River Bend Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tim Leeson
a week ago
My wife & I found a used Chevrolet 3500 Dooley truck on the web site. We rode over on Sunday afternoon and looked at it on the lot. I did a quick chat online with their IT person and they said they would contact me Monday morning.They did better than that the salesman Bill Gute shot me a quick email and would talk further on Monday. Long story short we test drove the truck and walked out happy campers with beloved new(used) truck. Kevin Collin s the sales manager is so personable and accommodating to make sure you are happy with your new purchase. He makes sure you are well taken care of and everyone there is so nice. I can truthfully say these people are honest and sincere folks that serve the Bainbridge area. Thanks so much for your service guys& gals!!

  American Sweetheart
2 days ago
I have been looking for a small truck for 6 months. I have delt with rude and arrogant sales reps, over priced vehicles and low ball pricing on my trade. I explained to Herman what I wanted for my trade and he made it happen. I was at work in Panama City Beach and he was willing to stay past hours to give me the 3 hrs to get there. The truck was ready to go, I took a short test drive, signed paperwork and headed back home. Bill and Herman made sure every step of the buying process went smooth. For a small town dealership they are top notch and we will be back in the future. Thank you guys and job well done!

  Katie Hembree
2 weeks ago
I drove from Florida to purchase a used gmc Yukon from Riverbend Ford. I wanted a Yukon and Riverbend had the best bang for my buck.My sales consultant was Bill. So many great things I can say regarding Bill. Such a sweet and humble person. I never felt pressured or harassed. I felt totally comfortable with him.Kevin the manager is also really great! I had issues finding a document and he FaceTimed me right before closing to walk me through paperwork and any questions. He was beyond helpfulLastly, I want to thank Steve in the servicing department for being helpful and would check on me during a repair. He was very honest and transparent. Thats very hard to find!!!As a business owner myself. I would be proud to have all three of these gentlemen working for me!!I will be coming back!

  James Railey
a month ago
We had the best experience we have ever had with Jeff and the team of Riverbend Ford. Their customer service has been amazing.

  Candi Carroll
2 months ago
Peyton Willis was excellent and made sure I was happy with my car before I left. He helped make my dream car a reality.

  Joseph Kelly
5 months ago
Huge shoutout to Joey and the Collison Center at Riverbend Ford! When my wife decided to pick a fight with the fire hydrant in our yard and the fire hydrant won, we took the Fusion on up to Riverbend. Top notch customer service, friendly, fast, and economical. They hooked us up and got us on our way in less than a day. Thanks yall for everything!

  Frank Hamilton
2 weeks ago
Chris Carroll was Friendly, knowledgeable, and very helpful. I chose to buy at River Bend Ford because of the pleasant competent service (though a half dozen other sales people pursued my business). I ll buy there again should I need another Ford vehicle.

  Michael Ray
a week ago
My wife has brought her 2018 Ford Escape there for service since we moved from Cartersville Ga where we used Pugmire Ford. Why 2 stars? I gave it 2 because they were nice to her while screwing her. She has not been able to take it in for service due to medical issues, so I did the oil change myself, man did I get a surprise. For one, had to remove the undercarriage cover, 4 bolts were missing, number 2, had to use a torque wrench to get the drain plug out, I think they were testing the strength of the aluminum oil pan when they put it in, number 3, took the oil filter off, in black sharpie it had PUG 07/19, PUG stands for Pugmire, out of all the oil changes Riverbend Ford did since 2019 when we moved here, 2 oil changes a year, they never changed the filter. Needless to say, I'll be doing all the oil changes from now on. I'm die hard Ford, will only buy a Ford, but will go elsewhere when I do.

  Shelby Sauls
3 months ago
My husband and I had such a great experience buying a car from RiverBend Ford. Herman was a top notch salesperson, and was always available to answer any of our questions. The used car manager was super friendly and helpful as well. We will definitely be referring friends and family!

  T
5 months ago
I had an amazing experience at River Bend Ford thanks to Herman. Great communication, honest, transparent, and took the time to go over everything with no high pressure sales. I generally hate car shopping but Herman made the experience painless. Jeff in finance also was very patient and helpful and answered all of my questions about the extended warranty. Thank you!

  Sherry Anderson
2 months ago
Mr. Herman Garland always makes my car buying experience such an easy painless experience. I just always tell him what I am looking for and he calls me when he has found something that fits my wish list. Herman always takes care of his customers after the sale also. If you are ever interested in a new or used vehicle go see Herman at Riverbend Ford Bainbridge, Georgia!!!!

  Mike Kraft
4 months ago
Thanks to Peyton W., I had a perfect new truck purchase experience. Peyton was able to build the exact truck I was looking for and at the price I told him I was willing to pay. Peyton did all I ask of him and in turn, the whole process was extremely easy. Peyton was professional, courteous and responsive to all my questions and concerns. Thank you Riverbend Ford and thank you Peyton...I am completely satisfied with my truck and my experience.

  Henry Carl
4 months ago
I have been dealing with Riverbend Ford for several years now. Have bought many vehicles from them and have never had an issue that was not delt with in a timely and professional manner. Chris has always gone out of his way to take care of my needs. the service and parts departments have also been very accommodating. they are all a pleasure to work with.

  Patrick Soles
3 months ago
From the initial hey is this vehicle available to signing the paperwork, Herman was absolutely wonderful. He made me feel like I was the only customer and made me comfortable. The entire staff at Riverbend were super friendly and helpful. I would give 10 stars if I could. Kelli Soles

  Leticia Secundino
4 months ago
Peyton, Scott, and Kevin were great. They all helped us get into an affordable car and were extremely pleasant. 100% recommend anyone looking to purchase a vehicle to go to River Bend Ford in Bainbridge.

  Jean Trice
4 months ago
Easiest experience I've ever had buying a vehicle thanks to Chris Carroll. I told him what I wanted, what I was willing to pay and he found it in a day's time. This is the 2nd time we've used Chris as our salesman and highly recommend him!

  Jim Reed
4 months ago
Every experience with RiverBend is delightful. Peyton and the rest of the staff and great to deal with. I know when I drive up from Tallahassee I am going to find friendly people and a great car. Highly recommended.

  Jeremy Foxworth
4 months ago
I've taken this down once because I thought Riverbend was going to talk about our issues . I have bought two vehicles from here and both never should have been sold with the issues. The first vehicle stayed at there shop for multiple weeks on different account because there inspector never looked it over. As the seller had told us it was good. Now the second one I contacted the seller multiple times and never a response from him. The second vehicle I was told passed inspection witch was not true. It was wrecked with hidden damages . The vehicle was semi dirty and was told it will be ready for pickup could not tell it was repainted because it was raining and still dirty. Left there with our family to a trip just to replace brakes and tires so we could make it home. There's more to this situation so I'm keeping it civil. I still haven't heard from anyone so I put my response back-up. Sold it to us with a bent core support and other damages. Now we're up side down do to the fact it was wrecked do not recommend Riverbend and still to this day I have heard from them and can't sale or trade it in

  Rosa Phillips
5 months ago
Bill Gute is a splendid salesman. I was able to get the truck that I wanted and for a very reasonable price. Bill was aware that I wished to stay within a particular price range. Within a matter of days I became the proud owner of a 2023 Ford Maverick.

  Albert Milton
3 months ago
Please be advised that Mr. Herman Garland is an excellent sales representative. Herman is prompt, courteous, responsive and extremely respectful. If your scale was from 1 -10 I would rate him as a 10+ in every category. It was an absolute pleasure to deal with him.

  jake pope
8 months ago
I just purchased a new to me 2018 Ford Mustang in immaculate condition and received a great deal. If your going to buy a vehicle go and see Peyton. I drove down from Tennessee and I was greeted with great southern hospitality. Peyton was great to work with!

  Graham Witt
a year ago
Really enjoyed my buying experience at RiverBend. Jeff Heard was exceptional from the beginning to the end. I was concerned about buying a new car in this market but there was no pressure. Jeff graciously walked us through the vehicle and set us up for our trip home! Thanks!!

  Micheal Torres
2 months ago
Id like to say thank you to the Riverbend Ford team for helping me get into my new truck best experience I've had at a dealership staff was very helping and did everything to get me into the truck I want say big thanks to Mr. Rob for all his help if y'all need a new ride go to Riverbend Ford and talk to Mr. Rob!!!!!! They will go above and beyond to help you.

  Kayla Isaacson
4 months ago
Took my car there to get it serviced the other day. My car was there for two days and they kept me updated the whole time. They took care of everything that was wrong with it in a timely manner. The service team was so nice and helpful and answered all my questions. One of the best experiences I ve had at a dealership. Thank you!!

  Karen Branch
3 months ago
Rob was so helpful and answered ALL my questions with genuine patience. I would recommend anyone to go deal with Rob at Riverbend. He truly cares about his customers.

  Garrett Merkison
a year ago
I recently purchased a truck here, and the customer service was beyond amazing. Bill Gute was a great salesman and he answered all of my questions. We test drove this truck about 3 times just to make sure we liked it and they were not over bearing. By far the best experience at a car dealership that I have ever had and I would recommend to anyone.

  Shannon Cole
a year ago
We live in NW FL and had been waiting for a white 2021 Ford Eco Sport for over two months from a Ford dealership close to where we live when we decided to give up. We went online and saw River Bend had one on the lot so we gave them a call and spoke with Dale Glass. We had never bought a vehicle that needed to be shipped to us before and had no idea what we were doing. Not only was Dale knowledgeable and professional he made the whole process so easy. He had us approved for financing and the car delivered to our front door the very next afternoon! Wonderful experience all around. Thank you Dale!

  kelly black
5 days ago
We had a great buying experience with Riverbend. Joyce Day was an awesome salesperson and gave us a great deal on our F350.

  Yash Gowda
4 months ago
I recently bought a brand new 2023 Ford Maverick XLT [Packages FX4, Luxury, AWD, 4K Tow, sprayed in bed liner, bed extender, and rear window].This is the only dealership within a 500-mile radius of Montgomery, AL. Do not rob your money by adding b^!!s!#t markup or trying to sell air.Customer service rating: 5/5 (excellent). Ask for salesman Peyton; he is great to work with.Price: Rating: 5/5 sells for MSRP and no other b^!!s!#t add-ons.Honesty: Rating:5/5. No drama, a clear and honest price.I highly recommend the River Bend Ford dealership and salesman Peyton to anyone.

  Chip Moore
2 years ago
Worked with Bill Gute on the phone for a 2021 Bronco Sport before visiting Riverbend Ford. Excellent response and a pleasant experience in finding just the right vehicle! No-pressure sales and truly a salesman who is honest, friendly and knowledgeable about Riverbend Fords. Would highly recommend shopping at Riverbend Ford and requesting Bill to assist you!!!:)