Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  L.S. Neely
9 months ago
Finally! A retail store that has managers and employees who still understands the importance of going above and beyond for their customers. I am so elated to make this post because my elderly mother had a very scary experience with her car battery today. However, the wonderful professionals at this location took such great care of her, were patient, explained everything that was going on with her vehicle, and helped her to get the issues resolved. Initially, she went to AutoZone, but they would not assist her because her situation could have caused some bodily injuries as well as damage to her vehicle.But Mr. Alfred stepped up, put her at ease and took such great care of my mother. Additionally, we initially thought that my mother did not get a receipt, so I called back to the store and asked to speak to the manager, and the young man who answered the telephone, was quite delightful, and patched me right through to the manager. I spoke with Miss Jennifer and explained the situation asking for a duplicate receipt. She Looked the transaction up in the system and told me that my mother could come and pick it up as soon as she wanted to. This level of Customer Service is unheard of these days. Most often, it seems like people in the service industry have absolutely no desire to actually help people. However, that is not the experience at this Advance Auto Parts. Hence, the reason that my mother went to this location is because of an exceptional experience that my sister had recently with Mr. Alfred as well. So, this is not just a one-off situation whereas excellent customer service was provided. This is simply what they do at this location. Great job, Miss Jennifer, Mr. Alfred and Advance Auto Parts team!

  Germy Bunds
6 months ago
I went in at around 4 pm on a Wednesday. At that time, there were hardly any customers. I was able to go right to the counter without any wait and the staff was extremely helpful and accommodating when getting the parts that I needed.

  no name
10 months ago
Had a flat pulled up w no money and this man AL got us set and right brought his own jack, etc and talked us through changing a tire. Over all experience was great wish I could tip a man.

  Phillis Jones
a year ago
I came in the store looking for a Fuse indicator light. A fuse was blown in my car, The power outlet. When I walked in Anyae greeted me warmly. I remember him helping me a few months ago too, Very nice and knowledgeable. I told him my concerns and he walked outside to check my fuse box. He checked my fuses and found one blown. I also told him I had to have two jumps in two weeks. I decided to buy a fuse and battery. He replaced the fuse and installed the battery. I felt I was in great hands. I will continue to come here for all my car needs. I will tell everyone. Thanks Anyae!

  Jay Mac
11 months ago
Mike is the best! He was very professional and customer friendly while patiently working to help me find my blown fuse...and even replaced it for me! Thank you so much for great service!!!

  Pat Rory
a year ago
I went in for a bottle of coolant, after asking a few questions about some co ncerns I had, the customer service rep Benny followed me out to my car, where he discovered an oil leak & a belt that was off track. He spent 10 minutes pulling it back on track, but needed more assistance for a small under section of the belt.Instead of letting me just leave and find a mechanic, he then went inside to get another employee by the name of Anyae to come assist him. The 2 of them then soent the next 20 minutes putting my bekt back on, filling my overflow with coolant & advising me of how to track my oil leak.I'm SUPER grateful for these 2 Men! I'm new here to the area and IDK anyone in town, it was refreshing to have a little help from 2 good Samaritans eho happen to be on the clock at the time!

  Brittany Tooley
2 years ago
Shout out to the worker yesterday that didn't want to work yesterday. From walking in the store...he was finishing a conversation on the phone. Perfectly normal. But to get off the phone didn't address me just looked at me. I then proceed to say what I was there for (check engine light being on) so I wanted them to hook the computer up to get what the message was. He smirked and sarcastically said "sure I can." I then wanted to tell him don't worry about it because I saw the unprofessionalism coming through. But I stayed, I needed this. He walks out, hooks it up then says "i need the lights, and things to come on without starting the car. Okay, it's a push start, i just got the car and it's my first push start. I don't know how to make those functions happen without "starting" the car. I explain this and here comes the nonchalant attitude again..."i don't know either I've never had a new car"....what the heck does that have to do with anything! I said okay, thanks. Because it's always a better way to handle and speak to customers. It wasn't the issue that it may couldn't be done or that he didn't know how its about the customer service and my friend HE DID NOT HAVE IT! I started to come back with my husband but we decided to let it go. But he was definitely spared twice from a tongue lashing. Treat people like people especially when you work with the public!

  Aliyah Davis
6 years ago
I went in needed engine oil and the staff member pointed to the wall. I'm a new driver so I wasn't sure what my aged car needed. He asked me how low my oil was. I wasn't sure, so I went back outside to check. After going back inside to tell him that I wasn't sure what I was looking for, he claimed he knew I would "say something like that". He showed me how to check the dipstick, which I appreciated.

  Dee Dee
4 years ago
I was try to get a different oil change special for my car and told I need to purchase an additional quart. Then I was given a hassle on a $5 off coupon of $20 or more in which it worked. Do NOT ever go to Forrest Road store. I think they work on commission and their attitude stinks. I'm giving a bad survey to Advance upper Management. The ordeal wasted 30 minutes of my time and noone else was in there. Ridiculous!!!!

  E Reese
4 years ago
For any experience car enthusiasts, it is a great place to go when you have questions. YouTube doesn't have all the answers, but Advance Auto Parts always seems to come through.

  Vanessa J. Thompson
6 years ago
I went to purchase motor oil and I filter. The lady who assisted me was very helpful, however her attitude could have been better. Customer service would have been the last star.

  Shimonique Young
4 years ago
Derrick and kiara BOTH WAS VERY RUDE DIDNT WANT TO HELP ME at all I came in and needed help with my battery kiara had a attitude and Derrick didn t want to help talking about he couldn t help me take the battery out not only that but I came before and a gentlemen help me take it out before Derrick then asked who It was like why do it matter you can t help me he was rude and kiara was laughing like something was funny

  Tarren Bruce
2 years ago
The people here are aways nice and helpful. You have a couple of them that actually know cars and aren't just cashiers asking a computer all the questions.

  Dennis Sturtz
5 years ago
Service is very much like other Advance Auto Parts in the area. They have a kind attitude and a willingness to work, yet during business hours when there are large amounts of traffic in the store things can be very slow.

  Shalon Chester
3 years ago
Picked up a package from UPS never knew this was a site to get items. I received great customer service and I was grateful that I got assistance taking my printer box to the car

  Demi Kimbrough
2 years ago
This is my go to store for any parts I need for my vehicle. As usual customer service was great.

  Dave Kovalik
7 years ago
Went in to diagnose my battery, free charge, and salesman was helpful and offered to check alternator, etc...This is good service... Highly recommend!

  Shawn Fowler
2 years ago
Miss. Nikki is awesome. Super sweet and helpful. Happy to have stopped here for supplies.

  Ramon Colon
2 years ago
Seems Like They Never Have The Part I Need. This Happened On A Few Occasions. Store Is Clean. Some People Are Willing To Help Some Aren t.

  Temeka Carter
a year ago
Very friendly staff. Reasonable prices, clean store

  Toni N
6 years ago
Courteous, helpful staff helped me find the kind of wiper blade I needed for our heavy rainfall here. Without being asked to, put it on for me.

  J
4 years ago
Staff would rather be putside smoking and leave the counters unmanned. Good thing im honest cause i could have stolen so much stuff.

  Jeromy Serrano
9 years ago
Went to see why my engine light came on. The guy was very helpful and ran the diagnostic. Found the part and told me how to fix it myself.

  truly Brown
3 years ago
Employees provided zero assistance . Was in need of some parts I had no knowledge of and was shut down from asked questions and told to look on my own . Horrible service , will not be returning

  Gary Johnson
5 years ago
Great advice and friendly, attentive service. Prices are competitive and most parts are available in the store.

  ZABER LLC
a year ago
Always great deals on my truck parts and general replacement parts for my cars

  Alfred Jenkins
2 years ago
Good store for oil change specials. Some stores have more items than others

  Spoileddogg 86
a year ago
Great price on my oil change for ford focus

  Jean Richardson
3 years ago
Awesome job today, a friendly reminder to the employees at firestone ,the pandemic is real,so please cover up firestone employees.

  SoKelicious
4 years ago
The female associate was very knowledgeable and gave me A+ service