Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Tia N. Raymond
3 weeks ago
Very friendly and knowledgeable staff. Always have smiles and eager to help. Really like this stores overall atmosphere.
john clinton
10 months ago
Can you believe i was able to purchase a brake switch for a 64 Falcon that goes on the front of a master cylinder. Not sure how many more years auto parts stores are going to carry 60 year old part replacements but I'm glad they're still stocking these here.
Vinh Vuong
5 months ago
Great service.! Specially thank you so much for your kindness and help, Mr. DENNIS H.(Parts Sales Manager)
Michael Green
7 months ago
The store would not replace a faulty altenator that I had just bought 2 months earlier from them. The manager and worker both were very rude and would not honor the warranty that I am well within. They wanted to argue and proceeded to jerk the altenator out of the box slamming it down on it's side onto the counter. I contacted customer service and am expecting a call from the district manager for a refund. I will never do business with this store again and I recommend anybody else do the same. 0 stars if it were an option.
1957goldfinger
a year ago
They may not have everything since the supply chain has slowed things down but I was able to get license plate light bulbs and tail light bulbs there for a 64 Falcon so there's that.
Amanda Q
9 months ago
Y'all!!! The people who work here are amazing. My battery light came on and I stopped by. Turns out my alternator was bad. I am on no way mechanically inclined and was worried about making it to a shop. Not only were they able to help out with finding a mechanic to come out, they even gave me a chair to sit down on in the AC while he was fixing my vehicle. I will never go anywhere else if I can help it. Jerome was the best. Things like your car messing up can be super stressful but they immediately put my mind at ease.Way to go AutoZone Cohutta!!!
Shannon Willis
8 months ago
Bad experience today 7/20/23 called to see if the part I had paid for had come in and was told no order existed so go up there and the two men behind the counter pretty much called me a lair said I wasn't told that on the phone. Did get the part but had been there for two days already. Will not order anything else from this location. I did have the receipt to prove I paid for it.
Meredith Plott
6 months ago
Got my much-needed wiper blade super quick and the employee there made it SO easy!
Geoffrey Wade
a year ago
Manager wanted to argue about replacing my part because it was dirty and looked older than he thought it should. Lifetime warranty is a lifetime warranty. Don't like how dirty my vehicle is you can wash it for me.
Craig Bennett
a year ago
Walked in, the place was empty, no employees, Finally heard a guy yelling in the back, He had locked his self in the bathroom, I finally got the door open , not only did he thank me, he gave me all the parts I needed free and said, anytime I came back, half off everything. Now that's what a call a good guy.
Kales B
4 years ago
Tim, the store manager, did an absolutely amazing job of giving incredible customer service! He took the time to listen to my issues and efficiently came up with a solution. His entire team was very kind and all worked together to create a warm environment that handled everything going on in a smooth manner. I had been given the run around before from many different places and Timothy was the perfect man to talk to! Thank you so much!
Cameron G
4 years ago
Timothy and Teresa are amazing at what they do great help and very friendly. We need more people like these employees! Fantastic, I ll be back to this specific store because how helpful and nice they were. Keep up the great work and great attitudes.
Wolfgang Wylde
5 months ago
AutoZone in Varnell sucks. They suck in so many ways I don't know where to start.
Melissa Swafford
a month ago
Awesome service
Corey Watson
4 years ago
Super great place, I love there reward points, the quality of their products, their return policy, and warranties. The people are most always knowledgeable and polite. I say most of the time because they hired a person at the Cleveland Tn location that wouldn't know what you were talking about if you asked for spark plugs.
Jon Rock
2 years ago
I am in debt to Austin that works at the Varnell location!! He went above and beyond to help me find my wallet I lost while shopping there... because of your employee Austin!!.. I will never shop anywhere else but AutoZone!! THANK YOU SO MUCH!! AWESOME STAFF!!!
Thomas Nicoson
3 years ago
Rude employee helped my wife. Older gentlemen. Made her feel horrible and didn't have what they say they have online. I recommend calling ahead before purchasing online to make sure their inventory is correct. The younger employees are willing to help and are very friendly.
Dewayne Hayes
3 years ago
Continuously has very poor customer service! I couldn't post this without given them at least 1 star. When you have several people in in the store waiting for assistance, you should not answer the phones and start helping them. I have witnessed this multiple times at this location. I have walked into this store for the last time. It is a very convenient location for me. But, I will gladly driver a little further to a more ADVANCEd business that has better service and management.
Mary Beth Green
7 months ago
Would not honor a warranty! Rude and poor customer service
Evelyn Price
a year ago
I bought a battery for my car and the service tec was gracious enough to install it for me. He was courteous and professional.
Michael Cowgill
5 years ago
Excellent service. Every time I come here I get professional courteous help from the employees which I really appreciate. They've gone above and beyond the call of service many times just to ensure everything was good with my vehicle. I will always bring my business to these guys, and their lifetime warranty is exactly that, lifetime.
Dana Campbell
4 years ago
I went in one morning on my way to work. I had a torn wiper blade. The staff had my new wiper blades installed before I even paid for them. I was in and out in about 10 minutes. Great service!
Jane Doe
3 years ago
My buddy that I always see there was amazing and now Dylan was to hopefully they find my parts before I go insane I appreciate everything you guys are doing for me I need the 80 volt for the steering wheel so I don't hurt nobody I need the relay for or the fuse for the two passenger and driver side window AC would be nice for once you guys have an amazing day this is the best AutoZone that I've I've been to in Dalton Georgia no disrespect to the other ones but they're not very helpful have a great day
Tracy McLaren
5 years ago
Great staff, clean store, everything was in its own place, friendly staff, greeted us when we walked through the door, asked if we needed any help. After looking around, then we looked for what we were looking for and we ask for help on headlights etc, they were very helpful. I will be returning to this store. They also help you with your car if you need them to.
Bruce Wayne
2 years ago
Always friendly good service an I'll say something about these people at this store are knowledgeable"But they want you to get the right part so theirs not more then one trip to the parts store if your driving back an forth 'hows that gonna fix the problem ...??? Right kind '"first timeWith a smile Thanks team ...
Cameron Carter
5 years ago
Staff was friendly and helpful which is more than I can say for a few stores up in Cleveland TN. I will travel the extra distance to shop here. Thanks for the enjoyable experience on labor day.
Hunter mulkey
3 years ago
Great costumer service and lots of choices everything I've needed so far they have had of gotten within 24 hours.
RR D
5 months ago
Very helpful and friendly.
A Friendly Idiot
3 years ago
Oh boy where to start:Outsanding service, friendly staff and just about everything you could ask for.I would gladly return to this store, but sadly I don't live near here as I dropped by to buy some parts for a client. If I'm near the area I will definitely come back
Sam King
3 years ago
I really like the people there , very friendly, l always find what I need, ask about tool rental, they are free, just pay the tool price and you get it back when you return it.