Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Madison
2 months ago
Marcus was great! He was very informative, kind, and installed my new battery with a quickness! Thank you!

  Erick Sanchez
8 months ago
Very bad customer service went to buy diff fluid and the employees didn t want to help they were standing laughing and more employees in the back outside just talking. They didn t want to sell the fluid. I went there 7/17/2023 at 4:20pm

  Kent Kirk
8 months ago
I have visited a few times for minor items. The store is clean and well organized. The persons I worked with were polite, helpful and knowledgeable. The store also offers free installation for certain items. Nothing wrong whatsoever, but one star missing because one item I had bought here I found later for less at the local dealership of my truck.Update, 5/2023: Their prices tend to be above average, but their service is way above average. They have yet to disappoint me, even though I visit rather regularly. Today, Marcus went above and beyond to help me. Excellent service can not come for free, so their above average prices are to an extend justifiable. Therefore, up to full 5 stars (just).

  Love The Hippy ME
2 years ago
Hey these guys and gals are awesome here!! They went the extra mile for me!! Thank you!! Awesome store!!

  Liz Morgan
3 years ago
God is good first off. I went into this store today because I needed a radiator hose. Now I don't know much about working on cars.These wonderful people not only took the time out of their day to help me, but they went to another store and got my part for me. Then they put it on for me. Now I am sure I could have done it myself by watching YouTube, but I know I wouldn't have done it as good as the man did it for me.All three people were amazing and kind! Thank you, thank you so very much!!

  Ranzie Carroll
3 years ago
These guys are great! Not only will they install your battery, they will push start your car so you can get home and wait until the starter you ordered comes in. In just a few hours. Amazing!

  Cordelle Pratt
8 months ago
Marcus and his staff are always helpful when it comes to getting me the right parts.

  Dak
5 years ago
Marcus, the manager, always greets me by name and knows the vehicles I drive. They have the best customer service. I sometimes will go out of my way to do business with the Thornton Avenue store because their customer service is so good.

  Paige Wilson
a year ago
Greg Fletcher went above and beyond to help us today. Great attitude and customer service. Super thankful for him.

  Victoria Caylor
4 years ago
Thank you, thank you, THANK YOU to Michele S.!!!! I stopped by here to get replacement lights for my car, front low beams, front blinker lights, and taillights. While I was there, I decided I might as well replace windshield wiper blades, too.Michele was the rep who assisted me. She looked up, explained the features of, and fetched every single thing I needed. I decided to go ahead and try to do what needed to be done in the parking lot, and I'm sure glad I did because I needed tools that she was kind enough to let me borrow. Once I got to the taillights and was having a hard time (again, she'd already rescued me once for the blinker lights), I was so frustrated from the heat and difficulty of not knowing jack about what I was doing that I was almost in tears.While I was grunting and fussing at the bolts and whatnot, she swapped out the wiper blades for me. She did it quickly and with a gorgeous, friendly smile - despite the fact that it was 96� and absolutely miserable at 1:00 in the afternoon.She'd told me during chit chat as I was checking out that she's been with the company for ten years. I can definitely see why! Advance, you've got yourself a wonderful employee in Michele! She is most definitely what anxious, mechanically-uninclined customers need to see when they visit your stores. When it's only you and only one car you have to rely on, it feels so good to know we have people like Michele on our side.Please let her store and regional managers know how appreciative I am. Let the CEO know! Whatever she's being paid isn't as close to equal as the relief of her calm, friendly demeanor. So yeah, give this woman a raise and a week off with pay. She's earned it for her excellent customer service!Most sincerely,Victoria

  Randy Jones
2 years ago
Had gas line needed and sold by the foot, off roll, better than pre cut short length packages. And best part told what needed and no asking make model year. Lolo. Portable generator back to running.

  Pamela Butler
2 years ago
This establishment shares working knowledge with the young people desiring to be independent. They help with the proper procedure of depending on one's abilities. This is rare in society today with the ones depending on google or the internet. There is nothing like a true experience.

  Tyler Martin
2 years ago
Really helpful Guys working here tonight 03/05/2022. Didn't catch their names but they had and helped me get the parts I needed.People on this line of work don't ever get enough credit for the times they get things right.

  Moonlight
5 years ago
Fast and friendly cashier. Had the parts I needed at the prices I expected to pay. You can order online and have it sent to the store or to your home. And get 10% off if you sign up for email alerts. I unsubscribed after I got the coupon but they may send random deals to your inbox. But the first is only good for online ordering. They have gote parts from another store and had delivered to my home store. Same day if it's early enough. That helps.

  Alexa Staples
6 years ago
I stopped by just passing through the area. My car had done something weird. These guys were so nice and spent a good amount of time looking at my engine and figuring it out. I was able to buy a small part, which they put in for me, and was on my way.

  Chris Ray
4 years ago
Terrible place! The door says they open at 7am and the employees say they open at 7am, but I went in at 7:30am and it's locked and no one is there. I went back at lunch and the part I had ordered was not there. I was told the previous evening it was guaranteed to be there at 7am when they opened. Nope! This is the third time that this place has lied or mislead me. NEVER going back or using Advance again. They've wasted my time and money for the last time!

  J Price
6 years ago
Went to buy a battery for a forklift, which I have done several times in the past. I was met by Steve, which apparently had a chip on his shoulder from the get go. Horrible attitude, and extremely poor customer service! After he asked for the "year of car", I told him it was for a forklift, he then sighed and told someone else to help me. I guess if the computer cant do his job for him, he moves on to the next customer. If you cant be nice, don't be in customer service!

  Richard Crisp
4 years ago
Friendly guy came to help fast. Very helpful and knowledgeable. Got us all info we needed. Didn't get his name but good service.

  Wes Phillips
2 years ago
Inventory was fairly well stocked and the employees were quite hospitable. Good place to check out parts for your car.

  Bald Brittany Spears
3 years ago
Absolutely the best service in the Dalton area by far! Especially Eric, he'll go far and beyond to help as much as he can! Everybody that works there is a pleasure honestly!

  J. Jenkins
3 years ago
Great staff always understanding that i deal with ptsd and help me get out as fast as i can. Michelle and the manager and the little guy are awesome

  Randell Hendrix
3 years ago
Great parts store. I ordered online and picked up in store. They had it ready for me when I walked in. Literally in and out in less than 3 minutes with what I needed.

  Brian Turner
2 years ago
I was met by a friendly and knowledgeable staff... I was able to quickly find the items I needed and get back on the road.....

  Stephen Baker
a year ago
It was delightful to have helpful service and a very understanding counter attendance

  Danni Southern
7 years ago
Good service, friendly helpful employees, most all of them know the answers to my questions. almost always have what I need

  anthony parson
6 years ago
Rude female worker insisted I couldn t park my truck in handicap spot . I have legal right to do so. Well I moved my truck straight to the next parts store down the road. Apparently it was interfering with her parking her vehicle. They lost a sale. And 2 customers for life.

  Angie Beltran
4 years ago
Can t return stuff bc they can t put it as not sales le I accidentally got the wrong bolb for my Reverse Light and they said tht they can t even exchange it I know how retail work but Thts just unexpectable

  Paula Thompson
3 years ago
Manager and employee's are very helpful, and anything u need they are glad to help u with unlike the one on Glenwood Ave , the people there are rude and wont help u with anything

  damian swift
5 years ago
Alternator died and i made it to the store had trouble changing it and every employee there went to bat for me. We had it changed in no time even with trouble

  Anthony Daniell
5 years ago
They will plug a charger up to the electronics in your car so that when they change the battery you don't lose all your settings. Brilliant!