AutoNation Chrysler Dodge Jeep RAM South Columbus Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marco Zamora
2 months ago
I was just going to let it go but I got an email today offering a chance to win a gift card for a review and it would be great to claw back some of the money I had to pay them. I went to this dealer because it was the only Chrysler dealer within 100 miles that didn t have a wait time after dropping off the car, that should have been a clue since it seems like everyone else already knows to avoid this place. My second clue should have been while waiting in the lobby a man pulled up to the service desk and started yelling at the service techs that they had ripped him off on a brake job and they were crooks, then he left. Ignoring these signs to turn around, I asked for help with an air conditioning issue, i had done my own troubleshooting and strongly suspected the compressor was bad. I communicated this to the service tech (who apparently is not a mechanic, and it was not communicated to the actual mechanic). I was quoted $180 to diagnose the AC, which seemed fair. I was fairly certain the compressor was bad but not for sure, $180 seems fair to be sure the compressor was bad before going through with replacing a $600 part. The dealer goes on to recommend checking every part but the compressor, I feel I was very clear with the service tech that I wanted the compressor checked but again, they wanted to check the wires between the dash and the compressor, the ac lines, everything but the compressor. Annoying because it takes a lot of time but if that s what their ac diagnosis calls for, whatever they want to spend all day doing is fine as long as the diagnosis comes out to the quoted $180. Anyway the following day they decide to finally check the compressor and lo and behold it s what s bad. Great now I know for sure. I go to get checked out and get told the cost is $550. That s insane. I ask to speak to the manager and get berated by the incredibly unprofessional man behind the curtain, I wish I remembered his name but anyway they knocked down the price to $300. Hopefully I win this gift card and get closer to the $180. Don t be like me, trust your gut, turn around, go literally anywhere else . Not sure if every dealer is this way (the other dealers in the area have long wait times, maybe they provide better service) but I know I will never EVER go back to a Chrysler dealer for service outside of warranty due to this experience and will recommend the same to anyone I know.

  Daniel Ewald
2 months ago
The process for getting my paperwork was super fast and simple. I came in with a pre approved loan and they got me a better deal through their own banks. When one bank wouldn't accept my bill for proof of residency the finance specialist submitted automatically with another bank. Overall an awesome experience. Highly recommend for all my friends.

  Al Cross
6 days ago
Normally I gloss over any issues I have during a car service appt., but I can't anymore. I got several Recall notices from Jeep about two recall issues with my Grand Cherokee. When I called in, I made a point of telling the appointment setter what the recalls were and the recall numbers. That done when I got to my appointment I was told (we can fix one, but we will have order parts for the other. DON'T waste my time!!! When a customer calls in with specific repair information it should be checked BEFORE!!! an appointment is set up so that the Service department can actually do the repair parts ready when the customer comes in! It is a major safety hazard type Recall repair that I now have to wait for the dealer to call me to set up yet another appointment. A simple fix to the appointment system would solve this issue. The appointment office should be able to coordinate with Service and the Parts departments when it is known that parts will be needed for the repair appointment.UPDATE: Thanks to an alert staff (and Parts department) at Autonation the parts for my Recall repair were quickly found and I have already been in for the repair.A BIG thank you to Autonation for responding to this review so quickly and resolving the issue I faced.

  Lashica Dixon
a month ago
This was my first visit at this location. Christian Clinton was my Service Advisor. I give him a 5. He was very informative, knowledgeable and kind. The oil change took 2 hours. Less than 5 minutes after leaving the service center, my battery light, check engine light and low oil pressure came on. I called, the call center was not able to get in touch with anyone at the service center. I made it back to the service center, they said the "O ring" broke because the mechanic put the seal on too tight, they fixed the problem. My suggestions, make sure there is a way for customers to contact the service center in case of emergencies, if there is a problem make a follow up call to make sure everything is still good and give the customer a refund if you make a mistake.

  Tammie Brown
3 months ago
Every time I have set an appointment to have my Jeep and my Yukon serviced at the AutoNation Chrysler Dodge Jeep RAM South Columbus location, Josh and the service department have been awesome! I can tell that he (and they) have sincerely looked out for me and my family's well-being when it comes to us having reliable transportation. He makes sure to explain and talk with me about the servicing of my vehicle and what I need to do until it is time for the next check-up. They make us feel like more than a customer, but a member of the AutoNation Chrysler Dodge Jeep RAM family. Thank you for all you guys do.

  SHENEE
2 months ago
Chris was amazing. He called with daily updates on my jeep and he even checked for recalls while he had it which i didn t even think about. They had such a friendly and nice environment. I would definitely recommend 10/10.

  PETER FATUESI
2 months ago
The team took my vehicle in right away and took care of my drop off point. No issues from start to finish. Very friendly and knowledgeable team. Thank you Josh Lang and your TEAM.

  Frankie Castro
2 months ago
Showed up unannounced requesting service on my 2016 Challenger Hellcat. Tito without any hesitation honored this request promptly and professionally. My vehicle service was complete in less than an hour. On top of that the windows was wiped clean. I m impressed

  Calvin McCormick
2 months ago
My Sevice Advisor is Christopher W.On the two occasions that I've been in, he ensures that I understand what the service inhaled. Chris also listens intently if there is concern, which is very much appreciated!The Technicians seem to work well with the advisors and do good work.

  T. J
a month ago
Excellent experience, Christopher made sure to keep me updated whole time and met all of my needs. The whole staff was friendly and I would recommend this place to anyone who is looking for awesome experience.

  James Greathouse
2 months ago
Great customer service from start to finish. Even made some recommendations that saved me some money, which is rare with a lot of places. Definitely appreciate the people there for looking out when they didn't necessarily have to.

  Denise Atkin
a month ago
I always bring my vehicle here for service. Not once have I been broken down anywhere. The keep my vehicle running and in top shape. They are nice and respectful.

  Pam Batton
3 months ago
Autonation on the south side is where I ve been for my last three vehicles! My main man is Dale Livingston and he made me feel so important as he searched for my car. He took time out of his very busy schedule to do this! Dale also included Jason Hammonds to help me when he needed assistance due to their business. I highly recommend going here to purchase or lease your next vehicle!

  Eddy Alvarez
2 months ago
Awesome staff, the maintenance department does a great job keeping you updated on your vehicle progressJoshua Lang is always welcoming you with a smile, and will take care of your needs even if you didn t have a appointmentOutstanding!!!

  Darren DePew
2 months ago
Everyone is extremely helpful, they do everything they can to help you. They are not pushy like other dealers, they truly want to make you happy with your purchase. Highly recommend.

  Marilyn Evans
5 months ago
My fianc� Marcus Jones had and excellent experience with your dealership. After going to many dealerships getting the run around about parts. The customer service was excellent with you. Please go see Josh. Thank you so much. It was a pleasure and he will be back.Service: ExhaustService: Exhaust

  Roy B
a month ago
Chris W. is always professional, courteous and respectful. I feel like a valued customer every time I visit. Thanks!

  Anthony Foster
2 months ago
It was very professional and accommodating they answered all the questions I had even the ones not related to the current issue with my vehicle

  Veronica Wiese
4 months ago
The staff is always very professional and kind. I really appreciate their efforts on behalf of my car! They take good care of us.

  Danny Trudell
a month ago
The best thing about AutoNation Service Center is that over the years every time I call I get to talk to the same person. A person who knows me and my vehicles. Thanks Chris.

  Gabriel Jones
a week ago
Always honest about my vehicles and educating me on the best course of action for my maintenance and repairs

  Arthur Hart Sr.
3 days ago
I left my vehicle to be repaired and I come to pick it up and someone has scraped the passenger side of the mirror,damaged it and the trim over the tire fender also the front bottom is scratched

  Saul Flores
7 months ago
It's ok, the gentleman helping was nice. They did keep my car close to 2 weeks, when I went to check 1 of the mechanics said they had the part 2 days prior. Their seems to be a disconnect between the front counter folks and the actual mechanics. I should've had my car probably by Monday, got it Thursday. Patience is a must with this place.

  Christi Gregory
2 months ago
Love dealing with Raul!! He s awesome!! My Jeep is always in and out!! Will be back!!! Thanks!!!

  Kevin Cox
3 months ago
Needed a vehicle because mine needed extensive work. They worked with me and found a great vehicle that was within the price range and payments I wanted.

  Regina Draut
3 months ago
I always deal with Chris at South Columbus Ga. Location , no better person to deal with he gets you in keeps you updated Amazing experience always with Chris!!!

  Gypsi Alexander
a month ago
Friendly customer service and great communication. Highly recommend this location for service.

  Otis Walker
2 months ago
Josh from Service department. He's very knowledgeable and courtesy. Provide excellent customer service.

  Thekla Meli
3 months ago
Overall great experience and honest about the service my Jeep actually needed!

  Anthony Jones
2 months ago
I've always experienced excellent customer service at this dealership!!