Milton Ruben Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Wendy Hendrick
4 weeks ago
I took my Toyota Highlander in for a routine oil change yesterday that usually costs me less than $100 and let them know my check engine- see dealership light had come on and they told me that the purge flow actuator needed replacing, giving me a price of 280.02 to repair. So I agreed after they advised me that my oil had been changed and my car was ready, charging me 140.00 for the diagnostic fee. I agreed for them to replace the actuator purge flow activator after service rep verified they had it in stock. 10-15 minutes later, service rep comes back to tell me my car was ready. REALLY??? So I left the dealership with a 140.00 part that took 15 minutes max to install and an oil change and my bill was 515.58. I will NOT be using Milton Ruben service in the future.

  Amber Patterson
4 months ago
These days, it seems so difficult to find a reliable and honest auto repair shop. And Milton Ruben Toyota Service Center in Augusta, GA is not one of those reliable and honest ones. A couple of months ago, I went to have my lights checked out because they kept going in and out. After they examined my car, they came back with an unitemized quote of nearly $1600 for the job. And yes, I asked if I could get an itemized quote but was told that the paper given (there was a couple of other recommendations on there too) was the only thing they could provide me. The only gracious gesture that they did provide was a discount on the diagnostic fee.So I left with no intention of calling or returning back. My dad and I checked out some resources, and bought the required parts (bulbs and ballasts) for around $80. Today, I finally installed the parts myself. And yes, it was time consuming work because it required removal of the front end of the car and the headlight assembly, so I absolutely understand a higher cost in labor. But again without an itemized quote, I still don t know how exactly much labor or parts costs. But what s even more disappointing was when I went to work on the driver side, I discovered the bulb and the ballast connection was not installed properly. They were loose. They were not correctly aligned or locked in. So either Toyota performed an inadequate job during post-diagnostic reassembly or perhaps they fabricated the diagnosis all together. Either way, it s extremely disappointing.I am so grateful and lucky to have a father who knows how to fix a lot of things and can help me out, as well as the countless car repair videos on YouTube. I am well aware of the amount of effort that goes into many of these repairs as well as the shop fees and costs of parts involved. So I have absolutely no issue with paying x-amount for mechanic work, or any work for that matter, as long as the work performed is honest and the prices are fair.

  Linsey
6 months ago
I was 100% satisfied and appreciated to my Dealer guy and Finance team at Milton Ruben Toyota when I bought 2023 Rav4 hybrid in November 2022. But I'm not very happy with Nancy Noon from Service Center here.Here is the thing.I visited here to pick my second key that I've gotten message that it's delivered and ready to pick up(and been waited 9 months to receive).Nancy Noon (or Nun whatever) came to me and she said she can't help me anything since I haven't make an appointment and I NEED to order my second key by myself.And also I need to go to the Toyota dealer shop that I bought my car.(Even though I bought my car here Milton Ruben Toyota :) )Should I order my second key by myself at this time??The second key that should have been provided when I bought my car last year and already been waited for 9 months.But then I came back to the main office and talked to another nice guys about this and he said they should help me this thing. Julie who is another worker at Service center already knew what she can do for me to get things done and directly call the manufacture about my second key to be sent to Milton Ruben Toyota.Nancy Nun came to me when I'm done conversation with Julie and kept saying the second key is not here in stock. I DIDN'T even request her to bring that second key.Oh she did one thing for me that let me do what she has to do her job.I don't understand why she is there for work if she doesn't do anything for customer service. Why I should call again and order that second key to Toyota Manufacture 9 months later after I bought a car here?I informed this very unhappy service at all with Nancy Nun (Noon whatever) to the Manager as well as Toyota company itself.Please provide customer service trainings again for her and do not let her treat other customers like this way anymore.Ps. I understand it was walk in with just notice from Toyota app that second key is delivered and ready to pick up, and I don't to know how the system is going on around manufactures with the second key.But, the thing is all other workers in Milton Ruben Toyota were really nice and trying to help me this thing's done except her(Nancy Noon or Nun whatever). She made me not be happy this morning due to her rude attitude.I hope the responsible person at Milton Ruben Toyota and Toyota company itself can find this very unsatisfied customer service with Nancy Noon or (Nun whatever).

  andrew leanza
3 years ago
This has been one of the worst service visits I have ever had. I have waited all day for my vehicle to be ready, only to be told that I will be ready soon every time I ask. 2 extra hour wait on top of my scheduled pick up. Not to mention you can t get anybody on the phone when you call or get hung up on.Everybody is friendly that works here, but there is some sort of disconnect between the shop and the people up front.

  Wendy Taylor
a year ago
I GAVE THEM 1 STAR ONLY BECAUSE I CAN'T GIVE THEM ZERO!!!!#1 We took our Highlander in to have the tail light looked at because it wasn't working right. We dropped the car off and they called us and said they would have to run some "diagnostics" (for $120) to find out what the problem was? After a short period of time they called us again and said the wire was pinched when a repair was done...my question is "what kind of diagnostics is done to SEE a wire is pinched"? $300 later we were able to get our car!!!#2 We took 2015 Camry in to get a new key fob. They had the new key fob in stock ($315) and then had to pay for programming ($140) the new key fob. The technician "claimed" they were having an issue with the programming and was going to have to run some "diagnostics" ($120) to find out what the problem was??? I called another Toyota dealership and they said they had NEVER heard of service department having issues programming a new key fob! Ever!I feel like this is a way for Milton Ruben Toyota service dept to gouge you for more money, they tell you they have to run "diagnostics". They couldn't tell us when they could get around to it or when we could pick up the car. The service manager Todd was rude and disrespectful to me and then Todd & my son had words on the phone! We finally told them to forget it and we would pick the car up and take it elsewhere. We picked the car up and purchased a new key fob & had it programmed (in 20 minutes) for just over $300 total by a locksmith!SAVE YOURSELF A HASSLE AND SAVE YOUR MONEY AND GO SOMEWHERE ELSE!!! TOYOTA IS WAY,WAY,WAY OVERPRICED AND THEIR CUSTOMER SERVICE IS LESS THAN DESIRABLE!

  Eric Szoka
a year ago
My vehicle was serviced here for the first 25k miles that I owned it - oil changes, tire rotation, and tire balancing. The staff is generally indifferent about your experience as a customer. I have had issues losing the center caps on my stock OEM wheels. I paid $45.00 for the first replacement. When the second and third center caps fell off, I spoke to the service team about the problem. They looked at it and noticed yet another one was about to come off and said I was about to lose another. They offered to give one free replacement, and I pay for the rest when there is an obvious issue with the parts themselves. I highly recommend servicing your vehicle elsewhere.Services: Air & cabin filter replacement, Tire rotations, Oil change

  Lori Cooke
2 years ago
Long story short, I first brought my vehicle to the dealership because my third row seating was not working. After several attempts and significant lack of communication on their part, they finally got it fixed. In fixing it, they broken something else. Every time I bring the car back in, some of the customer service people act like I am inconveniencing them. One guy even rolled his eyes at me. Other times, they have asked me what I need fixed on my vehicle, which is concerning because I already gave that information when my appointment was set up. If you need anything done other than an oil change or tire rotation, I recommend you go to a different Toyota dealership.Service: General repairs & maintenance

  Edward Cadle
2 years ago
First time here .Took wife's highlander in to get oil change. Walk into where service dept was and literally stood there 10 to 15 minutes watching the employees in there offices No one came to greet me after about 8 minutes in,a young man was walking by and said some one would be right with me. Um. NOPE.Now, was it because of my preconceived notion that when you pull a car into the service area some one comes out to greet you or was i suppose to open up one of the glass offices and approach them?I will also add when i first drove my car into the service area a tech was there helping 1 other customer that was picking up their vehicle .. and never said hello goodbye can i help youOVERALL not a very good first impression..

  Diana Norwood
2 years ago
Took my car in to have it looked at and received outstanding service. I was able to drop my car off early and they finished the service in one day. So glad I purchased the warranty when I bought my car. The process was smooth

  Evan S.
2 years ago
AVOID MILTON RUBEN TOYOTA SERVICE DEPARTMENT AT ALL COSTS! This is by far the worst customer service ecperience and vehicle "work" I have ever witnessed. They fail to do the work they state they do and couldn't care less about their customers.Do not go here! You've been warned.Services: Tires, General repairs & maintenance, Tire rotations, Vehicle Inspection, Auto maintenance, Oil change

  Jose A. Garcia Rosario
2 years ago
2020 RAV4 Adventure was brought on Wednesday February 16 by tow truck and as of today nobody has contacted me to let me know what is wrong with the vehicle. I never expected this kind of service by them.Service: General repairs & maintenanceService: General repairs & maintenance

  Randy Reagin
6 months ago
Ripped me off after removing parts from my car and telling me it'd be several hundred dollars to repair.

  amber holley
a year ago
Will never use them again. Seems everytime I take my vehicle in for even the simplest things, like an oil change, it comes back with new issues.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Tina Taylor
2 years ago
Had an appointment @ 2:00, I couldn t make the appt., so my young adult child took my car to be serviced, when I did the appointment online it showed everything I would have done along with the price, it turns out to be an additional 130.00 more, I called service advisor (Willie Collier) and asked him about the chargers he could not explain, so was it because my young adult son bought my car in they felt the need to take advantage of him by increasing the price by $130.00 shame on them, whoever it was will lose 10x that.Service: General repairs & maintenance

  BIMAL DESAI
a year ago
worse sales people standing outside and making commentsunsafe parking lot congested nobody caresmanager worst tried to call cops on me-without listening to myworst place ever-never go therewith this manager it is going downhill

  Clive Stevens
9 months ago
Great customer service, good honest dealership

  Marion Settles
a year ago
Takendra is a great sales person really helped me a lot

  Michael Riggins
2 years ago
Good service!

  Karen Hite
a year ago
Quick service.

  larry hampton
3 years ago
Great staff