Roberts Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cyndi Mendelson
6 months ago
We were stranded on the interstate and the woman hung up on me. I understand that they take appointments only but I asked if they could make an exception since we were stranded within a mile of them. She was so rude and hung up. I was in tears. It was like I did something wrong for calling and asking a question. Our tow driver recommended them. We ended up getting towed to Atlanta Global Mini dealership and they were wonderful. It was a fixable problem and we were on our way. Like I said I fully understand it they are appointments only but could you show some empathy and explain it nicely to the next desperate motorist?

  Houston Johnson
a year ago
As always James Roberts knows what he's doing. Had my X5 in there several times and slowly hut surely he cured her sickness. Injectors first, subframe/shock bushings next, then finally a simple fix with the torque converter, which I thought was a misfiring injector (felt exactly like one) but nope it was the torque converter and he fixed it right. Up can't thank the man enough for his vast knowledge honesty down right damn good work. Will be back but hopefully not for a long time.

  lee alexander
5 years ago
James Roberts and his team offer the most professional, competent and trustworthy service and repair facility I have ever had the pleasure of using. They only sell you what you actually need, and at very fair prices. This is why they have the most loyal customers of any shop I have ever encountered! That you could eat off their shop floor is indicative of their attention to detail and the quality of service they deliver.

  Tom Nunya
4 years ago
Literally the best repair shop I've ever been too. Fast, reliable, professional, and any time they call you to update you about your car, it's mr Roberts himself that calls.You might get your car fixed cheaper elsewhere, but it won't be as fast, and they won't do as good of a job.

  Bobbi
8 months ago
Great customer service,excellent mechanic and superior craftsmanship compared to Jackson Mercedes.I'm extremely pleased with their work on my Mercedes S550 and more recently my Jaguar xj and wife's xf.

  Gearheadjeff
7 years ago
Dropped my Mini Cooper clubman S off here on a walk in. By surprise I was able to pick my car up a few hours later and my problem FIXED!!!! The owner knows his stuff and the receptionist is very nice. Wouldn't hesitate to take my car here again. Very good experience!! I would suggest anybody go here for any European auto repair services

  S B
4 years ago
They will charge you hundreds of dollars just to tell you what theythink is wrong with your car without telling you first and charge youfew hundred more ( $1500 wasted) just to tell you what is wrongand may cost you Thousands more to Fix but there are no guarantees.You will be trapped. It s your money, spend it wisely.

  Connie B
3 years ago
Very, very helpful! Called in with a scary problem--in my eyes at least--and he said I could bring it in within two hours the same day. They spoke kindly to me and told me about the problem. Fixed the issue and I was on my way.

  Parry S
a year ago
This is probably one of the nicest shops that I've ever been in. It is clean and organized and one that I would frequent again. The employees are nice and friendly and helpful and it's an easy place to get to.

  Jon-Laurence deCespedes
2 years ago
My father takes his cars to get repaired here. That in itself is saying a lot in that he does a great deal of research into all of the services that he requires and these folks seem to be the only ones who can handle the upkeep of his luxury vehicles.

  Cassie Jones
3 years ago
Mr. Roberts is terribly rude and unprofessional. My 3 expierences with him have been very very disappointing. I cannot warn customers more to find an alternate mode of repair.

  Alrick Brooks
6 years ago
If you want a true foriegn car specialist go to Nissan on Riverside drive..See Ryan...After a year plus at Roberts Automotive..I almost lost my Range Rover...Owner maybe a good mechanic but his help are terrible.

  Mary Oppy
6 years ago
Fixed my Jaguar xk8 and gave good advice. Accurate diagnosis, honest service and billing. Only works on European automobile. Porsche, Audi, Volvo, Jaguar, BMW.

  Doyle Sheppard
4 years ago
I would trust only James with my 89 Porsche 911 Careers Anniversary Edition. You pay to play with professional, breed repair of a classic.

  Greg Lewis
a year ago
James is a wealth of knowledge about European cars!Great to work with!

  Kay Marie
a year ago
Called for a quote the lady said $140 an hour to just look at the car even when I have a report/video from the dealership on the matter that s crazy

  Jon Mason
7 years ago
I worked in the european car industry for many years and I all ways take my cars to them. You won't find a better place to take your Porsche, BMW, Mercedes, Saab, and Volvo.

  Bobby H
3 years ago
Great customer service but most importantly outstanding repair work.

  Eric Alexander Bunn
6 years ago
I wouldn't trust my BMW's or my Porsche to anyone else. Simple as that.

  michael jones
4 years ago
great service - so much knowledge ! Price is fair ! right on time

  Bob Morgan
4 years ago
I understand they do good work.

  Jeremiah McClure
3 years ago
Best Service, Best Help by far in comparison to anywhere!!

  Jered Reilly
2 years ago
Top notch Euro Service here

  Scott Feldman
6 years ago
Best automotive place in town.

  William Barnes
5 years ago
Great and honest service.

  Rodney Newton
5 years ago
Great Service!!! Professionals...

  Lukas Brewer
5 years ago
Fast easy service

  Irunandride
3 years ago
Very thorough!