Brown
a year ago
Well, I guess they have all the customers they need. I filled out the online form for a quote for ball joints and didn't hear back after a day or two. I called in and asked for a quote and was told I would be called back with one; never got a call. Called back the next day again, and had to give all the same information again and was told I would be called back; never got a call.I'm sure they do good work, they have good reviews. The work is only part of a business though. Unfortunately, you have to also have good customer service. Since I got neither the work, nor the service, I can't see how I can give anything but 1 star. Always room for improvement, eh?

  Amy Cohen
a year ago
We have been going to Tower for 16 years and have always received above and beyond service! I recently was looking at a car to purchase for my almost 16 year old daughter and called Tower to set up an inspection before purchasing, of course. They took me immediately and gave us great comfort in the purchase of her new car!! Thank you so muchService: Vehicle Inspection

  Michelle Lyon
a year ago
I made an "appointment" according to the clerk to have my wheel bearing hub looked at for an estimate.I specifically asked if you figure out what's wrong how long it would take to get the work done. They said they'd like to do it same day. Took my car in and they said they didn't have time to look at my car. Why offer an appointment if you don't plan on looking at the vehicle for a couple of days. Be honest when communicating and just tell the customer you're booked.I know finding good help these days is next to impossible. So if you're having issues making appointments, just communicate that. I can't expect to drop my car off at 7:30am and not get it back for who knows how many days.

  David Hodges
a year ago
Wonderful service! I called and they were available the same day. I stopped by and within an hour and a half they had fixed my A/C. Having the ability to drive around without my window down as we head into summer will be most welcomed! Very knowledgeable, professional, and price affordable. Couldn t recommend them more.Service: Air conditioningService: Air conditioning

  John Sommers Jr.
2 weeks ago
Great service...super friendly, fast and fair.

  Jason Faircloth
a year ago
The team at Tower has been great to us. We have several vehicles that have needed repairs of various types in the last year. Some repairs we thought we needed but after the team at Tower checked out our vehicle it didn t need those repairs. A different mechanic told us it would need several hundred dollars of work done but Tower showed us it wasn t needed. They made a much less expensive smaller repair that actually fixed the vehicle.Even on repairs that are expensive, they have a very fair price and completed the work professionally and correctly. I definitely recommend Tower if you need honest and professional work done at an affordable price.

  Daniel Hensley
a year ago
Brent and Rhonda at Tower Auto Repair in Dawsonville have the greatest crew, best service and a welcoming atmosphere! I will not take my vehicle anywhere else! Been using them since 2004 and will continue for the rest of my driving life! My cars thank me after we leave there!Services: Tires, General repairs & maintenance, Vehicle safety inspection, Auto maintenance, Oil changeServices: Tires, General repairs & maintenance, Vehicle safety inspection, Auto maintenance, Oil change

  Jiakang Chen
3 months ago
Everyone in this place were so nice and kind. Trust me, just come, if your car gets problems.

  Brandi Sweatman
a year ago
They all went above and beyond anyones expectations. I needed new lug nuts for my truck, wasn t safe enough to drive without it, but had new ones at home, they loaned me a car to go get them. And this was just my first time using them, ever. Nicest people. Also there prices are very fair. Will not go anywhere else!Services: Tires, Auto brake repair, Tire rotations, Brake service & repair, Oil changeServices: Tires, Auto brake repair, Tire rotations, Brake service & repair, Oil change

  Emile Delegram
a year ago
I was out of town on a business trip when I experienced trouble with my vehicle. Being 4 hours from my office this was quite a surprise. I met with Adam and David they made it possible to repair my van but were not sure of the time frame because of other customers. I proceeded to stay another night at the hotel knowing Adam would call if they could finish it the next day. Not only did he call the next day and by lunch time I was back on the road.This kind of service and personal caring is unheard of these day. I am a small business owner and treat my customers the same way.Thanks again for the family invitation and will highly recommend your business to anyoneEmile DelegramCertified People RespondService: General repairs & maintenance

  Tim Solum
2 years ago
If you are not using Tower, you are not making good life choices. They are good people who do good work. The dealership said my motor was shot and I needed a $21k replacement. Tower changed the starter and got me back on the road the next day. They have gone above and beyond for me with all the vehicles I have repaired there. Tower is simply the best, .better than all the rest ..Service: Engine repair

  Lydia Gonzalez
3 years ago
Great service with follow up questions to make sure all was well. They were very receptive to the fact that my vehicle was used for income purposes and they had it back to me the same day so I had little down time. Work truck was repaired quickly and they fixed things I wasn t expecting to have fixed. Had taken my truck to several other places that weren t able to repair issues with the truck and Tower Auto Repair were able to get the issues resolved.Tower definitely has my business.Services: Transmission, Exhaust, General repairs & maintenance

  G Tech
2 years ago
I was traveling through this area and had major issue which I did not think the car would make it back 700 miles to home. They were polite, friendly, and professional. They got me in and back on the road quickly so I could make my appointment and start the drive back home; all at a generous price. I am looking to move to the area and will make Tower Auto Repair our service facility when we need anything for our cars. And if the staff at Tower is an example of what we can expect if we move to the Dawsonville area, then they should get an award from the chamber of commerce for representing Dawsonville amazingly well. Thanks!Service: Transmission