Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Trent Crawford
a year ago
Generic nationwide chain service. The store is OK, it was clean and well lit. A section of their sign was out, but it didn't bother me. There were 2 employees and 3 customers, including myself. Was never greeted, never asked if I needed help. I was left to wander the store aimlessly until I found my part I needed. I guess the employees assume if I needed help I would ask for it. Either way, the employee was nice when I went to check out, even if not very talkative.

  Cheryl Stauffer
3 months ago
I went in to this store last night to purchase a headlight bulb for my car. There was one person outside working on a car and there was of what appeared to be no one in the store my sister-in-law said hello is anyone in here. I went ahead and got the bulb I needed as I had to purchase one there once before. I waited at the counter and finally this other person appeared out of nowhere. I made my purchase we asked if they could help us install it we were told no. So I proceeded to try to do it myself but could not get the bulb loose. I went back in the store and asked if they could at least loosen the bulb and was told no they would get in trouble they couldn't when one of them was working on a car when I first got there. I said you can't just loosen the bulb for me I could not get it to loosen at all so had to leave the store with my headlights still not intact. Policy or no policy loosening a bulb is not going to get you in trouble it just shows that you have a common courtesy of your customer at heart. My headlight is still not in and how I have to try to find someone to loosen this bulb for me so I can change my headlight.I do not recommend this store for anyone not female anyway, because they cannot get any kind of assistance even when shopping you have to try to find things yourself.I have shopped advanced Auto on limestone and I was told the same thing with my brake light bulb but I couldn't get it loose either, however, I was given the common courtesy of one of the store personnel coming out to loosen the bulb for me so I could change it. When I mention I got help like that Limestone, I was told "well we're not Limestone".I am not that old, however, I do have arthritis in my hands, which makes it difficult in tight places.Therefore, I do not recommend this location for anything, especially if you have a handicap.From here on out I will shop AutoZone or O'Reilly's, anywhere but Advance Auto.

  Michael Brainerd
3 weeks ago
Greeted, served promptly with a smile. Asked for what I wanted, got my military discount and they installed it for me. Boom!

  Jenna Umphlett
4 weeks ago
I can always rely on great service, especially after Autozone screws things up

  Terry Pitman
6 months ago
Great service! The customer service guy was very helpful. I bought new wipers. They installed them! Very satisfied with them!

  John Daniel Baggott
a year ago
I don t normally leave reviews.. today ( 2/4/23 ) I came in with my ram 2500 mega cab and Eric was more then helpful! Way to go! Thank you for the help! Keep up the hard work you put in for me to others! Customer service was great!

  James Crider (Jimi)
5 days ago
Excellent Staff and service always

  Jackson Grindle
a year ago
I don't usually leaves reviews but the expirence I had here left a good taste in my mouth. Eric was very knowledgeable in getting me the correct parts for my vehicle. Very satisfied, will be returning for my high mileage oil. Gobless

  Deny Jean
a year ago
We ordered rancharo shocks for our truck- they didnt come with hardware(it was suppose to be included) we called the store and they tried to sell us a hardware kit for $19.99.We went into the store because we were told that they sent FOUR SHOCKS. The store didn't have the nut need on the floor- so we wanted to exchange the kit for one of the others. KYLE didnt like that we were mad and refused to exchange the shock so we could have a COMPLETE SET.Your not suppose to get mad when YOU DONT GET WHAT YOU PAY FOR .... customer service is nonexistent - and KYLE is what gives the younger generation a bad rap

  Dixie Brookshire
2 months ago
Great group of guys very knowledgeable

  mike hicks
6 months ago
Got what I needed the employee was very nice and helpful .

  Michelle Shelnut
2 years ago
Thanks so much to Eli for helping me change out my rear window wiper. I was asking questions about how to do it. He offered to help and I gracious accepted. It s nice to know there a good people willing to help out. Thank you so much Eli!!Michelle

  Chase Pugh
2 years ago
I went to Advance after seeing the Bruce Willis die hard commercials, I was in need of a battery and when I arrived Eli was very informative and professional in directing me in the direction of an AGM battery. He explained to me the pros of the AGM battery and I ultimately purchased it on his recommendation. It's been a great battery and I was given fantastic service. Definitely will do all my business in the future here.

  Enlightened Lucy
4 years ago
Had to stop by and get me a tail light. Very nice gentleman. I'm pretty sure the man helping me was the manager. His employee had taken an extra long lunch break. So the employee made me wait in line for 5 more minutes. But the manager was awesome!

  Jennifer McClellan
a year ago
Excellent customer service! Very helpful. Kind. They treat you like they know you. Highly recommend!!

  Zach Johns
2 years ago
Eli and Josh s help was great! They went above and beyond to help me. Best customer service I ve had in a while. Honestly, couldn t have found better people to help me.

  Sean OH
3 years ago
Josh was on point today, very helpful. I stopped to ship out a xmas gift via ups but i had not printed the label. He went out of his way to allow me to email him my prepaid label and he printed it and taped it on to my package for me. Thats awesome. I really appreciate you guys for that. Cody was very kind to me as well.

  Travis Shelton Sawdust Slayer
5 years ago
Good customer service and had all the parts I needed.

  Cj Hooten
2 years ago
Terrible customer service! Was given the wrong serpentine belt from which I ordered. Went back to pick up the correct one and instead of just swapping them out they refunded me at a discounted rate then charged me full price to replace it. In other words I had to drive back, lose my discount, and pay more for their mistake.

  Auston Scott
3 years ago
I've been using Advance Auto Parts for the past year, and I always have a good experience. Jay, is a very kind hard working gentleman that always goes out of his way to help me. Just wanted to thank him.Also- I had to do some work on my car, and Advance Auto Parts let me borrow a few tools to do it. I really appreciate it, you guys rock.

  Larry Mason
4 years ago
Wesley Smith was a total disrespectful employee who wouldn't return or swap out my used brake pads. I had spoke with a lady earlier and she said she would return them. I get there and they say no. So I went to Autozone bought pads I know they will always swap out and I'm planning on giving corporate a call. He was very rude and when I asked for corporates number they said they didn't know it and so I asked for his name and he said "You can call them and tell them whatever you want!" I will never go there again. I spoke with friend who owns a premium grade commercial account and he also said he quit using advanced because they were rude.

  Deborah Davis
2 years ago
Eli was the one that helped me today with what I needed. He was very kind and considerate for such a young man. Something you rarely see today. He was proper and treated me with respect. Thank you Eli.

  Sherry Kendrick
a year ago
Went for a 10mm socket for a 3/8 drive. Didn't have it. Kind of low on everything as far as stock goes.

  Jojo Hines
4 years ago
Great Dist. Mgr. Brad took care of our battery needs when it quit working , explained to us about new type battery for Bikes n only for certain yrs. N replaced with new one n were out riding again , thanks good crew there , jo

  Herschel Pilcher
9 months ago
Customer service by employee was great. Not so on line ordering.

  Gregg Snyder
a year ago
I had to get 2 new batteries for my propane for the fridge ....went above and beyond to get them installed correctly

  John Hagadorn
a year ago
Exceptional service from Caitlin, an attractive and attentive parts pro. She is a fantastic girl

  LILRED (LILRED)
7 years ago
They are "GREAT"!! Especially Britt she is helpful nice and go to great lengths to help you! By far this is my favorite parts place to shop hands down! Something AutoZone in Cleveland GA could take an example of

  Mikey Shramek
5 years ago
This place is great I always get wonderful service when I go there. I think Steven is the store manager him and his staff are very knowledgeable

  John Southwell
8 years ago
Terrible experience! Will never be returning. Guy who rang me up decided his head was too heavy so he propped up on his hand and elbow with an exhausted expression on his face, while finishing my order. I decided to spare him the exhaustion of entering in my information for my purchase and left without buying anything. Auto Zone and O'Reilly's will be receiving my business from now on.