Quick Lane at Courtesy Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Your Mom
4 months ago
WOWWW $500 for a 5 minute diagnostic should be a class felony and a mandatory transition of gender for all employees, because this is the most gayest bill i have ever recieved to date. Also the wait time was 5 weeks, were the employees taking turns making love in the back seat of my car each week???DONT EVER GO HERE UNLESS YOU LIKE HOMOSEXUAL MEN TAKING YOUR MONEY AND MAKING LOVE IN THE BACKSEAT OF YOUR CAR.

  Raymond Clunie
4 years ago
As always, awesome pleasent attendants. Not pushy but extremely honest. Always leaving you in full control of the decision to make choices for your vehicle. My vehicle was seen, 60K seviced and returned in less than a hour. Brittany was consistent as she gave extremely great customer service to those she assisted. I watched her in action! Always going the extra mile. Thank you Brittany and the entire crew at Courtesy Ford for keeping my vehicle running and ensuring that transportation isn't on of the things that have to think about during my extremely busy day. Happy Holidays!

  Greg Allen
7 months ago
I was told that in order to have a steering issue diagnosed, I would have to leave a pick up with the shop for 7 to 10 days. That is just to have them look at it and diagnose the problem. That tells me the management at this location is absolutely incompetent.

  Cynthia Robertson
2 years ago
I had a scheduled appointment for service so when I arrived and gave my name the attendant couldn't find the appointment. I was sent next door to the parts service area. The mechanic there was able to find my appointment and told me that is was with at the Quick Lube. He also told me about the that there was some recalls that should be addressed soon. I thanked him with back to Quick Lube, the attendant eventually was able to find my appointment. What was supposed to be a hour appointment took about a hour and a half which I'm not complaining about. My complaint is that they were supposed to have done a service check on my car which should have revealed that there recalls that needed to be addressed and informed me of them. I was told that my car was okay, not was wrong.

  Leah Hansford
5 years ago
I bought a new vehicle from Courtesy Ford this year and recently took it in for my first free oil change. I was pleasantly surprised with the kind and quick service I received. There was another customer there and she was very upset about her car not running properly. I was impressed how the employee, ( I believe his name was Chris or Craig), calmed the elderly lady down and assured her he was going to get her home safely and take care of her car. My only suggestion would be to add some comfortable seating in the waiting area, but did not take away from my good experience. Thank you for understanding the true meaning of customer service.

  macre bostic
2 years ago
The service was fairly quick on a Wednesday afternoon. Most of the service associates are nice, professional and knowledgeable. The atmosphere is friendly. However, I would appreciate if the technicians would wear gloves when bringing the vehicle back. There were oily prints all over the driver door area, the interior door handle area and steering wheel. I just had the truck washed that morning, so the oily prints were very noticeable. Additionally, the customer waiting area is horrible compared to other dealerships. I have a Honda and a Mercedes. Those dealerships have gone a long ways to improve the customer waiting experience. So if I spend nearly 50K for a Ford...I should not have to go to the main lobby coffee area to get sugar, which had no coffee made, then go back to the service dept area to get hot coffee that was made after a customer requested. Also, there is a mini fridge with nothing in it...should it have bottled water or something? How about a water dispenser? Spend a few dollars to improve the customer waiting experience. Ford vehicles are just as expensive as other vehicles these days. This isn't 1990. You don't have to wait until you build a new store to do that. Also, I noticed a staff member in a wheelchair . It seemed challenging for him to enter the glass door from the drive-thru bay into the service & parts area. His job obviously requires him to go thru that door countless times a day. The owner/GM should spend some money to get a handicap accessible door that he can push a button or either have a sliding door. Thanks. I commend the staff for their hard work in this difficult time!

  Fabian Ruiz
5 years ago
I was mailed a recall letter to have an issue with my truck corrected. Upon calling in to schedule my appointment, service representitive Jen was quick to make these arrangements. The visit to have the recall service completed was handled by Jen as well. She very efficient in getting my truck in and was informative with the service work they were performing. She directed me to the comfort of the waiting area and was quick to notify me when the work was completed. I was very satisfied with the great customer service and experience at Courtesy Ford on this visit.

  Jeremy Thompson
5 years ago
What a refreshingly positive experience. Courtesy Ford has earned a customer for life. From the moment I met with Joe, I knew this would be different. I dread car shopping. Joe was pleasant, helpful, and introduced me to the car I always needed. Then things just keep getting better. Ray in finance was so very helpful. He went above and beyond to answer every single question I had with patience and sincerity. I could not have asked for a better car buying experience.

  June Brayton
5 years ago
Our family has purchased several cars and trucks from Courtesy Ford and we have always had a great experience. Any dealer can sell you a car, but the follow-up and Customer Service you receive after your purchase is even more important. Courtesy Ford makes sure it is a great experience for you as long as you own the vehicle.

  Liz Mans
5 years ago
Last week, while traveling from NC to GA, I had a tire to blow while driving on the interstate. We managed to get the flat replaced with the spare. We dropped our Explorer off at closing time to have the Courtesy Quick Lane repair or replace the tire.The service advisor, Samantha, called us the next morning to tell us the tire replacement was under covered under our tire insurance warranty. They had a new tire installed and we were back on our way within an hour.They also helped a previous time with another warranty covered repair to our throttle.Both of these visits were easy and they didn t pressure us into services that we didn t need. I highly recommend this dealer. You will be pleased with their professionalism.

  Brian Jehle
5 years ago
I recently had an oil change and tire rotation scheduled with Courtesy Ford for my 2018 Taurus. I arrived early, Jordan checked me in, and the car was taken back as soon as I turned the keys over. I was out of there in about 35-40 minutes. Great service and professionalism. Jordan had a great attitude and was very professional.

  Brenda Griggs
5 years ago
The service that I received from the moment that I entered the service dept was exceptional. The service rep (Gen) was very friendly and patient with me. I was on a walking cane due to medical issues and she wad caring and concerned. I did not know that the company offered shuttle service she explained it to me and got me home. One thing that really stuck out as the fact that she wanted to make sure I understood about the service of my car and wanted to know if I had any questions. Everything was great. KEEP UP THE GOOD SERVICE!!

  Willie Smith
5 years ago
I want to thank my guy Jordan for his continued impeccable Customer Service. He has always treated me well and ensured that any issues with my truck were addressed in a timely manner. Knowing that the person across the counter recognizes you and knows your vehicle when you arrive, gives you a sense of comfort. I definitely appreciate all that Jordan and the team do in the Quick Lane department.

  Chris Greenwood
5 years ago
I worked with Jay Farmer and he was amazing! He addressed all my questions and concerns. He is a pleasant person and was wonderful to work with on getting a new truck. He went above and beyond to cultivate a relationship with me during this experience. I would highly recommend him and Courtesy Ford for anyone out there. I'm definitely buying my next Ford from him.

  Mildred Hamm
5 years ago
I was very pleased with Courtesy Ford staff and manager Kim. I was given an appointment in a timely manner up on requesting service for myford focus. during the time my car was in service, I was given rides to and from work and home. Shout out to the shuttle crew. Thanks for also getting me back in my car in a timely manner.

  Sylvester Wright
5 years ago
I actually took my 2013 Ford Focus in 700 miles early for The Works and Tire Rotation on my birthday. Unfortunately it was very crowded and the wait time was very long. But they made me feel at home with great coffee and their Courtesy Shuffle, by taking me and another customer to lunch at Hooters where I enjoyed myself with great food and service. Both drivers presented us with great service with courteous and politeness and when we returned after an hour and a half later, Our cars were ready. My tires were rotated correctly, my oil was changed and all checks and balances on my car were done correctly. The staff and mechanics also presented us with great service. My Focus drove home like a new car. Thank you Quicklane at Courtesy Ford in Conyers, GA for your service.Sincerely,Sylvester Wright

  Brittany McClain
5 years ago
By far the best dealership I have ever worked with. I am located in Jacksonville FL and they had a vehicle that I just loved but we couldn t make the trip up to go see it that weekend. They brought the car to me!! All the paperwork and everything we did right in my dining room. It was so easy and fast and I never even had to leave my house! I absolutely recommend them and when the time comes to look into another vehicle we will absolutely look at them first.

  Craig Shufeldt
5 years ago
ok deal on the price. Very disappointed on the condition of the new Explorer after driving 5 hours to buy the car. See chips in the paint on the drivers door, scrape in the paint rear driver side door after getting the vehicle home. Spent 1 hour of my time to get pictures of the paint problems to the sales team, no response. Was assured by the Finance manager Courtesy Ford 'would make it good'. No offer the come get the car or reimburse me for the body paint fix. Would not have bought this Explorer had I seen these paint problems. I have never purchased a $43k car with these paint problems, this was a used vehicle. I guess Courtesy has my money and the deal is done. I am going to buy a new F250 next year, not from Courtesy Ford.

  William Gudaitis
5 years ago
My experience with Courtesy Ford was outstanding. I wasn t satisfied with 2 previous dealerships close to where I live. So I called Chris Greeson, the general manager at Courtesy. He assured me his sales team would make it work . He assigned Z to me, on my visit. He was great! I left the dealership , a very happy new truck owner.Thanks Guys,Billy

  Steve Gill
5 years ago
I d buy another ford here if I wasn t moving back to Texas this summer. The service is great, unlike other dealerships I ve felt with they stand behind there warranty. I had a driver side front blow out last month the tire cut some sensors wire since I had road hazard warranty The warranty covered it because the blow out cut them. No argument or discussion they just fixed it free. My 17 focus rides and drives better than my sisters Toyota camery. I love it.

  Aracely Ventura
a year ago
I can't respect a company without communication. I normally pay 180ish for an oil change. To have paid 300 is beyond explanation. When you know "the normal" amount is going to be higher, you call the customer and verify if it's OK. What if I didnt have 300 to pay and you go about doing it, how were you supposed to get paid?? It doesn't take much to verify with the customer if its ok. NO IT WAS NOT OK! I WILL NEVER BRING ANY VEHICLE TO THIS LOCATION EVER AGAIN!

  Stefanie Merritt
5 years ago
Always gets an A+ for their service, professionalism and work ethics. Such a great team!! I busted my tire :( they made sure they ordered the same tire that was on my vehicle so I wouldn't have an oddball tire. they were able to fix my rim instead of raking me over the coals to buy a new one.. They are just great and so easy to work with..

  T
5 years ago
Pete was very welcoming, professional, and informative throughout the process of purchasing a vehicle at Courtesy Ford. Even when I had a question (after my purchase) he got back with me the same day. They have other vehicles at great prices. I am a single mom so I appreciate those who are truly helpful, sincere, and make my life easier. Check out Courtesy Ford in Conyers and be sure to ask for Pete.

  Zen Dog57
5 years ago
Took my RV built on F-550 chassis in for oil change, etc. Went expecting a hassle as so many dealerships are and was pleasantly surprised by Sam(antha) in the Express area. She was very easy to work with, the mechanics work looked good and overall I didn't feel I'd been price gouged either. It was a decent price considering all the work they did. I'll go back, for sure!! Thanks Courtesy Ford!!

  Arik Lemmon
4 years ago
Great dealership to work with! The low price you see is the price you will get without having to haggle. Ron Thrower worked with me over the phone, through text, and email. After a short 3 hour drive everything was as expected and ready for me to take home. Could not have had a better buying experience.

  Sharon Jarrell
5 years ago
Had to replace my Ford Explorer so thought I would visit Courtesy Ford once again. I loved my prior Explorer so thought I would look to replace it. Jay Farmer was my salesperson. I looked at the 2018 Explorers. They had added some great new features which Jay demonstrated for my. Great experience. I intended to just look but walked away with a great new vehicle.

  Jessica Nichols
4 years ago
Great experience with the service department. I am always afraid to take me car in for service, afraid I will be told I need unnecessary work, that is never the case as Courtesy Ford. The team is kind and respectful, and does not laugh at me while I try to explain what my car is doing. I know nothing about cars so it can be quite comical when I try to explain. Thank you Courtesy Ford Service team.

  Steve
5 years ago
Got a recall notice that a fire was possible in my truck, so 2 days later I took it to Courtesy Ford and had to leave it. I was able to pick it back up after the repairs were completed the next day. My truck had been washed and I was on my way!I can't say enough good things about Courtesy Ford! I have been doing business with them for years and have my new truck serviced there as well. You can't go wrong with Courtesy Ford!

  Wendy Thomas
5 years ago
I am very disappointed by the fraudulent practices of this location. Two weeks ago, I went for an oil change and fluids top off. At that time, I was presented with a grand list of "recommendations" totaling nearly $800. I declined. Well, this past Tuesday, my brake light came on. I figured I would go back to Courtesy's Quick Lane to see if they could include brake fluid. Since I have had times they did not refill liquids (washer fluid for instance), I figured the same thing had occurred once again. When I arrived, I was told a top off was not permitted due to company policy without a brake inspection. Due to the long wait time, I opted to come back the next day. So I returned on Wednesday, the next day, to get the inspection. I arrived at 2:40 PM. When I got up at 4:05 to check the progress of work, MY CAR HAD NOT EVEN BEEN TOUGHED; FORGOTTEN! When I brought this to the counter staff's attention, I was told they'll check on it. At 4:20 PM, someone finally comes out, but started SOCIALIZING with a fellow coworker! It took the counter staff once more to tell the guy to begin work. When the results came back, I need front and back brakes, rotors, and a brake system flush!!! Grand total...Almost $800!!! Before dishing out such an amount, I went to another Service Center that focuses on brake repair; so getting easy money could be expected. They, too, did an inspection. Results....Brake Fluid cap was not not tighten and NO BRAKE FLUID!!! According to the technician, it was AS DRY AS A BONE (no fluid on the inner top of the cap or when he stuck his finger in the tubing! The width of my brakes were still at a respectable width! As I was talking to a friend about it this ordeal, I was asked if I had brake squealing or grinding? No and No! In my opinion, Courtesy tried to bamboozle me out funds. This isn't the first time either. I have been told it looks like I need a tune up; which I had just gotten a tune up at Sears (and it was listed on my Car Fax Report). I was told I needed a new battery; had already gotten a new battery and it was under warranty! I have absolutely lost trust in Courtesy. Consumers Beware!

  Pansy Drummond
4 years ago
I came in without an appointment to have my oil changed and was told that the wait time would be about 90 minutes. My attendant was very courteous. After the car was examined I was told that some additional changes needed to be made to which I agreed. The whole experience was pleasant.