Mall of Georgia Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Paul Dashiell
2 months ago
I had a pretty major service done. Which involved a lot of labor and money. I believe the job was done right. My only complaint is there were a lot of components removed to complete the work. Like the valve covers, upper intake manifold and the air intake. None of which were even dusted or rinsed off. Which would have taken just a few minutes if even that. Nothing a trip to the car wash won't fix. Just makes me wonder how much dirt may have fallen down into the motor when disassembling and reassembling.

  Angela Heald
a week ago
The service department was very courteous and efficient. My overall experience was excellent from the moment I arrived until they delivered my car to my home. I was pleasantly surprised about my car being brought back to my house at no additional cost.

  Connor Minard
2 weeks ago
Services my 05 Ranger very well. Overall the service was great, it was an in and out experience, and the staff made it simple as possible, Dropped off my truck, told the service staff what I needed, went home and they called me when my truck was done and ready for pickup. Went and picked up my truck, paid and left, I think I said maybe a total of 2 sentences the entire experience, it was great.

  jennifer metcalf
a month ago
Mall of Georgia Ford service was great. We dropped the truck off for paint protection and it was ready before we expected. When we realized the oil change didn t get done Brian James said he would take care of it and it was a shorter wait than he quoted. They did a great job on the wash and vacuum!!! Overall great experience!!!

  Phillip Ely
a month ago
This is now my 3rd time coming in for service in the last 6 months and every experience has been first class. This last one with Patrick was great. Told me up front that my issue may take some time to diagnose so he offered putting me in a courtesy car which I was shocked! Was planning on spending the whole day there if I had to but I was able to get back to work thanks to him.

  Darci Kresl
a month ago
Everything went smoothly. The courtesy pick up/drop off service was so helpful and flawless and my service advisor was amazing about keeping me updated with the whole process and recommended some resolutions for some upcoming items that need to be addressed but was not pushy about it. A plus customer service!

  Faithe Kimsey
a month ago
The valet service was so helpful and fabulous! Scott and the team did a great job with my service experience! He explained things, answered questions and made sure everything was taken care of to my satisfaction. Much appreciated!

  Michael Rodman
3 weeks ago
Alan, my advisor, did an excellent job ensuring my service options were appropriate for the mileage on my vehicle. He discussed timing of additional options and gave helpful recommendations even considering likely oncoming pollen season and impacts on filter change timing choices. He also made sure I was making use of my Ford pass application and benefits. He was very helpful.

  Judy Blackwell
3 weeks ago
Best Service each time that I have had since coming back to home base. I will drive in for all my car needs now. Brian has reviewed my car needs and has helped me to be best prepared for my car safety and service needs. I'm well pleased with Ford dealership. I Love my Mustang

  Roger
2 days ago
Chris, the service advisor was very pleasant, professional, kept me informed and followed through on his estimated schedule when the work would be completed. I highly recommend Mall of Georgia Ford for any vehicle maintenance services.

  Danny Long
2 months ago
The staff were friendly, knowledgeable, and courteous. They provided me with world class service. The break room was well lit with coffee on tap. And very nice flat screens on the wall. My overall experience was great.

  Shar Nichols
2 months ago
Service advisor Brian at Ford Mall of Georgia gave EXCELLENT Customer Service!!! He was the Absolute BEST at Keeping me informed about my truck. When I sent a message or had a question or concern, he Immediately got back to me same day within 10 minutes of my inquiry/call! I ve never received promptness like that in the past so I must say I was blown away with his impeccable customer service!

  Edward Harrington
a month ago
Great customer experience. Promptly greeted and checked in upon arrival. Received immediate response from Brian when checking on status. Vehicle was ready when promised. The valet and cashiers were personable and friendly. This will be my go to place for any future needs.

  Travis Despain
3 weeks ago
The entire experience was great. The communication was exceptional from the moment that I dropped the truck off to when it was completed. Thanks Mall of Georgia Ford. People make the difference and you have some amazing employees.Regards,Travis

  Greg Meyer
a month ago
I have used The Mall of Ga Ford service dept several times and I have been well pleased each time. Quick , professional service by everyone I encountered. My service guy , Scott , was very helpful and courteous.

  Nathan Mcconkey
2 months ago
I have never had such great service.I was promptly greeted by Alan and Scott before I could even get out of my vehicle. I felt important and wanted. Just the way a customer shouldAnyways, the experience was great and the lounge was nice.Keep up the great work guys and gals!!!Sure wish that Nate guy was still there. He was the bestServices: Engine repair, Oil change

  Brian Maloney
3 weeks ago
Scott in the service department will always take great care of you. He is thorough and explains everything that has been done to your car. He also Communicates very well, which is important to me.

  Cindy Mitchell
a month ago
The Mall of Georgia Ford Service dept did a great job fixing my car and getting it back to me quickly. I am very pleased with the process and the outcome. I will definitely use them again.

  Ema Martin
4 months ago
Stephanie helped me get my car serviced quickly and efficiently. She was able to get the parts and fix it over the weekend and it didn't take all week. The price was also reasonable.The only issue is that this car constantly needs repairs. That isn't a Stephanie problem, it's a FORD issue.

  Christy Wilkerson
2 months ago
I had a great experience today. Scott is a very accurate and professional advisor. He got my truck in and out within 3 hours. Kept me up to date. He would be the only advisor I would want to use again.

  Dawn Focus
2 weeks ago
My Super Service Advisor Mr. Alan Greene was Amazing. He explained everything to me very clearly. He help me with my warranty and made sure I received the best service I could imagine. I will very much hope that all service advisors take care of the customer as Alan does. I've had other advisors here before. And they didn't listen. I don't want anyone else but Alan. Period. Thanks Alan

  Matt Schilling
a month ago
Mall of GA Ford Service Department:Patrick was great to work with. He helped me through the process and made sure I understood the results of the testing and inspection. I look forward to working with him in the future. Thank you.Matt S.

  Juwan Allen
a month ago
Brain was great as always. Kept me informed also my vehicle was kept an extra day so he called me to ask was I ok in my rental which I needed something a little bigger so he made that happen great customer service. Thanks Brain and team

  Steve
a month ago
Darreyell the young lady who assisted me (if that's what you can call it) is VERY rude. Both times I have dealt with her she portrays someone that is very disgruntled. Well I'm very sorry, you work in a customer service environment. If you can't be pleasant go find a different job! We have spent many many tens of thousands of dollars with Mall of Georgia Ford, I expect better service and someone to actually be pleasant when dealing with them. We certainly haven't spent all the money to deal with someone who is snooty.

  Allain Pierre Cruz
4 months ago
Patrick was great. He got me out of there quick. I got there before my scheduled appointment but was still assisted promptly by the team. This is not my first service appointment with them and every time it is top notch! Highly recommended!

  Bill Buschman
a month ago
The final bill came in well under the estimate, Scott found a coupon, and I had Ford Pass points. All these helped lessen the sticker shock. And everyone was so friendly and considerate. I simply can't find better service anywhere.

  Dawn Balog
3 months ago
Alan was great. Easy to make appointment. Communicated status of my car. Was able to confirm an issue I am having had a service bulletin and ordered parts that are on back order. Love the Lyft service to get back home. When I came to pick up the car Alan explained everything and walked me over to the checkout. All around a great experience at MOG Ford.

  Bill V
2 months ago
I was at Mall of Georgia Ford this afternoon and Scott provided exceptional service, going above and beyond to assist me despite my lack of appointment. He ensured that my car received prompt and thorough servicing. His dedication and helpfulness were truly commendable.

  Big Sarge52
2 months ago
Took vehicle in everyone involved were professional and courteous, they kept me informed and completed all repairs in a timely fashion. Outstanding Job..absolutely same outstanding Job since 2016 on my daughter's Mustang.Service: General repairs & maintenanceService: General repairs & maintenance

  Alex Francois
2 months ago
I schedule a recall on both my ford fusion and was ecstatic about how the service team quickly fixed the issue and replace both filters on each car at no cost. I appreciate the great communication throughout the whole process, I will definitely come back