Mike Bell Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nicole
3 years ago
Mitch is an awesome sales guy! Called day before yesterday and asked if I should come in to apply for credit rebuilding with my down payment. He encouraged me to stay home and do the credit app online due to COVID 19. He told me it d be just like at the dealership. They worked hard and got me approved by the next morning for my dream vehicle and with terms I needed. They worked with me to ensure I was happy with car price and insurance price before finalizing. They delivered it to me good as new (it s new to me) less than 3 hours later. Loved my experience! I will refer family and friends and anyone else! I plan on buying here the rest of my life! It really hits well they have a lifetime warranty too!

  Barry Paw Paw Plunkett
3 years ago
I bought my car there. I had to go back for some recall work. I had just passed my mileage for warranty work. A few months ago a door lock control fell down inside of my door panel. The glue holding it let go and needed to be fixed it had come unglued way before my warranty expired it was just 2000 past it. The service man i was talking to said that since my car had passed warranty mileage i would have to pay to have it fixed i explained to him that it happening about 6 months ago and that when it happened it wasn't passed the mileage. He said that it was passed it now so I figured he didn't believe me or they didn't care even though it was just 2000 miles passed the mileage warranty. I told him that i didn't want them to fix it that i would take it to my favorite dealership to get it fixed because there they would believe me. After waiting for a while he came back and told me that since my car was just a couple hundred miles passed the warranty that they would fix it. I just think that they should have offered to fix it to start with one because i had purchased the car there and tow it wasn't like it was a major deal. Two the glue had just let go and it shouldn't have! I took my car there for service and they couldn't fix it because they couldn't find the problem. Thats when i started taking it to a different dealership. The other dealers found the problem the first time. So today I had to come here for recall work because my other dealership wasn't able to do the work because they didn't have a certified welder.Here i am at Mike Bell Chevy the place i bought my car from. I really don't like them the salesperson promised me things to get me to buy my car. After I paid for my car the dealership wouldn't do what there salesman promised me. So this and coming back for other service work here that they couldn't fix because they couldn't find the problem?Today I came here to have some recall work done. As usual not a very friendly Dealership to visit unless you want to purchase a new car.

  Jeannette Carroll
2 years ago
We want to compliment Daniel for the superior job he did when we came in for an oil change on our Equinox Tuesday, February 1, 2022. He was prompt in helping us. We were pleasantly surprised that we were able to get the job done at that time as we had not yet made an appointment. Daniel kept us advised on the job progress, told us where the restroom was, and told us about coffee and water available in the waiting room. We were quite pleased. Thank you, Daniel, for being such an excellent employee of Mike Bell. And, yes, we plan to be returning as our needs dictate. We would be happy to recommend Mike Bell to others. Thank you. Coyt & Jeannette CarrollService: Oil change

  Terrence Jones
2 years ago
I commute 70 miles one way. On my way home Friday evening i hear a whining noise coming from the engine compartment on my 2021 Silverado with 20,000 miles. I drop it off Saturday morning and Michael somehow got me in and fixed my idler pulley and belt that day. Saved me rental car and the inconvenience of all that. Excellent Customer service to say the least!Service: Engine repair

  Johnna White
3 years ago
I haven't had a new vehicle for a long time and after purchasing my Chevy Impala I decided to take it up there to get help on how to use all the extra features on my car. Michael Beam was more than happy helping me with that. I highly recommend him if you need help understanding the technology on your vehicle. He is very patient walking you through how to use everything. Technologically and mechanically speaking, he is the guy we want to ask for. I love this dealership and would purchase another car in the future from them.

  Tessa Denney
2 years ago
Ok, if I could give this place 0 stars I would. My car had check engine light come on which I realize could be a thousand different possibilities. It took the service department 3 days to get to my car and a total of 7 days to put a fuel pump in which is what they said it was. They charged me a thousand dollars for labor and the part (which is about $280 for my car) and then the next morning I get in the car after not having it for 7 days the check engine light comes back on. So then I take it back to them after almost stalling twice in the car on the way to work and it takes them another 3 days to get to it. So at that point I just said forget it because this was 9 to 10 days without my car. Some people need their car. I need mine. So of course they couldn't refund my $1,000 which was a misdiagnoses but it took them 10 days and they still had not figured out what was wrong with my car when I drove it off the lot 10 days later. The communication was terrible. I had to ask for updates during the 10 days and half the time I couldn't get ANYONE on the phone. After I had my car here for 10 days I ended up taking it somewhere else and someone told me that this dealership doesn't know what they are doing. And honestly seems to be that their mechanics aren't experience enough to figure things out. And I would definitly say this is one of "those" places that if your car isn't under warranty it gets pushed to the side. Sure they can do tire rotations and oil changes but if its anything other than the basics you can FORGET IT!!!Service: Auto engine diagnostic

  Larry Williams
3 years ago
I had a slow leak in one of my tires. You have to put nitrogen in my VW Jetta and they were the only place in the area that uses nitrogen. Even though it was a VW they did not hesitate to fix my tire. They found it had a nail in it. They had it fixed in no time. The crew member came and told me about what he had to do. The dealership is to be commended for their commitment to the public.

  Teresa Hensley
a year ago
I took my daughter truck to get the oil changed .The young man asked if I was going to wait on the truck and I said yes. He showed me where the waiting room was and also told me where the kids nook was she my granddaughter can watch children T.V. and in no time the was finished and it was a very pleasant experience.

  jsa Averbeck
4 years ago
I was travelling through Carrollton on my way to Tallahassee and I blew a transmission in my 2016 Tahoe. I coasted into a McDonald's parking lot and called the nearest Chevy dealer which happened to be Mike Bell Chevy. I talked with Mark Pullen in Service, told him where my Tahoe was and he arranged the tow, included the tow bill with my extended warranty service and took care of all communications/approvals with the warranty company. I rented a car that day and continue my trip to Tallahassee and even made the meeting on time. Updates and communications on status were great. This has to be the best service experience I have had in my 40 years of driving

  Christina Lackey
3 years ago
I've never had any issues with this place. I got my first brand new car here and I've come here ever since for my oil changes, wiper replacements! But they have more services than just that! And best of all, such great customer service! I recommend them to all my friends and family!

  John E. Roberts
3 years ago
So Far so good! I pulled in and got very quick service and answers to my questions. The service man was great. Now we have to go back to have the repair done when the parts are in. We will follow-up with the details once its completed.

  Jack McLendon
2 years ago
Michael Beam and all in the service department were very courteous. Also attentive to my service/maintenance needs. Service performed in a timely manner.Services: Tire rotations, Vehicle Inspection, Auto maintenance, Oil changeServices: Tire rotations, Vehicle Inspection, Auto maintenance, Oil change

  Wayne Rampley
a year ago
There service department has always been great and fast every time I have had to bring any of our vehicles by for service.

  B. Young
3 years ago
If it wasn't for mark in service to help accommodate my needs i swear I thought I was going to have to call the police on myself there. The manager in service had poor customer service and honestly I felt discriminated against. Thanks again Mark you saved the situation honestly.

  Sandra Camp
2 years ago
Had appointment at 8:30 this morning Friday 9-24-21..got there at 8:15 am ..3 hours later I'm still waiting ....A man came in 2half hours after I did and said no I'm not doing this went said something to them and in 15 minutes they came and gave him his keys..I'm still sitting there ..So I go and the service man said oh yes heres your keys ..Then I had to search for my car ..You know I know they are short staff but keep customers updated please...

  Charlene Fincher
3 years ago
Salesman was, not very personable. Too busy with his phone, while on a test drive. Went to another dealership and left in a puck up!

  Christopher Ayers
4 years ago
Wonderful place and amazing staff put me in my perfect truck

  Kathy Rowell
3 years ago
It was great nice folks good service

  David Wise
2 years ago
Excellent service and attentive people.Services: Carburetor cleaning, General repairs & maintenance, Auto engine tuningServices: Carburetor cleaning, General repairs & maintenance, Auto engine tuning

  Barbara Cain
4 years ago
good service. long wait.

  Sylvia Hudson
4 years ago
Great customer service.

  Adam Kight
3 years ago
Clean