Monumental Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kirby Walsh
a week ago
Sent an email to them from a website. Jonathan Rocca gave me a call and he really worked hard to help me get my dream truck. Not just saying that literal dream come true. Hey and his managers worked over time and bent over backwards to help me meet a tight timeline. They had transparency, were always upfront and extremely timely. Truly appreciate their professionalism and extra work that they put in to go above and beyond.

  Janet Campbell
2 weeks ago
You must come see Jonathan at Monumental Ford. He was fantastic and made our new truck buying experience a pleasure. Good price and a pleasure to work with.Eric the finance Manager was also great to deal with !We got what we wanted and the cost of the truck was less than we expected.Looking for a truck you need to see Monumental Ford !

  Christina Gardner
3 weeks ago
Jonathan sold us our Ford Edge. He has a great personality, perfect salesmen. He was very helpful, not pushy at all! The finance department was super fast and helpful also. Thank you, Monumental Ford!

  Elnora Tolbert
a month ago
Just purchased my BRAND NEW 2024 Edge from Jonathan! Come see him, Eric and the Monumental team if you want honesty, transparency and excellent service. They're awesome 10/10

  Terri Wulf
2 months ago
We're from Virginia and we have a new mustang Mach e and we had some questions. This Ford dealership has an EV team and Michael was very helpful in answering some questions we had, even though we didn't buy from them.

  Carey Bryant
7 months ago
Our prayers were answered today! Traveling from FL to SC, our car started vibrating pretty bad. We pulled into Hodges Ford to see if they could help. As with so many places, they didn t have enough technicians to cover their workload and were scheduled out to September 25th. However, with the help of Melanie in the Service Department, she graciously offered for a couple of her guys to help diagnose what the problem was. So right there in the driveway, they came out and jumped into action. After seeing that one of the front tires needed replacing, we decided to replace both. Thinking that s all it was, we took off again only to realize the vibration was still there. We called Melanie and she said to come right back. Again, our personal pit crew came out and found that the left rear tire had a broken belt. They immediately replaced our two back tires and took it for a test drive to be certain everything was good to go. We re tremendously grateful for God s protection and for the kindness of the team at Hodges Ford!

  Don O'Quinn
a week ago
Customer service is excellent, danielle is my favorite and wonderful to work with, brandy is awesome as well, always return for work on my car

  Ken Pleat
5 months ago
I set up an appointment for Oil change, chassis lube and generator service for our 3 Year old Entegra Emblem motorhome (Ford F53 Chassis). They got it in early and performed the requested services and had me out in a reasonable time. Very Pleased. They are the only Ford dealer that will do minor services on a motorhome.

  Precious Brown
7 months ago
Purchased a vehicle from them seven months ago. They never turned my title in to the state and now my title is pending. I have been calling the dealership for months with no response. Sally sound me the vehicle then stopped answering the phone to cover the mess that she created. The general manger John gave me his personal number to help fix the issue then blocked me. I m calling the dealerships everyday and no one is responding. To top this all of I am a active duty soldier who is in Poland, fighting for a country for people that refuse to assist me. NEVER USE THIS DEALERSHIP. Especially if you are a solider they don t respect your time or money. Now I have to come out my pocket thousands of dollars to get a bonded title, in which I had nothing to do with the issue. RUN as far away from this dealership as possible if you value your money and time.

  Paul Senger
11 months ago
After calling the local Ford Dealerships and a few surrounding dealerships, a total or 5. I finally called Hodges Ford, 59 miles away. The only one that would give me an estimated quote for a needed repair.They called me when all the parts were in stock and the repair was done within a couple of days just like they said it would be. Had never been there before, but I was treated like a regular customer. Nice to know there is a dealership that still understands the definition of customer service.

  Nancy Robbe
9 months ago
We waited in their service lounge while all four of our tires were balanced and replaced in a short period of time on a .Saturday morning while we were traveling back to our home in Ohio. They took us immediately and were very courteous and kind in explaining what we needed. We were out within 1 1/2 hrs. The whole team did an awesome job!

  Roy Fennell
a week ago
Great service at Monumental Ford in Darien GA Danelle is awesome! Repair was way fast. I will continue to use Monumental Ford in Darien for all my service work. They are GREAT!

  Don Prestridge
a week ago
Very good customer service experience, always courteous, knowledgeable, would recommend these folks over and over again.

  Dan Weideman
9 months ago
I've held off leaving a review for the year that I've owned my truck. When I purchased it, I was told that Hodges Ford would put all terrain tires on it to replace the street tires. I can't tell you how many times that I've talked or texted the Hodges manager and been told that they were supposed to be ordered and he would handle it. Well, a year later and I still haven't gotten my tires. If there's any question to the validity of this review, contact me and I'll be glad to send you screenshots of the numerous texts. Nice people, just don't put any faith in their word...get it in writing or have it done BEFORE you purchase.

  TP G
10 months ago
I knew what I wanted beforehand and because I was well prepared in advance, I got what I know was a fair deal. It is important to prepare because it is the nature of any dealership to make money...how much money they make is dependent on how well you are prepared. Hodges Ford is no better or worse than any other dealership and I had a good experience with them.

  Anthony Fornara
4 years ago
Excellent Dealership to work at AND to PURCHASE from. I actually purchased my 2017 Colorado here. If you are in need of a car or truck don't let any negative google review turn you away. As an employee and a customer of Hodges Ford here in Darien I can say with confidence we treat every customer the same way, as if they were our family. We do everything within our power to help every customer get what they came in for. Feel free to give me a call at any of the numbers listed on the attached picture of my Business card and let me prove what I am saying is the absolute truth.Thanks!!

  tony perez
2 months ago
excellent service, very good treatment and the prices of the Fords are lower than other recommended dealers here at Monumental Ford Darien

  Emory Aspinwall
11 months ago
Excellent place to get service and warrant work done. My 2021 Explorer Platinum came from factory with a lot of mystery issues. The team at Hodges Ford, including General Manager, were very diligent in getting my issues resolved. Some of those issues have now turned up as factory recalls.

  Kathi Maroney
4 years ago
If I could have placed less than one star I would have. Took truck in for 2 small recalls on Feb 24, 2020, as of today March 12 still not back. The truck is a King Ranch 2019 only 8 months old. We were not having any problems prior to taking it in to them. Mechanic said transmission was leaking and now we do not know what they have done. Emailed owner 3 times and he has yet to respond to us. I asked for him to call me but no response. BEWARE OF THIS DEALERSHIP. From the service department staff to the service manager to the owner none of them care that the truck has been there for almost one month!

  Jekyll Wharf
10 months ago
Great customer service experience. The work was done on time and as requested. The service representative was helpful and very professional. I really appreciate how Hodges Ford took care of me and my vehicle and I will be back.

  Ginger Cox
6 years ago
I want to thank the entire staff for their excellent communication skills and explanation of everything pertaining to my new car. Darius Stevens helped me get a dream car. Darius and Kip LoPresti, the receptionist, treated me like a family member. I feel that I can depend on Darius even after the sale. Darius is an amazing sales person best at Hodges ford in my eyes!! PLEASE GO SEE DARIUS STEVENS IF YOU WANT A GREAT EXPERIENCE !!!!!!!!

  Bernard Rafael
a year ago
Great service, great people. Hodges Ford will be my first call on my next Ford purchase.

  Tim Knecht
2 years ago
Had a great experience at Hodges Ford Ashley was awesome to deal with very professional not your typical high pressure salesperson thanks Ashley and Sally

  Mark R
a week ago
Awesome all around experience!! Brandy and Danielle were great in getting my f-250 services this morning. Been coming here for years and will definitely continue

  Carmen Sapp
a year ago
I was in need of a vehicle. I had been searching for about 2 weeks when I found one at Hodges Ford. I called on Friday afternoon and spoke with Ashley. I told her what I was looking for and what my budget was. She told me Friday afternoon what she could do and we scheduled an appointment for Saturday afternoon at 3:00. I got there, did the test drive and went in to talk numbers. Ashley made good on her word. She got me into my dream vehicle at the exact price that she gave me the day before.Ashley was amazing to work with. Thank you for all of your help girl. You are an absolute Rock Star!

  Robert Poppell
a year ago
I have had some GREAT experiences here over the years even back when it was Mike Murphy Ford. For myself and the police department I have purchased about $400,000.00 in vehicles here since 2014. BUT after my most recent experience I will NOT be back. Now I'm stuck paying for 2 vehicles since I couldn't get the one repaired which had problems in the first 5 days and still wasn't repaired when I got it back over a month later. Come on HODGES .... I know you can do better and I have seen better from you. Very disappointed.My phone number has not changed.

  Greg Tarsa
a year ago
This place is awful. I brought my truck in because the transmission was acting off.They said the transmission was broken beyond repair after they took my pan off (the pan does have a slight dent) and said the transmission was damaged inside. They wanted to charge over well over 10 Grand for a brand new transmission. I assumed they were correct in the diagnosis but that was too expensive. I called other shops to get a better price. I went to another shop who looked at the transmission and said it only needed cable replaced. They also replaced the dented pan. I asked them if they saw any of the "damage" that Hodges saw when he's took the pan off and he responded that there is no way they took the pan off and the pan had never been removed ever. So in short Hodges charged me more for the investigation then the repairs cost and also they claimed they did work that they charged me for without actually doing it.The GM reached out to me asking that I reach out if there is anything he can do. I have called him many times left voicemails and sent a couple emails back right away with documents showing what the service department claimed to have done. I have had no response.

  Jeff Jones
a year ago
I had to visit Hodges Service Dept for "extended warranty" service. First, I was impressed with the text confirming, and later remindinding me, of the appointment I made a week ago. Then, after dropping off the vehicle for service, and before I could leave their store, I received a text from the Service Adviser with his name and contact info. Them a few hours later, a follow up text confirming the vehicle's diagnosis. All in all, so far, very professional!

  Barbara Humes
a year ago
Hodges Ford is the best Ford dealership in Southern Georgia. I live in Brunswick GA and was advised by my mechanic to take my car to Darien for a new water pump in my 2012 Ford Edge. They took my car in on an emergency basis and fixed it within a few days. Now I m happy I didn t overheat and blow the engine. Thanks Danielle and service team for saving my vehicle.

  Moxie Mike
a year ago
Not happy about the service here. They had the truck I wanted. I set a time to meet on Saturday to discuss terms, finances, etc. I also asked not to "negotiate " through text or email. They did the exact opposite. I was okay with sending photos of my truck and complete credit app. However, I was sent by the sales manager assumed trade value, and monthly payment. I told them no, and that I can talk about this in Saturday. The "dealing" kept coming in texts and enails. So, no thanks. I ended the deal. Choose a more professional organization.