Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kat McCarrey
5 days ago
While my daughter and her boyfriend were traveling from Florida to Maryland, they experienced a sudden tire blowout on I95 in Darien in the late afternoon on a Saturday. Being far away and unfamiliar with the area, I contacted my insurance company for roadside assistance, but unfortunately, the offshore call center they connected me to was not helpful. After some quick research online, we discovered Hook and Book, a towing & roadside assistance company in the area. Upon reaching out to them, they promptly sent a driver, Josh, who arrived within the promised 45 minutes. I am truly grateful for the exceptional service provided by Hook and Book. Josh and Dexter, the owner, went above and beyond by contacting various tire replacement services on our behalf. Josh towed the vehicle and drove them to Walmart in Brunswick, but since they didn't have the required tire, he arranged another company to replace the tire late Saturday night (you can find my review on Domain Tires). Following this, Josh took them to a nearby hotel for the night. This morning, I received a call from Hook and Book to ensure everything was in order and the tire had been successfully replaced. I highly recommend Hook and Book for their outstanding assistance and care. I'm so grateful for these gentlemen for helping the kids in this scary situation (they're 21 but still my kids).
Celeste Mallett
4 weeks ago
I had a tire blow out as I was traveling south on I95. I was fortunate to have a truck from Hook & Book behind me when it happened and they pulled over to assist me. Phillip was professional and kind as he offered assistance. I am so thankful for the service provided and the reasonable price. Phillip was the best.
T Mallari
a month ago
My best friend and I were on our way home from a camping trip on Tybee Island when a tire blew on our 25ft travel trailer. After a sad attempt to change it ourselves, I had to call my insurance for roadside assistance. Our Jack wasn t tall enough to lift the camper high enough. While still on the phone with my insurance company a tow truck pulled up. They were dispatched to us but were waiting on approval. While on their way to another call they saw us and pulled over. After a couple quick calls to the insurance company they were jacking up the camper to change the tire. A text message arrived With an ETA of 30 minutes. By that time the tire was already on the camper and the gentleman was checking the tire pressure on all tires. Not only were they quick, friendly professional, but they went above and beyond in my opinion I highly recommend Hook and Book!
James Slotten
3 weeks ago
Hook & Book and their driver Phillip did an extremely efficient job towing our vehicle to our mechanic. Phillip arrived within 30 minutes of the call, was very friendly and helpful and made a frustrating car situation much less stressful. We highly recommend them!
Rebeckah Maganaenzi
3 months ago
Holiday rescue with the upmost kindness. Tim was our driver that picked up my BMW off Interstate 95 just north of Brunswick GA , missing the emergency neutral tool was able to makeshift one to safety load the vehicle with my gentleman friend. Clean cut , polite all over genuine in his level of service. Highly recommend.
C Chitty
9 months ago
We experienced a catastrophic front driveshaft failure on our BMW. Phillip stopped and offered assistance. When I told him what happened to the car, he went back to pick up a rollback truck to properly tow our vehicle. Phillip returned to us in short order, and towed us to a local hotel that would let our dog stay. I am in the repair business, and have a friend that is driving down with a trailer to bring us back to VA. The service and price provided by Phillip and Hook & Book Transport is more than five star worthy!! Highly recommend this company!Service: Car towing
Stephanie Fuller
a year ago
We were stranded on I95 in a truck and trailer with two horses. Lost a new tire that had been replaced and not tightened! They were amazing. Kind. Competent. Comforting. Came when they said and were super fast and efficient. A great deal for a holiday weekend. Thank you guys so much! I highly recommend Phillip and Josh are your first call if you need help!Service: Tire change
Dianne Skinner
6 months ago
Amazing service on a Sunday! We were stuck on Route 95 with a flat tire on our RV trying to get service from Progressive insurance or Good Sam with absolutely no luck. After several hours on the phone with much confusion about towing we finally decided to call for help on our own. Hook & Book picked up our tire and came back with a new tire within one hour. Absolutely THE BEST service! We thank you so much for helping us get back on the road.
Jenn Ford
4 months ago
Hertz called these guys to help get my keys that were locked in my car. I'm so grateful they called hook and book. Thank you joshua!!! Called and let me know he was on his way. Greeted me and my husband with a smile and a kind attitude. Thank you for rescuing us!!!Service: Car lockoutsService: Car lockouts
Angelica Rounds
a month ago
Quick ETA, pleasant conversation, and professional execution and delivery. What more can I say? 10/10 will definitely use their services again.
candace santiago-west
6 months ago
EXCELLENT SERVICE. This is probably one of the most professional towing companies I've ever dealt with. All there credentials and paperwork check put, very friendly and got my Jeep hooked up and moved to the dealer in record time. Would definitely recommend thank you guys sooo much
Tracy R
4 months ago
Hook & Book came right away in the wee hours of the morning after we called so many others who didn't have the specialty equipment needed to tow Tesla. Thank you so much for everything.A.L.
Ash Jones
8 months ago
These guys were real lifesavers. Tire blew, stranded on the side of the road, waiting on a wrecker that was over 2 hours away. Josh saw me, pulled over and towed me to the nearest gas station, unloaded the luggage out of my car, changed the tire, loaded the busted tire and rim back in my car as well as the luggage. Super friendly, professional and efficient. Cannot say enough good things about these guys.Services: Car towing, Tire change
Brittani McLeskey
5 months ago
We were in a rough situation unexpectedly and Hook and Book Transport was more than accommodating and personable. They immediately sent someone out & assisted us. Very grateful and highly recommend!Service: Car towingService: Car towing
Adria Bolen
a year ago
If you travel through Georgia, save this number. I was driving home and my car broke down. I called AAA they searched for 2 hrs and couldn t find anyone. I was alone on the side of the 95 with my 2 yorkies, 90 degrees out, no AC, already stressed about being broke down then add the speeding cars and semis passing me added to my anxiety. I called around and was put in contact with Hook & Book and they showed up super quick and towed my car with me and my dogs in the cabin back to Florida (360ish miles) and got me home. Towing is always expensive but the price was reasonable considering the distance. I cannot thank the owner and the driver especially sorry I forgot names. I was exhausted but the. At was towed to the dealer then he dropped me off at my home at midnight. The driver said his drive back would get him home around 3-4am. I wish I could have tipped more, I cannot be more appreciative. Keeping their number for my next trip.Services: Car towing, Long distance hauling
Zoe Robinson
7 months ago
We blew a tire on I-95 and the nuts were frozen. Phillip pulled up and asked what was going on. He towed us to a nearby tire shop, and he called the shop ahead of time so they knew what to expect. He got my family safely off the interstate during a storm and to the shop before we even heard from our assigned AAA technician. Phillip was extremely kind and professional. We are very thankful that he stopped to offer assistance.Service: Car towing
Robert Martin
2 months ago
Josh saved us! We didn t even call, we just got a flat on the express way and he was there to help a moment later. Good people.
Angela Villagrana
7 months ago
I was traveling with 3 other girls when Phillip came along with Hook & Book Transport. Great service and Phillip was respectful and kind! He definitely came through when we were stranded! I will be keeping their card in my car in case I am ever in this area of GA again! Thank you!Service: Car towingService: Car towing
Jennifer Gilchrist
a month ago
Came out quickly to get my van unstuck. However, prices are extremely high and unreasonable. I had no other option.
Darcy Tripod
2 months ago
Best towing experience I ve ever had! Extremely friendly driver and super clean. Felt safe and efficient service.
Jane Cote
6 months ago
Timely and dependable service. Josh is a delightful, knowledgeable, polite, young man. He took excellent care of me, a female traveling alone. Thank you!
mykey mikey
6 months ago
A gentleman from Hook & Book Transport saw us in distress with our vehicle. He happily lent us a hand and we were able to get back on the road in a jiffy. *hugs. Thank you!
Eleisa Torrance
7 months ago
Loved the service! Locked my keys in the auto on Jekyll Island. Phillip Carter was Amazing! He had my door open in a few minutes. Service with a smile. Friendly service.
Kimberly Sims Sass
2 years ago
Josh and Todd are amazing. Got to us within 15 minutes. Got our car loaded within a few minutes. Great personality and great service. Getting us home safely.
Gregg Gardner
10 months ago
Great tow company was on the spot in less than 20 minutes after I called. Very nice truck with a very knowledgeable and comforting driver. Delivered us to a hotel and helped unpack my vehicle before taking it on to my garage of choice. Highly recommend them!Service: Car towingService: Car towing
Morgan Teel
a year ago
We were traveling from Texas to South Carolina and got rear-ended on I-95 on the way. Josh and Philip got out to us so quickly and immediately helped us find a dealership with a full shop that could take our car. They were kind, helpful, careful with our car, and ultimately made a bad day much brighter! We would absolutely recommend them.Service: Car towing
Jan Brett
a year ago
Phillip was the best. We had a flat tire on I-95 near New Brunswick, GA. He was there in 5 minutes. After waiting 4 hours for AAA (which never showed up) he was a blessed sight. I highly recommend this company. Thank u so much for the awesome service.Service: Tire changeService: Tire change
Dana Dechman
4 years ago
We were headed to Savannah from Jacksonville when we broke down on the side of the road. We had trouble finding a tow through AAA so my husband decided to look for one himself. Josh answered right away and gave us an estimated time of 35 minutes. He showed up in 20 minutes with a smile on his face. We thought this trip was gonna go down hill but it ended up turning around. Definitely recommend Hook & Book!
Jason Smith
a year ago
Josh was the only tow company who answered the phone. After sitting stranded on the side of 95. He called me back came in a bigger truck so my family was able to fit. Took the job to a whole new level by taking us to a restroom. Than made some calls to assist us finding a mechanic on a Sunday Am to help fix our car. We owe him a debt of gratitude! Very professional, courteous and knowledgeable. Our Thanksgiving can continue thanks again Hook and BookService: Special vehicle towing
Steven Carlson
a year ago
I needed towing for my car. They were on site super fast. Phillip was professional and friendly and got my car to my auto shop quickly at a fair price. I would use them again if I needed another tow. Great service!!!!Service: Car towingService: Car towing