Joey Watkins Tire & Automotive
4.7 (342)
2743 Braselton Hwy, Dacula, GA 30019
(770) 932-2007
jwatkinstireauto.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shannon Holizna
5 months ago
There are not enough words to describe how incredible this place is! 5 starts doesn't even feel like enough. Truly a one of a kind experience! My entire family brings our vehicles here. Everyone, I mean everyone, is wonderful! Kaitlyn, Sean, and all the others that I have dealt with are amazing! They treat you with kindness, their customer service is unmatched, and I trust them entirely with my car. Basically, if they tell me something needs to be done, I know it needs to be done and they aren't just trying to sell me on something to make an extra buck. If you are looking for a new place to bring your car for whatever your car needs, look no further! Seriously. Call them. You won't regret it!Services: Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Brake service & repair, Oil change
Ed Heim
4 months ago
They always take care of my daughter when she has to bring in her car. I am far away, and it's nice to know they have my back. I appreciated Steve taking the time to talk to me and explain everything.
Nichole L
5 months ago
Always professional, always honest, and always straight forward. There s no walking in with a simple oil change to walk out with a $2k repair estimate. When you do need mechanic repairs they perform a thorough diagnostic and if they believe it needs an engine or a repair out of the general repair category they won t even charge (I ve been there unfortunately). Which is why they know so many specialist for you to receive a second opinion without throwing a bunch of parts at it like 99.99% of other shops would! I love how they answer all of your questions and will work with your budget to get you road ready! This shop is one of a kind and the promise of a good mechanic is seeing a parking lot overflowing!Services: Tires, Auto power window repair, Steering & suspension repair, General repairs & maintenance, Electrical, Auto engine diagnostic, Engine repair, Auto A/C replacement, Wheel alignment, Brake service & repair
Andrea Moore
4 months ago
I took my car here today because my tire light was on.I was there maybe a hour.Not long at all! I m very pleased with my experience here.Customer service was excellent. Everyone at the front desk was so nice.Thank you!
Alvin Miles
4 months ago
I've been taking all my vehicles and my other family members so long Joey is now part of the family!Joey teaches love & respect to all that walks into the building.A.J. & Linda
ROY RHYMER
2 years ago
Cannot say enough about these guys. Scheduled an appointment and dropped off the blazer today to get the master cylinder booster assembly put on I've had for months now and just not had time to do it. While there I asked them to just do all the rear brakes because I thought that's what it needed as well, A technician by the name of Red chose honesty and integrity over greed and making his flat rate hours like so many guys i have worked with over the years unfortunately. He called me today and told me I did not need the brakes it was just the the master cylinder booster assembly and due to the LS swap I need a vacuum pump. This guy could have easily taken me for 7 or 800 bucks probably. Because of employees like this, Joey Watkins has earned my respect and business to deal with an independent shop of which I rarely have over my 25 years of automotive dealership world. I also picked up a sweet like new 22" tire for my kids tire swing as well. Thank you again Red!!!
Zuggy Nyanga
5 months ago
I put one star because there was no negative 1. My car started smoking when I was a mile from this shop and I stopped. Towed it to the Joey Watkins garage. To save me money, Joey looked at it and said there is no need to drop it off and I should take it to an engine specialist in winder. And the engine work cost was going to be $10k-$15k.My spider senses told me to have my car towed to my house and get a second opinion. I called a mobile mechanic and he said it's only a coolant pipe connecting to the radiator that burst and I also had an oil filter leak. So we replaced radiator, oil filter housing kit, and decided to put new quality brake pads on all 4 wheels for a total of $1,500 including parts and labor.
Mike Ivey
3 months ago
Joey took care of my truck that had a tire going down . We had a problem with the wheel but they assured me that it would be taken care of.Great job/ JOEY WATKINS TIRE. THANK YOU .
Paul Allen
2 months ago
Joey Watkins does great work. They ve proven trustworthy over the years that we ve depended on them.
Mark Douglas
7 months ago
Found this business after a different tire place was rude to me. Purchased tires, mount and balance. What stood out? They were very square dealing. Everything transparent. Walked me back to show me the tires while on the lift. No high pressure sales, just professionalism. Refreshing to do business with an organization who wants to establish a future relationship. Thanks y all !
Carter Nolde
4 months ago
Joey Watkins has impressed me with their level of communication and performance at their shop. Thanks for all of your work on my vehicles!
Micah Dylan
7 months ago
They re not only the cheapest in town, they re the best in town. It s straight forward pricing, friendly staff that treats you like family (even with going to extra mile to get discount from their own vendors), and they stick by their word. They don t upsell you with pressure sales and keep you in the loop as to what s going on with your car. I ve been to multiple different shops throughout Gwinnett and I ll always bring my families cars to Joey WatkinsI recommend asking for Kaitlyn when you have car repairs, and Sam when you need tires. Both very knowledgeable and both will fight with the vendors to get you the best prices!!!Services: Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Vehicle Inspection, Wheel alignment, Brake service & repair, Oil change
Andrew Enser
3 months ago
They are really great people and they do a lot for the local community. Just a Heads up they don't do work on motorcycles, cruisers, etc just for anyone in the future wanting to know.
Ernest Foy
8 months ago
Joey Watkins just personally called me and offered his phone number to avoid the below. Couldn t be happier with the response and will be using them as always.Original comment below,I have used Joey Watkins for years and never had a problem before today. Dropped truck off at 10am for an oil change. They called me at 1:30 and said it was ready. With fighting mall traffic I got there at 2:05 to a closed down ghost town. No call, no ask if they could wait 5 minutes, nothing. No manager waiting for the betterment of the business, just a group of selfish people that counted the seconds until they could leave. I will be without my truck this weekend now and will be late to work Monday, as they don t open till 8am and I have no way to get in touch with anyone. I have never left a review of a business, but have to because I was offered no other way to communicate. I will not use them again. Very short sighted for a home town shop.
Susan Johnson
6 months ago
Great service and value. One improvement Wish they d take appointments vs show up at 7:30 am cattle call for an oil change.
Sherri Smith
a month ago
They are wonderful. Kind, helpful staff and clean waiting area.
Danny C.
a year ago
We have a family account that started off with my wife s father and we moved into the area more then a year ago. They currently work on 6 of our families vehicles. They try their best to get you back on the road in a quick amount of time, always good pricing, always informative on the necessary repairs, but this last visit really did surprise me. When it came time to replace my wife s A/C system they worked with me on the price by giving me some discounts and it ended up being $450 cheaper for the exact same repair! Also, I never feel like they re pressuring me into a repair or even overselling me like the other two shops close by. I know they are normally pretty busy with their wait time but it sure is worth it!In addition to all that, the people working the front counter are extremely knowledgeable and courteous. There s one associate named Katelyn and she s my go-to tire salesgirl! If you re looking for tires I would ask for her because she will give you multiple different quotes to make sure you get the best suited tires for your driving habits and your wallet. She answer all of my questions and that put me at ease at how much tires have gone up in pricing since the last set. My 16 year old daughter also loved her because she s been wanting to get into the automotive field and it s nice seeing a women behind a local shop!Lastly, the whole staff is professional, knowledgeable, informative, and courteous. You won t leave out of here thinking there s things wrong with your cars when their isn t. It s nice to finally have a shop that seems to respect your business instead of the one across the highway that acts like they re doing you a favor. They don t skip over anything at this store but they just aren t going to scam you. They are mechanics, not salesman!!Services: Tires, General repairs & maintenance, Tire rotations, Engine repair
Adrian Dragan
5 years ago
I picked up something in my tire from the highway but the tire didn t go flat. I made it to Joey Watkins and Cody came out to check it out. He realized that whatever was in there didn t puncture the tire but instead jammed itself between the belts and the tread. Cody got down on the floor and basically unscrewed it out of the tire. Cody pulled it out but didn t want anything for his trouble, and believe me it was trouble. I did ultimately order a replacement tire because I didn t trust the tire after all that. Thanks Cody for your trouble in helping me and your effort for great customer service. I will most certainly return for service. Thanks again.
H Kinz
a month ago
Very positive experience. Honest and transparent communication. I will be back.
Brandon Davis
7 months ago
I ve always had top notch service at Watkins. They re usually faster than expected on work. The communication is great. Red is always great to work with!
luciemae vlaniant
a year ago
I thought I needed an alignment, after having new tires installed, it turned out, I didn t need one. They re very honest and professional. My computer was acting up and they looked at it, at no charge. I also had them do an emission test. I went early in the afternoon and it didn t take long. I m very happy and satisfied. I will definitely go back.Services: Vehicle Inspection, Auto emissions testing
Charles Daniels
a year ago
I've been using Joey Watkins on Braselton Highway for almost 20 years. They do great work in as timely a fashion as possible. Nobody is perfect, but if they make a mistake, they'll own it and make it right. The cost less than other folks and delivery as good or better parts and service.Services: Tires, Auto A/C recharge, Tire rotations, Brakes, Brake service & repair, Battery, Oil changeServices: Tires, Auto A/C recharge, Tire rotations, Brakes, Brake service & repair, Battery, Oil change
S J
2 years ago
Had my Jeep lifted + new wheels/tires. Red did an awesome job, was super knowledgeable and very friendly. Will definitely use them again.Services: Tires, Steering & suspension repair, Wheel alignmentServices: Tires, Steering & suspension repair, Wheel alignment
Charlie Fairchild
a year ago
After being broken down 3 hours from home and towed to this shop, we were told we would not be serviced today because they closed soon (in 3 hours) and busy. About 45 minutes prior I had called and informed them I was on the way and checked if they had the tire I needed In stock. They assured me they would get everything done for us, and after waiting about 3 hours and many conversations with the front desk we finally got our tire changed. Don t use this place. They try to get out early at their customers expense and caused us very much un needed stress. Try discount tire just like the front desk recommended to me.Service: Auto tire replacement
sidney ficklin
6 months ago
The whole experience was great, just like always. Joey and his people always do their best to satisfied their customers.
Jessica Scott
2 years ago
First off, I want to admit it was my mistake taking my vehicle somewhere other than Joey Watkins. My mistake thinking that all auto centers are created equal.This place is by far the best. Very courteous employees. Will give you an answer to your question, not just have you waiting on hold just to transfer you to someone else. They actually care!The other shops I went to could not get my tires off due to a over torqued lug nut. Joey Watkins had me drop my van off with the promise it would be done the next day. IT WAS DONE THE SAME DAY to my surprise. They replaced my old tires with the new ones that I brought with me. At no time did I feel pressured to buy anything extra.I received a call shortly after I dropped it off about three lug nuts that I needed to replace. I was informed that they would have them delivered to the shop ASAP, and the price.I loved how they communicated with me on the process. I had questions that were answered to my satisfaction. The staff I interacted with were friendly and knowledgeable.They will forever have me as a customer!Service: Tires
Ammar Azez
a year ago
I just moved to this area and I googled an auto repair shop near me to do an oil change and Wheel alignment to my Jeep and chose the place for its good reviews. I am glad I chose Joey Watkins, quick friendly service, they were very professional I will recommend this shop to all my family, neighbors, and friends in the area. Thank you for the great service.Services: Wheel alignment, Oil change
Reba Overstreet
a year ago
As always, the team at Joey Watkins is awesome!!! We take our vehicles there for all maintenance and misc. repairs! GOD bless them and wish them Great success!! FYI..I just posted this review and read it..saw it only posted a 4.6 yet I posted 5 stars!!!
Matthew Sartin
2 years ago
I have a 1998 model year vehicle that recently had the check engine light come on. The first local shop I contacted was snarky and said they d have to dust off the equipment to take a look at it- no idea how long it would be for a repair. Second shop I called said they don t work on cars older than 2000! Called this shop to ask if they d be willing to take a look and Matt in the front office was very kind and professional saying they d be happy to take a look. I brought the car in at 7:30, they had diagnostic completed by 10 and the car was ready for pick up by 1. I will definitely return for future needs.Services: General repairs & maintenance, Auto engine diagnostic
Candace Thrasher
4 years ago
My husband came in last Saturday to get a new tire put on my vehicle after he'd gotten a flat earlier in the week that couldn't be repaired.We are new to the state so I just sent him to the place with the best reviews! Staff was friendly and fast and the owner came out and shook his hand and thanked him for his business. The service was completed in 20 minutes or less on a Saturday when one would expect to be there for a long while.My husband was very impressed so he requested that I leave a great review.