Jacky Jones Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marsha Sahlman
a week ago
Everyone was extremely courteous and professional. It was a really great experience! My Salesman Nate, even came out to my house and showed me some of the newer features that have me confused as I had no experience with all the newer electronic gadgets that come with the new cars. The Finance manager was very patience and explained all the ins and outs of the financing of the car and the warranty as well. I am very happy with my purchase. I really love my 2018 Ford Edge Sport!

  Dalton Rush
4 months ago
Searched high and low all over the nation for my dream truck. 2023 Ram 1500 Limited with all the bells and whistles. Found it sitting at Jacky Jones and flew from Colorado to Atlanta to get it and road trip back. They had an amazing driver pick me up from the airport and bring me to the dealership about 1.5 hours away from Atlanta. Worked with Jamie to get the sale finalized and he made the entire experience smooth as can be! The finance office was great too and got me a lower rate than what I came there with! Could not be more happy with my experience there! Wonderful group of people and some great cars! Check them out!

  Curtis Lanter
a week ago
This dealership has a great group of people ready to help. This place is one of the good ones. They are also an Authorized American Expedition Vehicles upfit dealership offing the full line of AEV Jeeps and Ram.

  Jeff Menz
2 months ago
Bought my fourth vehicle from Jacky Jones last week, 2020 Wrangler Willys. Always a pleasure doing business with these guys, AJ and Brian made the experience smooth and fair. Definitely will be back again and again!

  Joe Czwakiel
a month ago
Bought a 2012 Wrangler in April 2020. My Wife got into a fender bender. Dropped it of to the body shop and they said 500.00 $ estimate. Two days later the shop called. 8666.47$ damage. Front axle bent. Front wheel did not match Track bar. Hub and rotor, impact bar,hub bearing, rt flare back ,front bumper rt bracket. Front axle Total 9166.69 . Estimate crash speed 70 plus mph.Was never informed.

  James Brown
6 months ago
Process of trading in one vehicle while purchasing another was very smooth. No haggling which i appreciated. Feel like prices fair on purchase and trade in. Would definitely recommend Lee Call to work with.

  Tyler Rich
6 months ago
I would love to give a shout out to the service department at Jacky Jones - y'all did an awesome job providing same day repairs on an emergency brake failure. The vehicle has never been there before, and I'm sure it didn't even arrive at the dealer until later yesterday afternoon. Your service department got them in, somehow had parts in stock (right now w/ UAW strike even), and got this 3500 back on the road.Big thanks from down here in Florida - your techs and advisors turned a major event into a minor inconvenience, and saved me from driving up to Georgia to trailer this vehicle back to Florida. All around awesome job guys - thank you for setting the bar for what a service department should be.

  Cole Landy
a month ago
Couldn t ask for a better experience with Jacky Jones hands down best customer service experience I ve had. Had my truck in service and dealt with Harrison & AJ couldn t ask for a better experience from these guys! Keep doing what you re doing.

  Joni Geszvain
5 months ago
Awesome folks. One big reason we bought there is close to home and plan on all services being done by Jacky Jones

  Kurt Bachmann
5 months ago
I typically dread dealing with salesmen. From the first call to financing it was truly a pleasure doing business with Ben and William. They were both very helpful and very responsive to any questions or concerns.

  C. Reese
3 years ago
Overall this dealership gets a 5 star out of 5. Everyone was friendly and treated me with respect. I would definitely purchase another vehicle in the future from this dealership. Special shout out to my salesman John for making sure I got the best deal and what I wanted.

  James Beaver
6 months ago
I worked with Jamie to buy my wife a vehicle. He was awesome! Very professional and caring. Worked hard to earn my business. The service department did a great job as well. I highly recommend this dealership for your next purchase!

  RUGGED FEMALE
5 months ago
After a month and a half at the collision center and less than six months after getting my truck back, my bumper is falling off, paint is lifting. Door sensor was not hooked back up. Additional damage they did not fix. And the absolute worst is there are SEVERAL ITEMS MISSING FROM MY TRUCK!!! I d give zero stars if I could. Thieves!!

  Joe Cuce
3 weeks ago
Service dept is inept! Yes I bought my new truck here and paid full msrp but I will never return for service again. Awful exerience and nobody cares at all. Buy and service elsewhere.

  Robert Wilson
6 months ago
Walked in the door, met Josh Cottrell and knew we had a dedicated professional. He was very knowledgeable and honestly straight forward. We drove away with the new vehicle we wanted and we re completely satisfied with both the product and Josh s process. Highly recommend Jacky Jones and certainly Josh Cottrell. Well done!

  Jeff ONeill
6 months ago
Found my RAM 1500 online. Already had special pricing posted. Contacted Chris, made the deal, scheduled the pick up and went very smoothly. Thank you Chris for working out the details. Love my new.truck.

  Greg Gowens
4 months ago
Great customer service! The staff are very friendly and make you feel welcome when you first arrive. By the time you leave, you will feel like part of the family. This location is highly recommended!

  Jason Heib
2 years ago
Just recently bought a 2016 Ram 1500 from Lee Call. He was fantastic to deal with. I was able to call, talk to him over the phone to verify the vehicle was still there, then negotiated the deal the rest of the way over the phone/text. When we agreed that there was a deal to be made, I was then able to make the 2 hour drive, to check out the truck, and complete the purchase, and was even able to get the truck delivered to me after the deal was done. It was a fantastic experience, and I would recommend these guys to anyone looking for a new or used car.

  Deonne Harmon
9 months ago
Mackenzie Cain was very helpful in answering all my questions about the vehicle I was interested in. And the purchase process went smoothly. Great buying experience with Jacky Jones.

  Kendall McBeth
3 months ago
The service department is top notch. They take the time and make it right. Very friendly and knowledgeable people. They go out of their way to help. I highly recommend them.

  Matthew Rice
2 years ago
My review is apparently too long for Google. Attaching pictures of the full text.Honestly surprised this dealership hasn't had some major fines or similar from the DOT. Maybe I just had a one-off experience, but it's hard to imagine with all the issues I had were all somehow overlooked, it's basically as if someone just wiped the truck down clean and took some pictures without literally checking anything.TL;DR - make sure the vehicle you're buying has tires that are properly inflated. If your spare requires a "security key" to lower, make sure you have that. Make sure the brake and reverse lights work.Also, forgot to mention this in the document, but the parking brake doesn't work as well. The pedal will go down and the light will turn on, but the vehicle doesn't actually stay. Ask me how I found out.

  Candie Moore
6 months ago
Many of the Jacky Jones CDJR team came together to resolve our perplexing problem. After frustration and issues with our Dodge van, Josh, Charlie, Harrison and Vicky made sure that the van was repaired and back to us with satisfaction guaranteed. We are so grateful for this!

  Tim Hutchison
8 months ago
We had a great experience while buying our vehicle! Jim Bailey and everybody at the dealership were warm, friendly, and very knowledgeable. They answered all our questions and made the process quick and enjoyable! We will definitely be buying from them again! Thank you Jim!

  Ginny Smith
10 months ago
Jarred worked very hard to make my experience a wonderful one. This is the first time I bought a new car. Everything was straightforward and no hidden issues. I got an amazing deal with an amazing salesman! Jarred was very professional and thorough.

  Marie Allen
10 months ago
Ordered this new girl and received delivery within 6 weeks with all the options + a Hemi!Love the car.

  Louis Szabo
6 months ago
I'm 66 years old and had my vehicles serviced all over the country and Europe and this was the first time to find a part (the large engine cover) missing when I got home. Wow. It will be a demonstration of their integrity and professionalism to see how they address this issue.

  Curt Chappell
3 years ago
I purchased my second company cargo van from Jackie Jones Ford in June. I was happy from start to finish. The entire staff that was involved in making my sale happen were top notch. Just getting the financing done is a big job and they did it with great efficiency. I actually had zero time to devote to the process and the people there went way out of their way to accommodate me! Thanks!

  Terry Jones
6 months ago
3 rd vehicle we purchased and have always been treated very well and respectful of our needs and wishes. Will definitely return if and when the need arises.

  John Staples
2 years ago
We purchased our 2021 Jeep Wrangler from John Mirandi in Hayesville % spot on sales man no haggling straight up on the sale went over board on answering all our questions made our purchase simple and enjoyable will be back in the future for more purchases the staff was also outstanding and on point thank you guys for the job y all did

  Mark Tomcho
3 years ago
Update on car purchased that had 2 worn out tires:Initially I was not getting any progress on the Certified Pre Owned car that I purchased from Jackie Jones Ford, that unknown to me at the time had 2 worn out tires. After I posted my negative review, I was contacted by the General Manager, Berrong Kimsey about my concerns. After a few emails and a few pictures exchanged, it was determined that they would reimburse me for the entire replacement cost of the 2 tires.Mistakes can be made, but it is how the company treats its customers after those mistakes that really show the integrity of the business.Mr Kimsey solved the problem quickly and made me feel much better about my purchase, as well as earned my future business.Thank you for your help!