BMW of North America LLC

Reviews

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  Anat Sadok
3 weeks ago
BEWARE! This is my first and last BMW purchase.I have always admired the BMW models for as long as I can remember.. until the day I was ready to make this monumental purchase. I had this car for a total of 2 months before I saw my life flash before my eyes.On February 29th, I was driving my car like I normally do to work, and when I went to break at a red light, my breaks were literally locked in place and would not work. The break pedal was locked upright and the car did not allow me to push down on the break pedal. How frightening is that!!?��I have no idea how I made it to work in one piece, as I was several blocks away but miraculously did.When I called BMW right away they came out and towed my car to the service dealership and gave me a loaner.Mind you my car is brand new and when they called me for maintenance they told me they would need to change parts and it would be about $3,000 worth of work. 6 days after that they gave me the car back and I subsequently received an email message that said : Drive carefully. Fault. That was the second time I received that message.��The next day I received a call from BMW in coconut creek notifying me that there was a recall on the 5 series and I need to bring the car in URGENTLY.��I brought the car BACK in, and this time my car was at BMW for another 5 days. The service associate stared there is no recall in which I shared the VM from BMW. He still said I was misinformed? It s unclear how they continued to be in denial even though I was contacted to come in.I have tried repeatedly to call and email the Executive Customer Care rep Logan of��BMW of North America. I have yet to receive a response to this urgent matter.��I think this is completely unacceptable and has diminished the credibility and my respect for this company.��This is not a way to treat any customer, especially a brand new one that spent an enormous amount on her first BMW.How do I ensure this won t happen again? Is there��a true recall on this series? What is happening!? I need answers to these very important questions. Beyond shameful I must say.. way to make this the first and last time I purchase from you!

  Umar Farooq
7 years ago
This is a Distribution Center that sends cars to Dealerships. I called this Brunswick center regarding my M2 and they gave me more info than Customer Service, Dealership, FB, Forums etc combined.Very happy with their friendly attitude, and professionalism.

  Pj Mundrey
2 years ago
What s the point in having a phone number if it goes straight to voicemail every time and then no one calls back when you leave a voicemail. Amazing!

  Kevin Leyva
7 years ago
Called about M2. Incredibly quick and helpful. Would recommend if you needed information about a vehicle that just arrived.

  Josh Slowmez
5 years ago
Pretty great place to work with they really treat employees GREAT!!!

  john trolan
8 years ago
False advertisement.... THIS IS NOT A DEALERSHIP

  Shanen StDennis
9 years ago
Love it here!!!