Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  dleon f
8 months ago
I have used this particular Gerber shop on 3 separate occasions with 3 different cars. Each time my car was repaired to meet my expectations even when I was caught in a bad hail storm that left over 100 dents on another older Accord I owned. Gerber made all dents disappear and without needing to paint the car. Also, during my latest visit Gerber repaired my rear ended 2020 Accord Sport and now it looks like new again. When they finish repair, if the repair don t meet your expectation they will make it right before your car leaves the shop. I was texted regularly about the progress of the work. Whenever I called with a question the person assigned to my car always returned my call in timely fashion. They were genuinely concerned about customer satisfaction. I highly recommend the Gerber at this location at 7115 Oak Ridge Pkwy, Austell GA; I can only speak about this location as I ve been here on 3 seperate occasions.

  Lillien Christopher
4 months ago
Everyone was very nice and helpful. I had an issue with my window not letting all the way up and leaving a small opening. They fixed it after being given the okay by my insurance company because of course they have to follow protocol. Once the okay was given, everything was taken care of the same day within a few hours.

  Yanique Walters
a week ago
They were accommodating and got my car fixed and facilitated the rental exchange

  Scarlett Williams
3 months ago
I would highly recommend Gerber they are professional, efficient and the customer service is outstanding!!! My car looks like the day I purchased it from the dealership!!! Great Job!!!!

  Shakyna Baynes
5 months ago
By far the best Gerber I've been to ,I'm completely satisfied with Joel and his team I can say it doesn't get nobody hands down,the professionalism is perfect and the way they care for the customers is unmatched, Thank you again Joel ,you're the best.

  Don H
5 years ago
2014 ford taurus SHO was brought to these guys for repairs. They fixed it but I had to bring it back because it was not right. They fixed it again and I had to bring it back again! Each time I had to get a rental car! Picking up and dropping off a rental car numerous times is a HUGE hassle. I honestly think we've been to Gerber at least 10 times (probably more) picking up and dropping this off and having it looked at.The most recent time I brought it back they ignored me and wouldn't even call me back. I now have a passengers side "dog leg" flapping around on my $50k car. Rusty is not a good manager. I would never go here for repairs. Take your car to a dealer not to these hacks. I cannot believe that Allstate recommends this place!!!EDIT AFTER OWNERS RESPONSE: We will get it fixed at a reputable shop. We're NOT bringing the car back there again. We last brought it back on 12/21/18 and it was like pulling teeth trying to get someone to even walk out to your parking lot to have a look at the dangling dog leg (yes, the one that Gerber removed to repaint after they dinged it up while it was in the shop). Someone did come out but they basically said that it was something we must have done to cause it to be all loose and the missing screw was our fault too. We're done with Gerber. Please do not contact us again.

  darren leslie
7 months ago
If you wver have the unfortunate event of having a fender bender, of any kind, don't hesitate. Make your way to Gerber. They do awesome work. But what I loved the most, was their communication thru the entire process. I was made aware of everything going on. The staff is super Friendly, helpful, and knowledgeable.

  U'nique Griffin
a month ago
This company was very accommodating and they did an excellent job replacing our windshield.

  Deborah Mciver
3 months ago
Very good customer service in lithia springs location the front desk lady is very nice,even though my sports utility is not ready she always help me and is very pleasant

  dajuh Sawyer
3 months ago
General manager and top boss of this location heard my concerns and really ended up doing a great job with my car s repairs.

  Kelly Hayes
a year ago
I was in a car accident and took my SUV to Gerber - so happy I did! They were very personable and took excellent care with all the repairs, as well as communicated along the way. The repair was very thorough and no corners were cut. Also, they ll work with the nearby enterprise to have you picked up for your rental, and you can leave it with them at the end of the service.Services: Tires, Painting

  Jerzey Finesse
2 days ago
Had to get a rental because they had my vehicle for a week, only to tell me that they weren't able to do the work.

  Succeed with DRIVE
5 years ago
I am extremely happy with my overall experience at Gerber Collision (Austell Road). LaShumbey and his team went above and beyond to make sure my car was repaired efficiently, timely, and with care. I will definitely be recommending my family and friends to this location.

  Dee Williams
a year ago
HIGHLY NOT RECOMMENDED !My seat was damaged while in their care. One of their employees got a key stuck in the tread. They denied damage and lied to the insurance company. They mentioned the initial pickup but not week they had me wait for them to take my seat apart and remove the key THEY LODGED IN. Also they left a headlight sensor error on ( that s one of the things they replaced ) and also trash left in my truck from pieces they took off. Once they replaced my seat there was an airbag sensor error that the tech said they weren t responsible for. However when he brought it back he admitted it was done when they took my seat apart.So they damaged my seat , left trash , and Two different sensors had errors that they didn t cause but was related to work they did.Service: Body & Trim

  Nathaniel McDaniel
a year ago
Gerber tried to get more money out of my insurance company before doing the job as promised. I waited a week and as a previous customer, I was very disappointed at their attempt to not do a little tab connection add-on without milking my insurance company.

  Jameka Lewis
7 months ago
This place I have used before in the past and they never seem to fail. My car looked good as new. Thanks guys.

  Kelvin Kelz Armstrong
5 years ago
Hi my name is Kelvin and this is the second time I have had work done on my vehicles. Both occasions the service I received was exceptional. From when I first walked through the door I was greeted with a smile and how can I help. First impressions mean a lot to me and Gerber collision in Austell was amazing. I needed my tailgate fixed and bumper replaced. I was advised it would be about two weeks before I would get my vehicle back but I had a rental which Gerber took care for me. I love when I go into an establishment and everything is in order. This is what you get when you come here. My vehicle was ready in 4 days so it did not take 2 weeks and when I got it back I was explained thoroughly what all had taken placed. Some things were done that I did not even asked for. I cannot say enough how thankful and how appreciative I felt for having Gerber in Austell work on my vehicle and going forward me And my family will continue our future business with Gerber.

  Linda Woods
8 months ago
The gentleman that helped me Davin was very professional in and out the front door I love him as I do Gerber Collision you guys are awesome

  Sylvester Hutchins
10 months ago
Gerber Collision work is unmatched. This is where I will bring my cars for now. I wish i could give them a 10

  Myeaser Collins
6 years ago
The work they do is good but you can not just take your car you have to inspect it because there is always something that has to be redone or put back prior to you taking it. The communication is horrible if the person that calls the customers is not working then you will not get an update on your vehicle. Their work is guaranteed as long as you have the car but it is almost not worth the hassle.

  Angie J
5 years ago
I had an awesome experience at Gerber Collision & Glass (Austell). My vehicle needed a rear bumper replacement. I dropped it off Sunday evening (key in night deposit box). They had my vehicle ready Tuesday by close of business! They rock! Less expensive than another repair shop and complete in less than the 5 day turn around from thre other shop. Thanks Micheal C. (Advisor)!

  Jasmine F
6 years ago
Having my new car be hit while parked (hit and run) is already a highly stressful situation but talking to customer service agents who aren't professional and you can tell they hate their job was very uncomfortable. I was not talked to with respect or as if it was a business transaction instead, she talked to Me as if I was being done a favor. It was very awkward when she gave me a two week wait for an appraisal when I have full coverage insurance and my agent referred me to them. I decided to go with another body shop.

  Bianca Hampton
5 years ago
This is a kinda weird review but just hear me out...I was in a car accident & I only needed rear bumper work done plus paint. I picked my car up before the sun came up, but when i finally saw it in the light I realized that my bumper was a completely different color from the rest of my car. I wasn't mad though because I like the color & i'm going to have my whole car painted that same color. But upon further inspection I realized that there were numerous scratches and what not all the way down the passenger side of my car. It looked like someone played 10 games of tic tac toe on my car. Luckily they took pictures (as did I) when I initially dropped the car off and without hesitation told me they would fix it. Mind you it was a week later before they could do the work, but they had me in and out in about 5-6 hours. And when I say my car looked great...it looked great! The paint guy even gave me a recommendation for another company that could finish the rest of the work for me. Gerber Collection seems to be a team of very honest and professional people and I will recommend them to anyone.

  Mandy Stone
5 years ago
Although, being in need of a collision center is not trendy, it's good to have a pleasant experience when you must! These are the most customer focus people I know. We were greeted professionally and made to feel important and valued.

  guilashae
5 years ago
I will never ever return to this horrible company/location again! My car was badly damage due to a huge tire that came off a tractor so since I used Gerber before I thought it would be a great idea! No! Some goofy lady they hired in the front called me a 1000 times about the vehicle and then rushed me to pick it up and when I do it looks horrible! Hood have many dents, bumper have cracks, glass still have a crack but then they tell me to come back because no technicians are available on saturday! NOT my issue! Im so pissed at how my car look. They took my money and gave me shity work!

  Jim Huamani
6 years ago
THEFT!The Job done to my car was great. Now that is completely beside the story. I left my car to get repaired with a so-called reputable company. I have a new car so I wanted it to look perfect did not care how much it would cost beside the deductible. The customer service there was great! Dropping off the car was easy and simple. As I am leaving after dropping my car off I am thinking fxxk I just left my head phones! Mind me I have some very expensive headphones. I always leave my headphone hanging on my rear view mirror so when I work out they are ready for me to go. Me the laid back person I am just say that I will get them when I come back to get my car. A week later... I go to pick up my car. The very first thing I do is look for my headphones! To my surprise I can't find them. So I ask and tell them I left them hanging, they show me a picture of nothing hanging so I ignore it. Go home and talk to my wife. She tells me that same day I left my car to get repairs, we went to the gym and I hid them in my center console. I come to realize that I did leave them hidden in the center console. So the next day I call asking not accusing anyone of doing anything! If they could check. I get transferred over to the manger and right off the bat he comes off as completely rude! I ask do you know the situation he states no. So I elaborate yet again. Then he tells me that I had told them they were hanging now I'm giving them a whole other story. Hold on first I have not even accused your company of doing anything! All I called for was just to confirm and if he could ask his employees if they had seen them. He tells me none of his workers are capable of steeling. When I had never even accused them of steeling. Which made me think is he hiding something for them or what exactly. At that point I get heated and tell him how I feel. That he was completely unprofessional and that I am not trying to get any money from them I will buy myself new ones! Mind me I am a State Farm sub agent and I pushed the claim for my car getting fixed myself. I refer customers to this location because I assumed it was the best! Now with my own experience I would HIGHLY recommend customers to watch your things. To my conclusion they took my headphones and the manager is completely out of hand.

  Tracy Simon
5 years ago
Gerber Collision did a Phenomenal Job on my Kia, after I was rear ended then side swiped by a big rig. It looks better now than before the accident. It was cleaned very well before they turned it over to me.People ask me, did you get a new car?Thanks Gerber!

  Imani R.
4 years ago
Bad service & inadequate repair. Engine light was not on before the accident & came on after. The car was hit in the front. They turned off the light & turned me away when I brought the car back. The light came right back on. Nothing but bad experiences from here. Mechanics seem to not understand why my engine light is on & told me to see someone else, not their problem. I do not recommend this location.

  ternica lovett
6 years ago
This shop is very unappealing. Very irresponsible when it comes to appointments. However there is a nice CALIBER COLLISION up the street that will take your vehicle the same day with no problems or appointment needed and they are very welcoming and greet you and treat you like a human being. Also this shop is now making fake reviews and pressuring their customers to type false information but thankfully only the small minded ones follow through. Horrible business horrible place. I wouldn't even call it a business.

  Kristen Cook
5 years ago
I was absolutely pleased with my experience here.... I was treated so nicely from the time i walked in the door to the time i left.... Ask for mrs. Brittney.... She made me feel very nice... Liked someone really cared about my problems... She is such a nice lady... If i ever have a chance to do business with them again i definitively will