NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Devon Szklanka
3 weeks ago
Marcus was so helpful! Will definitely be back for all my car needs!

  Karen R
7 months ago
I ordered windshield wiper blades online from another company and they were not the right fit. The team member at NAPA found the correct size for my car and even helped to make sure they were installed correctly before I left. It was a great customer service experience.

  Kara Gershon
3 months ago
The manager there was really helpful he even put on my new wiper blades when it was raining outside.

  Michael Jackson
6 months ago
Mark was amazing! Best customer service ever!

  Blake Bremer
7 months ago
I've tried to visit this store twice during their posted business hours and they were not open. The posted hours on the door and the hours listed on Google are the same, so I'm not sure what the deal is. I'm sure they are great when open, but the owner needs to update the hours so that people aren't wasting their time.

  John Edwards
4 months ago
I went to get my battery tested. They tested it and replaced it. They re very sociable, knowledgeable and helpful.

  Horatio Jackson
a year ago
Not sure what the lady position was with the company but she was very short and smug and unhelpful. First, I couldn t see any employees because they were both sitting down on their phones, so I already figured I wasn t going to get much of any help. So I proceeded to ask my question in regards to seeing if they could help figure out what fuse I needed and she cut me off to say they can t do that in their system and that I should try google . Not knowing I ve already tried it that hence why I was in the store. But no worries, I ll try google alright, with this review! Someone should really offer them some touch up courses on customer service!

  John Kramer
a year ago
Went to this NAPA store to get a worn out, damaged, wiper blade replaced. Turns out, the entire mechanism is built by the manufacturer that can only be replaced by a dealer of the car. The price from the dealer was outrageous. Mark, at NAPA, wasn't going to turn me away. He dismantled the entire wiper blade assembly, piece by piece. Then pains takenly rebuilt it with another blade. Works perfectly. Kudos to Mark. Job well done. Even though this NAPA is WAY out of the way for me, guess where I'll be going from now on for anything for my car!

  KiKi X
3 years ago
I'm a commercial customer, recently becoming service manager of a nearby location. In the past I refused to shop with Napa because of their snail pace in delivery and rude customer service reps specifically Bobby. I called one day because I couldn't find a part elsewhere, and I spoke with a young lady named Q. She was punctual ,helpful, and my delivery was on time. I continued to shop with you all at this location because Q actually acted like she cared,and went above and beyond to satisfy the customer. I called to find out shes no longer here at this location, and unfortunately neither is our business.

  Rockstamom Smith
4 years ago
Very friendly helpful and delightful staff. I observed staff going above and beyond to assist customers even with them acknowledging they were short staff. They assisted me with brake pads for my Mercedes Benz. Prices are the best as well. Will defiantly make this my go to Napa for parts unlike the Fulton Industrial store which is the total opposite.

  Outlaw
2 years ago
Sales representative, who was friendly, was multitasking while processing my order and selected the wrong item. This caused me a waste of my precious time as I had to bring it back. The second time was a charm. It should have been that way the first time.

  Laura Riddle
5 months ago
Staff were very helpful

  Donna Satterlee
6 years ago
Absolutely love their customer service. Jonathan waited on me to get a fuse for my horn for my 2005 PT Cruiser which had quit working. He found it quickly and then happily installed it for me. My horn now works again!!!!! Thanks so much!!!!!

  Brianna Day
2 years ago
Closed early. Issues every time I come here.

  Emanuel
4 years ago
As others have mentioned they have great customer service. I went to buy a new battery for my car and they were very helpful with everything, and they are reasonably priced. Even if they weren't right around the corner from me I would continue to come here.

  John Fugate
2 years ago
Friendly staff but got my mobile pickup order wrong (missed an item). But it was resolved easily. Just make sure you have everything you ordered before leaving!

  Michael Lawrence
7 years ago
Best NAPA ever, always staffed by friendly and genuinely helpful staff. I've even called asking for information and they called back in the time they stated. The other great thing, they are actually cheaper than the other discount auto parts stores in the area, which is not typically the case with NAPA stores. Always the first stop when needing parts/wiring/fittings etc

  Jessica S.
2 years ago
very unprofessional. Drove over 20 minutes to get here before 7. Got to the store at 6:38 with the OPEN sign off and doors locked. Very disappointed. your website and door says you close at 7. To lock the doors 20+ before that is unprofessional.

  James Overton
3 years ago
Had hard to find 24 volt relays in stock and plenty of them. Sales person helped as soon as I walked in.shelves stocked nicely so that forced me to buy more items.

  Colin McRae
7 years ago
Today I went to my trusty NAPA store because I just took delivery of a new (to me) boat that I bought. I needed an adaptor for the trailer lights and 3 new batteries. The manager told me to just drop the boat, he would install the batteries and I could come back later to pick it up. This is awesome! I bet you can't get that kind of service at Pep Boys, Auto Zone or any other parts house.Thanks Jeff

  Nathan Bruce
6 years ago
Well, I'm leaving two stars because I went to replace a battery, and the representative sold me the wrong type after looking up my make, model, and year. So I had to go back to return the incorrect battery and buy the new one. They were out of stock, so they suggested I drive 13 miles north to another NAPA while I live 1 mile south of the store. Maybe the rep didn't hear me mention where I lived, but I thought it was a pretty weird thing to suggest I waste 40 minutes driving there and back after having to get into this whole ordeal because of poor service in the first place. And to top if all off, it took about 10 actual minutes for the rep to make the return go through. Ugh

  Diarra Williams
a year ago
Very friendly and understanding and they had my sensor part God bless them

  Paul Campbell
5 years ago
Would not swap a battery bought just last summer because they no longer store your purchases by your phone number. Also wouldn't install the battery.Go to Advanced Auto, AutoZone or Orielly's for install.

  Ernest Pollard
7 years ago
Love these guys! Wish I had this relationship at all Napas. Richard, wish id been around when you retired, thanks for 15 years help me with the needing everything right now.

  Erick Williams
4 years ago
Very helpful, and I appreciate it very much. Just wished I would've gotten their names to give a better review.

  Carlos Crawford
2 years ago
Great staff good advice quality parts smart staff pay a little more but it's worth it.

  Ceasar Gordon
2 years ago
Napa employees are always knowledgeable. I have had good service on every visit . Go Napa!!!!

  Shannon K
2 years ago
All they had left for my truck was a locking gas cap. They gave it to me for the price of a regular one.

  CAT Smith
2 years ago
Always the most helpful people in the store! I love this employees are awesome

  Gerri Hayes
5 years ago
Love this NAPA customer service is excellent they are always good at helping you with info about your vehicle and best products to use.